Total 16 job vacancies by NHS Jobs

Previous experience working in a GP surgery is essential Strong knowledge of EMIS Web system Excellent communication, organizational, and multitasking skills Ability to work independently and as part of a team Attention to detail and confidentiality.

Please find attached Job description with the Job advert and this includes the organisational trust values, please be aware this job may include dealing with difficult calls due to the Post being based within the RISE crisis and home treatment team

Managing EPR to include registering to the health visiting service, allocating to the caseload, creating charts, creating appointments, scanning and uploading documents and discharging from the service. Contributing to the contemporaneous recording in the clients record. Taking and relaying messages in an accurate and timely manner. Input and manage electronic diaries for multiple team members. To include arranging meetings and being able to rearrange diaries at the last minute. To take minutes as required. To formulate databases and create and manage excel spreadsheets, submitting accurate data as requested, in specified formats and to tight deadlines. This includes completing databases for other services as requested. Participate in audit and risk assessments as required. To arrange venues and send out appointments on behalf of the Health Visitor and Community Nursery Nurse. Re-arrange and cancel appointments on behalf of the Health Visitor and the Community Nursery Nurse. Report any faulty equipment within the office or clinic areas to the appropriate service/division e.g. estates/IT Maintenance of safe and efficient filing systems ensuring the security and confidentiality of records is in accordance with trust policies and procedures for record keeping and data protection. Have a good working knowledge of Microsoft office (word, excel, teams, outlook). Be IT competent and willing to learn local IT systems as required. Ordering of any leaflets and literature as needed. Emailing clients or other professionals information as requested by the practitioner. Responsible for ordering and maintaining local stocks of equipment and stationery using the electronic ordering system, gathering quotes as required. To develop and use skills of observation and recognize any significant changes in client circumstances and behaviour and to report any concerns immediately back to the Health Visitor. To have a good understanding of current Child Protection guidelines and procedures in accordance with Warwickshire Childrens Safeguarding Board. Attend annual training updates. To undertake mandatory training, and service specific training as required maintaining skills and competencies. To work within the remit and scope of the job description. To input annual leave and training request on electronic system in a timely manner. To participate in regular 1:1 clinical supervision and appraisals with the EPR Clinical Lead. To work effectively as a team member supporting other staff as required. This role may require working in collaboration with another HVCA or independently. Some agile working may be possible, with a line manager available for reference as needed. May be required to maintain and update team social media channels. To be first line of contact for service users, supporting distressed parents as required and ensuring escalation to the Health Visitor.

Previous experience working in a GP surgery is essential Strong knowledge of EMIS Web system Excellent communication, organizational, and multitasking skills Ability to work independently and as part of a team Attention to detail and confidentiality.

Main Duties and Responsibilities 1. To check and certify invoices using JAC, as per Trusts Standing Financial Instructions and Pharmacy policies and procedures. 2. To investigate all invoice queries, obtain credits; gather, assess and analyse information regarding to-follows on orders, cancel and if required, advise Chief Pharmacist on delayed orders when appropriate. 3. To file and maintain auditable records of all orders, delivery notes and invoice payment authorisations for all goods arriving at Pharmacy. 4. To check monthly statements and investigate discrepancies where appropriate using computer generated standard monthly reports. 5. To process automatically generated daily orders using the Pharmacy computer system (currently JAC) in accordance with documented standards and procedures. For more information, please see the Job Description and Personal Specification for this role.

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience. Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team. We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS. This post will require a standard DBS check and it will be the postholders responsibility to finance this.

Main duties and Responsibilities To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols. To draw up lists for operation sessions, in accordance with agreed protocols. To reschedule appointments and lists as necessary, according to agreed protocols. To provide information to patients about booking procedures and provide relevant leaflets and information packs. To assist with the maintenance and validation of waiting list information. Liaise with Consultant/Surgeons when compiling operation lists. Book patients for operations from peripheral clinics held at other hospitals. Provide provisional operation lists to surgeons for them to agree/alter as necessary. Book patients onto other hospital operation lists for day surgery. Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines. To be flexible and be willing to assist and cover other colleagues within the Unit. Welcome patients and members of the public entering the department. Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department. Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner. Complete the transfer of patients on Lorenzo system, in a timely manner. Make follow up outpatient appointments as required. Assist patients with any transport difficulties. Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge. Answer the telephone and take necessary action. Download information from Unisoft for endoscopy staff to submit reports to GPs. Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas. Telephone patients to remind patients of their procedure date and gain confirmation of their attendance. Follow the required procedure for all patients who do not attend on the day to ensure; Patient is removed from waiting list or receives another appointment Lorenzo is updated Details are given to the Ward Manager If clinics are not open to allow the booking of outpatient appointments inform relevant parties. Relationships Internal: Medical Staff Nursing Staff Operational Managers Clerical Staff External: Outside agencies as required Special Requirements Possess a good standard of education along with good keyboard skills RSA 11 or equivalent. A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role. Must be able to communicate in a professional manner with the public, internal and external professional bodies. The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions. To sit for long periods of time inputting data onto computer programme. To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone. To be able to communicate with all disciplines of staff and internal and external professional bodies. 6 day working service.

For more information about the role and responsibilities please see the attached job description and person specification.

Tasks to undertake: Covering reception meet and greet to children, young people, parents, carers and other professionals Working with our clinical system (booking appointments, data input) Telephone calls Dealing with queries both face to face and over the telephone Supporting clinical staff and the wider admin teams.

Prepare theatre list admissions for individual Consultants and for theatre operations and for non-theatre procedures by liaising with Consultants. Patients are identified from the waiting list reports taking into account the priority of the cases to the Surgeon. Identifying the suitability for Consultants, Registrars or other members of the team to perform an operation or procedure. Complete a working sheet for all admissions and then input the details onto the computerised Lorenzo and ORMIS system. You will find the full duties and responsibilities detailed within the attached Job Description .

Deal with all telephone calls relating to the outpatient appointments and the booking system, ensuring all calls are dealt with in a polite, pleasant and professional manner. Book all new and follow-up appointments according to the Patient Access policy ensuring that all appointments are made using direct booking systems and within waiting time targets. Record patients on the Lorenzo system according to data quality standards and the Patient Access Policy. To act as a first point of contact for dealing with enquiries and take action as necessary liaising and effectively communicating at all levels using written, oral and electronic methods. Booking of all patient appointments in line with Trust and National targets Contacting patients for short notice appointments aiding clinic utilisation Contacting patients to inform them of short notice clinic cancellations / reschedules To cancel, re-appoint and reschedule patients appointments at patient or Consultant request Absorb information from many different points of contact including patients, nursing and clinical staff, secretaries, outside locations, GP surgeries and other hospitals by written, verbal and email communication. Act on the information and distribute accurately. To prepare all necessary documentation and/or paperwork for clinics To telephone patients at short notice to fill empty clinic slots To correct any operator errors within Lorenzo following protocol. Works flexibly on a rota basis to cover Outpatient reception areas as required. To ensure that Consultants are aware of any patients who DNAd clinic appointment and undertake action as required. To open and sort Outpatients post daily and to take appropriate action. To provide cover in any other team or department within the Directorate if required

For further details / informal visits contact: Rachel Jolly Senior Admin Lead Rachel.jolly@covwarkpt.nhs.uk 07771910788 or Huzaifa Sheikh Admin Team Co-Ordinator Huzaifa.sheikh@cpvwarkpt.nhs.uk 07917 131 388

The role is pivotal in line managing admin support across the site; therefore it is essential you have previous experience line managing staff and you also need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation. You must be able to build effective working relationships, be approachable and accessible to support the Senior Admin Lead in terms of effective management/use of admin support, buildings and the provision of services from them. This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS.

Main duties and Responsibilities To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols. To draw up lists for operation sessions, in accordance with agreed protocols. To reschedule appointments and lists as necessary, according to agreed protocols. To provide information to patients about booking procedures and provide relevant leaflets and information packs. To assist with the maintenance and validation of waiting list information. Liaise with Consultant/Surgeons when compiling operation lists. Book patients for operations from peripheral clinics held at other hospitals. Provide provisional operation lists to surgeons for them to agree/alter as necessary. Book patients onto other hospital operation lists for day surgery. Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines. To be flexible and be willing to assist and cover other colleagues within the Unit. Welcome patients and members of the public entering the department. Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department. Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner. Complete the transfer of patients on Lorenzo system, in a timely manner. Make follow up outpatient appointments as required. Assist patients with any transport difficulties. Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge. Answer the telephone and take necessary action. Download information from Unisoft for endoscopy staff to submit reports to GPs. Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas. Telephone patients to remind patients of their procedure date and gain confirmation of their attendance. Follow the required procedure for all patients who do not attend on the day to ensure; Patient is removed from waiting list or receives another appointment Lorenzo is updated Details are given to the Ward Manager If clinics are not open to allow the booking of outpatient appointments inform relevant parties. Relationships Internal: Medical Staff Nursing Staff Operational Managers Clerical Staff External: Outside agencies as required Special Requirements Possess a good standard of education along with good keyboard skills RSA 11 or equivalent. A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role. Must be able to communicate in a professional manner with the public, internal and external professional bodies. The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions. To sit for long periods of time inputting data onto computer programme. To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone. To be able to communicate with all disciplines of staff and internal and external professional bodies. 6 day working service.

Responsibility for Staff Responsible for the day to day supervision of Band 2 and 3 Admin Supportstaff Support the Band 5 Senior Admin Lead to: Manage annual leave for the A&C team ensuring adequate cover ismaintained to meet service needs at all times and keep up to date records Manage attendance including return to work interviews and monitorattendance levels in accordance with Trust policies Manage performance and disciplinary issues in conjunction with Band 5Senior Admin Lead Conduct annual staff appraisals and regular one-to-one meetings Prioritise workloads to ensure maximum utilisation of available time. Beresponsible for the allocation of work and arranging cover for absence of A&Cstaff Chair and manage action tracker for A&C Team meetings Identify A&C staff training needs with Band 5 Senior Admin Lead Supervise the induction and in-service education and training of all new A&Cstarters Co-ordinate and participate in the recruitment, induction and trainingprogrammes for new and temporary members of admin, clinical andmanagement staff and students, adhering to Trust policies and proceduresResponsibility for Information Be responsible for confidentiality in line with Trust policy and procedures Accurately input confidential data using a variety of Trust IT systems in atimely way. Strictly adhere to Caldicott and the Data Protection Act Prepare and scan information onto the Trust IT systemsJE 140191A / 13 February 2015 (Updated 01/09/2023) Identify all outstanding data items in order to update patient / staff records assoon as possible Ensure all information held is kept up to date Ensure that filing is undertaken in a timely manner and delegate tasks asappropriate Be responsible for the quality of information Photocopy and distribute documents as required Shred and destroy confidential documentation in line with Trust policy Provide information / produce reports as directed by Senior Managers Input staff information into the Electronic Staff Record (ESR) adhering toconfidentiality and only accessing the information required to fulfil the role /task Oversee all aspects (as identified) in relation to clinical preparation, such asverifying patient demographics details and making up patient and clinic filesas required Occasionally, provide signposting and partner agency information to serviceusers Co-ordinate the responses to requests for information/care records asappropriate and ensure that National guidelines and deadlines are adhered toData input responsibilities: Ensure that all staff are trained and competent in the use of all Trust ITsystems Set up and maintain information systemsCare records management responsibilities: Be responsible for the lifecycle management of records in paper andelectronic form Create electronic and paper care records for new patients to the standardTrust design. Maintain a confidential and efficient filing and maintenance system ensuringpaper and electronic care records are up to date and available for staff asrequired. Including filing information into patient care records Request and ensure the return of patients care records to the library / storagearea, tracking the movement of records as appropriate Use appropriate missing records systems when unable to locate carerecords. Participate in the on-going archive process for paper care records