Total 27 customer service job vacancies in nw3 2du

Please see the attached Job Description and Person Specification for more information on the role requirements and duties.

Please ensure that your application demonstrates how you meet the responsibilities of the job description, person specification and Trust values.

1. CLINICAL RESPONSIBILITIES 1.1 Always maintain professional behaviour and promote a positive image of Royal Free London NHS Foundation Trust at all times, in line with World Class Care values 1.2 Practice as an expert, autonomous practitioner. Independently assess patients by using advanced clinical assessment skills and clinical judgement to take a detailed history, physically assess, make required differential diagnosis, order tests or investigations (including IRMER) required to confirm diagnosis, evaluate and review treatment plan 1.3 Triage refferrals within local protocols to ensure timely clinical review to increase patient access to specialist advice and treatment 1.4 Undertake independent and supplementary prescribing in accordance with the trust policies and within the scope of practice agreed by clinical lead, divisional director for nursing and clinical director for the division 1.5 Ensure effective communication is maintained both written and verbally, regarding patients, through close liaison with professional colleagues, both in primary and secondary care, and to develop working relationships with consultants, general practitioners and other support services 1.6 Act as a clinical resource in primary and secondary care on managing patients with Rheumatology care needs 1.7 Act as a first point of contact for patients/allied health care professionals seeking specialist advice via the clinical advice line and service email 1.8 Regulary review practice and explore new opportunities for developing and delivering excellence in specialist Rheumatology nursing 1.7 Ensure that all requirements for continuing professional development are met and to keep abreast of new advances in the field of rheumatology as appropriate; to attend seminars, unit meetings, and conferences as required by the department 1.9 Ensure infection control policies and procedures are followed at all times by self and all members of the team 2. RESPONSIBILITY FOR PATIENTS 2.1 Maintains a consistent, visible presence in clinical areas of responsibility, ensuring accessibility for patients, family, carers and staff 2.2 Review, develop and audit pathways across inpatient and outpatient settings to maximise patient satisfaction and outcomes. 2.3 Ensure that patients receive timely and appropriate information to facilitate informed choices of treatment options, promotoing a culture of shared decision making 2.4 Provide a high quality clinical advice line service to patients, carers and allied health care professionals and regulary audit service effectiveness 2.5 Lead on communications between patients, family/carers and healthcare professionals and to provide relevant support, information, education and counselling as required and within an advocacy role 2.6 Colaborate effectively with relevant teams involved in a patients care 2.7 Maintain accurate record keeping and documentation, in line with Trust & NMC guidelines 2.8 Ensure that any patient complaints are dealt with promptly, sensitively and by following trust procedures and policies 2.9 Regulary obtain patient feedback and work collaboratively with patient and carer groups 3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT 3.1 Work closely with clinical teams to conceptualise, design and develop new patient pathways whilst ensuring continuity of care and that improving the patient experience is a driving force for change 3.2 Adopt an innovative approach to incorporate new/emerging themes within Rheumatology 3.3 Actively participate in relevant clinical and managerial groups across the Trust and nationally relvent groups 3.4 Alongside clinical lead and the mutlidisciplanry team; plan for future service devleopments and buisness plans to support service development strategy 3.5 Participate and present at local, national and international conferences on Rheumatology specialist care to raise the profile of the team speciality 3.6 Promote Rheumatology speciality within the Trust 3.7 Promote best practice within the team through role modelling and encouraging reflective practice 3.8 Lead in the education, training and development of Rheumatology care at all levels 4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES 4.1 Collaborate with pharmancy and clinical team to ensure appropriate funding approvals in place regarding high cost/biological drugs 4.2 Actively manage resources including staffing, material and financial (budgetary). This will also include regular review of skill mix and use of temporary staff 4.3 Support the divisional team in the development and implementation of the annual cost improvement programme in accordance with the trust targets and timetable 4.4 Alongside clinical lead and divisional leadership develop business plans to support service development 5. RESPONSIBILITY FOR LEADING AND MANAGING 5.1 Ensures all staff have access to, and act within, trust /departmental policies and procedures 5.2 Directly line manage the CNS team using trusts HR policies and procedures. Agree/undertake annual objectives, performance appraisals, manage clinical performance and sickness absence 5.3 Lead in the future planning of the strategic development of the rheumatology nursing service 5.4 Lead in the development of advanced skills and competencies for nurses in specialist practice 5.5 Represent the CNSs nursing perspective at appropriate groups/committees both internally and externally. 5.6 Resolve complaints as they arise through communication as necessary, and when appropriate, investigate complaints relevant to remit and write responses. Liaises with the senior Matron/Head of Nursing to bring to their attention any problems identified 5.7 Lead the CNS team in the development and dissemination of pertinent written patient information within the rheumatology speciality, working in collaboration with the MDT team and wider national networks 5.8 Work closely alongside other lead nurses in specialist practice within the trust to support those in advanced nursing roles within the division and trust 5.9 Continually assess and monitor risk in own and others practice and challenge poor practice 5.10 Exercise leadership and inspire colleagues, to improve standards and quality and develop professional practice 5.11 Demonstrate the ability to manage stressful and conflicting situations professionally, as they arise 6. RESPONSIBILITY FOR INFORMATION RESOURCES 6.1 Ensures all information is stored and used in accordance with the Data Protection Act and Caldecott principles 6.2 Identifies education and training requirements on Information Governance for all relevant staff 6.3 Oversees high standards of record keeping within areas of responsibility 6.4 Processes information electronically and manually 6.5 Ensures information is communicated through the appropriate Trust channels as required 6.6 Work with IT and patient systems colleagues to set up and troubleshoot processes within the Electronic Patient Record that will support the smooth functioning of the service 6.7 Manage and assess a complex range of data, making informed recommendations which are focussed on outcomes that meet external and internal stakeholders and patient needs 7 RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT 7.1 Lead audit of nursing work undertaken and to participate in the MDT clinical audit cycle 7.2 Initiate, promote and/or participate in appropriate nursing research 7.3 Support relevant research being undertaken by members of the MDT, in conjunction with the academic departments and research nursing teams 7.4 Ensure the findings of research are embedded into practice and align with the needs of the service 7.5 Be responsible for overseeing and ensuring the development of all clinical nurse specialists within the team, by formulating and implementing teaching and learning strategies 7.6 Pursue a programme of continuous education to achieve and maintain advanced clinical knowledge and skills necessary to provide clinically effective, evidenced based care 7.7 Raise awareness internally and externally regarding issues of diagnosis and treatment of Rheumatology and Connective Tissue diseases through liaison with interested groups 7.8 Act as a resource for other professionals, ensure that ongoing personal development and appropriate education takes place in order to underpin specialist advice and promote best practice 7.9 Participate in the supervision/training of developmental specialist staff and other junior staff, as appropriate

Please ensure that your application demonstrates how you meet the responsibilities of the job description, person specification and Trust values.

Service Advisor
Finchley
Monday - Friday, 8 am - 6 pm, Saturdays on a rota 1 in 3 0830-1600
Up to £32,000 + Bonus OTE £40,000 + uncapped
Ref: OC18891

We have a new vacancy for a Service Advisor for my client's main dealership in Finchley. Excellent opportunity for a Service Advisor to join a high-performing team. This role suits a Service Advisor looking for a long-term role.

Company benefits:
Company Pension
Performance Bonus
Company Benefits Scheme
Long Service Holiday Reward
Enhanced Maternity Policy
Share Save Options
Your Birthday Off

Service Advisor Responsibilities:
* Ensure the highest levels of customer service and satisfaction
* Ensure all customer enquiries are answered promptly and professionally
* Provide advice and support to customers regarding their vehicle
* Ensure all paperwork is completed accurately and efficiently
* Liaise with the workshop to ensure customer requirements are met
* Maintain a high standard of housekeeping
* Ensure all company processes and procedures are adhered to

Service Advisor Skills:
* Excellent customer service skills
* Good communication and interpersonal skills
* Good administration skills
* Ability to work well under pressure
* Good time management
* Ability to use Microsoft Office Suite and other computer systems

Consultant - Yvonne Martin - Octane Recruitment
INDAS
Service advisor

Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers
Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.

Head of Service, British Forces Social Work Service, Cyprus (BFSWS)

Salary: £48,000 plus on-call payments

Specific Hours: 37.5 hours per week

Contract: Full time, permanent

Location: British Forces Cyprus (BFC)

Base Location: Episkopi, Cyprus

Reporting to: Head of Service, British Forces Social Work Service, Cyprus (BFSWS)

Benefits: 24 Days Annual Leave plus Bank Holidays as normally observed in Cyprus, Life Insurance x 2, Employee Discount Scheme, potential to earn up to an extra £2150 through out of hours payments as part of an out of hours duty manager rota.

About Us:

Polaris Children's Services is part of the Polaris Community of companies and delivers statutory and non-statutory social care services in the UK and to military communities overseas.

Since 2014 we have provided Social Work services to the Ministry of Defence in Germany, and in November 2019 expanded our overseas work with the British military, associated civilian personnel, and their families across Europe, Canada, Kenya, Belize, the United States of America and Saudi Arabia.

From 1st July 2020 we expanded our services further to include The South Atlantic Islands.

On 1st April 2021 included Singapore, British Indian Ocean Territories (BIOT) and Gibraltar.

From 1st May 2022 the service expanded to include Brunei and Nepal.

On 1st July 2022 we further expanded our services to include Cyprus.

While all services are under the management of Polaris Children's Services we are proud to have developed our own BFSWS brand with specific identities for each community of military social work service. As such we have a new opportunity in the Polaris Children Services, British Forces Social Work team in Cyprus for a Head of Service to join our team.

Responsibilities

• The Head of Service will work in accordance with the vision, aims and objectives of the BFSWS, Service Charter, Strategic and Service Delivery Plans, the Local Safeguarding Board Child Protection Procedures, the principles of the Children Act and requirements around services for adults at risk
• To provide an effective, high quality social work service that is fully compliant with UK statutory standards, regulations, the Armed Forces Act 1991 and accompanying regulations.
• To provide overall leadership and management to the British Forces Social Work Service in Cyprus. This includes overall management of staff, service provision at strategic level, and being the lead contact for partner agencies and Command Personnel within British Forces Cyprus (BFC).
• To operate in line with the Professional capabilities framework at strategic level.
• To lead, develop and deliver a range of integrated services under the current contract which meet the needs of service personnel, children, young people and their families as well as for any civilians and their families supporting British Forces Cyprus who fall under the chain of command responsibility.
• To ensure that the work of the team complies with statutory duties and KPI requirements.
• To review contract compliance, and report non-compliance to the key stakeholders. Assess and reduce risk in relation to contract compliance.
• To ensure consistent service standards of delivery against the agreed activity dataset and key performance indicators for the service.
• To identify and report to the appropriate authorities any gaps in service provision, unmet need, key themes and trends along with associated risks and how these will be mitigated.

Click 'Apply' for a full list of tasks and responsibilities.

Requirements

• Experience of working at a strategic level and an understanding of the military environment. Understanding of the structures and systems in place which provide the framework for undertaking all relevant duties as a Head of Service.
• Will require a Professional Social Work qualification (BA (Hons), DIP SW, CQSW, CSS) and must be registered with Social Work England or equivalent.
• To have successfully completed a Post Qualifying Award in Social Work
• Management qualification - desirable
• 5 years' post qualification experience within a social work management role
• Experience in a broad range of social work roles
• Computer literacy skills
• Experience of report writing to a high level
• A comprehensive working knowledge of relevant legislation and child /adult safeguarding procedures
• The willingness and ability to work flexibly, including travel across Cyprus and the UK. This may include some weekend and evening working.
• Full driving licence for manual cars
• Participate in the Out of Hours duty management rota - essential.
• The successful candidate if recruited from the UK will be supported to attain the legal right to reside and work in British Forces, Cyprus. Other benefits such as accommodation, education, health support and moving costs is negotiated and confirmed during 'on boarding' process.
• If recruited from within Cyprus it is expected you already have the right to residence (MEU1 or MEU3) and work permits are already in hand.

INDCOMHP

SERVICE ADVISOR
Basic Salary - £25,000 - £29,000
OTE - £35,000
Location - Hampstead

Vacancy to be filled by an experienced Service Advisor with a flexible and can-do attitude who is always committed to offering quality customer service.

Responsibilities of a Service Advisor
·Take Service Department bookings.
·Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards.
·Meeting and greeting service customers and identifying their service requirements
·Updating customers with technical issues
·Dealing with complaints
·Seize opportunities for up selling products

Skills and Qualifications of a Service Advisor
·Must have previous experience as a Service Advisor
·Kerridge / 1 link / Pinnacle systems knowledge or similar DMS System
·Must be money motivated with confidence in up selling
·Must be fully customer focused, presentable and professionally dressed
·Ability to thrive within a busy service department
·Full clean UK Driving Licence

Please contact Kelsey White @ Auto Skills and quote job number: 41454

Head of Service, British Forces Social Work Service, Cyprus (BFSWS)

Salary: £48,000 plus on-call payments

Specific Hours: 37.5 hours per week

Contract: Full time, permanent

Location: British Forces Cyprus (BFC)

Base Location: Episkopi, Cyprus

Reporting to: Head of Service, British Forces Social Work Service, Cyprus (BFSWS)

Benefits: 24 Days Annual Leave plus Bank Holidays as normally observed in Cyprus, Life Insurance x 2, Employee Discount Scheme, potential to earn up to an extra £2150 through out of hours payments as part of an out of hours duty manager rota.

About Us:

Polaris Children's Services is part of the Polaris Community of companies and delivers statutory and non-statutory social care services in the UK and to military communities overseas.

Since 2014 we have provided Social Work services to the Ministry of Defence in Germany, and in November 2019 expanded our overseas work with the British military, associated civilian personnel, and their families across Europe, Canada, Kenya, Belize, the United States of America and Saudi Arabia.

From 1st July 2020 we expanded our services further to include The South Atlantic Islands.

On 1st April 2021 included Singapore, British Indian Ocean Territories (BIOT) and Gibraltar.

From 1st May 2022 the service expanded to include Brunei and Nepal.

On 1st July 2022 we further expanded our services to include Cyprus.

While all services are under the management of Polaris Children's Services we are proud to have developed our own BFSWS brand with specific identities for each community of military social work service. As such we have a new opportunity in the Polaris Children Services, British Forces Social Work team in Cyprus for a Head of Service to join our team.

Responsibilities

• The Head of Service will work in accordance with the vision, aims and objectives of the BFSWS, Service Charter, Strategic and Service Delivery Plans, the Local Safeguarding Board Child Protection Procedures, the principles of the Children Act and requirements around services for adults at risk
• To provide an effective, high quality social work service that is fully compliant with UK statutory standards, regulations, the Armed Forces Act 1991 and accompanying regulations.
• To provide overall leadership and management to the British Forces Social Work Service in Cyprus. This includes overall management of staff, service provision at strategic level, and being the lead contact for partner agencies and Command Personnel within British Forces Cyprus (BFC).
• To operate in line with the Professional capabilities framework at strategic level.
• To lead, develop and deliver a range of integrated services under the current contract which meet the needs of service personnel, children, young people and their families as well as for any civilians and their families supporting British Forces Cyprus who fall under the chain of command responsibility.
• To ensure that the work of the team complies with statutory duties and KPI requirements.
• To review contract compliance, and report non-compliance to the key stakeholders. Assess and reduce risk in relation to contract compliance.
• To ensure consistent service standards of delivery against the agreed activity dataset and key performance indicators for the service.
• To identify and report to the appropriate authorities any gaps in service provision, unmet need, key themes and trends along with associated risks and how these will be mitigated.

Click 'Apply' for a full list of tasks and responsibilities.

Requirements

• Experience of working at a strategic level and an understanding of the military environment. Understanding of the structures and systems in place which provide the framework for undertaking all relevant duties as a Head of Service.
• Will require a Professional Social Work qualification (BA (Hons), DIP SW, CQSW, CSS) and must be registered with Social Work England or equivalent.
• To have successfully completed a Post Qualifying Award in Social Work
• Management qualification - desirable
• 5 years' post qualification experience within a social work management role
• Experience in a broad range of social work roles
• Computer literacy skills
• Experience of report writing to a high level
• A comprehensive working knowledge of relevant legislation and child /adult safeguarding procedures
• The willingness and ability to work flexibly, including travel across Cyprus and the UK. This may include some weekend and evening working.
• Full driving licence for manual cars
• Participate in the Out of Hours duty management rota - essential.
• The successful candidate if recruited from the UK will be supported to attain the legal right to reside and work in British Forces, Cyprus. Other benefits such as accommodation, education, health support and moving costs is negotiated and confirmed during 'on boarding' process.
• If recruited from within Cyprus it is expected you already have the right to residence (MEU1 or MEU3) and work permits are already in hand.

INDCOMHP

Please see attached JD/PS We value all our staff, are concerned for their wellbeing, and seek to foster leadership, innovation and excellence in our workforce. We embrace diversity in our workforce and work to make our services and training as accessible as possible.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

We are looking for an individual to join the Urology Department to manage and maintain general urology diagnostic pathways.

The role of the Urology CAS / Pathway Navigator is to work as part of the Urology team here at the Royal Free London Sites to ensure that all administrative functions for patients from the time of GP referral to the time of discharge are coordinated in line with specific care pathway instructions to facilitate the smooth running of the patients’ journey.

The post holder will be required to lead on the Clinical Assessment Service (CAS) pathway for benign pathways. CAS allows an in depth triage of patients so that all diagnostics are requested prior to their first appointment. This allows decisions to be made at the patient’s first outpatient appointment, ultimately reducing their wait time to first treatment. Where a patient has multiple specialist needs, the Patient Pathway Navigator will assist the patient in coordinating their pathways to reduce multiple appointments across the Trust.

An opportunity has arisen for a full time Clinical Pathway Navigator to join the Urology department.

We are looking for a positive and motivated person with an eye for detail to join our team.

The successful candidate is required to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have:
• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interacting with staff at all levels
• Previous administrative and organisational experience
• Experience of managing and prioritising own workload and working to deadlines
• Experience of dealing with non-routine and complex problems

If you believe you meet the criteria of the person specification and would like to join our team at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free London NHS Foundation Trust please visit our website.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17 million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Monday 19 Aug 2024

Royal Free World Class Values Demonstrable ability to meet the Trust Values Education & Professional Qualifications Educated to degree level or equivalent experience Management Qualification Experience Significant demonstrable experience of working in the private healthcare sector or NHS in a middle management /supervisory/team leader position To demonstrate a significant level of management in a customer service environment Previous experience of line managing staff in a customer service/patient facing environment To demonstrate evidence of service improvement Skills and aptitudes Ability to manage performance/capability/ sickness High level of organisational skills and ability to manage allocation of workload across individuals Flexible / adaptable Computer literate and strong working knowledge and professional proficiency in the use of: Microsoft Office packages, EPR, CRIS, IRRIS, EDRM, Dictate IT and Luna. Focused on leading an empowered team Demonstrate the skills to continually improve the service Deal effectively with any service specific issues that arise Ability to deal with complaints in an appropriate manner To implement new ways of working and document standard operating procedures Ability to balance individual needs against service needs/delivery Ability to present information to an individual or group as appropriate Good understanding of wider NHS relationships between GPs and other referrers; consultants etc Understanding of the requirements regarding patient confidentiality Understanding of best practice in customer service environments Understanding of targets and initiatives relating to Respiratory Medicine Understanding of Trusts data quality requirements Target setting and performance monitoring Personal Qualities and Attributes Excellent communication skills, written and verbal. Attention to detail Well organised and practical with a logical, analytical approach to work Meticulous with excellent attention to detail Ability to work under pressure in a dynamic and changing environment Flexible Ability to work on own in pursuit of team objectives Positive and motivated

A Vacancy at Royal Free London NHS Foundation Trust.


Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.



This is a senior nurse position in the Intensive Eating Disorder team. It is a role that includes both working clinically alongside some management tasks.

You will help is leading a nursing team day to day, nurse a caseload of acutely unwell eating disorder patients. This includes shift leading, coordinating patient care and acting as supervisors/ line managers for junior staff.

It involves working in the nursing team offering supervision, support and guidance to junior staff members with their clinical caseload as well as holding your own caseload of patients.

It requires advocating for the nursing team and patients across the multi-disciplinary team, attending reviews

To be a clinical expert and have delegated responsibility for the delivery of high quality patient care demonstrating clinical leadership.

To facilitate the learning of student nurses on placement.

To contribute to the development of policies and evidence-based practice as appropriate.

To work closely with the Sister/Charge Nurse and other nursing and medical leads to ensure the smooth running of the Intensive Service.

To adhere to the Trust’s Safeguarding Children and Vulnerable Adults protection policies and act as a resource as required to other departments.

The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


This advert closes on Tuesday 13 Aug 2024

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.