Total 16 customer service job vacancies in grimsby dn22 2ba

Administration Officer - Ministry of Justice

Location: Grimsby, DN31

Pay: £11.59 per hour increases to £11.88 after 12 weeks in assignment

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (Monday - Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Ministry of Justice is a major government department, at the heart of the justice system. They work to protect and advance the principles of justice. Their vision is to deliver a world-class justice system that works for everyone in society.

What Will Be Your Day to Day Responsibilities?

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system. To do so your duties will include but not be limited to:

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms.
• Preparing meeting agenda, joining instructions and handouts.
• Resulting courts accurately, interpreting accurately the information required on a court file

You will also support in clerking the courtroom, which will involve:

• Assisting the judge and managing the courtroom, ensuring it runs smoothly and that everyone is in the right place at the right time.
• Implementing any updates and informing the judge.
• Speaking aloud in the courtroom and acting as liaison between jury and judge.
• Sitting beside the judge and using computers to change slides or show evidence as needed.
• Preparing all the case papers for the judge to make sure they are fully prepared for court.

Once trained it will be expected that you work across both of the Grimsby sites, these are only about a 5-minute walk apart.

We anticipate a large volume of applicants so if you have not been contacted directly within 7-14 days please presume you have been unsuccessful.

What's in this for you?

Applying for the Administration Officer role with the Ministry of Justice offers a compelling opportunity to be at the heart of the justice system's daily operations. As an integral part of the ministry, you will be instrumental in ensuring administrative efficiency, maintaining meticulous records, and supporting the coordination of essential functions.

This position provides a unique chance to contribute to the delivery of justice, fostering a sense of responsibility and civic duty. Working in a dynamic environment, you will gain valuable experience in administrative processes specific to the legal sector.

If you are detail-oriented, possess strong organisational skills, and are eager to play a vital role in upholding the principles of justice, applying for this position is a meaningful step towards contributing to the core functions of the Ministry of Justice.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

The must haves for this role: 1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience. 2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge 3. Demonstrable leadership and management skills 4. Proven experience in ITIL service management and the ability to drive continuous improvement For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk wholl be delighted to help. Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only

Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery?

We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning.

In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners.

Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery.

You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects.

We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference.



This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.
• Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
• Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
• Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
• Manage the service desk platform to optimize user experience and service efficiency
• Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
• Manage budgets, including supporting a £4m annual end-point device replacement project.
• Collaborate with business and clinical teams to align IT services with organizational goals and needs
• Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:

1. Educated to master’s level in a subject relevant to the post or significant equivalent experience.

2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge

3. Demonstrable leadership and management skills

4. Proven experience in ITIL service management and the ability to drive continuous improvement



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk who’ll be delighted to help.



Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

A client within the Public Sector based in the Lincolnshire is currently recruiting for an Environmental Team Manager to join their enforcement team as soon as possible. The client is offering a full time, temporary position on an ongoing basis with the ideal candidate having experience of working within the public sector.

The Role

Key purpose of the role is to lead a busy Environmental Enforcement Team as well as mentor and support staff in the delivery of a range of issues including statutory nuisance fly tipping, waste duty of care, stray dogs and abandoned vehicle investigations.

Key responsibilities will include but not be limited to:

• manage officers with a range of technical and regulatory experience ensuring a customer focussed approach.
• manage a team of Environmental Enforcement Officers delivering across a range of community and environmental issues including environmental protection, environmental crime and other matters affecting the street scene and amenities of our community.
• offer advice and respond to appropriate service requests and use necessary enforcement powers as appropriate and co-ordinate specific projects.
• work as part of a team to deliver operational and enforcement activities as detailed in relevant service plans and Councils outcome framework.

The Candidate

To be considered for this role you will required have a degree or equivalent work experience in Environmental Health and a sound working knowledge of the relevant regulatory frameworks as well as a full driving licence is essential.

It will be essential to have an extensive level of knowledge of the below:

• Experience of conducting environmental permit inspections and processing of permit applications is also desirable.
• review and shape service improvements to both policy and operating processes.

The client is looking to move quickly with this role and as such are offering between £300 - £325 per day Umbrella Ltd.

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

Full details on the job description and person spec can be found in the attached documentation For further details please contact: Lee Eddell (lee.eddell1@nhs.net) or Adele Brook (adele.brook1@nhs.net)

Job Title: Receptionist

Directorate: Probation Service

Band: PS Band 2

Overview of the job

This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.

The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.

The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.

The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.

NB: Core Hours include regular unsocial hours (evenings and/or weekends) as determined by the business need.

Summary

To provide an effective and efficient first point of contact with all visitors, telephone callers and undertake administrative functions in accordance with service policy and procedures.

Responsibilities, Activities & Duties

The job holder will be required to carry out the following responsibilities, activities and duties:

• To be first point of contact for Probation Service and greet people on probation and visitors professionally both face to face and via telephone and email, logging their arrival and departure, ensuring the appropriate member of staff is notified and issue visitor passes and security fobs as necessary.
• Through observation and situational awareness to use tact and diplomacy to diffuse potentially violent situations and recognising where additional support is required, be that internal management or external security/policing presence, and to be alert to conversations that might indicate a safeguarding/risk issue and take appropriate remedial action such as emailing the Probation Practitioner and updating Delius.
• Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
• To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parking bookings, support and service meeting rooms including preparing for events and event registration as required.
• To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
• To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuation measures and where necessary to act as Fire Warden/First Aider and
in the absence of a line manager to support risk assessments where trained.
• To log building faults and incidents and keep a log of maintenance and repairs escalating issues through the appropriate channels and making decisions (within guidelines) on the urgency of the faults in order to maintain the security of the building. In the absence of the Senior Admin Officer escorting contractors and visitors around the building.

Where necessity arises to support the case administration of Person on Probation by providing a confidential and high-level administrative support service to operational teams, to include:

• Process and update computer based and manual files and filing systems
• Use a range of computer software in providing comprehensive administration support
• Produce a range of documentation and correspondence
• To access databases for information as necessary and input information as required
• Scanning and archiving data, some of which is sensitive and highly confidential

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under the Job Evaluation Scheme and shall be discussed in the first instance with the job holder.

TSB Bank Plc

TSB


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: GrimsbyHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen! We are TSB. Life Made More.

Earn £146.88 pe day.

Immediate starters required!
We are currently recruiting for Industrial Team Members to join the busy team at the Grove Road Retford factory. The purpose of the role is to help the supervisors in the smooth running of the Dispatch to meet department targets and orders while maintaining excellent standards in food safety and quality.

You will be picking, packing and handling of pet food goods.

• Loading and unloading of vehicles
• Picking orders on CEMEX system
• Ensuring products are stored correctly while maintaining traceability at all times
• Maintaining food safety standards at all times

Multiple workers required on 2 separate shift.

• A motivated individual who is driven to deliver working within a team or on your own
• An excellent attitude towards teamwork and always willing to assist colleagues
• A good standard of spoken and written English
• Good attention to detail


Long term ongoing work with permanent contract.

Shift 1 Days:
Monday to Thursday
0600 - 1800
Shift 2 Nights:
Monday - Wednesday
1800 - 0600

(No alternation, commit to one of the two shifts)

£12.24p/h Basic Rate
Overtime paid at time and a half

Are you looking for something more flexible that fits around your personal circumstances?

We have a fantastic opportunity for experienced Healthcare Assistants within the Retford area to work flexible days in an award-winning residential care home.

The home caters for up to 22 elderly residents The residents suffer with age related illnesses such as Dementia and Alzheimer’s, therefore, supporting their mental and physical well-being is of the utmost importance.

As a Healthcare Assistant you will be supporting residents in their daily tasks, facilitating hygiene, mobility, and nutrition.

You will be expected to complete housekeeping tasks, follow health and safety guidelines, and accurately report condition updates and any incidents to senior staff members.

Staff meals and refreshments are provided for you to enjoy whilst on your break.

If you have a true passion for care and making a difference to those who are under your care, then we would love to hear from you!

To be suitable for this position you must have:
- An Enhanced DBS dated within the last 12 months
- Up to date Infection Control, Safeguarding Vulnerable Adults and Moving & Handling training
- A Referenceable work history
- At least 3 months experience within a similar setting

If you do not have a valid DBS and/or training, do not worry as we can help you with this. We are happy to offer online training available at a subsidised fee and the certificates are yours to keep!

Please attached a up-to-date CV to your application.

**Please note that we do not offer sponsorships**To be suitable for this position you must have:
- An Enhanced DBS dated within the last 12 months
- Up to date Infection Control, Safeguarding Vulnerable Adults and Moving & Handling training
- A Referenceable work history
- At least 3 months experience within a similar setting

If you do not have a valid DBS and/or training, do not worry as we can help you with this. We are happy to offer online training available at a subsidised fee and the certificates are yours to keep!

Please attached a up-to-date CV to your application.

**Please note that we do not offer sponsorships**

This is an ongoing position

Flexible daytime hours between Monday to Sunday.

Typical Hours include:
07:00 to 14:30
14:30 to 21:30

You will be paid £11.50 per hour.

With You is all about working with our clients to find the right path for them to get back to where they want to be and you will be joining a amazing team of people who go the extra mile to make that happen. Working within one of our services is always busy, sometimes challenging but always rewarding. We work collaboratively to provide the best support and treatment to anyone who needs it so why don't you apply to be part of something great! We are looking for someone to provide comprehensive, efficient administrative support to the service. As a large part of the role will be based front of house within the Cleethorpes & Grimsby office, we are particularly interested in hearing from applicants who have good people skills, are not easily flustered when challenged and feel comfortable talking to a wide range of clients with different needs. You will be part of our services support team, providing an all round adminstration and reception service including secretarial and data related tasks. Please note this a Fixed Term Contract for 12 months, on a part-time basis for 18.75 hours a week. Working hours for this role are Monday and Tuesday, 7.5 hours each day and Wednesday, 3.75 hours Benefits Competitive salary 28 days annual leave, plus bank holidays (pro-rata for part-time) An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You's pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check. Additional Information Please note that this role may close early should sufficient applications be received, so early application is advised Please note, this is a fixed term contract until 31st March 2025. As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans. As part of our commitment to the Armed Forces Covenant, we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best. IND LP

Earn £146.88 pe day.

Immediate starters required!
We are currently recruiting for Industrial Team Members to join the busy team at the Grove Road Retford factory. The purpose of the role is to help the supervisors in the smooth running of the Dispatch to meet department targets and orders while maintaining excellent standards in food safety and quality.

You will be picking, packing and handling of pet food goods.

• Loading and unloading of vehicles
• Picking orders on CEMEX system
• Ensuring products are stored correctly while maintaining traceability at all times
• Maintaining food safety standards at all times

Multiple workers required on 2 separate shift.

• A motivated individual who is driven to deliver working within a team or on your own
• An excellent attitude towards teamwork and always willing to assist colleagues
• A good standard of spoken and written English
• Good attention to detail


Long term ongoing work with permanent contract.

Shift 1 Days:
Monday to Thursday
0600 - 1800
Shift 2 Nights:
Monday - Wednesday
1800 - 0600

(No alternation, commit to one of the two shifts)

£12.24p/h Basic Rate
Overtime paid at time and a half

Immediate starters required!
We are currently recruiting for Industrial Team Members to join the busy team at the Grove Road Retford factory. The purpose of the role is to help the supervisors in the smooth running of the Dispatch to meet department targets and orders while maintaining excellent standards in food safety and quality.

You will be picking, packing and handling of pet food goods.

• Loading and unloading of vehicles
• Picking orders on CEMEX system
• Ensuring products are stored correctly while maintaining traceability at all times
• Maintaining food safety standards at all times

Multiple workers required on 2 separate shift.

• A motivated individual who is driven to deliver working within a team or on your own
• An excellent attitude towards teamwork and always willing to assist colleagues
• A good standard of spoken and written English
• Good attention to detail


Long term ongoing work with permanent contract.

Shift 1 Days:
Monday to Thursday
0600 - 1800
Shift 2 Nights:
Monday - Wednesday
1800 - 0600

(No alternation, commit to one of the two shifts)

£12.24p/h Basic Rate
Overtime paid at time and a half

The post holder will sit within a specific outreach MDT consisting of a psychiatrist, psychologist, occupational therapist, social worker and SLT. The post holder will receive professional support from a Service Manager. The role requires a Registered Nurse (RNLD/RMN) to deliver advanced nursing care and advice to clinical teams, in line with specific standards. The post holder will offer clinical support to clinical teams through excellent clinical leadership and management skills. This support will be offered to the teams caring for: Patients on trial leave where the placement is at possible risk of breaking down and the host service is considering the need to return the patient to the National High Secure Learning Disability Service (NHSLDS). Patients referred to the NHSLDS who are presenting exceptional and immediate challenges to their service. This may include advice and support regarding the safe and therapeutic use of restrictive interventions in exceptional circumstances. Patients in standard Medium Security units with challenging behaviour, while not presently meeting the threshold for a referral to High Security, would benefit from an assessment or advice from the Outreach team. Opportunities for training, supervision and support will be provided to consolidate clinical skills and develop professional practice.

Creative Support is one of the largest, national not-for-profit providers of care and support services.

We are looking for a dynamic and highly motivated Registered Supported Living Manager to oversee our supported living services in North East Lincolnshire. This service supports individuals who have learning disabilities, autism and/or behaviours that challenge and complex care. You will ensure the service users lead fulfilling and meaningful lives within a high quality community-based, active environment.

You will be responsible for the overall management of 7 services, which includes outreach community setting. You must be highly organised, proactive, and resourceful. You will possess good IT skills to complete daily administrative and management tasks as well as responding to emails. Your role will include:

• Maintaining an overview of all services
• Leading a highly motivated management and staff team and contributing to the further development of services within the region
• Recruitment and selection of staff matched to needs of service users
• proactive, resourceful and possess an analytical approach to problem solving
• Demonstrate a person-centred approach with a warm, confident and professional manner.
• Deliver excellent outcomes for customers and to implement initiatives which connect service users to their local community and promote our reputation.
• Requirement of this role is that you will be the Registered Manager with CQC.
• Understanding of CQC regulatory activity.
• Ability to demonstrate positive communication skills
• Engagement with service users, professionals and stakeholders.
• You must be able to lead a team with confidence and provide clear guidance, supervision and support to your team members.

You will be expected to have regular direct contact with service users and attend reviews and meetings. You will be required to oversee staff deployment and rotas and to work in a flexible manner yourself, including working evenings and weekends. You will develop a clear understanding of the commissioned hours for the services and completion of invoicing.

This role offers unique and challenging opportunities, bringing great job satisfaction and career development opportunities. We provide accredited management training and health and social care diplomas through our own training academy, as well as local coaching and mentoring by experienced qualified social care practitioners. We may support you with advanced practitioner training opportunities in relevant areas. In addition to opportunities for personal and career development, we offer good conditions of service and a supportive, hands-on management culture.

Creative Support is a passionate, inclusive, and anti-racist organisation. We are a Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Silver award. We actively encourage applications from candidates from all backgrounds and cultures.
We can only accept applications from candidates who are located in and eligible to work within the UK. Applicants seeking sponsorship – We can only accept candidates whose Visa is valid beyond three months of the listed closing date as we cannot guarantee The Right of Work.

We would encourage candidates to apply to this post as soon as possible. If we receive a large number of applications we may process these prior to the deadline.
If you wish to know more about the post, please contact Senior Area Manager, Amy Holmes on 07580308927 or via email at amy.holmes@creativesupport.co.uk or contact Senior Operations Manager, Leanne Paterson on 07773974076 or via email at Leanne.paterson@creativesupport.co.uk and they will be happy to discuss the role and responsibilities with you.

Proud member of the Disability Confident employer scheme

Job Description

Join our community

We are currently recruiting Customer Service colleagues with a starting package of £23,184, this is made up of a base salary of £21,200 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.

For our customers, you'll be more than just the friendly face and voice of Santander. You'll be a listener and problem solver. Whether you're helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting with them over the phone or protecting your customers against fraud and scams, you'll never know what the next challenge will be. What's not in doubt is that you'll have plenty of support. Life in a branch can be busy, varied and challenging, so we're a close-knit team.

You'll be totally flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one particular element of your role. You'll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. You're the eyes and ears of our business after all.

The difference you'll make.

• Acting as the first point of contact for customers in branch or over the phone

• Assisting with day-to-day transactions, queries and servicing

• Answering customer calls into our contact centre

• Building relationships and finding solutions

• Developing your knowledge of services and products to help our customers

• Identifying new ways to improve the customer experience

What you'll bring.

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background

• The ability to communicate effectively with customers to truly understand their needs

• You will require the right to work in the UK (please see details below)

It would also be nice for you to have.

• A real desire to go above-and-beyond for customers

• Effective team working skills with a flexible, can-do approach to work

• Openness to a broad range of activities even if outside of standard expectations

• Ability to grow, adapt and change accommodating business needs and priorities

What else you need to know.

• In a full-time Branch based role, you'll be working 35 hours across Monday to Saturday across the hours of 8:00am - 6:00pm.

• The role is based in Retford branch

• If you are successful in reaching interview stage, your interview will be conducted remotely via MS Teams.

Everyday Inclusion.
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

How we'll reward you.
In addition to your salary, we offer a wide range of benefits that you can choose from and tailor to your needs.

• Starting salary of £21,200 plus a £500 annual cash allowance to spend on our great range of benefits.

• 25 days' holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year

• Eligible for a discretionary performance-related annual bonus.

• Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments

• Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass.

• Pension with generous contributions of up to 12.5% from Santander, depending on your own contribution and length of employment with us

• Support your favourite causes through charitable giving and our community partnerships

• Share in Santander's success by investing in our share plans

• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more

Right to work in the UK.

Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to do next.
If this sounds like a role you're interested in, then please apply.

If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.