Total 18 administrative clerical job vacancies in al remote

• Responsible for the administration and technical supervision and direction of staff in the Division of Tribal Leases specific to the Indian Health Service (IHS) Tribal Lease Program (TLP).
• Conduct meetings for problem sharing and decision-making and effectively communicate with all levels of the agency on TLP activities.
• Responsible for all activities relating to 105(l) leases, pursuant to the Indian Self Determination and Education Assistance Act (ISDEAA), including the development and administration of the TLP budget, and for the leadership and policy direction of the IHS TLP program. Serves as the primary advisor to the ODSCT Director and Deputy Director of Business Operations, and the IHS Director, on 105(l) lease issues as they relate to the IHS Self-Determination and Tribal Self-Governance Programs.
• Serve as the primary representative of the IHS with Federal, Tribal, State and local governments and private organizations in matters pertinent to the IHS TLP program objectives. Participates in Intergovernmental study groups and initiatives where expert knowledge of the ISDEAA, including 105(l) leases, are required.
• Coordinate interdepartmental consultation including the Office of the General Counsel as necessary to resolve complex procedural and legal issues that may be involved in the appeals; and finalizes the appropriate response.
• Lead the development of annual congressional budget justification for the IHS 105(l) lease program, consult with agency Senior Executives, provide the Director, IHS, with background information prior to any congressional hearings in support of the budget request.

MAJOR DUTIES AND RESPONSIBILITIES

• Performs and monitors established administrative management requirements for an organization with few subdivisions or functions, an organization with well-established administrative requirements, or for an organization with more dynamic administrative requirements.
• Drafts correspondence, recommendations, reports, and memoranda related to management ad administrative programs and issues.
• Determines pertinent issues and collects relevant information from a variety of sources.
• Coordinates the administrative aspects of office moves, office construction, and other facility improvements including furniture, equipment, telephones, and short-term storage.
• Set up and maintains systems to control purchasing and the use of supplies.
• Identifies and performs routine liaison tasks to support the organizational planning process.
• Assists in analyzing program, budgetary, and fiscal data.
• Assists in providing guidance on routine aspects of tasks to support the administration of established quality and productivity programs for the organization.
• Other duties as assigned.

The major duties of the Administrative Officer position include, but are not limited to, the following:

• Supervise a team to ensure administrative services of the business office is successful.
• Responsible for keeping the organization's revenues and spending in balance.
• Oversee the successful formulation, implementation, tracking and close-out of all interagency agreements, contracts, and task agreements.
• Participate on the management team and ensures all administrative services to managers and program staff are implemented.
• Facilitate studies to explore solutions to operations challenges. Develop and manage standard operating procedures and ensure compliance.

• Serves as supervisor of a group of specialists and assistants in grades up to and including grade GS-13 performing administrative and management/program analysis advice, coordination, program coordination and service.
• Assigns work to specialists providing appropriate supervision and ensuring staff members have tools, including training, feedback, priorities, and automation support they need to succeed.
• Provides active leadership in the EEO program administration by analyzing EEO situations in the area supervised.
• Advise on business management and administrative matters involving human resources management, contracting and procurement, comprehensive budget and fiscal management, management analysis and general. administrative functions.

This position is located in the U.S. Patent and Trademark Office, Office of the Chief Administrative Officer (OCAO), Office of Administrative Services (OAS), Public Records Division.

This role is the ideal journey to jump start your career if:

• You possess state-of-the-art telephone and computer system skills to create and update service requests and activities associated with customer inquiries by phone and email.
• You have expertise in troubleshooting and researching unusual inquiries involving complex legal issues and developing solutions to problems.
• You have experience advising customers regarding recording options, procedural, and statutory requirements.
• You enjoy providing technical support and guidance to both internal and external customers on the electronic features and capabilities of automated systems.
• You are proficient in creating a repository of standard responses and making recommendations for accurate changes to responses.

This position is located in the U.S. Patent and Trademark Office, Office of the Chief Administrative Officer (OCAO), Office of Administrative Services (OAS), Public Records Division.

This role is the ideal journey to jump start your career if:

• You possess state-of-the-art telephone and computer system skills to create and update service requests and activities associated with customer inquiries by phone and email.
• You have expertise in troubleshooting and researching unusual inquiries involving complex legal issues and developing solutions to problems.
• You have experience advising customers regarding recording options, procedural and statutory requirements.
• You enjoy providing technical support and guidance to both internal and external customers on the electronic features and capabilities of automated systems.
• You are proficient in creating a repository of standard responses and making recommendations for accurate changes to responses.

Primary duties include but are not limited to the following:

• The National Contact Center (NCC) centralizes VBA's contact center activities and provides greater consistency and higher quality service by customer-facing employees.
• NCC employees may have contacts via telephone, email, video, or chat with the public for the purposes of (1) advising and providing information on benefits and rights; (2) explaining pertinent legal provisions, regulations, and related administrative practices and their application to specific cases; (3) assisting individuals regarding how best to provide needed documents and evidence required, and/or (4) initiating inquiries to resolve errors, delays, or other problems in obtaining benefits. The employees will also assist with the completion of claim and appeal related work.
• Assists the inquirer with determining the short-term and long-term circumstances that might influence a choice between various benefits. Programs include, but are not limited to, compensation and pension benefits, home loan eligibility, education, health care, life insurance, burial benefits, vocational rehabilitation services, fiduciary assistance, general Social Security Administration benefit programs, and other Federal, state, and local domestic relations and assistance programs.
• Explains the types of documents necessary to facilitate timely processing of claims and appeals and assists with obtaining and completing such documents and forms in accordance with the type of claim or appeal being submitted.
• Explains VBA rating decisions and provides explanations for the decisions using extensive knowledge of VA benefits and services, claim and appeal processing procedures, and all pertinent information available within the systems of record.
• Performs claim or appeal related work including, but not limited to, providing comprehensive claim or appeal status updates using mandatory scripting requirements, processing change of address requests, establishment of, or change to direct deposit banking information, burial allowance claims, dependency claim, etc.
• Appropriately responds to interactions where the customer wishes to speak/discuss to a "supervisor," by attempting to deescalate the interaction by immediately addressing the inquirer's needs prior to referral for a contact by a supervisor

• Serves as an Administrative Officer for the US Army Corps of Engineers, in a Contingency Organization, performing a variety of duties relating to management of administrative and personnel services programs.
• Serves as the principal advisor to the Commander and subordinates in the areas of office support services, administration, personnel management, document control, logistics, and a variety of other administrative matters.
• Provides guidance and advice to all District staff administrative personnel, on the full range of administrative support services.
• Prepares and submits administrative reports and updates to Commander.
• Oversees the overall supply needs, services, material movement, real property, and budget for the District.
• Establishes and maintains manpower and financial records/controls necessary to monitor resource execution.

• Serves as an Administrative Officer for the US Army Corps of Engineers, in a Contingency Organization, performing a variety of duties relating to management of administrative and personnel services programs.
• Serves as the principal advisor to the Commander and subordinates in the areas of office support services, administration, personnel management, document control, logistics, and a variety of other administrative matters.
• Provides guidance and advice to all District staff administrative personnel, on the full range of administrative support services.
• Prepares and submits administrative reports and updates to Commander.
• Oversees the overall supply needs, services, material movement, real property, and budget for the District.
• Establishes and maintains manpower and financial records/controls necessary to monitor resource execution.

• Serves as the principal advisor to the Associate DDFO regarding the implementation of administrative efforts, with a focus on compliance, thoroughness, accuracy, completion, and consistency with other units, with responsibility for communicating, implementing, and streamlining logistics, any actions or information related to correspondence control, travel, office management, project management, automation, and other functions.
• Plans, develops, and executes administrative management functions for the Associate DDFO. Works closely with the Field Admin Manager and Office of Field Administration (OFAS) staff, as well as with supervisory staff subordinate to the Associate DDFO. Manages a variety of administrative and other functions on behalf of their supervisor, to include incoming and outgoing correspondence, records management, documentation and forms management, standard operating procedures, internal controls, and paper and electronic files management. Maintains comprehensive databases, to include SharePoint, to store, organize, and search information used to make decisions and prepare reports, and then communicate work products as relevant. Assures that internal systems and procedures for carrying out administrative functions meet the requirements of balancing costs, benefits, productivity, and effectiveness.
• Conducts studies, surveys, and interviews to gather information necessary to formulate policies, procedures, and strategies on behalf of the Associate DDFO. Explores solutions to problems and recommends action based on the results of studies, surveys, and individual interviews which impact the administrative operations of the agency. Defines administrative and functional responsibilities and reporting consistent with operational policies.
• Provides administrative planning and oversight for various special and continuing or day-to-day programs, including the maintenance and use of calendars and scheduling.
• Maintains continuous liaison and communication functions with other managers and senior leaders to ensure that assigned tasks are handled within prescribed timeframes and that responses conform to procedural and substantive requirements. Consolidates data and reviews to ensure that goals and objectives, timeframes, and acceptability are met. Aligns communications from the Associate DDFO to national priorities and procedures consistent with guidance from the DDFO, OFAS, and HQ.
• Reviews and evaluates tasks on behalf of the Associate DDFO including memos, reports, studies, fact sheets, job aids, information papers, and other files, for overall quality, appropriate levels of coordination, consistency, logic, soundness of any recommendations, grammar, and compliance with policy. Must be capable of articulating the reasons for changes to managers and other senior staff in order to facilitate timely and accurate revisions. Requires a thorough understanding of FMCS mission, vision, values, and goals, in addition to regulations, guidance, policies, directives, and precedent related to the program area in order to establish and maintain standards.
• Performs a variety of administrative functions in support of FMCS service delivery. The incumbent works with the Office of Human Resources (OHR) and field leadership to ensure that recruitment actions and vacancy announcements are coordinated and tracked appropriately. Ensures the proper onboarding of new employees and offboarding of departing employees with OHR and the OFAS.
• Keeps the Associate DDFO informed of any new or revised administrative policies, regulations, directives, and procedures that affect the organization. Maintains office-specific SharePoint sites and associated file structures to organize and communicate relevant information, documents, and decisions.
• Analyzes and reviews documentation procedures and controls, files, directives, forms, records control and disposal procedures and office automation and performs equivalent management information studies of limited scope and impact on the agency.
• Completes special projects assigned by the Associate DDFO to evaluate and recommend ways to improve work operations and programs. Develops supplemental reports, studies, investigations, or additional data to ensure that appropriate facts are presented to their supervisor for future evaluation and necessary management action. Develops and recommends changes in program objectives, operations, emphasis, and resource utilization. Remains apprised of new developments of management techniques, methods and procedures used to investigate, analyze, and evaluate information concerning the management process. Recommends solutions to specific problems of development and implementation of policies/procedures to facilitate accomplishment of objectives and to prevent duplication of effort.

• Assist the Director and Senior Staff in coordinating, scheduling, and prioritizing meetings, visits, appointments, agendas, and travel requirements.
• Support planning and coordination of Directorate events, seminars, workshops, retreats; provide site coordination, including audio/visual equipment support, hybrid/virtual arrangements, documentation, and meeting announcements and communications.
• Coordinate with other administrative assistants within the Directorate to ensure timely, accurate, and consistent support for the Director and Senior Staff.
• Serve as the Directorate lead for records management. Identify, update, maintain, and catalog records for management systems. Provide retention schedules for records.
• Lead the implementation of administrative management policies. Interpret and provide advice to employees and managers on policies and regulations pertaining to administrative matters, including travel.
• Support Diversity, Equity, Inclusion, and Accessibility (DEIA) initiatives in the Directorate and facilitate DEIA topic discussions with the Senior Staff.
• Manage Center access for foreign nationals, as required.
• Manage budget and purchasing of Directorate supplies and materials, maintain financial records.
• Foster a culture of engagement, diversity, inclusiveness, excellence and innovation. Champion NASA's commitment to Diversity, Equity, Inclusion and Accessibility to create an environment that promotes a commitment to safety, integrity, and teamwork.

This position is located in the Office of Chief Counsel. As a Attorney-Advisor (General Administrative Law), GS-0905-13/14, your typical work assignments may include:

• Providing legal counsel on all activities and matters involving immediate and long-term Homeland Security (DHS) initiatives, operations, programs, and policies.
• Advising and serving as liaison to DHS and FLETC staff, as appropriate. Is recognized as the FLETC legal expert in the subject matters of real property, environmental law, tort claims, and standards of conduct law (ethics).
• Serving as legal consultant to the highest levels of FLETC management, including the Chief Counsel, recommending approaches to legal issues where precedents and prior interpretations must be innovatively adapted.
• Developing, or overseeing the development of, legal positions, legislative proposals, regulatory documents, policies and operations that involve significantly broadening or restricting agency activities affecting the agency's security posture and the public interest, and recommending legal approaches regarding novel issues for which the importance of the legal action/position as precedent is highly significant.
• Advising clients at the Assistant Director (AD) level and is responsible for responding directly to the ADs/Deputy Assistant Directors (DADs) and their staffs with immediate assistance. Recognizes issues with national and/or international importance and is
  responsible for providing relevant information directly to the Chief Counsel, Deputy Chief Counsel, the ADs and/or other senior staff.
• Providing written and oral counsel, legal reviews, opinions, regulations or decisions in the application of the U.S. Constitution, federal laws, legislation, or policies to programs conducted or assisted by DHS components, and to DHS policies.
• Serving as an attorney on the staff of the Deputy Chief Counsel to provide legal advice concerning the statutory and regulatory basis for environmental compliance, real property transactions, standards of conduct (ethics), tort claims and internal agency regulations and policies.
• Providing assistance to Department of Justice attorneys representing the agency in tort, environmental, and real property legal actions.
• Serving as the agency subject matter expert in the Federal Tort Claims Act, and the Military Personnel and Civilian Employee Claims Act.
• Providing legal review and advice concerning employee compliance with federal standards of conduct (5 C.F.R. part 2635). Responsible for the administration of the agency's training of federal employees on the federal standards of conduct and providing such training to agency employees. Such training includes oral and written presentations, and use of electronic media.
• Providing advice on all environmental and occupational health issues and statutes such as the Resource Conservation and Recovery Act, National Environmental Policy Act, the Clean Water Act, the Endangered Species Act, National Historic Preservation Act, Toxic Substance Control Act, the Occupational Safety and Health Act, and state and local statutes and regulations implementing the federal programs.
• Managing the agency's tort claims act process to ensure proper research, analysis, and advice is presented to the agency decision authority. Remains proficient in the principles of tort law.
• Providing legal review and advice to the agency's Training Accident Investigation Team to ensure reports thoroughly analyze the incident, accurately convey the cause of accident, and present realistic, future preventive measures, all in the context of a report which may not be privileged from public disclosure. Serves as the legal advisor to the accident investigation team.
• Developing legally sound approaches regarding sensitive matters, such as privacy and civil rights and liberties of the staff, and delicate personnel and other matters. May be assigned other legal actions in the Office of Chief Counsel practice area to include labor and employment law, Freedom of Information Act and Privacy Act matters, or any other legal issue arising from the FLETC's operations.
• Representing OCC in conferences and meetings with representatives of other FLETC Directorates and offices, and federal, state, and local governmental entities, regarding legal matters of interest.
• Serving as the subject matter expert to the FLETC client organizations within his/her subject matter area. May provide technical legal and administrative supervision to various working groups.

The Assistant Coach is responsible for planning, programming, coordinating, supervising, managing, directing and/or reviewing all activities for their assigned area of responsibility. Responsible for advising the Coach on the daily operation of their team to include reporting daily operational problems and needs to achieve goals and objectives of the Veterans Contact Center (VCC) VBA benefits programs as they relate to the VCC.

Under the supervision of the Coach, the incumbent leads individuals in performing the work of the Legal Administrative Specialist/Public Contact Representation (LAS/PCR) position. Exercises supervisory authorities and responsibilities, as delegated, involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised. Duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Develops work improvement plans for the team, recommending personnel actions as necessary.
• Provides advice and counsel to employees related to work and administrative matters.
• Reviews and approves or disapproves leave requests to maintain appropriate staffing levels for the division.
• The incumbent ensures performance plans for all assigned employees are properly created and utilized.
• Utilizes the division's employee recognition and award program.
• Mentors team employees, addresses individual learning needs and effectively offers feedback to identify and correct deficient areas. Provides or arranges technical training necessary for the accomplishment of individual and team tasks.
• Resolves personnel complaints or disciplinary problems with assistance from the Coach and/or call center manager.
• Responds to calls transferred to the supervisory escalation queue or the Legal Administrative Specialist (Contact Representative) needs assistance in providing a response.
• Resolves calls received at this level by either answering the call immediately or by taking responsibility for "call back." But referring calls of greater difficulty/not easily resolved to the Coach.
• Inspires, motivates, and guides others toward goal accomplishment, coaches, mentors, and challenges subordinates.

• Provide expertise to create and review agency national acquisition policies as they relate to contract administration and agency acquisition systems as well as to the users of the systems with which acquisition system interfaces.
• Create procedures and policies that improve how OAS acquires services, products, or supplies.
• Maintain a working knowledge of contract administration support needs within OAS and other GSA Staff Offices serviced by OAS contracting workforce and will provide technical acquisition support, advice and guidance as needed.
• Collect, analyze and distribute usage and performance data, in easy to use format, to encourage consistency, improvement and increased usage of acquisition related systems.

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Administrative Assistant for Global Customer Care 

Ciena is looking for a talented administrative assistant who will assist the APJ GCC leadership team in day-to-day activities.

The ideal candidate has a demonstrated track record of providing proactive calendar support, assisting with project deadlines, booking travel, and taking effective action to ensure that our leaders and their teams are functioning smoothly and efficiently. As well as assisting in the running of our Manila office, consisting of stationary orders, facilities requests and day-to-day running of the office were applicable.

He/she will be highly organized and professional, resourceful, efficient, flexible and will thrive in a fast-paced environment.

Your Responsibilities

• Manage day-to-day administrative processes associated with the organization with a high level of responsibility and prioritized and completed projects within a specified deadline.
• Engage with executive staff and clients professionally and efficiently while maintaining the confidentiality of sensitive, private, and privileged information.
• Manage and maintain complex calendars that included: planning, coordinating, and executing all requested meetings and events, including quickly adapting to changes in schedules and logistics requirements.
• Arrange and coordinate all business travel (domestic and international).
• Screen and document incoming calls.
• Coordinate off-sites and all hands meetings.  Ensure that objectives are clear, preparation is appropriate. 
• Attend team meetings, generate meeting minutes with key decisions, organize action items, work with assigned leaders to ensure appropriate follow up.

• Ensure assigned leaders are using their time effectively and to greatest impact. This requires an understanding of what’s most important for effective calendar management, tracking deadlines and productive meeting and time management.
• Use independent judgment and initiative to anticipate issues, resolve problems, make recommendations, determine when and if executive action was required, and consulted supervisor as appropriate.

• Assist in the preparation of presentations, correspondence, and organizational charts.
• Coordinate executive meetings in person at customer forums as needed to ensure logistics and executive meetings ran efficiently.
• Interface and coordinate activities between various departments (including IT, purchasing), customers, partners and other third parties.
• Work closely with cross-functional executive administrators.
• Mentor new executive administrative assistants and other administrators when required.
• Provide back-up support for other executive administrative assistants when required.

As a Manila Office Manager for GCC and the broader Ciena team, responsibilities will cover:

• Onsite contact for facilities and IT deliveries
• Ciena Office – Tenant Committee lead
• General administration to support APJ Team and events (stationary, logistics, couriers, catering)
• Co-ordination Internal and external events (Customer Lunch and Learns / Customer events/sporting / QBRs / awards)
• Business Purchasing - Facilitate New supplier setups / invoice processing across various Sales and Support teams
• Admin assistance to other APJ Business Support functions – Services, CM, Legal, Marketing and Channels
• Keep track of inspection, certifications, permits, etc. required for the Manila employees and office.
• Manila  office coordinator for global/regional visitors
• First Aid / Fire Warden in Manila Office

Requirement

• 5+ years’ experience supporting senior executives in a fast-paced environment, preferably at a senior level and/or at a high-growth technology company
• Excellent verbal and written communication skills in English
• Communicate effectively with senior executives, their assistants and employees across the team.  Understand assignments and complete them with little to no follow up from assigned leaders
• Manage multiple complex calendars and concurrent deliverables; understand executives’ priorities in order to effectively address meeting requests.  Exceptional prioritization skills.
• Demonstrated business judgment in previous roles, ability to prioritize on behalf of self and manager

• Professionalism in dealing with executives.  Calm, friendly and professional demeanor at all times; diplomatic when saying no
• Collaborative with a can-do attitude.  Demonstrated ability to develop strong internal and external working relationships
• Organized but flexible, with the ability to anticipate change, and to react efficiently and quickly
• Ability to successfully work in a team environment and build effective working relationships
• Flexibility / Ability to work independently, particularly given executive schedules and travel. 
• High level of integrity; ability to handle confidential and sensitive information with discretion

• Expert in office technology and procedures:  Mac and/or PC proficiency, Microsoft Office software suite skills, Oracle use, preparation and management of Purchase orders
• International business exposure a plus