Total 201 customer service job vacancies in sheffield s9 3bl

The Customer Service/Technical Support Agent will be responsible for ensuring a high level of customer satisfaction by efficiently managing customer inquiries, bookings, and technical support related to EDExams. This role also involves invigilation, exam administration, and assisting in the creation and reporting of examinations. You will work closely with candidates, educational centres, and internal teams to facilitate a smooth exam experience, while maintaining a customer-centric and solutions-focused approach.
Key Responsibilities:
• Prioritise and process customer exam bookings and requests submitted via the online booking system.
• Maintain thorough and accurate customer service records, ensuring data privacy and security at all times.
• Use database systems and technology to provide exceptional customer care and technical support via telephone, email, live chat, and screen-sharing software.
• Assist customers with the installation and setup of the EDExams application and troubleshoot basic technical issues.
• Liaise with candidates and exam centres to arrange examination sittings and manage correspondence as needed.
• Check and confirm exam availability for customer sittings.
• Communicate exam results to customers and provide any necessary follow-up support.
• Manage and coordinate all aspects of the exam administration process, including maintaining the examination management system.
• Invigilate exams in accordance with guidelines, identifying and reporting any suspected malpractice to the examination officer or senior management.
• Brief candidates, staff, parents, and carers on examination regulations and requirements.
• Manage conflicts of interest and resolve them efficiently.
• Oversee the conduct of examinations to ensure compliance with guidelines and manage unexpected issues or irregularities.
• Maintain the confidentiality and security of candidate responses and other sensitive information.
• Conduct weekly QA reviews of invigilation recordings to ensure adherence to guidelines.
• Assist in investigating and reporting suspected malpractice when needed.
• Perform any other duties as required by the business or as requested by your Line Manager or Senior Leadership Team.
• Collaborate with the sales team to drive positive sales results when necessary.
• Assist in the online creation of examinations and ensure their accuracy.
• Generate and create reports on examinations to be shared with awarding bodies.
• Maintain a positive, empathetic, and professional attitude toward customers at all times, especially in challenging situations.
• Meet or exceed performance metrics, including response time, customer satisfaction ratings, and resolution time for technical support issues.
• Contribute to continuous improvement initiatives to enhance the customer experience and streamline exam processes.
Personal Skills & Knowledge Required:
• Experience working with or knowledge of Awarding Organisations, EPAOs, Universities, and Training Providers.
• Understanding of current Ofqual legislation and examination standards.
• Strong time management skills with the ability to prioritise and manage multiple tasks.
• Ability to work effectively as part of a team, collaborating with colleagues across all areas of the business.
• High level of confidentiality and discretion, especially when dealing with sensitive information.
• Excellent communication skills, both written and verbal, with a strong customer focus.
• Strong problem-solving skills, with the ability to think on your feet and resolve issues promptly.
• High level of self-motivation and initiative to work independently where required.
• Adaptable and flexible approach to working, with the ability to handle change effectively.
• Basic understanding of software installation, troubleshooting, and resolving technical issues, particularly in a remote support environment.
• Strong interpersonal skills and emotional intelligence, with the ability to handle difficult situations with empathy and professionalism.
Qualifications Required:
• English and Maths GCSE (A-C) or equivalent – Essential
• Proficient in the use of ICT systems for various purposes – Essential
• Customer Service Level 2 NVQ or equivalent – Desirable

Your new company
A well established, successful manufacturing company close to the Crystal Peaks area is recruiting a Customer Service representative to join them on a permanent basis.
Your new role
We are looking for an experienced customer service candidate who has worked in a fast-paced environment and who is open to change and to learning new skills. This is an exciting opportunity to join a great team who will all be there to support you and ensure you will be a success!
Duties:-

• Nurturing existing customer relationships
• Engaging with new customers and listening to their needs
• Working with your clients over the phone, via email and social media
• Offering solutions to sometimes complex queries
• Delivering excellent customer service at all times
• Telling your customers about the latest promotions on offer

This is a customer service role, NOT a sales position.


What you'll need to succeed
You must be used to working at pace and with accuracy. You will be organised and have good IT skills. If you have worked with SAP and/or Salesforce, you will have a distinct advantage. You must have clear communication and customer service skills. You will be a professional, a real team player and have the desire to succeed.
What you'll get in return
26 days holiday plus stats
Free parking
Discretionary company bonus each year
Health benefits, life assurance and pension scheme
Employee product discount

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Service Co-ordinator - Primary Care Sheffield (PCS) Responsible to: Operational Manager/Support Manager Accountable to: Head of Operations Full Time, Permenant ABOUT US Primary Care Sheffield (PCS) is a GP-led organisation. Our shareholders are 75 GP practices in Sheffield covering over 600,000 patients. As well as providing a unified voicefor general practice in the city, we play an active role both within our Accountable Care Partnership (ACP) and the wider South Yorkshire and Bassetlaw Integrated Care System (ICS). General practice working at scale through PCS enables us to: Provide community sexual & reproductive health and gynaecology services outsideof hospital Lead on the response to Covid-19 within primary care, including hosting the Sheffield Community Testing Service. Improve the quality of GP referrals into secondary care with the provision of education, support and referral guidance to practices across ten outpatient specialities. Provide evening and weekend appointments, 52 weeks-a-year, with GPs, nurses, physiotherapists and phlebotomists at 9 sites around the city. Deliver workforce solutions, including first contact physiotherapists Operate 24hr ECG and vasectomy clinics Provide governance and support to practices to enable them to work together in neighbourhoods Were ambitious for our shareholders and so we continue to work hard, both with providersand commissioners, to find new ways of maximising positive patient outcomes and experiences. ABOUT THE ROLE The future is exciting. Are you ready to join Primary Care Sheffield (PCS) as one of ourservice co-ordinators , Growing collaboration within health and social care in Sheffield provides PCS with a wide range of working-at-scale opportunities which can improve patient pathways and reduce cost. You will work closely with our Operational teams to ensure our administration functionssupport the services we operate. This is a responsible, varied and challenging role, suitable for someone who works wellunder pressure, is self-motivated and can multitask, whilst still working to a very high standard. MAIN DUTIES / RESPONSIBILITIES To provide high level, professional and confidential administrative support as part ofan administrative team ensuring the smooth, efficient and effective maintenance of administrative functions, raising any queries with senior colleagues to ensure these can be clarified. To be an effective communicator working with a wide range of stakeholders fromacross the health and social care system to support PCS day to day business, ensuring that deadlines are met in the context of competing priorities and complex agendas. To apply knowledge of administrative systems and procedures to problem solve andwhere necessary develop alternative or additional systems that support quality delivery of services. Using excellent communication, persuasion and negotiation skills to receive and communicate complex and sensitive information from and to a range of stakeholders across organisations using telephone, e-mail and face to face . This will include regularly receiving requests and demands from persons both external and internal to PCS such as Directors/ Managers, GP practices, secretaries and patients. Monitor progress and chase against identified actions within each service in additionto supporting any required actions following on from meetings and delegated duties. Escalate / direct specific issues to key individuals within the wider PCS team as required, using knowledge of roles and responsibilities within the members of theservices. To develop and maintain excellent administration systems and manage all documentation in a systematic way using agreed processes. Assist in managing processes by providing information and analysis as appropriate SCOPE AND RANGE The post holder will be managed by a senior colleague but will be expected to actindependently exercising sound judgement. The post holder will have to act autonomously in areas of the work seeking advicewhen necessary The post holder will have regular 1:1s with line managers to support ongoingdevelopment and review performance.

An exciting opportunity has arisen within Lindström UK

We are looking to recruit an On-Site Service Operative; based at one of our customer sites.
This is a full time role covering a customer sites in Sheffield and surrounding areas

The purpose of the role is to enhance the service provided by Lindström to its customers, taking on an active role in the service delivery.

Your key responsibilities in this role will be providing an on-site service to customers, enhancing and adding value, working with the Laundry Operation and Delivery Services, liaising with the Customer, and Customer Services, for the provision of service, problem solving and continuous improvement.
Once the driver has delivered, loading clean garments in the correct lockers whilst also bagging up the soiled garments ready for collection by the driver.
Monitoring garment levels, Answering day to day enquiries
Administration and liaising with the OSS Coordinator, Account Manager and Customer Services. Dealing with any customer staff queries or issues

There will be a requirement to travel between customer sites.
Full training, uniform and equipment will be provided
.
Who are we looking for?
The right candidate will be a Lindström employee, based out of a customer site, be reliable, punctual and self – motivated, be polite and well organised with the ability to use own initiative
Have a good level of spoken and written English and have a Full UK/EU driving licence
The ability to establish trust with customers, to recognise the customer requirements before the customer does.
The candidate must also have Microsoft skills to work with data and can handle customer complaints turning them into successful business opportunities. Which requires resilience, determination to give the best service and excellent communication skills to work with all personality types.

Why Lindström?
We will offer you a competitive rate of pay, benefits and a healthcare cash plan.
We are a family-owned textile rental service company with over 176 years of experience in the industry.
Through dedication, we provide the best textile service solution you can imagine. Our purpose sums this up nicely:-
We care for our people, and our planet by inspiring people to shine, and businesses to grow in a sustainable way.
Take a look at our website - https://lindstromgroup.com/uk/about-lindstrom/

Interested?
Please send a CV and application by email to amber.poole@lindstromgroup.com

If you know someone who may be interested, please share and contact Amber Poole.

Closing date for applications:
Friday 15th November 2024

At Hunters, we believe in building long term relationships. Not only with our clients but with our staff as well. We pride ourselves on developing our people and letting them grow alongside our business.
Key Responsibilities/Duties
Supporting and assisting the sales team with property enquiries via web and telephone enquiries, viewings, negotiating sales, managing contracts, reporting, and servicing existing clients from initial enquiry and negotiating new development property sales through to completion along with any administrative duties.
These include;

Telephone answering, arrange viewings, direct public help desk
Administration paperwork for sales advertising & progression
Updating websites and sales portals
Property viewings, key administration, sales invoice calculations.
Hunters offers a range of benefits to keep our colleagues motivated, including generous bonus and commission schemes, a competitive holiday allowance, an employee of the year award, and other high performer competitions.
This role has a commission structure & expenses policy - 35p per mile.


Training
Your full role and responsibilities will be set out by your employer. Hunters will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Customer Service Practitioner Level 2 apprenticeship standard, which includes:
•Knowledge, Skills and Behaviours
• Customer Service Practitioner Level 2 Apprenticeship Standard
•Functional skills in Maths and English if required
This will be delivered through Hunter's dedicated training provider, Realise.


Qualifications required
GCSE Maths and English at grade 4 (or equivalent) desirable

Skills required


Confident with Microsoft packages
Computer literate as other bespoke programs used
Telephone work, good manners as dealing with the public.




Prospects
Full time sales negotiating agent t with hunter’s head office national recognised training. Progression to sales property valuer.
Qualification / Standard : ST0072 Customer service practitioner
Duration 12 months

Company: Service Care Solutions
Trust: Sheffield Health and Social Care NHS Foundation Trust
Location: Northlands Community Health Centre, Southey Hill, Sheffield, S5 8BE

Position: Community Psychiatric Nurse
Specialisation: CMHT - Recovery North

Shift Pattern: Monday - Friday | 9am - 5pm
Pay Rate: £27ph

About Us: Service Care Solutions is a leading healthcare recruitment agency specialising in connecting dedicated healthcare professionals with enriching opportunities.

Responsibilities:

• Acting as a Named Worker for a designated caseload to ensure service users receive a consistent approach and a named person to contact.
• Undertake assessments of people referred to the service completing full needs strength assessments, risk assessment & care plan for implementation by a junior worker.
• Take the lead unplanned assessments where required.
• Contributing to a duty system on a rota basis.
• Delivering supervision to more junior members of staff.
• Contribute to multi-disciplinary service development.

Qualifications and Requirements:

• Fully enhanced, valid DBS
• Community experience
• Must have mental health nursing degree.

Benefits:

• Weekly pay
• Free training
• Fully enhanced DBS check provided free of charge.
• Competitive pay rates
• Exceptional referral bonuses
• Specialist consultants offering single point of contact.

Rate Breakdown
£27ph LTD | £24.29 PAYE Inclusive | £21.68 Exclusive

We offer a £250 bonus for starting a contract with SCS.

Furthermore, if you know anyone looking for work and you refer them across, we offer a £250 referral bonus per person.

If this role is of interest to you, please respond to this advert with an up-to-date copy of your CV, contacting Chloe on 01772 208963 or chloe.akeroyd@servicecare.org.uk

1. To manage relevant service improvement processes like project support and governance, to drive service-wide service improvement in line with executive and audit requirements.

2. To coach and mentor staff across the organisation in project and programme management processes, enabling operational and senior staff to effectively deliver business change.

3. To provide a central liaison point for the delivery of projects, and ensure all relevant stakeholders are kept updated on project developments which have interdependencies (such property, transport, ICT, human resources, legal, risk, business planning and communications implications). Maintaining an up to date log of all projects and programmes.

4. Coach, train and mentor staff in project/ programme tools and techniques, facilitating workshops and training sessions to share knowledge and increases capability within the organisation.

5. To be a lead role in driving business change processes, facilitating key business change engagement, such as delivering process mapping, and running lessons learned and benefits realisation workshops.

6. To adapt and support service improvement priorities, working on key business change activities as they appear, such as HMICFRS and Grenfell.

7. To be a key role in service improvement and change, to provide project and programme expertise and support for SYFR staff at all levels of the organisation.

8. To support the delivery of benefits realisation processes and workshops, working with the Business Change Analyst to provide an overview of this work.

9. To provide expert support to Project and Programme Managers in project/ programme governance, supporting the development of project documentation, including project scoping, briefs and business cases, and requirements analysis.

10. To provide project and programme management support for collaboration programmes or projects that SYFR becomes an agreed partner in, regularly working with South Yorkshire Police, South Yorkshire’s Police and Crime Commissioner’s Office, and regional Fire and Rescue business change colleagues.

11. To deliver and recommend improvements to other business change processes, such as risk management, lessons learned, change and control, budget management and project scope.

12. To research and manage business change benchmarking processes, maintaining a central register of SYFR benchmarking and horizon-scanning findings.

13. Working with project managers and senior managers to provide regular updates to relevant Programme Boards or other relevant meetings, on the progress of live projects, capturing project progress and risks.

14. To produce written reports for senior officers/ FRA members, summarising Project/ Programme performance in relation to time, cost and quality measures, and highlighting any significant risks, and issues.

15. To provide professional guidance and advice to managers at all levels on the Service’s project methodology, to help them to deliver projects effectively and efficiently, minimising risks to projects and the organisation.

16. Attend relevant project boards, committees, groups and meetings as required to maintain a view of projects across the Service, feeding back to the Strategic Governance & Collaboration Manager supporting the development of project dependencies, issues and risks for escalation where required.

17. To support the Strategic Governance & Collaboration Manager in the development and maintenance of the Service’s Project methodology and framework, including organising resource to schedule meetings, circulate papers, and capturing actions.

18. To ensure all completed projects are reviewed ie: Closedown reports, Post Implementation Reviews and lessons learned for the development of future projects, working with Project Assurance leads to report back to relevant boards and meetings, and facilitating workshops and meetings where required.

19. Support the review and implementation of risk management strategies, policies, processes, systems and reports to senior officers and Fire & Rescue Authority members, working with the Information and Governance Manager and other colleagues to ensure that corporate risk registers and analysis are kept up-to-date for reporting to senior managers and the Fire Authority.

20. To maintain a complete overview of all organisational policies, with particular regard to having systems in place to ensure policies are kept up-to-date as required.

21. To liaise with senior managers and other policy owners to support their responsibilities in keeping policies up to date. To produce written reports for senior officers, summarising performance in relation to Policy Management.

22. To adapt to the ever-changing nature of the service improvement team’s work, supporting service improvement and governance projects within the team, commensurate with grade.


General

23. Comply at all times with the Code of Conduct for officers of the Authority and such other professional requirements as to standards of conduct.

24. Practice and promote SYFR’s Equality and Inclusion and Health and Safety Policies and to conduct oneself in a manner that is consistent with SYFR’s core values at all times.

25. To fully participate in SYFR’s Performance Development Review process according to the responsibilities of the role

26. Ensure that risk is managed effectively within the section in accordance with corporate strategies and plans

27. Be responsible for the accurate and appropriate processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection).

28. Carry out such other duties within the department as from time to time may be required, which are commensurate with the grading of this post.

Proud member of the Disability Confident employer scheme

MAIN RESPONSIBILITIES
1. The provision of direct practical assistance and support to the FRA, to enable them to carry out their SYFRA duties.

2. Arrange and maintain ongoing FRA meeting schedules in liaison with FRA Members, senior SYFR leaders and other relevant stakeholders.

3. Make and co-ordinate all the necessary arrangements for FRA meetings including: preparation of correspondence, agendas, minutes and other supporting documents.

4. To maintain and prioritise the working diaries of the FRA including: booking appointments and forward diary planning in liaison with internal and external parties.

5. Receive and screen incoming communications from all sources for the FRA, prioritising and redirecting as necessary.

6. Deal with all outgoing communications to include verbal and written forms, with professionalism and discretion.

7. Liaise with external bodies including: other emergency services, representative bodies, political figures, public, media, etc.

8. Carry out research on behalf of the FRA and prepare the appropriate form of presentation.

9. Provide hospitality to visitors to the FRA meetings.

10. Maintain records and filing systems both electronic and manual. This may include using ModernGov, Office 365 or other appropriate software for the publication of FRA documents.

11. Provide cover for other Governance Officers as required.

12. Provide administrative support to the Head of Governance & Legal Services/Monitoring Officer in the recruitment, training and coordination of FRA and independent board members.

13. Support the Head of Governance & Legal Services/Monitoring officer in the collation and drafting of annual reports and self-assessment of governance arrangements.

General
14. Comply at all times with the employee code of conduct, service behaviours and code of ethics for fire and rescue staff.

15. Fully participate in the service’s personal review process appropriate to the requirements of the role.

16. Successfully complete any training and development opportunities required for the role.

17. Practice and promote the service’s equality & diversity and health, safety & wellbeing policies.

18. Be responsible for the accurate and appropriate security and processing of data, ensuring compliance with organisational policies and procedures (i.e. data protection).

19. Carry out other duties from time to time as required, appropriate to the grading of this post.

Proud member of the Disability Confident employer scheme

Your new company
We have the pleasure of working with a fantastic company who specialise their services with the recycling sector.
Our client is keen to appoint a Customer Service/ Sales Order Processing Administrator to join their site in Sheffield.
This position is a long term temporary to cover maternity November 2024 and will run until at least June 2025 ( could be extended or could become a permanent position).
Successful applicants need to be able to start with immediate effect and will need relevant customer service / sales order processing experience to be considered.
This role is 100% office based in Sheffield not far from the Sheffield city centre ( reachable on public transportation)
Full time 8.30am - 5pm Monday - Friday
Salary guide £25,000 - £30,000
Immediate start required.

Your new role
This is an exciting opportunity to join a busy commercial company. The role will be a busy post based in a small team of 2 reporting to the Customer Service Manager.

Successful applicants will need recent and relevant customer service admin / sales order processing experience and be able to demonstrate upon application the ability to complete the duties of the role which include;
- Reporting to the Customer Service Manager with the main purpose of supporting and onboarding new customers
- Be responsible for receiving and acknowledging customer orders
- Processing customer orders onto SAP
- Order management with customers - checking orders are correct and support customers through the completion of the order, support with any issues as required
- Complete data management tasks including system updates, relevant form completion relating to shipping/ transport
- Knowledge of MS Office required
- SAP knowledge would be ideal but not essential

What you'll need to succeed
You will be immediately available to start a contract in Sheffield
You will have excellent customer service admin experience ideally within transport/logistics/recycling/ manufacturing/ production sector

What you'll get in return
This position is initially a maternity and long term temporary starting in November 2024 and will run until at least June 2025 ( could be extended or could become a permanent position).
Immediate start neededSuccessful applicants need to be able to start with immediate effect and will need relevant customer service / sales order processing experience to be considered.
This role is 100% office based in Sheffield not far from the Sheffield city centre ( reachable on public transportation)
Full time 8.30am - 5pm Monday - Friday
Salary guide £25,000 -£30,000

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advertisement: Occupational Health Advisor

Position: Occupational Health Advisor
Location: South Yorkshire
Contact: Lewis, Service Care

About Us: Service Care is assisting South Yorkshire Police in recruiting a dedicated Occupational Health Advisor. This role involves delivering a comprehensive range of Occupational Health services, including attendance management, pre-placement assessments, fitness for work medicals, vaccinations, and management of contamination incidents, among other services.

Role Overview: As an Occupational Health Advisor, you will work as part of a multidisciplinary team to ensure individuals receive the necessary support to encourage attendance at work, manage associated risks, and provide managers with guidance to maintain a sustainable workforce.

Key Responsibilities:

• Conduct telephone consultations and manage complex caseloads, maintaining clinical objectivity and impartiality in line with occupational health guidance.
• Provide evidence-based occupational health advice to support employees and management across South Yorkshire Police.
• Produce concise reports for management on employee fitness for work, including advisory reasonable adjustments with timeframes in line with audit criteria.
• Use a bio-psychosocial approach combined with functional assessment to address barriers to work and inform robust work recommendations.
• Obtain specialist reports when necessary and liaise with Physicians, Physiotherapists, and Counsellors to provide comprehensive occupational health reports supporting individual rehabilitation and effective return to work plans.
• Deliver pre-employment and mandatory medicals, advising on fitness for work and workplace adjustments for managers, ensuring medicals are completed within agreed timescales to maintain frontline operational policing.

Requirements:

• Strong communication and interpersonal skills.
• Ability to manage complex caseloads and maintain clinical objectivity.
• Experience in providing evidence-based occupational health advice.
• Proficiency in producing detailed and concise reports.
• Ability to utilise a bio-psychosocial approach for assessing work barriers.
• Experience liaising with multidisciplinary teams to support employee health and rehabilitation.
• Competence in delivering pre-employment and mandatory medicals.

Join Us: If you are a committed and professional Occupational Health Advisor eager to support the well-being and efficiency of South Yorkshire Police, we encourage you to apply.

To Apply: Please contact Lewis at Service Care for more information or to apply for this position.

Contact Details:

• Name: Lewis
• Phone: 01772 208962
• Email: Lewis.Ashcroft@servicecare.org.uk

Detail the duties, responsibilities and key relationships of the job. In addition, a job description can also be attached from the Documents tab. Please do not enter the person specification criteria here, these should be entered on the Role Requirements tab.

Service Care Solutions currently have an opportunity based in Sheffield where our client are offering two temporary Labourer/Driver positions to support the Repairs Service Logistics team.

This role is crucial in delivering materials to various sites and collecting waste, ensuring the smooth operation of services. The ideal candidates will be fit, enthusiastic, and possess a 'can-do' attitude, ready to join a demanding yet rewarding team environment.

Day-to-day demands of the role:

• Safely transporting materials to designated sites across the region.
• Collecting waste and ensuring proper disposal in accordance with company policies and regulations.
• Assisting with loading and unloading materials, ensuring they are secured properly during transit.
• Maintaining a clean and organised vehicle, reporting any maintenance or repair needs.
• Adhering to all traffic and driving regulations.
• Working collaboratively with the team to meet the demands of the Repairs Service Logistics team.
• Demonstrating a commitment to safety at all times.

Required Skills & Qualifications:

• Physical fitness and the ability to lift heavy materials.
• Full UK driving license.
• A positive attitude and strong work ethic.
• Good time management skills to meet delivery schedules.
• Willingness to work as part of a team in a demanding environment.
• Previous experience in a similar role is advantageous but not essential.

The working hours for this role are Monday to Friday 8am till 4pm.

For more details or to apply, email your CV to Prakash at prakash.panchani@servicecare.org.uk or call 01772 208967.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.To support our progress, we are currently recruiting for a Customer Service Advisor to come and join our team at our Sheffield site in S26 6NQSpecific responsibilities include:Responding to customer enquiries, pricing requests, delivery information and samples by telephone.Checking of Addresses, Pricing, Discount, Product and Haulage Availability.Entry of Quotations, Sales Orders, Samples Requests and Schedules.Investigating credit requests and additional invoices.Preparing Credit notes.Ensure that regular and accurate updates are made on company CRM package.Liaising with TransportOrder Book and schedule ClearanceChecking of AcknowledgementsSoft sales, working with external team and customers to promote stocks and increase salesEssential Qualifications & Experience:Good interpersonal and communication skills – verbal and writtenEvidence of working as part of an effective teamParticipation in training events, which may necessitate travel and overnight staysExcellent telephone manner and accurate keyboard skillsFlexible and enthusiastic individual able to work under pressure and use own initiativeWorking knowledge in Microsoft applications including email, Excel and Word.Full driving LicenceThink you can make a difference? WE ARE your future. More details:Full time, permanent role – with hybrid working optionsCompetitive salary10% matched pension, administered by Legal and General3x life insuranceShare Save scheme eligibilityFull access to Employee Assistance programme for self and family membersAccess to high street retail discounts platform – with access to discounts at Tesco, Asda, etc…Personal development and career progression opportunitiesOur commitment to diversity and inclusion?Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.

Customer Service Administrator - Sheffield - JR2408_0058

Experienced customer service administrator adept at handling inquiries and maintaining meticulous records

YOUR ROLE

This role ensures that all relevant KPI's and trackers are kept up to date & takes responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner. Also responds to Distribution related customer claims within agreed timescales as well as act as the main reception for incoming calls and to efficiently carry out general office duties.

YOUR RESPONSIBILITIES

• Ensure that all relevant KPI's and trackers are kept up to date
• Take responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner.
• Respond to Distribution related customer claims within agreed timescales.
• Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
• Provide details of delivery information and documentation, including POD's (Proof of deliveries) when requested
• Reporting quality incident to customers (NCR's (Non-Conformance Reports)
• Knowledge of Good Distribution Practise (GDP)
• Recording / raising TIP's (Deviations to process)
• Work as part of the office support team
• Responsible for own personal Health and Safety as well as ensuring the work area within which they and their teamwork is safe and in line with Health and Safety standards
• Report any Health & Safety issues too Line Manager
• Assist in the implementation of relevant projects when necessary
• Any other reasonable duties assigned
• Customer Service KPI's and trackers are kept up to date to support the Distribution function as a whole.

• Respond to Distribution related customer claims within agreed timescales.
• Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
• Co-ordinating the returns of pharmaceutical and veterinary products ensuring records are kept up to date at all time

YOUR SKILLS AND EXPERIENCES

• Experience of pharma & healthcare supply chain
• Experience in Contract Logistics warehouse administration with the ability to deal with both internal and external customers
• Excellent communication and organisational skills
• Self-starter capable of working with minimum supervision
• Flexible and able to work accurately under pressure in a very busy environment
• You should be a team player with the self-drive to be pro-active and add value in a dynamic and changing organisation.
• You should be a proficient MS Excel user and familiar with working on Stock Management System.
• Excellent attention to detail and excellent record keeping skills

GOOD REASON TO JOIN

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. * 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. * Enhanced Maternity/Paternity Leave * Childcare Vouchers * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

ABOUT KUEHNE+NAGEL

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

uk-resourcing
ukresourcing@kuehne-nagel.com