Hospitality Service Supervisor – Front Office
Carlisle Station Hotel, Sure Collection By Best Western
The Opportunity
Our front office teams, deliver a true hospitality experience to all our guests, from welcoming the guests, and describing hotel facilities available while offering a professional, friendly, and engaging service.
YOU will be a positive and engaging individual, with a passion for making guests smile and will receive guests in a professional and friendly manner, handling all customer check-ins’ or inquiries.
As the front-facing member of the team, you will ensure you are always presentably engaging in positive communication with the team and department, always acting as a professional, and delivering consistently exceptional hospitality service to all guests at the hotel.
Benefits
- Our enviable employee discounts on bedroom rates across our best western hotel portfolio.
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Ideal Candidate
- YOU will have experience working within a busy hotel front desk environment (Preferred)
- At least 12 months of supervisory experience
- Highly motivated and proactive; acting with professionalism and positivity in all interactions.
- Excellent IT skills (MS Office, Financial systems) and numeracy
- Excellent oral and written communication skills
- Experienced user of Opera, Delphi, and Microsoft Office (Preferred)
- A positive and engaging demeanor.
Hotel
With its royal history, splendid architecture, and superbly central location, you will find the Carlisle Station Hotel, part of the Sure Collection By Best Western. This striking Victorian building is matched with modern, boutique interiors which makes Carlisle Station Hotel, one of the most desirable places to stay in Cumbria’s capital.
With 70 comfortable bedrooms including family rooms and singles, a stunning Victorian ballroom for up to 180 guests, 5 versatile meeting rooms for up to 220 delegates
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
