Total 30 customer service job vacancies in cincinnati ohio

• Serves as a Supervisory Customer Service Representative in a Customer Care Center.
• Plans work to be accomplished by subordinates, sets and adjusts priorities and prepares schedules for completion of work.
• Monitors the quality of customer service and information being provided through observation and monitoring of telephone calls.
• Develops employee performance standards and makes formal and informal appraisals of work giving advice, counsel and/or instructions to employees as required.
• Investigates the most complex or sensitive customer inquiries referred by subordinate employees when issues cannot be resolved.
• Provides interpretation of pay regulations and procedures to subordinates and mediates between customers and Contact Representatives when customers question the resolution of inquiries.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.

• Evaluates computer hardware and software with regard to its selection or utilization or designs systems and software for accomplishment of work through computer technology.
• Performs server and desktop installation, and basic cabling; in addition to systems administration of laptops, desktop and server systems connected to local and wide area networks.
• Responsible for evaluation, selection, installation, acceptance testing, modification, maintenance, vendor liaison, training, distribution, customer support and general trouble shooting.
• Consults with customers, analyze their needs, and ensure their participation in the development of IT solutions.

• Plans, organizes, coordinates, directs, and controls the work of the division.
• Revises and develops work methods to support division priorities.
• Ensures proficient resource utilization and quality of work performed and services rendered; writes/establishes policies and procedures within division.
• Maintains the highest technical and professional authority to make final decisions in the types of claims considered most difficult or critical which commit the Federal Government to unusual liability.
• Forecasts workload of the division, both short and long range so adequate funds, staffing, space, equipment and supplies will be planned for, budgeted, and provided.
• Reviews written correspondence to individuals, Congressional, White House, or other special inquiries for approval
• Serves as technical advisor to Regional Office Director for the administration of Compensation and Pension programs related to the program.
• Establishes and build relationships with stakeholders to exchange or distribute information regarding agency programs or policies.
• Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.
• Collaborates with station management and Division Chiefs in deciding on and/or coordinating work-related changes affecting other units or divisions.
• Consults with supervisors and union representatives/officials to discuss and resolve employee performance issues, complaints or grievances.

VA Healthcare System Serving Ohio, Indiana, and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Major Duties:

• Executes a full range of housekeeping activities in patient and non-patient care areas.
• May be assigned to any tour and may be required to work in various designated areas during any tour of duty.
• Works independently with general supervision or works with a team and is responsible for the full range of cleaning duties in an assigned area throughout the medical facility.
• Performs floor maintenance which will include Stripping, Waxing, and Scrubbing of various floor types throughout the facility.
• Cleans doors, doorframes, baseboard corners and edges, and stairwells.
• Tasks are accomplished by sweeping, dust mopping, damp and wet mopping, scrubbing,
  stripping, refinishing, buffing, vacuuming and extracting carpets and runners, spot cleaning areas, and high and low dusting.
• Periodically utilizes pressure washers and heavy industrial powered and battery operated equipment the above task.
• Adjusts, cleans, and performs minor maintenance on this equipment and changes attachments for their proper use in achieving the best results.
• Empties trash and wastebaskets, replaces liners. Transports general refuse, regulated medical waste and recycling to central collection areas.
• Cleans rest rooms, bathrooms, and shower rooms, ensuring that they are cleaned and meet acceptable standards (cleans, disinfects, and deodorizes lavatories, showers, bathtubs, urinals, and toilet bowls; cleans mirrors, sinks, and water fountains; washes and polishes light and toilet fixtures).
• Replenishes supplies of paper towels, toilet paper, hand sanitizers, and soap in all areas where dispensers are located.
• Moves and arranges furniture, patient wardrobes, beds, etc. in the assigned area to accomplish cleaning tasks.
• Provides bed-making services in patient care areas and OD rooms; cleans mattresses, springs, and bed frames; and cleans bedside stands, over bed lights, blood pressure cuffs, bed tables, etc. in patient rooms.
• Removes bags of soiled textiles from patient rooms and transports to the designated soiled room in each ward area; Loads and unloads clean textiles from bulk carts.
• Restocks clean textile closets, cabinets, shelves, carts, and participates in inventory management activities.
• Cleans patient care ice machines in nourishment kitchen areas; cleans stainless steel on storage instrument cabinets and counters, elevators in lobbies, wards, diet kitchens, and nurse utility rooms; and cleans water fountains.
• Provides interim cleaning of windows and window ledges from the inside, cleans glass door and other glass surfaces; and replaces curtains and cleans blinds.
• Cleans and/or replaces needle boxes.
• Periodically cleans specific non-critical Reusable Medical Equipment (RME) in inpatient and clinical areas of the medical center.
• Additionally, the position may work with and provide guidance to a Compensated Work Therapy (CWT) worker
• Perform other duties as assigned.

• Serve as a Supervisor of a Customer Relationship Management (CRM) Cell or Support team within a Customer Operations Directorate.
• Portray leadership, positive thinking, genuine interest in people, initiative, decisiveness, tact and courtesy, fairness, integrity, teaching ability, and self-confidence.
• Oversee initiatives to increase the volume of business and grow the customer base as well as develop plans to roll out improvements and innovative logistics solutions.
• Review and approve recommendations from subordinates regarding the development and implementation of new or substantially revised marketing strategies and initiatives to enhance customer satisfaction, productivity, and value.
• Review and approve plans to implement innovative logistics solutions in accordance with DLA strategic Customer Relationship Management (CRM) policy and guidance.
• Represent DLA to customers and coordinate with representatives within and across Support Teams on order processing, customer service actions, and resolving issues.

Major Duties:

• Maintains accountability and security of patients' effects, patient clothing, indigent supplies, linen and uniforms. Incumbent must also be able to use and maintain all sanitation equipment and chemicals in the cleaning process.
• Gives written and oral instructions to subordinate employees and work leaders, handles all types of emergency situations, including winter weather and other potentially severe weather preparedness, emergency responses, pandemic outbreaks, and integrated pest management concerns.
• Plans and schedules short and long range work assignments, analyzes work schedules, determines manpower requirements, materials, methods, procedures and equipment required to accomplish various objectives within the Medical Center.
• Sets priorities and deadlines to facilitate the ease of operations, yet maintains flexibility and adaptability to meet emergent and changing situations and provides information and advice to his/her superior(s) on work accomplishments through written and oral reports.
• Plans a training schedule that meets the needs of the housekeeping workforce and meets all requirements on training, and maintains an inspection and quality control program to point out necessary project work to include identifying, scheduling, and administering projects for intensive floor care, carpet care, and restroom tile floor scrubbing quarterly, semi-annually, and annually.
• Assigns and directs the work, methods, and procedures to his/her subordinates, defines the standards of quality to be met, instructs subordinates on difficult work operations, and reviews the work while in progress and after completion, and changes work plans, work assignments, and methods as necessary to reduce or control costs and to accomplish the work of the unit as effectively as possible.
• Determines the equipment, material, and maintenance required for a variety of floor and wall finishes, assures that equipment or supplies are ordered and delivered to the work site so that work and projects are not delayed, and maintains a balanced work load and coordinates work schedules with personnel or other services when affected and makes sure the safety of customers is not compromised.
• Assists in planning and conducting a training and safety program, and maintains proper records of quality control inspections and action plans.
• Maintains a proper leave program for his/her staff, is responsible for recommending promotions, disciplinary actions, and all other personnel actions in accordance with policies, Equal Employment Opportunity, and The Union Master Agreement, and is also responsible for keeping written records for his/her areas, and is also responsible for interviewing and selecting new employees for the Housekeeping and Linen Department, maintains all records necessary for accountability and statistical records for preparation of reports, maintains linen, uniform and supply inventory records and uses these records to recommend purchases of employee uniforms, indigent clothing or supplies, marking and mending supplies, etc.
• Identifies problem areas in the administration of the Linen/Uniform Patient Assistance Program, recommends and assists in conducting linen usage reviews, linen inventories, and ward quota revisions, and identifies and recommends corrective action in the problem areas.
• Responsible for the direct supervision of 15-20 Wage Grade-2 Housekeeping Aids, 4-5 Wage Grade-2 Linen Management Specialists, 2-3 Wage Grade-3 Housekeeping Aids, 1 Housekeeping Aid Work Leader Grade-2, and up to 6 Compensated Work Therapy (CWT) workers.
• Other duties as assigned

WHAT IS THE TAX EXEMPT/GOVERNMENT ENTITIES (TEGE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Tax Exempt and Government Entities, Exempt Organizations and Government Entities, EO Rulings and Agreements, Closing Group 7845

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Collects and identifies fishes and measures physical and chemical variables in streams and rivers.
• Uses, calibrates, and maintains specialized equipment used to sample fishes and measure physical and chemical variables in streams and rivers.
• Assists with adapting, modifying, or developing field and laboratory protocols.
• Tabulates, summarizes, and statistically analyzes data.

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Advocate Service (TAS), Executive Director Case Advocacy (EDCA), Area 4

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Senior Manager you will:

• Exercise delegated managerial authority to oversee the overall planning, directing and timely execution of a program, several program segments (each of which is managed through separate subordinate organizational units), or comparable staff functions, including development, assignment, and higher level clearance of goals and objectives for supervisors or managers of subordinate organizational unit or lower organizational levels.
• Approve multi year and longer range work plans developed by the supervisors or managers of subordinate organizational units and subsequently manage the overall work to enhance achievement of the goals and objectives.
• Oversee the revision of long range plans, goals and objectives for the work directed.
• Manage the development of policy changes in response to changes in levels of appropriations or other legislated changes.
• Manage organizational changes throughout the organization directed or major change to the structure and content of the program or program segments directed.
• Exercise discretionary authority to approve the allocation and distribution of funds in the organizations budget.

• Provide managers with objectively based information for making decisions on the administrative and programmatic aspects of organization operations and management.
• Develop, analyze, and provide financial management information for the supported organization.
• Monitor fiscal integrity and accuracy of monthly accounting data.
• Conduct studies of a limited scope on such things as the supported organization’s budget, financial, administrative functions to improve and simplify processes and maximize resource utilization.
• Develop data to justify new or modified projects related to facilities, security, safety or other administrative area for the purpose of determining the best solution and funding justification.

• Explains procedures and problems and takes corrective actions as necessary to ensure the accuracy and propriety of transactions and records.
• Researches minor problems covering all aspects of processing technical accounting data, compiles, analyzes, and summarizes data from systems, documents, and reports.
• Responds to questions from customers or co-workers regarding accounting data, discrepancies, and procedures.
• Periodically screens files for accuracy and compatibility. Receives extracts, records and balances data in automated systems.
• Enters data into the applicable system(s); compares transactions entered to those intended and corrects invalid/incorrect entries.
• Performs duties for the full range of accounts and types of transactions that support validating, monitoring, controlling, and maintaining accounting transactions and accounting records/ledgers for multiple accounts.

• Serves as a first line supervisor who plans work and establishes priorities. Assigns work to subordinates based on workload, difficulty of assignments, and the capabilities of employees.
• Monitors the quality of service and information being provided through observation and monitoring of telephone calls.
• Develops performance standards, discusses performance with and rates employees.
• Advises and instructs employees on work and administrative matters.
• Interviews candidates for subordinate positions; makes or recommends hiring, promotion, or reassignments.
• Recommends changes to the goals and directs initiatives to meet or improve goals.
• Identifies developmental and training needs of employees, provides or arranges for needed development or training.

• Provides professional accounting services, management advice, and assistance to supported internal and external customers and organizations.
• Reviews and analyzes a wide variety of accounting documents, reports, policies, and procedures pertaining to multiple appropriation accounts.
• Reviews, analyzes and modifies operating programs, practices, and procedures related to assigned area.
• Establishes and monitors internal controls to identify problem areas, determine actions required to improve operating program effectiveness, and ensure and maintain the integrity of financial and accounting information.
• Performs special audits, studies, reports and/or, analysis to evaluate the status of the financial health and/or position of accounting operations-based measurements or indicators.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.

• Supervises a team of Paralegal Specialists involved in processing commercial and support garnishments, bankruptcies, involuntary allotments, divisions of retired pay, survivor benefit plan deemed elections, and associated court actions.
• Assigns and reviews work, monitors work in progress, and reports production and management information as required.
• Provides technical assistance to the team paralegals in the interpretation of laws, regulations, and complex cases.
• Review cases, phone logs, writing up errors; answering paralegal and customer service representative system processing questions; handling difficult customer service calls.
• Process the more complex cases such as writs of garnishment, requests for involuntary allotments from active duty pay, applications for direct payments to former spouses from retired pay for child support.
• For vacancies filled at less than the full performance level of the position, duties will be developmental in nature.

• The major duties described below reflect the full performance level of this position:
• Supervises and directs functions in support of accounting transactions related to accounts payable, accounts receivable, and/or fund balance with treasury for the organization.
• Responsible for the review of documents for validity, expenditure limitation, and correct accounting data; balancing and maintaining the subsidiary ledgers; performing reconciliation of un-liquidated contractual obligations.
• Oversees the accomplishment of technical work in accordance with policy, directives, regulations, and reporting requirements. Interprets regulations, requirements, and policies to ensure compliance.
• Trains and assists lower level accounting technicians with techniques to correct and process accounting inputs. Ensures accuracy, propriety, and legality of accounting transactions through extensive review of documents.
• Plans and schedules work to be accomplished; sets and adjusts short-term priorities for completion of work. Assigns/reassigns work to subordinates based on priorities, the difficulty and requirements of assignments and capabilities of subordinates.
• Responsible and accountable for assigned program areas including the development, documentation, and operation of both internal processes and administrative, technical, and automated systems controls.