Total 66 customer service job vacancies in peterborough pe1 1hj

Our client is seeking an experienced Generator Service Engineer to join them on a full time permanent basis working 8.00am - 4.30pm, Monday to Friday (overtime available and paid in addition). You must have indefinite leave to remain in the UK as sponsorship will not be considered.

You will be based around the Peterborough area and will be expected to travel to client sites across the UK. To be considered for this role you will have previous and recent generator service engineering experience.

As Generator Service Engineer, you will carry out diagnostics, servicing and repair in the workshop and on site with customers. You will build strong business relationships with your customer and will promote a professional company image at all times, meeting and exceeding customer expectation.

As well as generating servicing and repair, It is also essential that you have serviced & repaired other types of construction / plant machinery to be considered for this role. You will have proven relevant industry servicing experience. You will have a full driving licence as well as a forklift licence.

This position offers the chance to join a superb well respected organisation who offer on-going training and development, excellent benefits, company van and job satisfaction.

Send your CV along with details of salary expectations to be considered for the role of Generator Service Engineer. Salary competitive depending upon experience plus overtime and generous benefits.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

Are you an experienced Field Service Engineer seeking a new opportunity?

Our superb client is seeking an experienced Field Service Engineer to join them on a permanent basis to be based in Peterborough travelling to customer sites across the region working core hours of 8.00am - 4.30pm Monday to Friday. Any work conducted outside of these hours will be payable as overtime.

Responsibilities

To be considered for the role of Field Service Engineer, you will have:-

Previous and recent service engineering and maintenance experience working on construction machinery / plant machinery, HGV or agricultural machinery.
You will carry out plant machinery diagnostics
Servicing and repairing in a customer facing site visit based role.

Skills required

As Field Service Engineer, you will be:-

A strong ambassador for your employer
You will need to be experienced in hydraulic systems, axles, manual transmission and power shift, working on cam-bus electrical systems and working on relevant machinery as detailed.
Will build strong business relationships with your customer
Promoting a professional company image at all times
Meeting and exceeding customer expectations.
You will hold NVQ Level 2, 3 or an equivalent qualification and will have proven relevant plant industry servicing and maintenance experience within construction, HGV, agricultural machinery.
You will have a full UK driving licence.

Benefits

This position offers the chance to join a superb well respected organisation who offer further progression, training and development, excellent benefits and job satisfaction.
Basic salary is from £32,000 - £40,000 depending of level of experience and there is a chance to work additional hours where you will receive overtime pay, taking your salary to a generous OTE level, plus a tooling allowance. 22 days paid annual leave rising with length of service plus bank holiday, company pension, discounted products, employee perks and benefits, company uniform, career development and much, much more

Please apply with your CV and details of your salary expectations.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the About You Section of the document.

I have a post for an experienced Handyman / Property Maintenance Officer / Multi Trade to join our Repairs Team covering Peterborough.

Working with the day to day Repairs maintenance team, you will be working in properties in Ashford carrying out general repairs on properties. The service ideally is looking for someone that can also Paint and Decorate and complete Mould Washes.

The Job.

Day to Day you will carry out building repairs, maintenance Painting and Decorating and Mould Washing, a little bit of basic plumbing, carpentry, plastering and painting may also be required. General repairs fall around Joinery work - changing locks, fixing skirtings, Doors, Frames etc.

We are looking for people who can carry out works to a consistently high standard of quality and customer satisfaction and complete works 'Right First Time'.

Hours of work will be between the core hours of 8.00 am and 5.00 pm (Monday - Friday) - 40 hours per week - Company Van is issued during working hours

The pay range for the role is £22.49 per hour LTD company rate. The PAYE equivalent is £18.11 per hour, inclusive of holiday.

Requirements needed to apply.

A full driving licence required.

Experience in Domestic repairs and maintenance

NVQ or Time Served

Benefits

Weekly pay

Guaranteed hours.

Long term contract with prospects working well into the New Year.

If you are interested in applying for this role or if you would like information about any roles in your area please call John on 01772 208967 or email me at john.neary@servicecare.org.uk

Parts Advisor / Customer Service Advisor
Peterborough
Up to £30k
A rare opportunity has arisen for an experienced Parts Advisor to join a well-respected business based in Peterborough. This new addition to the team needs to have good all-round parts knowledge, ideally across multiple brands and be capable of working in a busy service-based environment.
This role is critical to the success and efficiency of the business, you will be supplying parts at speed to the relevant workshop technician whilst also ensure cost-effectiveness for the company.
Salary is dependent on experience, up to £30k is available to a genuine expert in their field.
Candidate Requirements:
* Automotive Parts Experience ideally from a car background but other sectors may be considered (HGV, plant etc.)
* Organised and driven by giving a great level of service to the workshop team.
* Ability to prioritise work in order of importance and urgency.
* Teamwork is critical as this is a very varied and busy role.
Working Pattern and Benefits
* Monday to Friday - 8am-5:30pm
* 30 Days Holiday - Including Bank Holidays
* Company Pension
* Training, growth and progression available for the right candidate.
Large long-established Company
Modern working environment #LI-PB1

Location: Remote

Target Salary: £36,050

Working Hours: 35 hours Monday to Friday, hours will be agreed on a weekly basis between 7am – 7pm.

The Engagement team delivers support to CITB registered employers to engage with CITB support and products and to train and upskills their workforce. This role is focussed on making proactive contact with companies who are currently engaging with CITB, particularly micro companies.

The post holder will make contact, primarily by phone with companies, research companies to ensure we have up to date contact information and make referrals to other CITB teams to ensure customers can receive the support they need.

Responsibilities will include:

Be responsible for target driven activity that increases engagements with CITB registered employers.
Research companies using CITB systems and internet search to learn about a company prior to contact.
Manage a schedule of account contact with employers in line with business requirements.
Plan workload to ensure customers are contacted in line with team KPIs.
Ensure employers have an understanding of how CITB can support them.
Working collaboratively across CITB, making referrals and arranging support for customers from NEST Advisors, Engagement Advisors and the Levy or Grant team.
Use a sophisticated approach to understand the needs, goals and challenges of employers, and demonstrate the value that CITB can provide to them in order to set quality appointments and generate new business.
Share sales best practice, knowledge and experience with your wider team, helping to build skills and experience for team success.
Maintain up to date knowledge and understanding of the CITB in order to refer customers to Engagement or product colleagues, to enhance the customer experience.
Benefits:

33 days holiday per year (Including bank holidays)
Flexible benefits including childcare vouchers, cycle to work and insurance
Pension scheme
Employee discounts
Long service awards
CITB recognition scheme
Employee assistance programme

Location: Peterborough

Are you an experienced Customer Care Advisor looking for the next step in your career? We are looking for a Customer Care Coordinator to join our team. Supporting the Live-In Care service this role is an integral part of the success of the whole region.

As a Customer Care Coordinator you will manage and monitor the delivery of a high-quality care service with responsibility for the deployment and management of all our Live-In Carers. You will ensure that an exceptional and consistent service is offered to our customers while supporting the Live-In Relationship Manager in the day to day operations of their region.

Main Responsibilities:

• Manage customer and carer queries and action effectively and efficiently
• Provide Managers with up-to-date information on carer availability, contact information and support with queries
• Manage and maintain customer and carer files
• Schedule placements for carers ensuring customers and carers are effectively matched
• Support live in carers in their day to day roles
• Liaise with New customers to ensure all their needs are met
• There is no requirement to deliver hands on care in this role

Who you are:

The working environment is fast-paced and requires individuals that are driven, motivated, have strong customer service skills and can influence others. You will have experience of customer care, handling complaints and problem solving and be able to demonstrate attention to detail and strong organisational skills. You will also be proficient in Microsoft Word, Excel and be IT literate in several database systems.

In return we offer a competitive salary and the following benefits:

• 23 days annual leave rising to 25 after 2 years' service plus 8 days Bank Holidays
• Access to an Employee Assistance programme
• Free Blue Light Card
• Career development opportunities

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Peterborough, Stamford and Melton Mowbray branches
HOURS: 35 hours a week

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
  
  

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Service Advisor
Stamford, Peterborough
£40,000 OTE
A leading Employer in the area with a fantastic position and Car Dealership requires a Service Advisor to join them in their continued growth. Your role will be to load a busy workshop and upsell to customers whilst giving a great customer experience.
You will be encouraged to give individual advice to customers on everything from wheels to tyres to air conditioning systems. Each time, you'll look to ensure that the service you provide is everything the customer would expect. We want you to be proud of the parts - and the service you provide.
What we are looking for
Your product and technical knowledge will cover installation and retrofitting. You'll also have had business or automotive training - possibly in selling parts. Beyond this, you'll be keen to develop what you know through updates, hands-on model experience and training.
General Requirements:
A driving licence is essential.
Previous experience is preferred
Salary
£28,000 per annum, plus bonus and commission, with an OTE to £40,000 per annum
Work Schedule: Monday to Friday, 08:00 to 18:00 and alternate Saturdays, 08:00 to 13:00
Benefits
* 25 days holiday, increasing to 28
* Company discounts
* Bespoke training
* Progression Opportunities

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Please see the attached job description and person specification for further information and a detailed list of duties and responsibilities.

Key Clinical Responsibilities The post holder will provide clinical leadership to the CAMEO service. They will contribute to assessment of patients referred to the service for diagnosis and treatment of patients with early symptoms of psychosis and support MDT members who also carry out assessments and manage such patients. They will help to facilitate accurate diagnosis and timely interventions so that treatment can be delivered in a timely manner and in accordance with the recovery model. They will also provide ongoing treatments to patients that are evidence based and supported by NICE guidelines maintaining a bio psychosocial approach. As clinical leader, they will work closely with the senior leadership team to ensure that the new NHS Standards for early intervention services are met and delivered beyond expectations, with the view to become an accredited early intervention in psychosis service by the Royal College of Psychiatrists. Post holder is required to maintain Section 12(2) status and Approved Clinician status and have a comprehensive awareness of Mental Health, Mental Capacity and Care Act legislation. They will be expected to participate in Mental Health Act assessments when possible and share Responsible Clinician status for patients in the service on supervised community treatment orders in the locality. The post holder is expected to be committed to a multidisciplinary approach to care and actively contribute to MDT meetings and formulation meetings and work in close collaboration with team members, care coordinators, other CPFT services and statutory agencies as required for the care of community patients. The post holder is expected to embrace the knowledge, skills, and ethos of Early Intervention in Psychosis. The CAMEO consultant is expected to support research activities within the service and ensure care is delivered to the highest quality. The post holder will be expected to contribute to the collection of clinical information to ensure further service development and to enable audit, participate in clinical governance activities and contribute to the day-to-day management and to the overall service development agenda through collaboration with managerial and clinical colleagues. The Trust is developing its services in line with modernised psychiatric practice. Consultants are actively involved in planning and developing services, and there will be opportunities to engage in quality improvement and service development work that is ongoing in the Trust. Professional Responsibilities Training and Development Post holder is expected to participate in the Trusts annual Appraisal process and to attend all relevant mandatory training as and when required to do so. The post holder will be expected to take part in regular supervision, annual appraisal and annual job planning. Other responsibilities The post holder will be required to maintain his/her education, professional development and accreditation. Appropriate time and financial support is available for this purpose. The post holder undertakes, exceptionally, to be available for such irregular commitments outside normally rostered duties as are essential for continuity of patient care. Notes a) This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties, which fall within the grade of the job, in discussion with the manager. b) This job description will be reviewed regularly in the light of changing service requirements, including the possibility of the work base changing to one of the other services within the Trust boundary of Cambridgeshire and Peterborough. Such a change would be discussed with the post holder and would form the basis of a revised job plan. c) The job plan is subject to review annually by the Consultant and Clinical Director. All consultants participate in annual appraisal and will re-validate with the General Medical Council. Collection of 360 degree feedback and patient feedback for these purposes is now routine. The Responsible Officer is the Medical Director, Dr Zahoor Syed. d) If the appointee has Mental Health Officer status under the NHS Superannuation Scheme this will be retained.

EMEA Service Engineer - Combustion/Flares

Client
Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the +100 countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable staff to complement their outstanding existing team.

The ROLE
Mana is proud to be acting on our Clients behalf in their search for an exceptional International Field Service Engineer to join their team working within the oil and gas industry - this role involves considerable international travel, often at short notice, with c.200 days a year away . When you are not travelling you will be based at home. You will be responsible for:

* Undertaking on-site maintenance and trouble shooting
* Starting -up/commissioning new combustion systems on-site
* Preparing RAM's
* PLC's
* Plant surveys.
* Training Client staff.
* Identify Aftermarket opportunities
* Work with combustion products and systems including burners, thermal oxidizers, flare systems and pollution control equipment.

The CANDIDATE
The successful Multi-skilled Service Engineer will be a consummate professional with experience within a similar environment allied to the desire and ability to forge a career within a market leading organisation:

* Be a good multi-skilled Mechanical/Electrical Engineer.
* Good understanding P&IDs
* A working knowledge of PLCs
* Combustion knowledge and/or PetroChem/oil & gas background advantageous
* Strong background in a mechanical/electrical/chemical field
* It is vital that you are comfortable with considerable time working abroad - up to 200 nights pa.
* Comfortable working at heights/confined spaces/offshore.
* Well presented with excellent customer facing skills.

PACKAGE includes:
Pension - 12%
Additional payment for being away
27 days holiday plus statutory Bank Holidays
Overtime
Expenses Float
Health Care
Dental Care
Life Insurance - 4 times salary
Critical Illness Cover
Childcare Scheme
Employee Assistance Programme
Laptop
Mobile Phone

Office Location: South Lincolnshire/North Cambridgeshire/Rutland
Role is home based when not working, with only occasional trips into the office, so can live anywhere in the UK. Suitable living locations include;
Cambridge
Peterborough
Nottingham
Northampton
Leicester
Kings Lynn
Hull
Aberdean
Newcastle
Leeds
Manchester
Liverpool
Bristol


Alternative Titles: Combustion Start Engineer, Flare -Service Engineer, Process Burner -Repair Technician, Troubleshooting Engineer, Engineer - Petrochemical Industry, Service Engineers - Power Burners, Senior Engineer - Combustion Equipment, Thermal Oxidisers Engineer, Heat Exchange Engineer, PLC Engineer, PetroChem

Mana Search & Selection is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike.
Key Words -
Combustion Equipment, Flare Gas Recovery, Flare System, Flare Rental, Elevated Flare, Smokeless Flare, Derrick Supported Flares, Ultra Low NOx Burner, Incinerators, Thermal Oxidizer, Service, Boiler Burner, Tail Gas Incinerator, Sulfur Equipment

Customer Relations Advisor - Required at Castor Lodge Care Home located in the village of Castor near Peterborough PE5 7BD , Part of the Country Court Family
Hours: 37.5 Hours per week -Monday to Friday
Salary OTE £44,000 (£30,000 BASIC & £14,000 Commission for an on-target performance)
Castor Lodge located in the village of Castor near Peterborough provides a warm welcome as soon as you set foot through the door. The home has been designed for residents living with dementia in mind and incorporates themed areas to facilitate meaningful activities for residents including its own pub, hairdressing salon and nail spa, corner shop and café bistro not to mention the beautiful outdoor spaces, for relaxation
Are you a switched-on salesperson with a big passion for people? We are seeking a dynamic and compassionate Customer Relations Manager with strong sales and relationship skills to join our team at Castor Care Home.
Come and join us at Country Court, and we’ll give you responsibility, rewards and job satisfaction that really add up.
Country Court is proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
THE CUSTOMER RELATIONS MANAGER ROLEIn this role, you will be responsible for creating community relationships through local business development to encourage private enquiries. You will be managing enquiries from initial contact through to admission, priding yourself on positive relationships with residents, their families and professionals.
You’ll arrange home open days and professional networking events, working closely with Country Court’s marketing and operational teams – all while developing strong relationships with a variety of people and businesses locally to promote the home.
You’ll be working with families at a challenging time, when someone is transitioning into the next chapter of their life. That’s why your ability to meet KPIs must be balanced by your empathy and passion for people.

Key Responsibilities:



Admissions Management: Oversee the admissions process from initial enquiry to move-in, ensuring a smooth and welcoming experience for new residents and their families.
Customer Relations: Build and maintain strong relationships with residents, families, and external stakeholders.
Business Development: Develop and implement strategies to increase occupancy rates and drive new business through community engagement and effective marketing.
Community Engagement: Act as the face of the care home in the local community, building partnerships and promoting the services we offer.
KPI Achievement: Monitor and manage key performance indicators, including occupancy rates and average weekly fees, to meet financial and operational goals. This includes contract and direct debit compliance for the home.
Team Collaboration: Work closely with the Home Manager and other team members to ensure cohesive and efficient operations.


ABOUT YOUWe’re open to what your professional background looks like but must include proven experience in customer relations, sales or business development roles. Our Customer Relations Managers may come from consumer banking, nursing, leisure/fitness, and pharmaceutical sales with strong B2C experience. They’ve proven business development and sales success and they’re competitive, but they care. Above all, they love seeing the end results of their efforts: happy residents and families whilst achieving KPIs.
The ideal candidate will:

Have the ability to communicate confidently with people at all levels both face to face, telephone and email.
Strong interpersonal and communication skills, with the ability to build rapport and trust quickly.
Ambitious and target orientated with the ability to use own initiative.
Excellent organisational and time management skills.
Compassionate and empathetic approach to dealing with residents and their families.
Experience in the elderly care sector is desirable.
Understand the local area and demographic.
Proficiency in using CRM software and other systems.
Due to local business development being required, full driving license is essential.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to Blue Light Card which provides a range of excellent discounts for shops, restaurants, days out & more.

*Subject to Terms and Conditions