Are you based in the Horsham area?
Do you have a passion for working with people and enjoy a fast paced and varied role?
We're on the hunt for a Senior Customer Service Advisor to join our team in Jewson Partnership Solutions Horsham, who's as passionate about great service as we are! This is a multi-skilled role covering all areas of our branch, giving you opportunity to learn and develop within the team.
Jewson Partnership Solutions (JPS) specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.
We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).
Working Hours: 42.5 hours per week - 7:30am-5pm Monday-Friday
Location: Jewson Partnership Solutions, Unit 3&4 Oakhurst Business Park, Wilberforce Way, Southwater, Horsham, RH13 9RT
What you'll be doing:
This is a vital and multiskilled role within the branch. As a Senior Customer Service Advisor, you'll support the day-to-day running of the branch. You'll drive sales and process orders, manage customer expectations, control stock and suppliers and limit loss, and act as a relief delivery driver when required.
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Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
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Develop great relationships with new and existing customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
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Use our in-house systems to process customer orders, organise delivery times, manage stock control and keep customers updated throughout their journey
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Pick and prepare customer orders in our warehouse and load onto customer and delivery vehicles
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Act as a relief delivery driver, performing deliveries to our customers in one of our 3.5t vans, unloading materials at site
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Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers
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Maintain stock levels, carrying out regular stock counts
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Work with colleagues to suggest opportunities for improvement
What you'll need to have:
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A valid UK driving license is a requirement of this role
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Previous Builders merchant industry experience preferred but not essential
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Experience in a customer facing environment
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IT literate and a strong communicator
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Passion for working with people with a positive can-do attitude
What's in it for you:
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Discretionary bonus
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A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
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Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
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Generous employee discounts
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Access to discounts with hundreds of your favourite high street and online retailers
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Retirement savings plan
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Life assurance
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Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
Why STARK?
At JPS, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.
If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!
What's next…
If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.
Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.
Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
