Our employees are a true differentiator for Freshworks. We continue to grow at a rapid pace and are on the lookout for a Manager Data Scientist an Individual contributor to join our growing Go-To-Market (GTM) Strategy & Operations team. The StratOps Data Insights & AI team is a new function that empowers Go-To-Market (GTM), Corporate Strategy, Finance, Marketing, and Executive Management to leverage predictive analytics and artificial intelligence (AI) to uncover actionable insights, develop ML models to guide GTM and other business teams, and gain predictive insights into the health and performance of the business.The primary objective of this team is to strive to help our customers achieve their goals while creating “wow” moments of engagement. We have a lot of fun doing that as well.
This role will play a critical role in supporting our marketing, sales, finance, corporate strategy, executive stakeholders, and other support functions by leveraging data, research, and artificial intelligence to drive actionable insights, optimize strategies, and enhance customer experiences. We are seeking a highly skilled and motivated individual to join our team as an Individual Contributor.
Job Responsibilities
1. **Innovative Research**: Leading cutting-edge research projects in data science.
2. **Strategic Thinking**: Contributing to the strategic direction of data science within the organization.
3. **Thought Leadership**: Earning trust of business stakeholders and executives. And promoting Decision Science with industry best practices.
4. **Data Strategy**: Developing and implementing data science and actionable insights strategies for the organization.
5. **Team Leadership**: Managing and mentoring data science teams.
6. **Cross-Functional Collaboration**: Collaborating with other departments to drive business outcomes.
7. **Data Product Development**: Leading the development of data-driven products.
8. **Advanced Domain Knowledge**: Deep expertise in a specific industry or domain (e.g. Sales, Marketing (GTM), Product Led Growth, Advanced Forecasting, Sentiment Analysis, and Natural Language Processing etc.)
9. **Ethics and Compliance**: Ensuring ethical and compliant use of data.
10. **Business Acumen**: Strong understanding of the business and its challenges.