Total 3 job vacancies by The Royal Orthopaedic Hospital NHS Foundation Trust

Our very busy Oncology department is offering the opportunity for an experienced Band 2 clerical support assistant to provide support to our highly cohesive team for 37.5 hours per week, worked over 5 days.

Please note previous applicants need not apply.

The successful applicant will be a diligent and organised worker, with the ability to be flexible within a small team and at times work alone, managing their own workload and using their own initiative. Candidates are required to be confident in liaising with people at all levels, as well as communicating sensitive information with an understanding of patient confidentiality, adhering to all NHS policies and procedures.

Previous experience working within the NHS and knowledge of the hospital PAS system is essential to this role.

We are looking for a patient-centred individual with excellent interpersonal skills. If you are enthusiastic, self-motivated and are ready for a new and exciting challenge, please apply.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
1. Posting of all correspondence, internally and externally for the secretarial team.
2. Copy typing/pasting of digital files and the typing of patient’s results correspondence.
3. Ensure all medical records are tracked in and out of the department.
4. Enquire using PAS and e-mail to query patient appointments.
5. Collecting medical records from all departments including the Health Records Library.
6. Answering telephone queries, telephoning patients and supplying general information, referring to Senior Team Secretary for advice where necessary.
7. Liaising with Medical Records, Appointments and relevant departments.
8. Collating pathology forms for the relevant clinics and filing pathology forms as necessary.
9. Requesting x-rays both within and outside the Trust, as required.
10. Tracking referral letters using PAS.
11. Opening and dealing with all incoming mail and e-mail.
12. Photocopying and faxing.
13. Liaising with secretarial team for schedule of day-to-day tasks.
14. To provide cross cover with other Secretarial Support Clerks within team for annual leave and sick leave.
15. Co-operating in the introduction of new procedures, policies or technology, including any technology associated with the Patient Administration System, and assisting managers in its implementation.
16. To cover for Team Secretaries when competence achieved.


This advert closes on Tuesday 17 Sep 2024

Proud member of the Disability Confident employer scheme

To provide administration support to the POAC team, including both clinical and administration staff groups. Ensuring effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.

To provide admin support to the POAC team, including both clinical and admin staff to ensure effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.

Provide administrative support to the POAC Ward Manager and Admin Manager.

Incorporating printing and photocopying.

Provide accurate information for the POAC admin manager and Ward Manager.

Adhere to Trust policies and procedures

Update Synopsis entries to provide the minimum level of information needed.

Assist patients, if required, in order for them to complete their Health Questionnaire on Synopsis

Printing patients SCR’s.

Contacting patients by telephone to remind them to complete their Health Questionnaire and assisting them with this if required to enable triage nurses to make decision on level of assessment required.

Checking and cross referencing upcoming clinics to ensure the majority of patients have completed Health Questionnaires prior to their assessments to assist with patient flow through the department.

Photocopying information for the nurses to disseminate to patients.

Based on nurses station answering incoming calls – taking messages as and when needed and liaising with appropriate staff to action those messages.

Ensure case notes are available for all patients attending the pre-operative assessment centre. This may include retrieving notes form medical records library, secretaries offices etc.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To provide administration support to the POAC team, including both clinical and administration staff groups. Ensuring effective communication with patients and the multidisciplinary team and contributing to a positive patient experience throughout the Unit.

Please see the job description for full details.






This advert closes on Friday 19 Apr 2024

Proud member of the Disability Confident employer scheme

A Vacancy at The Royal Orthopaedic Hospital NHS Foundation Trust.


The Royal Orthopaedic Hospital (ROH) is an international renown Teaching Hospital with an ambition to become the orthopaedic leader through harnessing the power of knowledge, education, training, data, information and innovation. The ROH has a reputation for delivering high quality training and education for Hospital staff, undergraduate and post graduate medical students.

The Education and Training Administrator will be joining the 2023 award winning Non Clinical Team of the Year, Education and Training, and fulfilling a key role in facilitating and co-ordinating the effective delivery of administrative functions within the department. They will ensure full and appropriate use of the Knowledge Hub facilities, delegating as necessary to ensure day to day work is complete and courses and training sessions are supported appropriately. They will work closely with the Medical Education Team, and Training and Development Team to deliver a high quality experience to all Knowledge Hub users. Including participation in decision-making and changes in strategy that may affect the day to day running of the Knowledge Hub.




• To provide general office and administrative support services to the Education and Training Team, including Training and Development, Undergraduate education, Post-graduate education and Library services.
• Provide a room booking service using an online room diary management system for the Knowledge Hub.
• Be first point of call to Knowledge Hub users, providing a high quality welcome service.
• To undertake general office duties; answering the telephone, taking messages, dealing with requests from people visiting the Knowledge Hub, filing, photocopying, scanning and handling incoming and outgoing post.
• To communicate with staff, trainees, students and visitors on a daily basis, providing support where required and working to help resolve any issues.
• Produce accurate letters, minutes from team meetings, attendance reports and maintain databases when required.
• To assist the Medical Education Coordinator and Training Programme Director with the coordination of SPR weekly teaching.
• Assist the Medical Education Team with the coordination of Internationally renowned training courses (FRCS revision course, ERASMUS course etc).
• Contact and request assistance from volunteer patients for courses, if course delegates are required to demonstrate examination techniques in a clinical environment.
• Assist the Medical Education Manager with Postgraduate doctor Induction/Rotation.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

The post holder will carry out their duties in such a way to make a direct and positive contribution to the organisation of the work. It is essential that the post holder should exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

As part of the role, you will be enrolled and supported to complete a NVQ Level 3 Business Administration Apprenticeship.


This advert closes on Wednesday 3 Jan 2024

Proud member of the Disability Confident employer scheme