Total 8 administrative clerical job vacancies in w2 6aa

Job Title: Administrative Assistant

Contract: 6-month contract

Location: London, completely Remote

Salary: £116 per day

SRG are working with a leading Medtech company to help them find an Project Assistant to join their busy team.

This role involves administratively overseeing and tracking the progress of the Job Description (JD) review process. The incumbent will play a critical role in ensuring that all JDs are reviewed, completed, and stored in accordance with Standard Operating Procedures (SOP) and within the agreed-upon timelines. This includes monitoring compliance with SOP requirements, coordinating with relevant stakeholders, and providing updates on the status of the JD review exercise.

Key Responsibilities will include:

• Monitor, track status, and report the progress of the Job Description (JD) review exercise.
• Ensure that all JDs are reviewed, completed, and stored by the appropriate parties in alignment with the new global Standard Operating Procedures (SOP).
• Monitor, track, and align to strict adherence of established timelines for the overall JD review process.
• Coordinate with relevant stakeholders, providing feedback and direction to ensure smooth execution and timely completion of the review process.
• Provide regular updates and reports on the status and progress of JD reviews.
• Identify any issues or delays and report to project team to implement corrective actions to keep the review process on track.
• Provide reminders and follow-up and provide answers to questions as needed to keep the project on track with timelines.

Candidate Requirements:

• Proven experience in tracking project progress, organising and reporting data updates to ensure timely completion of tasks.
• Strong attention to detail and ability to ensure accuracy and alignment with Standard Operating Procedures (SOP)
• Effective communication and collaboration skills to work with multiple stakeholders, provide feedback across higher levels of the organisation, and ensure smooth process execution.
• Ability to prioritize tasks, act with urgency, and meet strict deadlines within an agreed timeframe.
• Ability to identify issues, propose solutions, and implement corrective actions promptly.
• Strong skills in providing progress updates, tracking metrics, and ensuring appropriate transparency throughout the project.
• Solid Microsoft Office skills, including at least intermediate skills in Excel
• Prior experience with Compliance Wire preferred but not required

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

For more information regarding the main responsibilities of the role, please refer to the attached Job Description. Communication To ensure that confidentiality is maintained with regard to the business of the services at all times. To liaise effectively with their line manager. To provide general non-clinical information and guidance regarding the Whittington Health Community Services to the referrers, patients, carers and the general public, in an appropriate manner To ensure that the patient understands the information regarding their appointment and their responsibilities in lines with Whittington Health Service guidelines. To manage all correspondence generated by the Community Services to patients, GPs, and other health professionals in line with the Whittington Health procedures and protocols. To be able to utilise sensitive communication skills to ensure the patient, carer or other health professionals are happy with the care processes. Training and Development To participate in the Trusts Appraisal system under the supervision of the Manager and Team Leader and attend any training courses as deemed appropriate to meet the objectives of the service and for personal development. To take responsibility for self-development on a continuous basis, undertaking on-the- job training as training is required. To the complete of all mandatory training required by the organisation and ensure all modules are within date.

The successful candidate will be part of a team involved in various administrative and reception functions including meeting and greeting patients, booking patients in for their examinations and making complex Imaging appointments. The job also entails compilation of daily lists, filing, registering new patients on IT systems and various other administrative tasks, including patient appointment reminders when based at St. Mary’s Hospital site.

You will also be answering telephone queries and booking Imaging appointments. The job requires the use of various computer systems including Patient Administration Systems and Radiology Information Systems.

Previous experience of using the hospital Patient Administrative Systems, formal Customer Care Training, a good understanding of imaging procedures and general clerical experience are very desirable.

We are looking for candidates with previous experience of dealing with patient appointment and booking protocols, with a proven track record of strong administrative skills.

You will need to have excellent communication skills and be able to liaise with all members of the Radiology team, Clinicians, other Trust staff, external providers and members of the general public.

•To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department ensuring that ID badges and security checks are undertaken on first arrival.

•To demonstrate a high standard of customer care by being courteous and helpful at all times to patients, visitors and staff. To provide patients with appropriate and often complex information relating to their examinations.

•To deal with all telephone queries entering the department via the Departmental Call Centre from Patients, General Practitioners, Consultants and other Hospitals, as well as general Departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff. To ensure that all telephone calls are answered within the agreed time and in line with the Trust telephone standard.

•The postholder must be able to triage all calls appropriately as well as deal empathetically with people who may be bereaved, distressed or angry using tact, persuasion and discretion and assessing priorities and initiating action as required.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.





The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Tuesday 30 Jul 2024

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Admin Assistant - Marketing

The location of the role is Paddington, London (hybrid working).

The duration of the contract is 6 months.

The pay rate on offer is £15 - £16 per hour.

Key accountabilities of the role

• Support International Franchise Team with general administration, tracking of initiatives and trading information, updates, presentations, data collection and inputting, dealing with operational queries from franchise partners, maintaining online resources and making arrangements with UK support centre and retail teams for partner visits
• To support head of customer experience with general administration and data collection/input tasks

Key skills and experience

• Excel - must be comfortable working to collate data and accuracy in data input
• PowerPoint - ability to put together presentation decks, following company templates
• Excellent communication skills - written and verbal
• The ability to build good working relationships with International and UK teams
• Passionate in championing the customer & brand
• Root cause analysis & problem solving
• Experience in the field of ESG (sustainability) nice to have
• Experience in PR and Marketing nice to have

Admin Assistant - Operations

The location of the role is Paddington, London (hybrid working).

The duration of the contract is 6 months.

The pay rate on offer is £15 - £16 per hour.

Key accountabilities of the role

· Support International Franchise Team with general administration, tracking of initiatives and trading information, updates, presentations, data collection and inputting, dealing with operational queries from franchise partners, maintaining online resources and making arrangements with UK support centre and retail teams for partner visits

· Maintain the Self-Serve platform library of information for partners

· Work with in-country teams to support Retail Operations - SOPS & OBW & Brilliant Basics

· Maintain a close relationship with UK retail operations and relevant Product teams

Key skills and experience

· Strong Excel skills - ability to work with data and accurate data entry

· PowerPoint - ability to product slide decks, following company templates

· Excellent communication skills - written and verbal

· The ability to build good working relationships with International and UK teams

· Passionate in championing the customer & brand

· Root cause analysis & problem solving

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

The post holder will ensure the smooth and robust pathway management of patients throughout their Endocrinology and Diabetes journey.

To provide a comprehensive and full administration Pathway co-ordination service, working in conjunction with colleagues, service users and stakeholders to provide an efficient service.

Responsible for managing the pathways of patients on waiting list for both Outpatients and Inpatients day cases.

Support the escalation of the RTT performance, and make adjustments to patient pathways where necessary.

The role also requires managing of a band 3 administrator.

Working closely with the Manager for the Endocrine and Coulter Suite Department and supporting the devolved area at SMH Endocrine Centre/Coulter suite, Diabetes Foot Unit and Diabetes Technology Centre.

This includes the day to day planning prioritization of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. This role will cover services across Imperial sites.
• To support managing the Endocrinology and Diabetes patient pathway.
• Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
• Booking and rescheduling of appointments
• Cover the Diabetes team Administrator and Endocrine Centre Outpatient Department during staff shortness eg sickness and annual leave.
• To be point of contact for complaints relating to the clinic. To resolve local issues with minimal disruption to the team and clinic. To alert the Service support Manager to any complaints relating to clinics
• To act as the link person for maintain clinic templates, this includes creating/amending or creating new templates.
• Work with other members of the wider team to ensure quality standards are adhered to.
• To adhere to all new and existing Trust policies and protocols to alert Service support manager when this does not happen and work with to create a solution.
• To liaise with other hospital departments to coordinate appointments of diagnostics
• To organise merging of medical records/pathways when required
• To manage the waiting list on a day to day basis ensuring the waiting list policy is adhered to and patients are booked within nationally set timeframes
• To ensure all inpatient/outpatient episodes from the Diabetes and Endocrinology Department are inputted correctly onto Cerner

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community.

Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.

As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.

We welcome discussions about flexible working and encourage a range of flexible working opportunities wherever we can.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.


This advert closes on Wednesday 10 Jan 2024