Total 4 customer service job vacancies in lakeside clinic

We are seeking an experienced Client Service Representative (CSR) to join our overnight team at VCA Loomis Basin Veterinary Clinic. Compensation is dependent upon experience.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

As the face of VCA, the CSR sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering phones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments

During our overnight shifts, clients are often feeling a mix of fear, sorrow, and stress. Qualified candidates will be empathetic and able to walk through these difficult times with our clients to help their pet get the best care they can. Candidates are expected to have strong customer service skills to handle emotionally-charged situations with compassion and understanding. Our overnight team is an extremely compassionate group of individuals who all help one another tend to our patients. The CSR will be an addition to this team to continue that work upon check-in and check-out and will often be a support for our clients.

About Our Hospital

Here at VCA Loomis Basin we are proud of our strong reputation in our community, offering clients a spectrum of services from general practice, 24-hour ER services to specialty services. We have a supportive and fun team of board-certified specialists in internal medicine, surgery, critical care, oncology, cardiology and radiology; as well as a large team of rockstar ER clinicians and general practice veterinarians.

Our hospital campus is on nine beautiful acres in the foothills of the Sierra Mountains, set amongst oak trees, a creek and pond shared with wildlife.  Outstanding hiking, biking, kayaking opportunities surround us.  We are within two hours of San Francisco, Tahoe, and Reno and all points in between. 

Full-Time Benefits Include:

• Paid Time Off
• Sick days
• 401(k)
• Medical, dental, and vision insurance
• Pet Care Discounts
• Lyra Behavioral Health Sessions
• Free Headspace Subscription
• and more

VCA Animal Hospital offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance. 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, and health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18.00 to $24.00 per hour. Apply today!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

We are seeking an experienced Client Service Representative to join our team at VCA Loomis Basin Veterinary Clinic.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You!

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.

About Our Hospital

Here at VCA Loomis Basin we are proud of our strong reputation in our community, offering clients a spectrum of services from general practice, 24-hour ER services to specialty services. We have a supportive and fun team of team board-certified specialists in internal medicine, surgery, critical care, oncol, cardiology and radiology; as well as a large team of rockstar ER clinicians and general practice veterinarians.

Our hospital campus is on nine beautiful acres in the foothills of the Sierra Mountains, set amongst oak trees, a creek and pond and shared with wildlife.  Outstanding hiking, biking, kayaking opportunities surround us.  We are within two hours of San Francisco, Tahoe, and Reno and all points in between. 

Why Join Our Team

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

VCA Animal Hospital offers a competitive compensation and benefits package, including Medical/Dental/Vision insurance. 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, and health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $18.00 to $24.00 per hour. Apply today!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

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Banner Health believes leadership matters, and we look for people who share our vision making health care easier, so life can be better. Our leaders are at the front of the health care transformation, planning the future of Banner Health.

Banner Health Clinics provide comprehensive care for our patients. Under the care of our physicians and experienced support team, each patient can build a long-term relationship and treatment based on their individual needs.

As a Customer Experience Rep you will be responsible for checking in and out patients, scheduling patients. Collecting monies owed, running eligibility and benefits to determine amounts due. Soft Skills: Characteristics sought based on team culture or work environment expectations. Communication, Teamwork, Problem solving, work ethic, attention to detail, adaptability, interpersonal skills

Clinic Hours : Mon-Thur 8:30am -5:00pm and Fri 8:00am - 4:30pm

Locations: 1520 S Dobson Rd, Ste 206, Mesa AZ

POSITION SUMMARY
This position is located in a medical clinic or physician’s practice and coordinates a smooth patient flow process by answering phones, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position conducts registration and obtains financial reimbursement for all patients accessing service at clinics and physician practices. Reviews all account information to optimize collection efforts and system recording events to expedite reimbursement and compliance. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines. And resolving issues as they arise to promote point of service decisions.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary. Assists front office in answering phones, taking messages, prescription refills, locating information and other related duties when necessary. Documents correspondence in the patient’s medical record. Updates demographic and insurance information in the practice management system.

2. Receives physician’s orders and completes patient registration. Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations.

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits. Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

6. Provides information and customer service to patients and patient families. Provides information and instructions to patients regarding clinic procedures and services.

7. Performs general office duties such as distributing mail and fax information, ordering supplies, etc.

8. Works under direct supervision and follows structured work routines. Works in a fast paced, multi task environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient’s care. This position requires the ability to retain large amounts of changing payor information/knowledge crucial to attaining reimbursement for the services provided. Primary external customers include patients and their families, physician office staff and third party payors.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience and customer service skills as normally acquired over one or more years of related work experience. Requires the ability to build familiarity with medical terminology and an understanding of all common insurance and payor types. Accurate and efficient keyboarding skills, and the ability to work effectively with common office software are required. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation to effectively interact with a wide range of audiences. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills.

PREFERRED QUALIFICATIONS

Previous medical, financial services and/or customer service work experience preferred.

Additional related education and/or experience preferred.

EOE/Female/Minority/Disability/Veterans

Our organization supports a drug-free work environment.

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We are seeking an experienced Client Service Representative, preferably someone who has worked in a veterinary hospital setting before, to join our team.
At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

We are also conveniently located across from George Mason University.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits
We offer competitive compensation and great benefits, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.