You will be working on a 5-day-on-3-day-off shift pattern, 06:00 to 21:00, 35.5 hours per week, on a permanent, full-time basis.
Responsibilities - Start shift promptly at time designated, in full uniform.
- Appearance to be clean, smart, and tidy at all times.
- Responsible for active communication of "changeover" of shift to on shift supervisor.This to include handover of shift keys, PDA, confirmation of staff on shift, contractors on site, run-though of incident occurrences from previous shift, confirmation of any insecure doors, any matters pertaining to the smooth effective running of the shift.
- Responsible for the awareness of Health and Safety.Procedures carried out must be in line with the Health and Safety Policy - set procedures are indicated in the Assignment Instructions.
- Responsible for full comprehensive understanding of fire alarm procedures.
- Responsible for acting as an evacuation marshal in the event of a major incident.
- In relation to a major incident must be fully conversant with the location of all plant rooms, service corridors and lifts, both by location and by name.
- Assisting tenants on request on the event of an incident - this may be in person or by camera or both.
- Assisting Police presence on site either in person, by camera or by statement.
- Awareness of responsibilities and powers as a member of the security team and when to hand over to Police instruction.
- Responsible for diffusing incidents and situations in the malls
- Responsible for providing first aid if necessary. (This only to apply to certificated first aiders.)
- Security Guards not trained in first aid must be made aware of manned first aider on shift.
- Control room duty.This to include answering telephone enquiries, monitoring cameras (CCTV SIA Licence holders only), radio communication, contractor permits, logbooks and Building Management Systems
- On-Call duties to be carried out, scheduled via a Rota system and shared equally between those trained.
- Knowledge of in-house radio usage plus call signs.
- Responsible for ascertaining all daily requirements and site needs by observing the on-site information handover procedures.
- Use patrol monitor (diester) system to assist with accident and incident control and prevention.
- When working night shifts, responsible on night shift to maintain check calls as required.
- At all times to follow through any managerial instructions
- To ensure all work is carried out in a safe, proper, and thorough manner considering Health and safety legislation, Incentive FM policies and procedures, risk assessments and method statements.
- Maintain confidentiality in all aspects of client and staff information.
- Report anything in need of repair or replacement to the appropriate person and be comfortable to escalate any issues to obtain an understanding of repairs timeframes.
- Keep your working area and space clean and tidy at all times and your tools and equipment safely stored.
- Be familiar with the required care standards regulations governing your job.
- Maintain polite and good communication with your colleagues, tenants, and shoppers at all times.
- Be prepared to receive and undertake further training as required.
- At all times to follow through any managerial instructions.
Skills and Experience - SIA licence (CCTV & Security Guarding where applicable)
- Experience of working and building partnerships with clients.
- IOSH trained desirable.
- Articulate and has the ability to communicate effectively with the clients and the IFM teams.
- Organised individual who can demonstrate a record of planning and managing workflows.
- Able to demonstrate an understanding of high-quality service delivery and their impact on this.
- The ability to be agile and flexible to meet the needs and demands of the role.
- Excellent time management organisation and focus on ability to prioritise and multitask with clear ability to focus on detail.
Personal Attributes: Self-motivation: with the desire to achieve above and beyond expectations, this should come from passion and pride to become better, to motivate and influence the people around them.
Standards: the ability to hold themselves and the team / people around them to a world class standard
Optimism & Positivity: face challenges with energy and positivity
Accountability: accept responsibility for the outcomes expected of them, both good and developmental
Engaged: able to focus their attention on the task at hand without being distracted
Integrity: Have strong moral values, sincerity, and honesty to allow others to clearly identify with them
Respectful: Enticing a deep sense of admiration and loyalty in the team / people around them
Loyalty: demonstrate firm, constant support to the team / people around them
Emotional intelligence & control: The ability to understand and manage their own emotions, and those of the team / people around them. The ability to stay calm, assess themselves and adjust.
Empowerment: entrusting others to make good decisions, giving them the tools and processes to make those choices effective and productive.
