Total 81 customer service job vacancies in corporate head office

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.

We are currently recruiting within our Customer Service Team in East Kilbride for a full-time Customer Service Advisor for a fixed term of 12 months. Please note that the hours are 30 per week and the shift pattern 5 days over 7.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:
- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Customer Service Advisor key responsibilities will include:
- Data Entry
- Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement
- Follow structured ways of working and Standard Operating Procedures.
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Key skills & experience for the Customer Service Advisor:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.
#L1 – MB1

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.

An exciting opportunity exists to join the national Medical and Dental Recruitment and Selection (MDRS) team as a Recruitment Service Administrator.

The post can be based in any of the NHS England offices.

As a Recruitment Service Administrator, your duties will include:
• Enabling, promoting, and supporting the effective running of the services provided by the team.
• Providing high quality administrative and project support.
• Providing a high-quality service to key stakeholders such as applicants, administrators in the UK’s regional recruitment teams and clinical leaders.
• Undertaking the secretariat function for the MDRS programme, organising regular and hoc meetings and working groups, as and when required.
• This includes collation of data, financial and project information to improve, inform and support a portfolio of projects, services, and initiatives.
• Maintaining team diaries, stakeholder distribution lists and an effective filing structure.
• Reviewing, testing, and improving systems and processes.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

NHS England hold a Sponsor Licence; this means that we may be able to sponsor you providing the Home Office requirements are met. To be eligible for sponsorship through the Skilled Worker route you’ll usually need to be paid the ‘standard’ salary rate of at least £38,700 per year, or the ‘going rate’ for your job, whichever is higher. You can find more information on theGovernment website.

You can find further details about the job, and the main responsibilities in the attached Job Description and other supporting documents.


This advert closes on Thursday 21 Nov 2024

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.
Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.
We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.
To support our progress, we are currently recruiting for a Customer Service Support to come and join our team at our Mossend site in Bellshill, ML4 1RR
(This is fixed term 9 month Maternity cover)
The ideal candidate will have recently worked within a customer service role dealing with customers predominantly over the phone and by email.
Specific responsibilities include:
Responding to customer enquiries, pricing requests, delivery information by telephone and email.
Confirming stock availability to complete Commercial Invoices, and Packing lists for export orders.
Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
Raising site registrations on the company CRM package
Entry of Samples Requests, site registrations, pricing requests and schedules.
Investigating credit requests and additional invoices.
Preparing Credit notes and additional invoices.
Ensure that regular and accurate updates are made on company CRM package.
Order Book and schedule Clearance
Essential Qualifications & Experience:
Good interpersonal and communication skills – verbal and written
Evidence of working as part of an effective team
Participation in training events, which may necessitate travel and overnight stays
Excellent telephone manner and accurate keyboard skills
Flexible and enthusiastic individual able to work under pressure and use own initiative
Excellent working knowledge in Microsoft applications including email, Excel and Word.
Full driving Licence
Think you can make a difference? WE ARE your future.
More details:

Full Time Fixed Term Maternity cover – (9 months)
Competitive salary


10% matched pension, administered by Legal and General
3x life insurance
Full access to Employee Assistance programme for self and family members
Access to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…
Personal development and career progression opportunities

Our commitment to diversity and inclusion?
Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.
Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

- Membantu proses loading dan unloading unit DT 

- Mengarahkan unit DT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit DT

- Membantu proses loading dan unloading unit SCT 

- Mengarahkan unit SCT selama proses perpindahan dari tempat loading dan unloading

- Membantu perawatan unit SCT

Are you a motivated individual with a passion for providing excellent customer service?Do you thrive in a fast-paced, business-to-business environment? Look no further!We are currently seeking talented Customer Support Representatives to join our growing team in Darlington. As a valued member of our team, you will share our departmental values and work collaboratively to achieve our KPIs. With an appetite for learning, a proactive approach to problem-solving, and a positive outlook, you will take ownership and provide solutions to a wide variety of customer requests.A key attribute for success in this role is the ability to effectively manage customer requests and provide a high level of service to all stakeholders, both internal and external. By keeping our customers at the forefront of every transaction, you will strive for a one-touch resolution, reinforcing our culture of people talking to people.Join Northgate Vehicle Hire as a Customer Support Representative and enjoy some outstanding benefits …Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits include …Salary - Starting from £22,369.35 per annum depending on experience, rising to £22.721.31 upon successful completion of your probation. There is also an opportunity to increase your salary to up to £25,341.50 based on your performance.Annual leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have public holidays too and an extra day’s leave to celebrate your birthday!Pension - Ageon employer contributions of 5%.Financial Benefits - Enjoy the security of free life assurance, a save-as-you-earn scheme, an employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.Wellbeing & Lifestyle Services - Access our colleague assistance programme with 24/7 GP service, mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash Plan, Dental Plan and Travel Insurance.Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes, discounted repairs, and reduced rates on weekend car and van hires.Wagestream - A free financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers even more discounts on your shopping.About you

You’ll bring impeccable administration and organisational skills to the table, making you a master of productivity and efficiency.
With good IT literacy, you will be a tech-savvy superstar in any work environment.
Your ability to understand and empathise with customer queries and complaints means you can always provide a professional and personalised response.
You’re a true wordsmith with exceptional communication skills, both written and verbal.
You’ll thrive in a collaborative work environment and can build strong relationships with colleagues in other departments.
Your passion for delivering outstanding customer service is what sets you apart and motivates you to go above and beyond every day.

About usWith over 60 branches nationwide, we are the UK’s largest supplier of light commercial vehicle rental solutions. We’re here to keep people and businesses moving, that’s what we do. By partnering with some of the country’s most well-known organisations we have earned a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.We’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.We are agile. We are experts. We are imaginative. We are reliable.Keep your career moving, smarter.

Müller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Müller which employs over 24,000 people throughout Europe. In the UK, Müller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Müller brand is ranked at No.7 in The Grocer’s Top 100 list of Britain’s Biggest Brands, and is also the 7th most chosen brand in the UK.
Müller UK & Ireland want to deliver our ambition to be the biggest and best dairy company in the UK and Ireland, and our plans for further growth mean that we are now looking to recruit new team members to ensure all calls are answered within the service level agreement whilst delivering excellent customer service and an overall good customer experience, countrywide.
We are currently recruiting within our Customer Service Team in East Kilbride for a full time Customer Service Advisor. The hours are 40 per week and the shift pattern 5 days over 7.
Please note that this is a 12 month Fixed Term position.

We are looking for experienced individuals to ensure all calls are answered within the service level agreement while delivering excellent customer service and an overall good customer experience. To manage and prioritise workload, ensuring all customers orders are obtained and accurately inputted into the system.

Our employees are rewarded with numerous benefits as part of their employment, including:
- Competitive Salary / Bonus scheme
- Contributory pension plan / Life Assurance
- Employee Assistance Programme / Generous annual leave increasing with service
- Flexible benefits programme
- In addition, our employees have access to a Rewards Benefits Programme, giving you a range of discounts across 800 retailers online and in store.
Customer Service Advisor key responsibilities will include:
- Data Entry
- Order Capture using AS400/SAP systems. Update Trackers and Reports accurately with information gathered from various systems.
- Customer engagement via Call & Email handling both inbound and outbound providing excellent customer service seeing through to closure.
- Continuous Improvement
- Follow structured ways of working and Standard Operating Procedures.
- Work cross functionally with MMID, Production Planning, Commercial to fulfil customer requirements and resolve service issues.
- Maintain allocated SOP, Customer Data files and supporting data used by the customer service team
Key skills & experience for the Customer Service Advisor:
- Excellent customer service skills
- Awareness of body language / tone
- Able to construct written communication professionally
- Able to give and receive constructive feedback
- Able to defuse a confrontational situation
- Able to wrap up a call timely and efficiently
- Able to multitask and work within pressured environment
- Working knowledge of Microsoft Word and Excel
- Logical thinking and problem-solving skills
- Planning and time management
- Excellent listening skills
The Process
If you have the skills and experience in the above areas and would like to be considered for this role, please apply today.
#L1 – MB1 #LI-Hybrid

This is a great opportunity to join one of the UK’s leading vehicle rental specialists as a Customer Service Representative in our contact centre in Darlington.Working in our dedicated Customer Support Centre, the key purpose of this role is to act as a liaison between Northgate and its diverse Customer base. Operating in a business-to-business environment, a key attribute for success is the ability to effectively manage customer data, job card creation, documents, inbound contacts, generating invoices, keeping customer satisfaction and communication at the core of every decision and behaviour.Service Desk - Consists of Inbound Calls, Outbound Calls and Data Input with the opportunity to cross train on other departments as your career progresses. This role is key to our success and will require knowledge and training across many different teams and activities and as such can develop across 3 grades within the CSR

Manage large volumes of communications in a timely and professional manner (calls, emails, web chat)
Championing the customer in everything you do. Working in partnership with other departments/suppliers to deliver exceptional service
Proactively identify customers’ needs, clarify information, and offer alternatives / solutions
Take ownership of issues and ensure satisfactory resolutions achieved with minimal escalations achieving right first time, every time
Understand customer variance in requirements of services and products
Keep relevant and accurate records in our management systems
Give information and advice on our products and services
Keep self-up to date with communication, development, and changes within the business to ensure accurate information is given to customers
Achieve personal and team quality, productivity, and volume targets

Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

23 days annual leave (+ bank holidays) and an extra day’s leave to celebrate your birthday
free life assurance
well-being services (incl. Health Cash Plan, Dental Plan & Travel Insurance)
discounted, flexible Gym memberships
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

We are PZ Cussons. Our purpose is For everyone, for life, for good.

Sustainability and the wellbeing of people, families and communities everywhere are at the heart of everything that we do.

Since our founding in 1884, we have been creating products to delight, care for and nourish consumers. Across our core categories of Hygiene, Baby and Beauty, our trusted and well-loved brands include Carex, Cussons Baby, Sanctuary Spa and St. Tropez.

• To analyse and provide up-to-date sales performance data (daily sales vs. forecast) and daily stock to drive sales for Asia BD to enable > 95% customer service satisfaction level.
• To actively lead Forecast Consensus Meeting (FCM) to review and input realistic rolling sales demand 6-24 months horizon in APO and Business Planning meeting/presentation.
• To effectively involve and attend Weekly Sales, Demand & Supply Planning, Key distributors Business Demand and monthly COP meetings regarding potential Supply issues or constraints and mutually find solutions and to provide sufficient stock for sales with minimum SLOBS
• To collaborate with Marketing, Business Developments /Sales, Regional Supply Chain Business Partner, Finance, Planners and Customer Service to ensure smooth NPD and existing products’ stock availability SLOBs (slow moving and obsolete) management (avoidance); identify obsolete risks, initiate and follow through required actions to avoid obsoletes.
• To support Customer service function for selective markets
• Monthly KPI reports
• To manage user request relates to SAP, including investigate the situation and diagnose the underlying causes ultimately in recovering or continuing operations.
• To sustain the operation support service, follow up and monitor IT incidents delivery according to agreed SLA To collaborate with other SAP’s modules to ensure smooth SAP operations and any future tests.
• Project Management for continuously improvement

Requirement:

• Bachelor or Master degree in any field
• 6 years of experience in Supply Chain Roles with minimum 3 year of experience in Demand Planning and S&OP/SIOP/IBP process facilitation (including working knowledge of SAP APO).
• FMCG industries background
• Oral & written English communication
• Strong analytical skills: must feel comfortable working with several sources of data and information to identify relevant insights. Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs.
• Strong personal computer skills required, proficiency in the use of excel, including advanced spreadsheet tools.
• Demonstrated success in process and/or tools improvements initiatives. Continuous improvement mindset.
• Fast leaner and good team player

PZ Cussons is proud to be an equal opportunity workplace and is committed to creating a diverse environment. We recruit and reward talent based on capability and performance — regardless of race, color, religion, gender, national origin, genetics, or age.

PZ Cussons is big enough to make your mark, small enough to make it yours. 

Thank You for Apply to join us!

PZ Cussons is big enough to make your mark, small enough to make it yours. Apply to join us!

Job Summary

Giant Eagle is looking for a Sr. Manager of CRM to join the Customer Loyalty, Engagement & Retention team. You will be responsible for the end-to-end customer lifecycle strategy across myPerks, Giant Eagle, GetGo, Pharmacy, Curbside, Gift Cards and all lines of business. This role will lead all CRM strategies and capabilities to engage, retain, and grow our existing base of 4 million households and onboard newly acquired customers.

Job Description

• Experience Required: 7+ Years of Email/CRM, lifecycle strategies, and/or channel management
• Experience Desired: B2C or retail experience preferred
• Experience Required: Leading and managing a team of direct reports and being responsible for their development
• Education Desired: Bachelor’s Degree in Marketing, Business or related field
• Previous experience using CRM tools such as Salesforce, Adobe, Marketo)

Job Responsibilities

• Lead customer lifecycle strategy across 4 million customers across all customer journey opportunities and touchpoints – onboarding, loyalty and retention, customer growth, breadth/frequency/spend growth, non-purchase engagement (profile, digital engagement, referrals), declining and lapsed campaigns, churn models, and more.
• Manage team of 5+ lifecycle channel strategists and owners across email, SMS and push, Catalina receipt capabilities, and direct mail including standalone pieces, seasonal multi-vendor mailers and personalized customer behavior campaigns.
• Lead loyalty customer lifecycle campaigns along with myPerks coalition model enabling customer journeys across gamification, payment engagement, 150+ third party partners, and monetization opportunities.
• Partner with key stakeholders to build and develop strategic plans leveraging CRM/owned channels across the business
• Driving owned channel automation strategy and execution to support campaigns across the customer lifecycle
• With Marketing Operations, monitoring email deliverability, list building and overall channel health
• Manage and develop direct report(s) to execute on campaign strategies, new initiatives, and day-to-day needs.
• Manage the overall owned channel calendar for partnership placements, including aligning with key partners to develop strategic plans for channel monetization
• Partner with the digital creative team to ensure we are leveraging best practices for all asset creation and development
• Implement a cohesive testing plan across workflows, promotional campaigns, and customer journeys to drive conversion optimization and additional learnings
• Lead personalization efforts and roll out a personalization roadmap across owned channels
• Develop, execute, and communicate a long-term lifecycle strategy while also balancing immediate priorities and opportunities.
• Develop targeting, segmentation, and testing strategies for key cohorts/segments across the customer lifecycle. Map customer journey. Partner with analytics and data science to deep dive into insights and past learnings to develop a strategy to support key segments (as well as develop and test new segments) within the lifecycle to drive growth across the business.
• Partner with analytics and data science to establish measurement frameworks to monitor segment growth and trends and establish success metrics that capture the impact of our programs. Understand and communicate program impact on customer lifetime value as well as performance of CRM automated programs. Use test and learn approach to test programs and scale across lines of business. Weekly monitoring of results with monthly/quarterly/yearly report outs and accountability for KPI targets
• Identify lifecycle opportunities and prioritize based on business priority, ROI, and ease of execution to develop lifecycle release plan. Partner with lines of business to understand new features to be integrated into lifecycle communications. Develop briefs and bring always on programs to life through our creative and operations processes. Partner with performance marketing to
  activate paid components to programs.
• Advocate and educate lifecycle marketing across the organization. Effectively communicate across the organization, sharing project updates and results, demonstrating the impact of lifecycle campaigns on the business

Service Pricing Consultant

Description -

As part of Sales Operations organization, the Service Pricing Consultant belongs to the Global Pricing Centre of Excellence supporting our Managed Print Services business and partnering with Global Services & Solutions to lead the pursuit of our contractual Managed Print Services opportunities and drive profitable business for HP. Global Services & Solutions is the driving force behind our services business and, with unique capabilities across Personal Systems & Print to achieve double digit growth in a highly competitive environment and is a strategic growth area for HP with very ambitious growth objectives. 

We are looking for an Service Pricing Consultant to support new opportunities in North West Europe market. In this role, you will develop pricing strategies by leveraging your analytical skills and financial modeling expertise. You will work closely with various internal stakeholders to customize a competitive pricing structure that will feasibly meet customer requirements.

MPS projects span the globe and require the Service Pricing Consultant to keep the big picture in focus. You will collaborate with other team members on complex, multi-disciplinary projects to propose and develop solutions to solve challenging problems and scale up our agreement pricing practices.

Responsibilities:

• Work closely with the pursuit team and account team to understand the scope of the global engagement and contract in order to provide requisite analysis information and recommendations to the pursuit and account team.

• Lead other OC resources.

• Customer data analysis.

• Develop various alternatives for complex deals.

• Analyze industry and internal win/loss baseline.

• Different scenarios simulation.

• Validate financial assumptions or T&Cs\\ commercial assumptions.

• Finance/Strategic Negotiator\\Contracting Manager consultant for presales sales/account team Process proposals if required (e.g. transfer of vacation accruals, open book).

• Right level of business controls (e.g. order booking, labor tracking, project cost controlling).

• OC lead (Finance/Strategic Negotiator/Contracting Manager) due diligence design and coordination.

• Promote knowledge sharing and documentation throughout the OC Practice.

• Consults and provides required documentation to the SOAR process.

• Participates in Program Reviews and validates project financial status.

• Establish positive working relationships with the customer team, to get the best understanding of the existing cost structure possible.

• Establish open lines of communication between regional and worldwide groups.

• Coordinate and lead complex commercial negotiations in line with and business principles on behalf of the business line through all stages of contracting.

• Once the deal is signed, work closely with the transition manager to ensure the right metrics

• The right financial metrics and tax and accounting processes are developed and implemented globally.

• Lead the end to end contracting process post signature including support to contract integration, change management, governance activities, up sells and renegotiations.

Education and Experience Required:

• 9+ years directly related experience in outsourcing.

• Advanced Degree or a Bachelor's degree & equivalent combination of education and experience.

• Strong understanding of global Finance or Negotiation and Contracting issues and regulations.

• Managed successfully at least 3-5 large Regional or Global Managed Services or M&A deals.

• In depth understanding and knowledge of Management of Change issues.

• Business and customer oriented.

• Team player with ability to form alliances across global boundaries.

• Proven program management skills and able to demonstrate leadership capabilities.

• Strong influencing and communication skills at a CIO level. Must be fluent in English.

• Ability to cope with very high peak workloads, extensive travel and period away from home, short deadlines and significant pressure.

Knowledge and Skills:

• Direct/lead management of regional or global programs.

• Estimate bid transition effort for team.

• Resolve critical, highly complex problems.

• Apply effective program management methods.

• Finance or Contract Negotiation breadth of knowledge.

• Focus on customer relationships & engagement process.

• Build and maintain relationships.

• Demonstrate knowledge of contract issues affecting regional or global projects.

• Demonstrate broad knowledge of corporate products, markets and processes.

• Provide consulting expertise and present proposals.

• Excellent Business Acumen.

• Translate business requirements into financial or HR or contractual solutions.

• Structure and price deals to maximize profits.

• Demonstrate expert outsourcing industry knowledge.

• Good Interpersonal skills and clear & effective communication ability.

• Highly developed software capability (PowerPoint, Excel and Microsoft Project).

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United Kingdom)

Travel -

Relocation -

No

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $17.00 - $21.00 (Amount based on relevant experience, skills, and competencies.)

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:

Part time

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $17.00 - $21.00 (Amount based on relevant experience, skills, and competencies.)

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:

Full time

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $17.00 - $21.00 (Amount based on relevant experience, skills, and competencies.)

Essential Functions

• Provide a high level of customer service and support to external customers

• Support inquiries received via live chat, email or telephone

• Authenticate callers to ensure our customers and the bank are protected from fraud attempts and take additional steps to mitigate risk if needed

• Research information and complete data entry to note customer interaction results

• Identify and escalate appropriate requests

• Remain current with product knowledge and administrative requirements through training

• Perform other duties as assigned

Work Schedule:

• 1:30pm - 10:00pm, Monday - Friday and every other Saturday, or

• 3:30pm - Midnight, Monday - Friday and every other Saturday  

***Please note, training is 8:00am - 5:00pm or noon - 8:30pm, Monday - Friday for 4 weeks prior to moving to 2nd shift schedule.

• All 2nd Shift employees receive a 10% shift differential

Knowledge, Skills & Abilities Required

• Basic product knowledge

• Basic ability to explain bank policies, procedures and/or regulations

• Basic ability to assess customer needs and recommend alternative products or services; refer to other departments when appropriate

• Ability to maintain a high level of customer satisfaction

• Ability to meet department efficiency and quality standards within 90 days

• Ability to establish quick rapport with customers, actively listen, respond promptly with correct information

• Ability to work in a high paced environment and maintain stable performance

• Ability to maintain a high degree of confidentiality

• Ability to complete and pass new hire quizzes and exam

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

• Intermediate level proficiency with Microsoft Word, Excel and Outlook

Education & Experience

• High school diploma or GED or equivalent combination of education and experience required

• 1+ year related customer service experience required

• 1+ years of call center and/or financial service preferred

**Customer Care Associate level will be determined based upon experience**  

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is for the Customer Care Associate I, II or Senior  job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base hourly pay range is $17.00 to $21.00. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.  Click here to learn more.

Location: 1045 Executive Pkwy, St. Louis, Missouri 63141

Time Type:

Full time