Co-ordinates spread and sustainability of Trust wide and staff-led quality improvement priorities as a key way of working across.....
Co-ordinates spread and sustainability of Trust wide and staff-led quality improvement priorities as a key way of working across the Trust. Continuously improve and drive the Service User QI Participation strategy and approach within the Care Groups Prioritises the need for all leaders to understand how improvement works and plays an active role in its adoption and success. Drives transformational change by creating a culture that fosters innovation and change at a team, Care Unit, Care Group and organisational level. Ensures there is effective governance, oversight and assurance around the Care Groups strategic quality improvement portfolio, including undertaking periodic reviews to maintain its effectiveness, affordability and achievability. To be responsible for the delivery of quality improvement collaborative plans and progress reports, informed by robust monitoring of milestones that demonstrate direct and indirect, qualitative and quantitative outcomes resulting from their adoption. Provide expert content knowledge about all aspects of continuous quality improvement and is able to act as an approachable source of knowledge to all staff. Lead on the preparation of papers on key strategic QI projects/collaboratives and present to relevant stakeholders. Have the ability to teach improvement science, quality improvement concepts, tools and techniques. Communicate complex information and develop relationships with all levels of clinical and non-clinical staff and also external organisations. Manage complex, sensitive and contentious information appropriately. Look for opportunities to develop all areas of work in line with a culture of continuous quality improvement. Understand and exploit opportunities to push the quality agenda of the organisation at all opportunities. Understand the wider quality agenda and exploit linkages between the different projects and colleagues involved in them. Coach and articulate to others the use of various improvement methods. Provide teaching of highly complex improvement methodology including topics including, but not limited to, LoPK, Theory of Constraints, Patient Safety, Psychology of Change, Psychological Safety, Improvement Kata, IHI White Papers, requiring use of skills developed to a high level through specific improvement science training or equivalent relevant experience. Providing often contentious data to clinical teams to whom the data pertains, where there are significant barriers to acceptance which need to be overcome using the highest level of interpersonal and communication skills, such as would be required when communicating in a hostile, antagonistic or highly emotive atmosphere. Presenting to large groups of staff (can be 100+), both internally and externally. Able to present NHCs Quality Safety & Patient Experience Strategy, including the Quality Improvement Strategy as well as articulate wider work going on in the organisation outside of quality improvement. Work with Very Senior Managers and the Associate Director of Quality Improvement on the design and implementation of agreed improvement programmes. Foster a culture of innovative practice through active communication and engagement with a range of individuals and groups across the Trust. Provide a link between identified national innovations, the best available clinical and scientific research in best practice and the individuals, teams and Care Units within the Care Groups.
