The Program Specialist will provide advisory services, technical support, and policy guidance to include, but not limited to, grievances (negotiated and administrative), appeals, special inquiries, employee benefits, Office of Worker's Compensation (OWCP), recruitment and placement, and leave administration. The Program Specialist supports the Regional Office's mission, productivity, and customer service goals through the following program areas:
- Communication and performance of duties involves managing a large workload, a diverse workforce, and leaders tasked with significant responsibility for large numbers of federal employees. They offer a need viable strategy recommendation and course of action in emotionally charged situations often with imperfect information and short response times.
- Provides leaders and managers with strategic counsel and advice interpreting and implementing provisions of agency policy, management of programs, collective bargaining agreements, and practices as they apply to individual cases.
- Provides leaders, employees, and job applicants with accurate information and interpretations of Federal civilian recruitment policies and placement procedures.
- Provides information to all employees on matters pertaining to federal employee benefits to include FEHB, FEGLI, TSP, EAP, leave and the Family Medical Leave Act (FMLA)
- Develops multiple recruitment strategies utilizing various hiring flexibilities and authorities. Prepare recruitment packages to include crediting plans, job analysis on a variety of complex positions using research, interview, observation, and analytical techniques.
- Provide assistance on Employee Relation and Labor Relation matters.
- Conduct in-processing and out-processing employee interviews
- Process and track Office of Worker's Compensation Program (OWCP) cases.
- Provide training to leadership and employees in all HR matters.
- Provides outstanding customer service to both internal and external entities, in such a way as to enhance customer satisfaction; design work processes and practices.
Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-09/11/12. GS-12 is the full performance level.
Work Schedule: Full- time, Monday through Friday (hours to be determined by hiring office)
Compressed/Flexible: May be available as determined by the hiring office
Telework: May be available as determined by the hiring office
Virtual: This is not a virtual position.
Position Description/PD#: Program Specialist (Human Resource Liaison); 39563A, 39564A, 39565A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required
Starting at $59,966 Per Year (GS 9-12)
