Total 6 customer service job vacancies in b7 4st

Work with the Divisional management team to develop as required new clinical initiatives and service developments to improve service outcomes for patients whilst ensuring that plans are in place to monitor on Quality impact assessments. In collaboration with the Professional Lead promote development of audit activity to enable bench marking of services and clinical governance processes To maintain and improve clinical performance standards, in conjunction with wider clinical team by monitoring compliance through relevant clinical audits such as monthly Essential Care Indicator and Safety Thermometer audit etc In conjunction with the Professional lead to ensure that clinical audits are undertaken as per divisional clinical audit plan and to support services in overseeing improvements required where identified Work with the Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1. To support Service Manager in the delivery of activity and performance of services, this will include clinical oversight of demand & capacity planning. To provide clinical leadership to the efficiency and productivity of Service clinical resources and to demonstrate this on an ongoing basis through the use of KPIs defined by the Divisional Senior Leadership Team Work with the Service Manager to ensure that effective governance arrangements are in place for identifying and mitigating risk and that a culture exists of continuous service review, transformation and evaluation and where staff can raise concerns safely and expediently with service delivery. In liaison with the Service Manager, ensure staff at all levels are fully engaged in understanding the service specifications and performance targets for their service by creating a robust communication plan, staff engagement strategy, individual or team work plans and objectives, and training as required. Responsible for the development and management of a Service Risk Register. Work with the Professional Lead in developing a clinical Strategy for the service(s) listed in Appendix 1. Full duties in JD

Service Advisor
Basic Salary - Up to £28,000
OTE - Up to £34,000
Location - Birmingham

Benefits
·Enhanced holidays that increase with service
·Eligibility to join one of our car schemes
·Critical illness cover after 2 years and Life Assurance
·Enhanced paid maternity, paternity and adoption leave
·For some roles a company car and additional earning potential through commission or bonus

Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership?

Responsibilities of a Service Advisor
Arranging Service Department bookings.
Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
Upselling works to be completed and special offers/Service Plans

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Previous experience using Kerridge / ADP would be an advantage as well as having knowledge of other essential dealer systems
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

If you are interested in this Vehicle Technician role, please contact Lorna @ Auto Skills and quote job number: 49053

We are looking for enthusiastic and highly motivated nurses to join our teams; we provide integrated care to patients throughout Birmingham Community Healthcare NHS Foundation Trust so the ideal candidate must be highly mobile and are able to travel throughout the Citys Boundaries. The ideal candidates must be a good communicator, team player and have sound clinical knowledge being able to work independently and as part of a team. Car driver is essential.

Assistant Service Manager - Motor Trade - Vehicles
Location: Birmingham
Salary: £30k basic OTE 38k
Hours: Full Time Monday to Friday 40 hours, Saturdays as required

We have an exciting opportunity which has arisen for an Assistant Service Manager to join our Large dealer group. Within this role you shall be responsible for overseeing the service department within the depot, providing support and assistance with the aid of the Workshop Controller.

This is a hands-on role ideal for someone with previous experience in managing people.

Fantastic benefits package that includes: Assistant Service Manager

• Enhanced holidays that increase with service
• Eligibility to join one of our car scheme
• Critical illness cover after 2 years and Life Assurance
• Free access to support 24 hours a day, 365 days a yea
• Enhanced paid maternity, paternity and adoption leave
• For some roles a company car and additional earning potential through commission or bonus.

Role: Assistant Service Manager

• Manage all Service Department procedures with the aid of Workshop Controller
• Fully support the Workshop Controller, in his daily routine and take control of any ongoing issues.
• Be available to give the Workshop Controller advice and assistance on technical matters
• Ensure service reception and workshop control manage planned events including MOT bookings, PMI's and services including workshop loading.
• Ensure T card's system is live and accurate, further to ensure scheduled bookings show up to two weeks in advance and confirmed both two weeks and two days in advance.
• Ensure the night shift work is confirmed two weeks, two days in advance and on day of booking, all parts for repairs and servicing are on the shelf and marked with the job No. Ensure that the work is prioritised and collection times noted in conjunction with the Workshop Controller.
• Manage and oversee the daily operation of service department, to include daily checks.
• Ensure that service reception has obtained starts up numbers for ALL work, including further updates for all additional work, job cards are opened accurately to include all driver defects, including instruction on collection times. Taking special note of all cash sale customers.
• Take full control of the WIP on a daily basis to ensure that every effort is made to ensure the WIP is kept under the KPI levels, questioning all old jobs to ensure prompt close down.
• Ensure warranty and R&M procedures are adhered to at all times, and correct authority is obtained from the manufacture or R&M provider before any work commences.
• Review all warranty jobs to ensure coded and fully compliant to the manufacture warranty standards before sending for costing.
• Ensure all outstanding campaigns are added to the job sheet on creation, with a copy of the campaign included in the job set. Ensure a second check is carried out for any outstanding campaigns on job completion
• Ensure all service paperwork is completed and available for the customer to view on r2c.
• Monitor in conjunction with the Workshop Controller that all job cards and paperwork is filled in correctly with the required information; jobs sheets completed with clear accurate defect repair information and split times on repairs carried out, parts listed, and sheets signed off.
• Dealing with customer queries and or complaints in a timely manner.
• Ensuring at the end of your shift each day there is a full hand over from you directly of any ongoing issues that need to be aware of.
• Provide quality reports on time and consistent with the current standards.
• Managing, coaching and motivating employees to ensure that targets and business objectives are met.
• Management of the service department budget.

Requirements: Assistant Service Manager

• A background within the Light Vehicle aftersales sector is essential
• Experience working as a Service or Depot Manager, within a Main Dealer is essential.
• Must possess the ability to communication well with customer and colleagues across different department, both face-to-face and via email and telephone.
• Organised and methodical approach to problem solving with attention to detail.
• The ability to work under pressure.
• Ability to demonstrate your knowledge, skills and achievements in a successful retail and service management position
• Excellent commercial acumen, with superb communication skills and an ability to influence at levels within the business

INDAS

Octane reference: OC18496
Consultant: Billy Olivier
Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.

We are recruiting across the UK for Head of Business, General Manager, Dealer Principal, General Sales Manager, New Car Sales Manager, Used Car Sales Manager, Dealership Accountant, Financial Controller, Aftersales Manager, Service Manager, Centre Manager, Sales Director, Operations Director, Regional Director, Bodyshop Director, Bodyshop Manager

Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

For further details on the main responsibilities, please see the attached job description and person specification

We are looking for enthusiastic and highly motivated nurses to join our teams; we provide integrated care to patients throughout Birmingham Community Healthcare NHS Foundation Trust so the ideal candidate must be highly mobile and are able to travel throughout the Citys Boundaries. The ideal candidates must be a good communicator, team player and have sound clinical knowledge being able to work independently and as part of a team. Car driver is essential.