Total 61 customer service job vacancies in macduff ab44 1ab

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your mission will be to tackle customer inquiries with precision, provide in-depth product information, assist with troubleshooting, and deliver exceptional support. Your enthusiasm for cars and background in customer service will be your greatest assets.

What You'll Be Doing
Leveraging your automotive industry experience or knowledge.
Communicating clearly and professionally in writing and over the phone.
Drawing on your previous customer service experience.
Applying logical thinking to troubleshoot issues effectively.
Bringing a positive, team-oriented attitude.
Holding a valid, clean UK driving license.

Key skills
Proven customer support experience, especially in tech or automotive fields.
Insight into vehicle data acquisition techniques.
Experience with product testing methodologies and tools.
Basic understanding of electronics.
French language proficiency is essential.

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service. Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

NLC5 (£24,628 - £26,082) (Pro Rata)

North Lanarkshire Council, as one of Scotland’s largest local authorities, is committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Our first point of contact for many of our customer is the Customer Service Hub in which we have a vacancy for a Customer Service Representative.

The role involves responding to a wide range of enquires in relation to council services so knowledge of council services is desirable but not essential as full training will be given. Enquiries are mainly received by telephone but will include email and social media enquiries. Our customers are being supported to move towards digital communication channels, so this is an exciting time to join our team and shape our customer experience.

To provide the highest level of customer service, you should have experience of working in a busy, customer focused or contact centre environment. You should have excellent verbal and written communication and IT skills. You will have excellent customer care and call handling skills, with the ability to take ownership for the decisions you make and work effectively as part of a team. You should demonstrate a flexible approach to work, an ability to prioritise tasks and a willingness to learn and evolve with the service as it develops.

An SVQ2/Higher/National 5 or equivalent level qualification is essential. A customer care qualification is desirable.

Working Pattern:

Alternate Sat & Sun 8am - 4pm/ Sat & Sun - 4pm - midnight (14hrs per week)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

A rapidly growing and fast-paced distribution business based in Wednesbury. You'll be joining an expanding Customer Service and Sales team on a full-time, permanent basis.

Your new role

The main purpose of this role will be to deliver exceptional levels of customer service.

Key duties include:

• Process orders, returns and ticket queries
• Ensuring customer queries are responded to as quickly as possible, preferably same day
• Encourage customers to use the online customer portal to grow website usage
• Deliver on all customer expectations
• Develop customer relationships to support customer retention
• Work collaboratively with the sales team
• Update all customer details on an internal CRM system

What you'll need to succeed

• 3+ years experience working in a Customer Service Advisor position
• Excellent customer service, rapport building, and administration experience
• Self-starter and a positive working attitude

What you'll get in return

• An excellent, competitive salary
• Hybrid working options
• Staff discount
• Free onsite parking

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Manpower UK Print & Packaging Division are excited to bring an opportunity to market on behalf of one of our prestigious partners. Our client is a market leading print company, and they are seeking a dedicated and experienced Internal Sales Coordinator to join their operation in Sunderland. The role would suit somebody who can work in a dynamic, fast-paced environment who has exceptional customer service skills and account management experience.

**Hybrid working an option after training period.

Responsibilities will include:
Customer Order Management

• Pro-actively manage customer orders, from receipt to completion.
• Manage customer stocks through effective knowledge of internal systems, order patterns and sales forecasts, whilst ensuring on-going customer communication.
• Managing delivery schedules and taking ownership for transportation costs on allocated accounts
• Preparing stock, production, and demand forecasts on a regular basis.

Service Level/Managing Expectations

• Responding in a timely and accurate manner to customer requests, queries, and general communication; actioning customer orders in a timely manner.
• Negotiating order lead times with customers.
• Liaising and communicating with the internal functions and stakeholders to ensure agreed customer targets are met.
• Attend customer review meetings as and when required.

Business Support

• Active participation in Team Meetings and Continuous Improvement Projects.
• Assisting other departments where appropriate and when requested.
• Answering main switchboard calls.

Customer Service

• Working closely with the UK Customer Services Manager to ensure individual and team targets are met.
• To review and understand current CSC processes and drive automated/system improvements.
• Providing cover and back-up to customer accounts during holiday periods.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

Customer Services Officer needed in Nottingham, Beeston, £11.44ph PAYE - Reference: RQ1383215

The main duties include operating the Council switchboard. This is a busy section, handling up to 1000 telephone calls each week.

This is a Full- time post which is offered on the following hours:

Monday 08:30 to 17:00

Tuesday 08:30 to 17:00

Wednesday 08:30 to 17:00

Thursday 08:30 to 17:00

Friday 08:30 to 16:30

As a Customer Services Assistant you’ll be talking to lots of different people who call up. Sorting out any questions they have and transferring to the correct department they wish to access.

This is a full time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to katie@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

You can also follow us at Twitter/Facebook/LinkedIn or via our website www.essentialemploy.co.uk.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC10 - £38,445 - £44,108

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

Based within Housing Property Services in the Civic Centre, Motherwell, you will be operationally responsible for assisting the Service Delivery Manager in the delivery of service areas including construction programmes of major refurbishment, new build programmes and a repairs and maintenance service, contract support and administration to support all the activities involved in the delivery of the works’ programmes.

Working with partnering contractors to coordinate and support the needs of over 37,000 properties, you will lead on a range of construction and or administration functions which will include the coordination of major refurbishment, new build, planned maintenance and repairs programmes, improvement works, support of capital programme delivery, cyclical asset surveys and the coordination of associated works, void repairs, adaptations, legislative works coordination, including asbestos, energy and heating maintenance. We also provide a full advice service to our client group including tenants and homeowners.

Other areas will include the monitoring of partnering of contractor performance and related outcomes, managing and reporting on complex service enquiries and complaints and supporting a range of wider business improvement initiatives including the deployment of mobile technologies across operations.

You will also be operationally responsible for a range of regulated and legislative services and have responsibility for the day to day management of a range of staff and administrative resources.

You should have an SVQ3/HNC in a relevant discipline or equivalent trade/ apprenticeship qualification and extended relevant experience, preferably in a housing maintenance and or a construction environment, including financial and personnel resource management.

Experience of managing contractors and performance to achieve agreed objectives is also essential, as is experience of service development and experience of staff supervision.

A formal trade or technical background with appropriate qualifications/accreditations and experience of health and safety management and CDM are desirable.

As a Service Delivery Co-ordinator, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

The successful candidate will be required to obtain a criminal conviction check through Disclosure Scotland.

You must hold a current UK driving licence to apply for this role.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55-minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50-minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC12 - £45,243 - £49,765

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

We are looking for a Service Delivery Manager to join our team based within Civic Centre, Motherwell to manage the effective delivery of housing investment and repair works, energy efficiency works (grant bids and operational programme delivery) and related projects across North Lanarkshire Council.

This will involve the management of a diverse improvement, repairs and property portfolio in a demanding customer led environment. Your role will include working with a wide client group of internal and external stakeholders, including tenants, Registered Social Landlords and home owners.

In this key role you will be responsible for managing internal budgets and external Scottish Government funding and be responsible for the supervision and performance of a range of technical and administrative staff across related disciplines, playing a lead role in business transformation and ensuring the service meets the council’s priority outcomes.

You should be educated to SVQ4/HND/Degree level or equivalent in a relevant discipline and have considerable relevant experience which should include development of housing initiatives, policies and procedures, preparation and management of budgets, experience of managing and reviewing performance to achieve agreed objectives, experience of managing employees and processes within a multi-disciplined setting and the ability to manage change.

Experience of project managing programmes of work and working with other services, agencies and partners is desirable.

As a Service Delivery Manager, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

The successful candidate will be required to obtain a criminal conviction check through Disclosure Scotland.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55 minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Service Care Solutions are supporting a reputable non-profit provider in the Derbyshire and they are currently recruiting for a Recovery Connector. As a Recovery Connector you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positively within a service user and have the ability to develop potential within.

Duties of a Recovery Connector

In this Recovery Connector role you will:
- Deliver interventions we've trained you to deliver.
- Connect clients in treatment with their local community recovery support services.
- This role will involve helping to deliver some small recovery group work sessions to clients, both in person and online.
- This role will involve advocating for clients, travelling with them to appointments and meetings to help build their confidence and overcome barriers to accessing aftercare and recovery support.

The ideal Candidate Will put the client at the centre of your work, helping them to achieve their personal recovery goals. Building good working relationships with other services and projects will be vital to this role.

Candidates should have expedience with Link work or Substance Misuse Recovery Work.

If you are interested in this role then please applying via the link or send your CV to me at Paul.Rimmer@servicecare.org.uk

£250 Referral Bonus also on offer for candidates who are successfully placed following referral and who meet the appropriate criteria.

Field Service Engineer

Covering Scotland and Northern Ireland

£40K (OTE £55K to £60K)

Permanent

My client has been operating for more than 60 years and has been one of the leading manufacturers of packaging machines. They have over 80 sites in more than 160 countries worldwide.

They are now on the lookout for an experience Multiskilled Field Service Engineer to join their team and work across Scotland and Northern Ireland.

Key Responsibilities – Field Service Engineer

• To carry out scheduled maintenance in line with the agreed customer service contract.
• To develop existing service contracts to increase revenue/spares stock/OEE/consumables.
• To prepare reports of work undertaken for use within the company or for the customer.
• To advise on and promote aftersales products offered by the service department.
• To act in an advisory capacity with regard to customers spare parts holdings requirements.
• To maintain and develop customer relationships.
• To carry out any special tasks as reasonably requested by the Field Service Manager.

Qualifications & Experience – Field Service Engineer

• Hold a relevant engineering qualification
• Experience in carrying out both mechanical and electrical maintenance (electrically bias)
• Food background or similar
• Hold a full UK driving licence

On Offer – Field Service Engineer

• £40K basic salary (OTE £55K - £60K)
• Monday to Friday – occasional working away and weekends
• Any overtime Monday – Friday is paid at 1.5x basic rate
• Company pays annual bonus of circa 8% basic salary
• BUPA Private health cover paid for employees and children
• Double matched pension of up to 16% employer contribution (If you pay in 8%, they will pay in 16%, making total contribution 24%)
• Vehicle provided – German hybrid estate or commercial vehicle, fuel card provided as well.
• 25 days annual leave + bank holidays

For more information on this role, please contact Harry Waller on 01453 829778 or send a copy of your CV to harry.waller@omegaresource.co.uk

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk

Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

Your new role

Customer/Sales Account Manager
Permanent and Full-time
£26,000 - £30,000 per annum
Hybrid working
Wednesbury based

Key duties:

• Generating new business
• Proactive retention of the customer base
• Identify opportunities for new business
• Cross-selling and up-selling products
• Maintaining market knowledge
• Liaise with other departments
• General customer service

What you'll need to succeed

• Experience working in a sales environment
• Confident, approachable telephone manner
• Exceptional written and verbal communication skills
• Ability to analyse and work with sales data
• Experience using a CRM or salesforce

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer-Centric | People Orientated | Passionate | Driven | Accountable | Accessible | Innovative | Process-Driven | Best Practice | Operational Excellence | Collaborative Leadership | Lead By Example | Subject Matter Expert

Are these words descriptive of you or do they resonate with you?

If so, please CONTINUE…….
Manpower Print & Packaging have been retained by one of our prestigious partners, a well-known group and historical brand within their industry, with a first-class product and robust customer base and supply chain, as they look to engage a Group Customer Service Manager (Best Practices & OpEx) due to `both strategic investment and growth within the group, but equally their desire to continuously IMPROVE & GROW and raise their own internal standards, but raise that of the industries for their customers. This will be a key role within the group reporting directly to the Group Managing Director, forming strong relationships with other key senior stakeholders across the group (3 sites), but equally to lead and motivate a medium sized team across multiple sites (although this is singular site based and therefore will require a blend of both remote and in-person team leadership), ensuring a consistent, harmonious, 'one team' group approach to customer satisfaction.

With an open-minded and unblinkered approach, our partner are also keen to hear from candidates outside of print & packaging, in FMCG, Supply Chain, Engineering & Logistics.

We will leave you with this, if you are looking for a challenge and not your typical 'Group Customer Services Operations Manager role, but for an opportunity with the scope to express your individual creative/leadership style, to set up and steer best practices, ensuring operational excellence (be seen as their subject matter expert) an to come in to an already proven and established team with the scope to shape and grow this existing group function with the drive and appetite to not only embark on this journey with them, but to leading and steer the ship as it takes sail. They are equally keen to share that for the right individual, this position could progress into a strategic directorship role within group, so those who are eager to take that next natural step, this could be the one for you.

We would LOVE, for you to apply/share your intrigue/ interest, as we'd welcome the opportunity to add a little more meat to the bones and share the full scope of this opportunity in it's entirety with you, with interview dates already set up and a robust process in place we can equally offer you an informed progressive process should you wish to proceed!

Full Benefits & Package Expectations to be discussed upon individual application and will be based on experience + Group Management Incentives (Bonus etc.)