Job Summary
Serves as a wayfinder for patients coming to the hospital, similar to a concierge, assisting patients, families, and visitors throughout the entire stay at the hospital, as appropriate. Responsible for positively reflecting the organization in warm and welcoming customer service to all patients, families and visitors, ensuring guests have a pleasant experience. Will be managing the scheduling for patients, families and visitors, to assist them in finding their assigned locations throughout the hospital. This role requires a strong knowledge and understanding of the organization and the services inside and within the community. Acts as a team member in the delivery of quality patient care, creating personable and memorable hospitality experiences.
Essential Functions
- Serves as a wayfinder for patients, families, and visitors coming to the hospital, similar to a concierge.
- Responsible for positively reflecting the organization in warm and welcoming customer service to all patients, families, and visitors, ensuring guests have a pleasant experience. Central to providing support to the patients and visitors to Corewell Health, providing a welcoming and professional service and a friendly face.
- Strong knowledge and understanding of the organization and the services inside and within the community
- Performs general errands and other routine duties including snack services, magazine services, cleaning waiting areas, cleaning equipment, securing supplies, and other tasks as required. Adheres to unit procedures wherever transport services rendered.
- Work as a team member helping others to contribute to the overall success of Corewell Health
- Effectively communicates with medical employees to ensure all required medical supplies and medications are appropriately transported with the patient including the administering of oxygen when required.
- Cleans and disinfects equipment according to established policies and procedures. Maintains clean work areas and returns equipment to appropriate department. Communicates malfunctioning equipment/instruments to appropriate department/unit staff. Monitors parking areas and grounds from a facility presentation standpoint and potential security issues
- Transports all patient populations to and from examinations and treatments, as needed.
Qualifications
- Required High School Diploma or equivalent
- 6 months of relevant experience strong knowledge and understanding of the organization and the services inside and within the community Preferred
Physical Demands
- Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
- Waist to Waist > 5 lbs: Seldom up to 50 lbs
- Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
- Waist to Overhead > 5 lbs: Seldom up to 5 lbs
- Bilateral Carry > 5 lbs: Seldom up to 25 lbs
- Unilateral Carry > 5 lbs: Seldom up to 10 lbs
- Pushing Force > 5 lbs: Occasionally up to 35 lbs
- Pulling Force > 5 lbs: Occasionally up to 25 lbs
- Sitting: Seldom
- Standing: Frequently
- Walking: Frequently
- Forward Bend - Standing: Occasionally
- Forward Bend - Sitting: Seldom
- Trunk Rotation - Standing: Occasionally
- Trunk Rotation - Sitting: Seldom
- Squat: Seldom
- Stair Climbing: Seldom
- Crawling / Kneeling: Seldom
- Driving: Seldom
- Reach - Above Shoulder: Seldom
- Reach - at Shoulder or Below: Occasionally
- Handling: Occasionally
- Forceful Grip > 5 lbs: Frequently
- Forceful Pinch > 2 lbs: Occasionally
- Finger/Hand Dexterity: Frequently
- Visual Acuity ¹
[None = No; Seldom = Yes]: Seldom
Primary Location
SITE - Corewell Health Place Building B - 648 Monroe - Grand Rapids
Department Name
Corewell Health Place - Building Operations
Employment Type
Full time
Shift
Day (United States of America)
Weekly Scheduled Hours
36
Hours of Work
6 a.m. to 6 p.m.
Days Worked
Variable Monday to Friday
Weekend Frequency
N/A
CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
