Backup Admin & Service Administrator | S2 | CIO | Milton Keynes
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Our Tech Team at Santander UK is growing, and we are looking for Backup Admin & Service Administrator to help us continue leading the way in innovative banking.
You'll be at the heart of our organization's data resilience and service excellence. Working with the team of dedicated professionals, you'll enhance your expertise in developing and implementing robust backup solutions to safeguard crucial data against system failures, cyber threats, or data corruption.
Join us in reshaping the future of Santander and help make a difference for our customers.
The difference you'll make:
- Ensuring backup requests, incidents or problem are daily monitored and reported, as well as ensuring any required actions are executed within SLAs
- Working on multiple backup technologies with expert analysis capability to detect and manage trending incidents as well as manage workload and predict resourcing requirements
- Participating in planning, design, implementation and maintaining the banks technology infrastructure
- Building and managing internal service relationships with providers to ensure contractual obligations
- Defining and operate the restore testing schedule, define scenarios and report evidence
- Analysing audit requirements and provision of evidence as well as document process and procedures and provision of performance KPI metrics
What you'll bring:
- Highly technical skills to support multi-vendor backup environment including but not restricted to NetBackup, TSM and Avamar
- Expertise in troubleshooting production environments
- Experience in configuring and commissioning backup infrastructure
- Knowledge and experience in maintaining and performing tuning and upgrades in backup environments
- Ability to perform culture of service excellence throughout all operational activities
- Ability to develop and maintain technical documents and artifacts using ServiceNow and CMDB tools
It would also be nice for you to have:
- Experience on monitoring tools like Dynatrace
- Deep knowledge of other technologies such as Network, Firewalls, VMware and Operative Systems
- Demonstrated skills in thinking out of the box and in developing complete technical solutions from concept to production based on industry experience
- Experience of active collaboration across technology, coordinating initiatives that require participation of more than one team, designing solutions that comply with Santander UK standards
- Awareness of the latest developments in backup technology, ensuring proactive maintenance of service levels
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we're happy to discuss specific requirements throughout the recruitment process.
This role is based in Milton Keynes and our current expectation is at least 2 days in an office every week.
If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move, as well as answer any questions you have about working in the Santander tech team. If both sides agree we will send your CV to the hiring manager to review. For this position, the interview process will be:
1st Stage - Technical Interview - this will a 30min technical interview with one of the team
2nd Stage - A one-hour formal interview where we will ask both technical and competency-based questions. This can be done virtually or face to face depending on your situation.
If there's anything we can do in the recruitment process to help you achieve your best, please let us know.
Inclusion
At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- £500 annual cash allowance to spend on our great range of benefits
- Eligible for a discretionary performance-related annual bonus
- We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Benefits supporting you and your family, such as death-in-service benefit, income protection, and voluntary life assurance and critical illness cover
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
- Share in Santander's success by investing in our share plans
- Support your favourite causes through charitable giving and our community partnerships
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role you're interested in, then please apply.
If there's anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it's a copy of our application form in another format or additional assistance, we're available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080
