Customer Relations Advisor - Required For Our Care Homes located in Lincoln, Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £42,000 (£28,000 BASIC & £14,000 Commission for an on-target performance)
Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Advisor with strong sales and relationship skills to join our homes Eccleshare Court Care & Nursing Home, Neale Court Care Home, Ruckland Court Care Home and Swanholme Court Care Home located in Lincoln.
Country Court is proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
THE CUSTOMER RELATIONS ADVISOR ROLEIn this role, you will be responsible for creating community relationships through local business development to encourage private enquiries. You will be managing enquiries from initial contact through to admission, priding yourself on positive relationships with residents, their families and professionals.
You’ll arrange home open days and professional networking events, working closely with Country Court’s marketing and operational teams – all while developing strong relationships with a variety of people and businesses locally to promote the home.
You’ll be working with families at a challenging time, when someone is transitioning into the next chapter of their life. That’s why your ability to meet KPIs must be balanced by your empathy and passion for people.

Key Responsibilities:



Admissions Management: Oversee the admissions process from initial enquiry to move-in, ensuring a smooth and welcoming experience for new residents and their families.
Customer Relations: Build and maintain strong relationships with residents, families, and external stakeholders.
Business Development: Develop and implement strategies to increase occupancy rates and drive new business through community engagement and effective marketing.
Community Engagement: Act as the face of the care home in the local community, building partnerships and promoting the services we offer.
KPI Achievement: Monitor and manage key performance indicators, including occupancy rates and average weekly fees, to meet financial and operational goals. This includes contract and direct debit compliance for the home.
Team Collaboration: Work closely with the Home Advisor and other team members to ensure cohesive and efficient operations.


ABOUT YOUWe’re open to what your professional background looks like but must include proven experience in customer relations, sales or business development roles. Our Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness, and pharmaceutical sales with strong B2C experience. They’ve proven business development and sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families whilst achieving KPIs.
The ideal candidate will:

Have the ability to communicate confidently with people at all levels both face to face, telephone and email.
Strong interpersonal and communication skills, with the ability to build rapport and trust quickly.
Ambitious and target orientated with the ability to use own initiative.
Excellent organisational and time management skills.
Compassionate and empathetic approach to dealing with residents and their families.
Experience in the elderly care sector is desirable.
Understand the local area and demographic.
Proficiency in using CRM software and other systems.
Due to local business development being required, full driving license is essential.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to Blue Light Card which provides a range of excellent discounts for shops, restaurants, days out & more.

*Subject to Terms and Conditions

Customer Relations Advisor - Required For Our Care Homes located in Lincoln, Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £42,000 (£28,000 BASIC & £14,000 Commission for an on-target performance)
Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Advisor with strong sales and relationship skills to join our homes Eccleshare Court Care & Nursing Home, Neale Court Care Home, Ruckland Court Care Home and Swanholme Court Care Home located in Lincoln.
Country Court is proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
THE CUSTOMER RELATIONS ADVISOR ROLEIn this role, you will be responsible for creating community relationships through local business development to encourage private enquiries. You will be managing enquiries from initial contact through to admission, priding yourself on positive relationships with residents, their families and professionals.
You’ll arrange home open days and professional networking events, working closely with Country Court’s marketing and operational teams – all while developing strong relationships with a variety of people and businesses locally to promote the home.
You’ll be working with families at a challenging time, when someone is transitioning into the next chapter of their life. That’s why your ability to meet KPIs must be balanced by your empathy and passion for people.

Key Responsibilities:



Admissions Management: Oversee the admissions process from initial enquiry to move-in, ensuring a smooth and welcoming experience for new residents and their families.
Customer Relations: Build and maintain strong relationships with residents, families, and external stakeholders.
Business Development: Develop and implement strategies to increase occupancy rates and drive new business through community engagement and effective marketing.
Community Engagement: Act as the face of the care home in the local community, building partnerships and promoting the services we offer.
KPI Achievement: Monitor and manage key performance indicators, including occupancy rates and average weekly fees, to meet financial and operational goals. This includes contract and direct debit compliance for the home.
Team Collaboration: Work closely with the Home Advisor and other team members to ensure cohesive and efficient operations.


ABOUT YOUWe’re open to what your professional background looks like but must include proven experience in customer relations, sales or business development roles. Our Customer Relations Advisors may come from consumer banking, nursing, leisure/fitness, and pharmaceutical sales with strong B2C experience. They’ve proven business development and sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families whilst achieving KPIs.
The ideal candidate will:

Have the ability to communicate confidently with people at all levels both face to face, telephone and email.
Strong interpersonal and communication skills, with the ability to build rapport and trust quickly.
Ambitious and target orientated with the ability to use own initiative.
Excellent organisational and time management skills.
Compassionate and empathetic approach to dealing with residents and their families.
Experience in the elderly care sector is desirable.
Understand the local area and demographic.
Proficiency in using CRM software and other systems.
Due to local business development being required, full driving license is essential.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to Blue Light Card which provides a range of excellent discounts for shops, restaurants, days out & more.

*Subject to Terms and Conditions

- Membantu proses loading dan unloading unit DT 

- Mengarahkan unit DT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit DT

- Membantu proses loading dan unloading unit SCT 

- Mengarahkan unit SCT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit SCT

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

A Service Specialist provides various administrative support services to our clients which may include copy, print, mail, miscellaneous facilities-related tasks, hospitality services, and receptionist services.

Essential Job Responsibilities

• Copy Services includes accurately producing copy, print and scan projects per written instructions.
• Mail Services includes assist with mail delivery, prepare for mail shipment, label or post outgoing mail, FedEx, UPS or other overnight delivery. Assists Office Administrator (OA) in providing overall support services necessary to assist the firm’s attorneys and support staff to function productively.
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance.
• Facilities Services includes set up conference rooms, meeting special client requirements, including correct table set up, tables are clean, lighting / shading is functional, and room is presentable.
• Performs facilities related duties including picture hanging, infrequent assembly of small furniture and other special needs as required.
• Assists with day-to-day facilities functions, including moving single or multiple offices/work locations, file cabinets, and boxes.
• Assist with office moves, replicating appearance in new location; set up of new offices with supplies, ensuring all equipment is functional, and office is presentable; departures, removal of all files delivering them to appropriate personnel, packaging of personal items, and ensuring office is presentable for next occupant.
• Hospitality Services includes coordination and upkeep of common areas and kitchens. Inspect and ensure that all rooms are clean, stocked with supplies and ready for continual use. Organize and distribute client kitchen supplies.
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner.

Qualifications & Requirements

• High School Diploma or GED
• Minimum of 1 year work experience in a customer services field
• Ability to multitask with attention to detail
• Ability to resolve issues with professionalism and tact
• Ability to lift or move 50-75 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 50-75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time
• Scheduled Shift: 8:30 am - 5:30 pm, Monday - Friday (in office, NO remote work)

The Compensation range for this role is 16.78 to 24.08 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Annual Salary: $114,500.00 - $136,500.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

We are seeking a highly skilled and motivated individual to join our team as a Commercial Customer Profitability and Incentive Systems Manager.  The successful candidate will be responsible for overseeing the efficient and effective management of both the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT). This position requires strong analytical, statistical, technical, and leadership skills, as well as a deep understanding of incentive compensation management, and customer profitability measurements.

Essential Functions

• Oversee the administration, maintenance, and enhancement of the Commercial Customer Profitability System (CRISP) and the Commercial Incentive System (Inspire/ELT) to ensure accurate and timely calculation and reporting of customer profitability and incentive metrics

• Utilize statistical and analytical tools to interpret data, identify trends, and provide valuable insights on customer profitability, revenue generation, and incentive program performance

• Monitor and report on key performance indicators (KPIs) for both systems, identify areas for improvement, and implement necessary adjustments to enhance accuracy and efficiency

• Continuously assess and improve system processes to streamline operations and maximize productivity while maintaining a strong focus on data integrity and accuracy

• Collaborate with cross-functional teams, including Commercial Banking, Talent Management, Finance, and IT; to ensure seamless integration of data, timely data updates, and effective communication of system changes or enhancements

• Ensure all system operations comply with relevant regulations, internal policies, and industry best practices. Implement robust security measures to safeguard sensitive financial data

• Lead, mentor and motivate team members to implement the department strategy. Manage department workflow with guidance on departmental projects/issues and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities, and relevant information to team members effectively

• Support budget management, planning, and expenditure

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• In-depth understanding of commercial banking products, revenue streams, and profitability drivers

• Strong statistical skills with hands-on experience in data analysis, modeling, and interpretation of complex financial data

• Proficiency in statistical software packages such as R, Python, or SAS

• Knowledge of regulatory requirements and risk management principles pertaining to banking data and financial systems

• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner

• Strong problem-solving and critical thinking skills, with the ability to apply discretion and sound judgement to solve problems efficiently and effectively

• Ability to drive results and balance management of organizational risk and meeting goals of the business

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook  

Education & Experience

• Bachelor's degree in accounting, statistics, or equivalent combination of education and experience required

• 8+ years managing customer profitability and incentive systems within the banking industry required

• 4+ years of experience managing teams and fostering a collaborative work environment required

*Hybrid Schedule: In office 3 days per week

**For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.  This compensation range is for the Manager, Customer Profitability & Incentive Compensation - Commercial job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $114,500 to $136,500 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

#LI-Hybrid

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Enterprise Service Business (ESB) Application Administrator

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

What You’ll Get to Do:
 

The Enterprise Service Bus (ESB) Application Administrator will be responsible for performing installation, configuration, testing and supporting activities related to the design and functionality of ESB. The program’s ESB includes but is not limited to Oracle Service Bus, Oracle Managed File Transfer (MFT), Oracle Database, Kafka Confluent Platform and their integrations. ESB Application Administrators actively participate in integrated product team meetings providing the necessary knowledge and guidance to ensure the selected ESB is implemented, configured and deployed successfully.

More About the Role:

A successful ESB Application Administrator candidate will be fluent with a variety of data models from business systems planning and data requirements planning and will have experience in designing web services with optimal security and performance. The candidate will also have a thorough understanding of the leading ESB solutions in the industry and will understand in detail the integration of the chosen ESB with the components of a specified technology stack.

You’ll Bring These Qualifications:

• Documenting technical and conceptual specifications in support of installation / configuration of ESB, Database, & Kafka components & their integrations.
• Operational Support of various internal ESB capabilities: IPPS-A APIs, service handlers, service operations, validation, error notifications & reporting, and Web service & SFTP connectivity with a focus on continuous process improvement and automation to overall reduce maintenance activities.
• Operational Support of various external components of the system like PeopleSoft Integration Broker, OAM/OID, REST, Oracle GoldenGate, Virtual Private Database (VPD), & Data Vault with a focus on continuous process improvement and automation to overall reduce maintenance activities
• Application of software patches and upgrades as needed to maintain functionality, security compliance and vendor support
• Supporting the Testing and CM teams for Functional/Security and Performance Testing, Code packaging and code migration to various Test and Prod environments
• Working closely with ETL development team to define topics, schemas, and routing to SFTP landing zones
• Working closely with DBAs, ETL/ PeopleSoft Dev teams, and Security Team to improve performance and data quality
• Working closely with developers, SMEs and Testers using Agile sessions
• Working to identify, prioritize, and execute assigned tasks to meet program goals and deliverable objectives
• Other tasks and activities as assigned or directed by the ESB Lead or Infrastructure Manager.

Required Qualifications:

• Active DOD SECRET clearance required; SSBI preferred
• Current Security+ accreditation required
• Bachelor's degree in Information Systems, Computer Science or Mathematics
• 5 - 9 years of related experience in the Information Technology field with an emphasis on large-scale ERP systems
• 3+ years of experience with Apache Kafka or Confluent Kafka; strong experience with messaging technologies, to include design, installation, configuration, and testing
• 2+ years of strong experience with enterprise service bus technologies, to include design, installation, configuration, and testing in Linux/Solaris environments; Oracle ESB/MFT required
• 3+ years of strong experience with scripting in Solaris/Linux platforms; sample scripts available upon request
• 1+ years of strong experience with SQL Compliant Database; Oracle preferred
• Ability to work collaboratively in a team environment with a strong focus on customer service and solution ownership
• Must possess strong oral and written communication skills and can demonstrate strong problem solving skills
• Ability to meet deadlines and manage multiple, dynamic priorities.

These Qualifications Would be Nice to Have:

• Experience with PeopleSoft Integration Broker and PeopleTools
• 2+ years of experience integrating OSB with PeopleSoft Integration broker
• Experience configuring Confluent Platform in Linux environments; Schema Registry, Connect, REST, & KSQL plusses
• Experience working in SIPRnet and deploying ESBs aboard the SIPRnet
• Experience working w/Cross Domain Guards
• Experience working w/Dissemination, Mandatory Access Controls (MAC), Role Base Access Controls (RBAC), and knowing the difference between them
• Experience working within a DoD Data Center such as DISA
• Proven track record of successful deployment of ESBs from requirements gathering through implementation

What We Can Offer You:
- We’ve been named a Best Place to Work by the Washington Post.
- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
- We offer competitive benefits and learning and development opportunities.
- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here

The proposed salary range for this position is:

$78,700 - $165,300

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

**Hybrid role in Dallas**

This position is responsible for designing, conducting, and synthesizing human centered design research in support of C1 client design engagements and stakeholder collaboration projects. Responsibilities include leading design research activities and supporting concept design and implementation efforts based on formative, exploratory and evaluative research methods. The member insights will inform and inspire design and innovation engagements to address both user needs and HCSC stakeholder interests.

Required Job Qualifications:
• Bachelor’s degree and 3 years design research, product design, design strategy or another related field
• Strong written, verbal, and interpersonal skills
• Experience with user-centered design practices, methods, and tools
• Experience with qualitative and quantitative research methodologies and practices
• Experience with translating insights into actionable solutions, products, or services
• Experience working in a highly collaborative, consulting type environment

Preferred Job Qualifications:
• Familiarity with the health care industry and/or a highly regulated service industry
• Experience communicating with poise and professionalism with clients and co-workers
• Experience collaborating and working with multi-disciplinary teams and cross functional departments
• Experience in a consulting role with large enterprise level accounts and multiple, concurrent projects
• Experience with Design Thinking, Human Centered Design, or UX and CX methodologies
• Passion for improving member journeys through design
• Experience with hybrid/remote working arrangements and virtual collaboration tools
• Maintains a curious, user-centered mindset

We encourage people of all backgrounds and experiences to apply.
Even if you don’t meet every listed qualification, apply anyway - you might have qualifications we haven’t even thought of yet.

#LI-HYBRID

 

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

This position is responsible for managing and leading the legislative and regulatory review efforts from preliminary regulatory and legislative research leading to modeling/scenario planning through implementation assigned programs and products. Responsible for recommending solutions for the business , creating responses, developing divisional policies and procedures, and creating scenarios for pending or adopted legislation or regulations, and the resulting potential impact on the organization. May coach and mentor staff.

JOB REQUIREMENTS:
* Bachelor degree and 5 years of experience in business or project management OR 9 years experience in business or project management
* 3 years of regulatory experience
* Experience providing support to senior staff in process re-engineering and strategic problem-solving
* Knowledge of financial and statistical analysis and interpretation, impact analysis and quantitative/data modeling methods
* Experience conducting analyses and developing, executing and communicating strategic and operational impacts
* Creative thinking skills
* Experience providing strategic and tactical direction based on quantitative and qualitative analyses
* Knowledge of the regulatory process and Health Care Industry business processes, functions and drivers
* Experience providing support to senior-level staff in process re-engineering and strategic problem-solving
* Knowledge of enterprise business operations
* Writing, executive presentation, verbal communication, facilitation, decision-making, and interpersonal skills
* Organizational skills and detail oriented.
* Experience working independently and responding to rapidly changing priorities

PREFERRED JOB REQUIREMENTS:
* Master’s Degree or J.D.

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.

Central Maine Healthcare is seeking a Patient Services Representative to join our team at the Pediatrics office!

This is a FULL TIME, benefits eligible position

This position pays $20 per hour!

The position of Patient Services Representative, CMH (PSR), is responsible for performing diversified coordination and participation in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, and ancillary scheduling and preparation and referrals management. Responsible for accurate and complete patient accounts based on organization standards, policies and procedures, HIPAA , and compliance with regulatory agencies, to include but not limited to pre-registration and registration functions. The PSR performs all functions under guidance and direction from the Practice Manager.

Education and Experience:

1) High school diploma or equivalent required

2) Minimum of one year of work experience in directly communicating and providing service to patients or public required; preferably in a healthcare related field

3) Prior medical office experience and knowledge of medical terminology preferred

4) Demonstrated proficiency with data entry/keyboarding preferred

Essential Duties:

• Serves as the champion of the patient experience
• Engages patients utilizing exceptional customer service practices in alignment with the Five Must Haves;

​i. Greet people with a smile, friendly eye contact and say hello

ii. Take people where they are going, rather than point or give directions iii. Use key words at key times. “Is there anything else I can do for you?” iv. Foster an attitude of gratitude.

v. Round with reason and purpose.

• Prepares for clinic visits by reviewing next day patients and completing next day preparation activities.
• Maintains private physician office charts.
• Checks-in patient upon arrival in the practice. Identify correct patient information in Cerner Revenue Cycle. Verify patient demographic data. Present and educate patients on required forms and obtain signature as required by policy and procedure.
• Collects and posts payments and balances on accounts. Completes daily reconciliation of cash, reconciliation of appointment and charges and follow procedures according to standards. Copy, files and scans insurance cards as indicated by procedure.
• Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information, eligibility, and transfers to registration for update per organization policy, procedures and standards.
• Schedules tests and procedures. Completes and distributes ancillary service requisitions.
• Checks-out patients. Makes return appointments by scheduling patients into the correct appointment type, entering the primary care provider or referring provider and scheduling tests and procedures.
• Communicates with patients and staff by using multiple advanced communication tools, including phone call handling telecommunication system, emails, faxes and on-line chats and on-line scheduling applications.
• Answers telephone, take and deliver messages to physicians, nurses and others. Reports obtained medical information from patients and referring provider accurately, completely and timely. Disseminate messages, mail and forms according to practice communication standards.

What It’s Like Working At CMH: 

We are all about our team members growth and health. That why we prioritize work/life balance, community-based wellness initiatives and tuition reimbursement or student loan repayment for ALL of our team members. 

CMH offers a robust benefits package that includes: 

• Robust Paid Time Off (PTO) program 
• Medical plan with enhanced Tier 1 benefits provided within the CMH system. 
• Dental plan 
• Vision plan 
• Health Savings Account (HSA) 
• Basic Life insurance at no cost 
• Supplemental Life insurance 
• Long-term disability insurance 
• 401(k) or 403(b) retirement savings plans 
• Tuition IO partnership for student loan repayment assistance and tuition assistance 
• Family leave program for Parental Leaves 
• Comprehensive Wellness Program 

Living in Central Maine: 

While not at work, our team members enjoy the endless opportunities for entertainment that Maine has to offer. Outdoor enthusiasts can enjoy skiing, boating along the coast and hiking at a state or national park. Centrally located to several popular attractions, residents can embark on day trips to Boston, North Conway, New Hampshire and Boothbay Harbor. Maine is a wonderful place to raise a family, with safe communities and great public and private schools. 

About Central Maine Healthcare:

Central Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services. 

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

***TELECOMMUTE: This position will work from home 5 days a week. Eligible for the state of Oklahoma ONLY. Candidate will have to pass a WFH speed test.***

*Out of state applications will not be considered.*

This position is responsible for facilitating clinical quality improvement projects and evaluation of Provider/Provider Group compliance with clinical practice guidelines. This role will consult with Medical Groups, physicians, providers, and other resources to assess, plan, facilitate implement, coordinate, monitor and evaluate options and services required to meet clinical quality improvement project objectives.

JOB REQUIREMENTS:

• Registered Nurse (RN), LPN, LVN, Physician's Assistant OR MSW (Master of Social Work)/LCSW (Licensed Clinical Social Worker) or other BH licensure with current, unrestricted license to practice in the state of operations OR Respiratory Therapist with master’s level or above degree
• Medical specialty certification (Certified Professional in Healthcare Quality (CPHQ) or Diabetic Education) OR Bachelor Degree in medical field such as Nursing, Health Care Administration.
• 3 years clinical practice experience.
• 2 years' experience in health insurance or managed care.
• 2 years quality improvement and/or project management experience.
• Experience conducting presentations for member and/or provider training.
• Current unrestricted  driver’s license.
• Ability to travel including overnight stays.
• Verbal and written communications skills.
• Data analysis experience.
• PC proficiency to include Word, Excel, and PowerPoint.

PREFERRED EXPERIENCE:

• Licenses Nurse with HEDIS experience HIGHLY PREFERRED
• Health plan QI (qualify improvement) HIGHLY PREFERRED
• HEDIS audit experience.
• Familiarity with EMR (electronic medical record) and Inovalon (HEDIS software)

We encourage people of all backgrounds and experiences to apply.

Even if you don’t think you are a perfect fit, apply anyway - you might have qualifications we haven’t even thought of yet.

*Sponsorship will not be provided for this role.*

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Wright Public Entity serves as a management company providing claims administration, risk management & loss control, underwriting & marketing, and client services in New York for the NY Schools Insurance Reciprocal (NYSIR: ‘A’ rated by Best), NY Municipal Insurance Reciprocal (NYMIR: ‘A-’ rated by Best) and Statewide Schools Health Plan. We also act as a TPA for Workers Compensation for various self-insured schools & municipalities in New York.

Responsibilities:

• Manage a variety of mail merge letter

• Support CSR with processing of endorsement requests as received daily

• Process policy requests from broker

• Maintain account files in an orderly sequence according to established procedures

• Enter all required data into system to maintain current file data

• Maintain follow-up system for correspondence/requests

• Scanning and other clerical tasks, as assigned

• Open Shell policies for Claims

• Do all endorsements to Shell policies as needed

Competencies:

• Possesses the ability to organize and prioritize work activities timely and efficiently

• Possesses good written and oral communication skills

• Possesses the ability to analyze problems, evaluate alternatives, and select the best course of action in a timely manner

Position Requirements:

• High School diploma or equivalent, required

• Proficiency in Microsoft Office 365, required

• Exceptional customer service and interpersonal skills, required

What We Offer

• Excellent growth and advancement opportunities

• Competitive pay based on experience

• Ability to work hybrid

• Paid Time Off

• Generous benefits package: health, dental, vision, 401(k), and many additional benefits

• Employee Stock Purchase Plan

• Salary Range: $40,000 - $43,000 depending on experience

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

 

What We Offer 

NOTE: This is a time limited position with an expected end date of 12/31/2024

 The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47-$32.21. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 

• 457B Retirement Plan 

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year 

• Competitive medical, dental and vision plans effective within 1 month of start date 

• This is a limited position with an end date of 12/31/2024 and the potential to be extended.

 

Location 

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. The primary locations for this position are listed below:

• Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)

• Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)

• Federico F. Peña Southwest Family Health Center (1339 S. Federal Blvd. Denver, CO, 80219)

  

What You’ll Do 

 Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

 

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Denver Human Services is seeking a dynamic Neighborhood Resource Site Customer Service Representative for the Family and Adult Assistance Division at our Welcome Center and Neighborhood Resource Sites.

 

Specifically, as the Neighborhood Resource Site Customer Service Representative you will: 

• Provide professional and respectful customer service when working with internal and external customers

• Gain general knowledge to provide responses to customer questions at the lobby window

• Complete accurate data entry of new applications for food, cash, and medical benefits

• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

About You

What You’ll Bring

We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

 

Our ideal candidate has some or all the following experience, skills, and characteristics:  

• A proven ability to make a difference through engaging customers with a solution-oriented approach

• Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations

• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through

• Bilingual skills and is and able read, write, and speak proficiently

• Strong Microsoft Office skills (Outlook, Word, Excel)

• NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position 

 

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.

• Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III).

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.

Application Deadline 

 This position is expected to stay open until March 22, 2024. Please submit your application as soon as possible and no later than March 22, 2024, at 11:59pm to ensure consideration.  

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Limited (Fixed Term)

Position Salary Range

$21.47 - $32.21

Starting Pay

Although our full pay range is included above, the budgeted hiring range for this position is $21.47- $26.84 per hour based on related experience and additional pay factors.

Agency

Denver Human Services

Assessment Requirement

Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

For information about right to work, click here for English or here for Spanish.

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver. 

 

What We Offer 

 The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $21.47-$32.21. We also offer generous benefits for full-time employees which include but are not limited to: 

• A guaranteed life-long monthly pension, once vested after 5 years of service 

• 457B Retirement Plan 

• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year 

• Competitive medical, dental and vision plans effective within 1 month of start date

​ 

Location 

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site several days a week and off-site as needed. Employees must work within the state of Colorado on their off-site days. The primary locations for this position are listed below:

• Denver Human Services Welcome Center (2929 W. 10th Ave, Denver, CO, 80204)

• Rocky Mt. Human Services (9900 E Iliff Ave, Denver, CO 80231)

• St Francis Center (2323 Curtis Street, Denver, CO, 80205

  

What You’ll Do 

Denver Human Services provides support to one in three Denver residents. We envision a healthy community where people are connected, supported, safe, and well. Our services include food assistance, cash and medical benefits, child support and veteran services, child welfare and adult protection, work opportunities, and more. If you are committed to supporting the health and strength of the community and want to be a part of an engaged workplace, we’d love to work with you!

 

About our Assistance Programs

The dedicated staff at Denver Human Services (DHS) are here to listen and advise, helping people apply for public assistance programs. We can provide information about food assistance and financial assistance, as well as help for veterans and those who need long term care. DHS provides a range of other services, including help with transitional housing, medical assistance, and heating costs.

Denver Human Services is seeking a dynamic Lobby Customer Service Representative for the Family and Adult Assistance Division at our Welcome Center and our Neighborhood Resource Sites.

 

Specifically, as the Lobby Customer Service Representative you will: 

• Provide professional and respectful customer service when working with internal and external customers

• Gain general knowledge to provide responses to customer questions at the lobby window

• Complete accurate data entry of new applications for food, cash, and medical benefits

• Issue electronic benefit cards (EBT) or may be assigned to perform (EBT) destruction

​

About You

What You’ll Bring

 We value diversity of ethnicity, race, socioeconomic status, sexual identity, gender, religion, language, ability, and experience and exemplify this through the makeup of our team at all levels. You'll be right at home here if you cultivate strong relationships and push yourself, your work, the people around you and Denver to the next level. 

 

Our ideal candidate has some or all the following experience, skills, and characteristics:  

• A proven ability to make a difference through engaging customers with a solution-oriented approach

• Have a passion for working in community and exhibit a strong desire to work with vulnerable, at-risk populations

• Proven success in working in a fast-paced environment, adhering to quick turnaround times, and executing accurate follow up and follow through

• Bilingual skills and is and able read, write, and speak proficiently

• Strong Microsoft Office skills (Outlook, Word, Excel)

• NOTE: This position is NOT a clerical position. It is a HIGH VOLUME customer service position 

 

Required Minimum Qualifications

• Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate

•   Experience Requirement: Three (3) years of full performance office support/clerical work (type and level of an Administrative Support Assistant III)

• Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement

Application Deadline 

 This position is expected to stay open until March 22, 2024. Please submit your application as soon as possible and no later than March 22, 2024, at 11:59pm to ensure consideration.  

This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position, you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org.

About Everything Else

Job Profile

CC1503 Administrative Support Assistant IV

To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Unlimited

Position Salary Range

$21.47 - $32.21

Starting Pay

Although our full pay range is included above, the budgeted hiring range for this position is $21.47- $26.84 per hour based on related experience and additional pay factors.

Agency

Denver Human Services

Assessment Requirement

Administrative Professional

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law. 

For information about right to work, click here for English or here for Spanish.

03/13/2024

Address:

5114 - 50th Avenue

Retail Banking Sales & Service

Part time position, minimum of 18.75 hours/week. Candidates are expected to be flexible within branch banking hou

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

• Identifies customer needs and initiates referrals to BMO colleagues.
• Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
• Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
• Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
• Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
• Contributes to meeting branch business results and the customer experience.
• Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
• Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
• Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
• Acts as a key member of a collaborative and versatile branch and market team.
• Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
• Organizes work information to ensure accuracy and completeness.
• Takes the initiative to find creative approaches that make each customer’s experience feel personal.
• Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
• Contributes to business results and the overall experience delivered in the branch.
• May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
• Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
• Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
• Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
• Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
• Complies with legal and regulatory requirements for the jurisdiction.
• Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
• Completes standardized tasks under supervision.
• Performs initial problem solving within given rules/limits & escalates when required.
• Broader work or accountabilities may be assigned as needed.

  Qualifications:

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
• Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
• Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
• Projects a professional presence.
• Basic knowledge of specialized sales and business banking solutions to refer to specialists.
• Passionate commitment to helping customers.
• A focus on delivering a personal experience to customers.
• Resourceful self-starter with courage and confidence to approach customers.
• Readiness to collaborate and work in different capacities as part of a team.
• Strong interpersonal skills, including the ability to build rapport and connections with customers.
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Basic knowledge learned on the job.
• Verbal & written communication skills - Basic (in business environment).
• Organization skills - Basic (in business environment).
• Collaboration & team skills - Basic (in business environment).

$32,600.00 - $44,000.00

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.