Total 9 administrative clerical job vacancies in stockton ts19 0ea

The post holder will to assist in the provision of a high quality, patient centred service by communicating and working effectively with all colleagues within the Bowel Cancer Screening service, as well as other departments and external service users, e.g. liaising with the regional hub, screening participants, GPs and hospitals, maintaining confidentiality at all times. Develop and maintain effective channels of communication within the administrative and wider screening team, engaging staff at all levels of the organisation in participant care. Actively manage barriers to communication across levels of responsibility to contribute towards a positive outcome for screening participants. Produce accurate and complete records of communication consistent with internal policies and National programme guidance. Post holder must demonstrate the English language proficiency. Arrange colonscopy appointments, escalating any capacity issues and inputting patient and procedure details onto Trakcare and Medilogik systems. Assist in the organisation of the referral of patients to other departments/hospitals for investigations or further treatment were appropriate. Ensure systems and processes are in place to enable national targets to be met as part of the national BCSP standards, following local and national guidelines. Conduct potentially sensitive telephone calls to patients in order to arrange Post Investigative Appointments (PIA), as requested by the Specialist Screening Practitioner team (SSP). Ensure accurate data collection, collation and in-putting, and preparation of basic data reports. Responsible for delivery and collection of prescriptions from Pharmacy. Process confidential or sensitive patient documentation, responding to requests to compose, type and print correspondence as necessary. Collate and input patient information onto the Open Exeter system (BCSS). Assist in monitoring Capacity and Demand within the Bowel Cancer Screening Programme, highlighting shortages where appropriate and arrange for rooms/lists to be handed back to the symptomatic service when required. Be responsible for the preparation of case notes and assessment packs for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users. Responsible for the locating, tracking, collecting and returning of case notes, using appropriate technologies and procedures and guidelines. Assist in carrying out a monthly case note audit. Act as the first point of contact for the Programme hub, patients and the team members, using initiative to resolve queries in a professional manner. Ensure all incoming calls are redirected appropriately and are responded to in timely manner. Monitor and prepare data sets for positive assessment appointments. Arrange interpreters as required and ensuring screening staff receive up to date clinic lists. Maintain BCSP surveillance waiting lists, ensuring referral pathways are adhered to. Action surveillance alerts on BCSS system, generating health check forms. Escalate Trakcare alerts to the screening team Participate in the reviewing and updating of departmental work instructions, as required by BCSP Management. Assist the BCSP Lead Administrator and Programme Manager in the training of new staff members. Work independently and flexibly to ensure that all work tasks are carried out to a high standard of quality that meets all departmental and organisational requirements for information governance, data protection and ensure compliance with processes to facilitate achievement of QA Standards.

This is a cross site post between the North Tees and the Hartlepool sites The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training. Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

This is a cross site post between the North Tees and the Hartlepool sites.



The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.



Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.

Book endoscopy diagnostic therapeutic procedures.



Communication with multi-disciplined medical and surgical teams.



Adhere to all Trust and Endoscopy specific policies, procedures and guidelines. Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.



Identify when additional capacity is required to meet waiting list targets and liaise with the Endoscopy Coordinators and Endoscopy Admin Lead to ensure additional capacity is organised effectively and in a timely manner with best use of resources.



Reception duties that include arriving and discharging patients onto the Endoscopy Unit via the Trusts electronic patient record, TrakCare.



Ensure all appropriate technologies and equipment are utilised to optimum functionality.

Consistently demonstrate excellent communication skills.



Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.



Support the updating and maintaining of standard operating procedures.



Organise interpreters following appropriate trust policies, systems and processes.



General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.

for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

This is a cross site post between the North Tees and the Hartlepool sites

The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways in order to appropriately book a wide range of diagnostic and therapeutic endoscopy procedures following the endoscopy training.

Ability to be deliver all reception duties is also a requirement of the role, again following the appropriate training.




This advert closes on Wednesday 11 Sep 2024

To provide all aspects of clerical support to the multi-professional team to facilitate the safe, efficient and smooth service to the patient. To act as a team member performing support duties across the whole range of disciplines within the unit. To provide administration processes and organise appointments and patient letters for diagnostic cardiac tests procedures, using appropriate appointment systems such as TRAK ICE and CRIS. To support the achievement of national and local targets for all cardiology diagnostic and invasive tests, procedures and clinic appointments. Make appointments via the Cardiology booking Office (CARBO) Manage relevant incoming and outgoing post and emails. Manage incoming referrals via ICE, post or direct cardiologist referral. To provide and improve efficiency in use of capacity and demand. To work closely with clinical staff, assisting staff and patients as required. To ensure the reception is covered in peak times and all enquiries and left messages are followed up in a timely and professional manner. Demonstrate effective communication skills with patients and all staff within the unit, trust and to liaise with GPs practices as required. Prompt and accurate input of patient details into hospital systems in line with Trust Policy and Caldicott principles. Request patient information, access electronic notes or paper notes where appropriate and filing prior to and following investigations. Manage patient enquiries with sensitivity and knowledge, referring to clinical staff when required.

To liaise with internal and external users for the receipt, triage andmanagement of routine and urgent casenote requests either by telephone,email, memo or other electronic meansLocate and retrieve patient casenotes from the Health Records librarys onrequest and despatch to relevant person/area within the stipulated time periodConduct a thorough search to locate any case notes not in the main library or at their tracked location to ensure availability within required time periodTo be responsible for moving heavy loads i.e. boxes of casenotes whilstworking within a restricted environment and adhearing to Health & SafetyproceduresTo be responsible for the preparation of casenotes for all out-patient clinics,internal and out-reach sessions, ensuring an accurate, timely quality service to all usersTo be responsible for the accurate and timely tracking of all casenotes intoand out of the department via the Patient Administration System (PAS)tracking systemThe registration of new patients on the PAS system as requiredThe printing of Choose and Book GP referrals as requiredEnsuring that all relevant patient information is updated and accurate on the patients registration on the PAS including patient demographic information and patient alerts

To liaise with internal and external users for the receipt, triage andmanagement of routine and urgent casenote requests either by telephone,email, memo or other electronic meansLocate and retrieve patient casenotes from the Health Records librarys onrequest and despatch to relevant person/area within the stipulated time periodConduct a thorough search to locate any case notes not in the main library or at their tracked location to ensure availability within required time periodTo be responsible for moving heavy loads i.e. boxes of casenotes whilstworking within a restricted environment and adhearing to Health & SafetyproceduresTo be responsible for the preparation of casenotes for all out-patient clinics,internal and out-reach sessions, ensuring an accurate, timely quality service to all usersTo be responsible for the accurate and timely tracking of all casenotes intoand out of the department via the Patient Administration System (PAS)tracking systemThe registration of new patients on the PAS system as requiredThe printing of Choose and Book GP referrals as requiredEnsuring that all relevant patient information is updated and accurate on the patients registration on the PAS including patient demographic information and patient alerts

A highly versatile Clerical Officer is required to work at North Tees Hospital site for 12 months fixed term.

2 x 30 hours

1 x 22.5 hours

The majority of the role will involve the preparation and scanning of patient case notes in the EDM dept ( Electronic Document Management). Retrieval of health records from the Health records library and various locations across the Trust and ensuring that these are Tracked and delivered in a timely and secure manner. This post will also provide administrative support within the Health Records dept such as filing, queries desk, and data entry using computer based systems.

The required candidate must have excellent communication skills, be enthusiastic, show initiative and be able to work independently but at the same time be a good team player.



The majority of the role will involve the retrieval of health records from the Health records library and various locations across the Trust and ensuring that these are Tracked and delivered in a timely and secure manner. This post will also provide administrative support within the Health Records dept such as filing, queries desk, and data entry using computer based systems.

The required candidate must have excellent communication skills, be enthusiastic, show initiative and be able to work independently but at the same time be a good team player.

This post demands a high level of physical fitness– the successful candidate must be able to cope with the physically demanding aspects of retrieving large numbers of health records and transporting them around the Trust using trolleys.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”

To liaise with internal and external users for the receipt, triage and
management of routine and urgent casenote requests either by telephone,
email, memo or other electronic means
Locate and retrieve patient casenotes from the Health Records library’s on
request and despatch to relevant person/area within the stipulated time period
Conduct a thorough search to locate any case notes not in the main library or at their tracked location to ensure availability within required time period
To be responsible for moving heavy loads i.e. boxes of casenotes whilst
working within a restricted environment and adhearing to Health & Safety
procedures
To be responsible for the preparation of casenotes for all out-patient clinics,internal and out-reach sessions, ensuring an accurate, timely quality service to all users
To be responsible for the accurate and timely tracking of all casenotes into
and out of the department via the Patient Administration System (PAS)
tracking system
The registration of new patients on the PAS system as required
The printing of Choose and Book GP referrals as required
Ensuring that all relevant patient information is updated and accurate on the patients registration on the PAS including patient demographic information and patient alerts


This advert closes on Friday 26 Jul 2024

Please see attached Job Description for full details:
• Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities.
• Participate in review of own performance regularly and development of personal development plan at least every 12 months
• Take responsibility for own actions
• Recognise own personal strengths and weaknesses and identify appropriate strategies to enhance the strengths and overcome or minimise the weaknesses
• Apply personal effectiveness skills in terms of time management, prioritisation, resource management, self-motivation and team work

Please see attached Job Description for full details:
• Reporting to the Administration Service Lead, and supported by Senior
• Administrators and Clinical Support Officers.
• The post will be based at the University Hospital of North Tees but may require cross site cover with the University Hospital of Hartlepool dependent on service need. The role will be situated within the Flexible Administration hub, part of the Healthy Lives Administration Department
• The post holder will work to a shift pattern which will include some weekend working depending on the needs of the service
• The opening hours for the Healthy Lives Administration Service are: Monday to Friday 8.00 – 18.00. Weekends and Bank Holidays 08:00 – 20:00 where applicable
• Undertake a full range of administrative support tasks, both within clinical administrative departments and on ward and clinic areas as and when required in line with service needs and priorities.
• Be fully conversant with and adhere to all work related policies, procedures and guidelines, ensuring that all work outputs are completed as required and that all related targets and timescales are met.
• Use all appropriate technologies and equipment to their optimum functionality to assist in the provision of an efficient, effective and comprehensive administrative service to support the provision of care to patients.

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.



We recruit for values and “Together we are North Tees & Hartlepool”

Please see attached Job Description for full details:
• Demonstrate commitment to Improving Working Lives (IWL) standard principles and flexible
• working patterns to meet the needs of services and staff.
• Tackle discrimination and harassment, and promote equality and diversity in the workplace.
• Reduce sickness absence, work place accidents and promote zero tolerance on violence against staff.
• Take responsibility for personal development and education and the development of a personal development plan


This advert closes on Wednesday 1 May 2024

Assist in the organisation of the referral of patients to other departments/hospitals for investigations / further treatment or second opinions (if applicable to work area). Assist with the organisation of any patient transport arrangements following appropriate trust policies, systems and processes (if applicable to work area). Scanning documents into patient record systems such as Trakcare / NHStop etc as and when required, following appropriate trust policies, systems and processes (if applicable to work area). Assist with the organisation of patient review arrangements where required, following appropriate trust policies, systems and processes (if applicable to work area) Undertake daily administrative and clerical duties detailed in departmental SOPs to support the provision of patient care by taking direction from the SeniorAdministrators and Clinical Support Officers as appropriate to ensure patient safety and the security and confidentiality of all patient related information. Be responsible for the preparation of case notes and other related documentation for clinic sessions, using all appropriate technologies, procedures and guidelines, ensuring an accurate, timely and high quality service to all users (if applicable to work area) Ensure that all patient related information is filed securely into the patient healthcare record in the correct data order and in the correct section of the healthcare record and that all information being filed therein is valid and relates to the correct patient as per the details on the healthcare record before the healthcare record leaves work area (if applicable to work area). Ensure that all patient healthcare records are kept in good order and that new volumes of the notes are created once case notes reach a thickness of 3 inches. (if applicable to work area). Maintain a clean and professional working environment at all times and undertake general clerical duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stocks of routine stationery supplies. Assist in the maintenance of an up to date file system for work related documentation and establish an effective bring forward system to facilitate the timely processing of responses, information, correspondence, results and documents for self and colleagues on the ward. Ensure any routine and / or urgent enquiries are effectively delivered to the appropriate staff member / service within a prompt timescale, and an accurate record is kept. Support new team members by demonstrating and explaining routine processes and practices, following appropriate departmental policies, systems and processes (if applicable to work area). Adaptable and flexible to operational change within the service. Demonstrate commitment to IWL principles and flexible working patterns, to meet the needs of the service and staff. Tackle discrimination and harassment, and promote equality and diversity in the workplace Reduce sickness absence; workplace incident; and promote zero tolerance on violence against staff. Take responsibility for own personal development and education and the development of a personal development plan.