Total 25 Fresh/Entry Level Administrative / Clerical job vacancies in Coventry, West Midlands

Admin Support - Band 2

37.5 Hours Per Week

Children's AHP Therapy Admin Team

Coventry and Warwickshire Partnership Trust are looking for an enthusiastic and self-motivated individual to join our admin team supporting our Children's AHP Therapy Services, based at Wayside House.

The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administrative support for the service. You will work within a skilled mixed Admin Team in the building to support admin and clinical services and duties will include telephone bookings and queries , scanning , uploading to our system and sending out appointment letters. You will have excellent communication skills as you will be liaising with internal and external agencies, other staff members, parents/carers and patients.

Weare looking for a compassionate approach to supporting patient care and service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible approach to work. The essential requirements of this post are a good telephone manner, high level communication skills and attention to detail. You will have good organisational skills and the ability to work both independently and as part of a team. We have a full electronic patient record system which is central to our work, so accurate record keeping is critical, and you must be able to concentrate in a busy working environment.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support group

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Handling all aspects of patient appointments

Maintaining an shared inbox

Working to tight deadlines

To communicate effectively

Inputting data in a timely and efficient manner

Confidentiality of patient information

Scanning and uploading documents


This advert closes on Thursday 28 Nov 2024

As a Medical Secretary in Oncology you will provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Oncology Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

An ideal candidate for this position should have excellent customer service, effective and timely resolution of queries received and
ability to support the Trust in providing quality care to its patients.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1. To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

2. To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly manner and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system.

3. To ensure the effective organisation of all patients under the care of the consultant and their team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to-date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics.

4.Provide administrative support for Oncology Departmental meetings as required. This would include organising meetings, booking rooms, taking meeting minutes, and providing administrative support as and when required.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services.

This will require:
• effective management of the consultant’s time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel;
• arranging meetings/events.
• effective management of the consultant’s office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems;
• ensuring office equipment and stationery levels are maintained, processing orders as required.

2. To continually contribute to patient and business improvement Agendas.

This will require:
• Undertaking any project work as directed, including obtaining information;
• Collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines.

3. To support team members.

This will require:
• Demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times;
• Providing cross cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required

For further details of the job role please see attached job description.


This advert closes on Monday 25 Nov 2024

Admin Team Coordinator forCommunity Mental Health Team

Permanent, Full-time post based at Swanswell Point, Coventry

Previous Applicants Need Not Apply

Coventry and Warwickshire Partnership NHS Trust has an exciting opportunity now available and we are looking for an enthusiastic, dynamic individual to line manage and co-ordinate the administrative staff functions within the Community Metal Health Team in Swanswell Point. You will need to be self-motivated with excellent communication and organisational skills to apply for the role of Admin Team Coordinator based at Swanswell Point, Coventry.

Previous Applicants Need Not Apply

The post holder will need to provide oversight to the roles of the administrative staff in the provision of a comprehensive administration & data co-ordination support service, supporting the Senior Admin Lead.

You will be acutely aware of maintaining confidentiality and you will be used to managing many competing priorities on a daily basis. We are looking for individuals with a positive approach to change who are supportive of service improvements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

Previous Applicants Need Not Apply

The role is pivotal in line managing admin support across the site; therefore it is essential you have previous experience of line managing staff and you also need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.

You must be able to build effective working relationships, be approachable and accessible to support the Senior Admin Lead in terms of effective management/use of admin support, buildings and the provision of services from them.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS.


This advert closes on Wednesday 13 Nov 2024

To support the Cardiology Admin Team and Consultants

Provide effective and efficient administrative support to the department and support the Band 5 Admin Manager.

Expected to use own initiative and able to work unsupervised and take responsibility for themselves and the quality of their work and the service they provide to patients.

Must be able to plan and manage a range of duties, organise own work to meet deadlines and respond professionally to enquiries both internal and external to the organisation.

Act as a role model to colleagues, always seeking to maintain the highest standards of professionalism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Act as first point of contact in scheduling outpatient waiting list and ensuring that clinics are utilised appropriately and waiting lists are managed effectively.
2. Liaise with clinician’s to ensure all Clinics are utilisated and appropriate staffing is in place.
3. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing day to day supervision and ongoing training and development for junior colleagues.
4. Monitor and validate waiting lists

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Responsible for booking appointments Input E-Referrals and ASI’s are managed appropriately
• Admit and Discharge clinics
• Provide administrative support as required, eg typing, data inputting, filing, scanning/copying in line with Trust Policies and Procedures.
• Answer/deal with complex face-to-face/ telephone and email enquiries from patients and other service users.
• Support with ongoing training programs.
• Deal with incoming and outgoing post

For further details of the role please see the attached job description


This advert closes on Monday 4 Nov 2024

To provide a comprehensive and confidential administration support to the Vascular Surgery team. As required, to act as a source of advice and guidance regarding the speciality. You will need to have excellent secretarial skills and be able to organise busy schedules and diaries. Accuracy and attention to detail with the ability to remain calm under pressure is essential.

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Closing date: please note that this vacancy will close once sufficient applications have been received.

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The day to day duties will include handling telephone calls, emails, dealing with patient queries with tact and sensitivity, updating patient records, dealing with confidential information, typing letters and filing. Will support the Vascular Nurse Specialists and Band 4 Secretaries.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Main duties include providing a comprehensive admin service to the Vascular Surgery team. The service requirements include ensuring that all of the relevant appointments are booked following Trust policy. Relevant paperwork is correct and up to date, E-referrals, outpatient waiting list, typing, diary management, clinic management and dealing with patient queries.

1. To ensure, wherever possible, that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, reporting exceptional circumstances where necessary.

This will require:

Effective collaboration with all relevant personnel to maintain an efficient administrative system; building good working relationships with appropriate internal and external Departments, planning and monitoring activity levels to ensure optimum use of staff resources, reporting related issues to the Group Manager-manipulation and distribution of appropriate correspondence.

2. To assist with the implementation and maintenance of an efficient office management system/procedures to enable the Group to optimise its patient care services.

This will require:

Effective time management; arranging and preparation of correspondence and reports; establishing and maintaining efficient manual and electronic correspondence and documentation management systems.

3. To support Team members.

This will require:

Undertaking appropriate staff training and development as required; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required. To undertake any other reasonable duties as requested.

Please see attached job description for further information.


This advert closes on Monday 28 Oct 2024

Full Time Receptionist/ Admin Support based at RISE Wood End Health Centre, Coventry

Coventry and Warwickshire Partnership Trust are seeking an enthusiastic and self-motivated individual with a comprehensive understanding of working on a busy reception to join our RISE ED admin team based at Wood End Health Centre, Coventry .

The post holder will play an important role supporting the RISE Team as you will be front of house greeting patients and visitors to the service and taking the telephone calls. You will also be providing efficient and comprehensive administrative support to the RISE admin team, clinicians and managers which will include making and rescheduling clinic appointments, electronic care records management and data inputting.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:

· generous annual leave entitlement which increases during your time with us

· excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more

· salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more

· discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes

· wellbeing support, including an in-house counselling service, external helpline and more

· staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

We will require a well organised individual who is able to empathise with our service users and be able to deal with sensitive enquiries in a confidential manner. The role requires excellent customer service skills due to the nature of the calls as well as previous reception/office experience.

Applicants will need to be computer literate in Word, Excel and electronic mail with excellent accuracy in data input. You must have the ability to multi task, manage and prioritise own workload and be able to work on both your own initiative and as part of a team.

We are looking for individuals with a positive approach to change who are supportive of service improvements and able to build effective working relationships, be approachable and accessible with a flexible approach to work.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue an administrative career in the NHS.

This post will require a standard DBS check and it will be the postholder’s responsibility to finance this.


This advert closes on Friday 18 Oct 2024

An extremely exciting opportunity has arisen for an Admin support to support the new and transformational One Coventry Integrated Team (OCIT) service. The trust along with Coventry City Council and Coventry and Warwickshire Partnership Trust have designed and developed 3 Local Integrated Teams (LITs) across the city of Coventry which are supported by mutli-professional teams offering a holistic and integrated approach to urgent community needs for the residents of Coventry.

Local integrated care is one of the Trust’s fundamental purposes, as set out in our refreshed strategy for 2022-2030; ‘More than a hospital’. The Trust has an ambition to deliver improvements in the health and wellbeing of our local populations through collaboration with partners across the health and social care system. The Patient Flow Coordinator role is key to the successful delivery of this exciting and transformational service aimed to improve the health and wellbeing of the Coventry population.

The Admin support will work autonomously within the LIT demonstrating effective time management, organising a varied caseload whilst supporting the LITs with the booking of appointments and supporting in MDT's. The successful candidate will have effective communication skills, a high level of administrative skills, an eye for detail and be able to multitask.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Be responsible for booking all appointments for the clinicians.
• Attend MDT's and update trackers.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
• Work effectively as a team member.
• Provide an administrative service across all services in the building including word-processing, drafting, producing and proof reading for example meeting notes, reports, letters and business documents from either audio, digital dictation or copy sources.
• Undertake general office duties as required including filing, photocopying, collating, and distributing information, receipt, and distribution of incoming and outgoing mail.
• Operate and maintain a robust, accurate and secure filing system that is easily accessible by all staff.
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Procurement - order stationery, clinical supplies, and equipment stock
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the local area during cross cover arrangements.
• Support in attending MDTs and update trackers.
• Be responsible for booking all appointments for clinicans.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

For further details please see the attached job description.


This advert closes on Friday 18 Oct 2024

Band 2 Admin Support - Support Services for Adult Physical Health

Full Time 37.5hrs

Tile Hill Health Centre

If you enjoy helping people in a reception/ office-based environment, this could be the role for you. Candidates will need to be organised, able to solve problems and work to deadlines, whilst maintaining accuracy and attention to detail.

Excellent communication skills and a friendly approachable nature are essential for this role as you will be the first point of contact for our visitors/patients either face to face or on the telephone.

The role is varied, requiring a person with good organisational skills and ability to work under pressure while providing a positive, responsive, and professional service on behalf of the team.

The main duties of the role will include –
• To provide efficient admin & clerical support to Adult Physical Health Services.
• To greet patients at reception
• Deal with telephone and face to face enquiries from patients, relatives, and service users.
• Input data into administration systems, so excellent keyboard skills are essential.

This role is for 37.5Hous per week, working Monday to Friday 08.30 - 17.00. The post holder will need to be flexible as they may be required to undertake cross site working to cover annual leave/sickness to meet the needs of the service.

Please see attached Job description and person specification for full details of roles and responsibilities.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For more information on this role please see attached Job description and person specification. This will give you a better overview of the job role and requirements.

If you have any questions, please contact Katie Forbes - Katie.forbes@uhcw.nhs.uk

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.


This advert closes on Sunday 8 Sep 2024

To provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1.To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

2.To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly fashion and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary.

This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.

3.To ensure the effective organisation of all patients under the care of the psychologists and his/her team in accordance with Local and National policy and targets.

This will require effective collaboration with: the Booking Centre and Patient Access Team to ensure the waiting list is up-to-date and accurate at all times, Outpatient Access Team and Group Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway of all patients is seamless and sensitive to their needs.



University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

• To maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services. This will require: effective management of the clinician's time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel, arranging meetings/events, composing and transcribing minutes proactively ensuring action points are raised and completed, preparation of correspondence and reports; effective management of the clinician's office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems; ensuring office equipment and stationery levels are maintained, processing orders as required and tracking patients through their pathway from initial referral to discharge
• To support team members. This will require: demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times; providing cross-cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required
• Provide oversight to the Support Secretaries for associated administrative activities, such as patient bookings, appropriate documentation and typing, with local training
• Use of hospital systems, i
• Liaise with patients over the phone for clinics, theatre bookings and general queries, providing feedback to Clinician's and Administration Manager team for any urgent matters. Ensuring clear lines communication and correspondence in line with Trust policies and procedures
• Responding to patient complaints and providing follow-up actions for any outcomes required to the PALS team and senior management

For further details of the role please see the attached job description.


This advert closes on Sunday 8 Sep 2024

An exciting opportunity has arisen for an enthusiastic, reliable and highly motivated individual to join our dedicated team at University Hospitals Coventry & Warwickshire, as a band 3 Admin Officer.

You will be part of a large clinical team providinga specialised, comprehensive and patient-centred clinical administration and secretarial service to the Nuclear Medicine team in accordance with department and Trust guidelines, policies or procedures. To act as a source of advice and guidance regarding the specialist work undertaken in the department.

It is essential the successful candidate enjoys working with people and has a genuine interest in patient care. You must have excellent communication and organisational skills, work well as part of a team, but also have the ability to use your initiative and work individually.



To provide a specialised, comprehensive and patient-centred clinical administration and secretarial service to Scientific/Medical Consultants and the Nuclear Medicine team in accordance with department and Trust guidelines, policies or procedures. To act as a source of advice and guidance regarding the specialist work undertaken in the department.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.
1. To ensure all clinical enquiries, from whatever source are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and all appropriate records are maintained.
1. To ensure the effective organisation of all patient episodes under the care of the Nuclear Medicine & Vascular Ultrasound team in accordance with local/national policy and targets.
1. Action incoming and outgoing mail, E-mails or phone calls; prioritising and liaising with others appropriately.
1. Communicate with service users on behalf of the clinical teams including instructions relating to pre-test preparation/checks, test details and medication.
1. Welcome, receive and greet all patients and visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
1. To follow and maintain an efficient office management system / procedures to

enable the medical and scientific consultants and their team to optimise patient care.
1. To provide cross-cover on a reciprocal basis in the absence of colleagues, providing an efficient functioning of the admin office.




This advert closes on Sunday 1 Sep 2024

Admin Team Coordinator forCommunity Mental Health Team

Permanent, Full-time post based at Swanswell Point, Coventry

Coventry and Warwickshire Partnership NHS Trust has an exciting opportunity now available and we are looking for an enthusiastic, dynamic individual to line manage and co-ordinate the administrative staff functions within the Community Metal Health Team in Swanswell Point. You will need to be self-motivated with excellent communication and organisational skills to apply for the role of Admin Team Coordinator based at Swanswell Point, Coventry.

The post holder will need to provide oversight to the roles of the administrative staff in the provision of a comprehensive administration & data co-ordination support service, supporting the Senior Admin Lead.

You will be acutely aware of maintaining confidentiality and you will be used to managing many competing priorities on a daily basis. We are looking for individuals with a positive approach to change who are supportive of service improvements.

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

The role is pivotal in line managing admin support across the site; therefore it is essential you have previous experience of line managing staff and you also need to be competent in delivering advice and support to staff. You will be expected to use your own initiative and able to work unsupervised, undertaking specific project work as necessary. You will be expected to plan and manage a range of complex duties, organise own work and that of others to meet deadlines and respond professionally to enquires both internally and externally to the organisation.

You must be able to build effective working relationships, be approachable and accessible to support the Senior Admin Lead in terms of effective management/use of admin support, buildings and the provision of services from them.

This is an excellent career development opportunity for a self-motivated and enthusiastic individual who wishes to pursue a management career in the NHS.


This advert closes on Wednesday 21 Aug 2024

To provide comprehensive and confidential administration and secretarial support to meet the progressive service needs of the Speciality in accordance with Departmental, Trust and National standards, policies and procedures.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.
1. Requirement for potential working over multiple sites, in the hospital setting, as well as out in the community
2. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained
3. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets
4. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets
5. To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.
6. Provide appropriate cover in the absence of other members of the team.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence®designated organisation – please click the link for further details about this prestigious award.Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. Requirement for potential working over multiple sites, in the hospital setting, as well as out in the community.

2. To book appointments appropriately, escalating issues as they arise.

3. Receptionist duties, acting as the first point of contact, booking patients into clinic, dealing with routine enquiries, taking action as necessary liaising with others as appropriate.

4. To ensure all routine and/or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring as appropriate and a proper record is maintained.

5. To ensure wherever possible that all documentation is up-to-date, in an orderly fashion and available whenever decisions are being made, liaising with department and Trust staff to maintain an efficient record system, prompt transcription and distribution of correspondence in compliance with local/national targets.

6. To maintain accurate and up to date internal computer systems and to retrieve and generate information to assist in the effective organisation of all patients/customers in accordance with local and national policies and targets.

7. To undertake general office duties such as; faxing, typing, photocopying and uploading/downloading information to/from external agencies efficiently and effectively. To review stationary levels and inform appropriate person when necessary.

8. To maintain efficient office management system/procedures to enable the department/clinical team to optimise their customer/patient care by ensuring that the data entered onto the systems is accurate, complete and up-to-date, identifying issues and acting accordingly

9. Support new team members by demonstrating and explaining routine dept practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.

10. Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, CRRS, CRIS, Ultra, Respond, IMPAC etc.

11. To receive all incoming post, sorting and distributing it throughout the department

12. Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description.


This advert closes on Monday 12 Aug 2024

Receptionist / Float Admin Support - Band 2

Caludon Centre – Main Reception

Permanent

20 hours per week

Monday to Friday / 10am - 2pm with some flexibility

Who we’re Seeking: To recruit to Receptionist / Float Admin support role based at The Caludon Centre, within an Adult Mental Health service. The post-holder will be required to work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient Reception and Admin support service to Non-Clinical, Clinicians and Managers across the Trust.

The role is interesting and varied and we are looking for individuals who are personable, empathetic and comfortable working within the mental health service environment.

We welcome applications from individuals with a positive approach to change and supportive of service improvements. You must be able to build effective working relationships, be approachable and accessible with a flexible work ethic and demonstrate the values and behaviours in line with our Trust policies.

This is an excellent career development opportunity for self-motivated and enthusiastic individuals who wish to pursue an administrative career in the NHS.



The Job Role: To be the first point of contact and support for patients, staff and visitors, some of whom may be distressed and in crisis.

Responsibilities will also include: electronic patient record management (using CareNotes), scanning/printing, uploading, managing complex patient phone queries, booking/amending clinic appointments, managing clinic room bookings, and data inputting, as well as general day to day admin/reception duties.

You must be able to multi-task under pressure and work flexibly to meet the needs of the service. The role will require you to cover the main hospital reception area and provide general admin support to other services when required within the building.

Join our team and enjoy the following rewards:

Annual leave starting at 27 days + 8 BHs, rising to 33 days + 8,

Generous pension scheme,

Childcare vouchers,

Health and Wellbeing offers for staff,

Reimbursement of eye sight checks,

Employee assistance programme (counselling, financial/legal support, etc),

On-line learning + qualification development programmes,

Coaching support,

Success awards, including long service vouchers, etc…

The service received an overall rating of Good by the CQC and an Outstanding for care and compassion of which we are rightly proud. We have also been recognised both locally and nationally by receiving awards for the services we provide.

Coventry and Warwickshire Partnership Trust provides a full range of expanding physical, mental health and learning disability services to children, young adults, adults and older adults over many sites across Coventry, Warwickshire and Solihull.

Services are provided to a population of over one million people living in Coventry and Warwickshire and also a wider geographical area in some of our specialist services, we see on average around 5,000 patients every day.

Skills and Experience: Your skills will include the ability to priorities, co-ordinate, and delegate your workload and that of other team members

The successful candidate will be educated to GCSE level with an administration NVQ or QCF or equivalent experience. Essential requirements of this post include a confident telephone manner, good IT skills, high level communication skills, attention to detail and sensitivity due to the nature of the service. You will need good organisational skills and the ability to work both independently and as part of a team.

Knowledge and experience of Microsoft Office systems would be an advantage however, training will be provided for in-house systems such as Carenotes, ESR, Tracking etc.

You will work on your own initiative and organise your own workload, as well as that of others, meeting deadlines, and responding professionally to enquiries both internally and externally to the organisation.

The Successful candidates will require a DBS checks and completion of an on-line training modules. Uniform can be provided if required.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.


This advert closes on Tuesday 13 Aug 2024

As a Medical Secretary in Diabetes & Endocrinology you will provide a specialised, comprehensive and confidential patient centred clinical administration and secretarial service to Diabetes & Endocrinology Consultants and their teams in accordance with Departmental, Trust and National standards, policies and procedures. To act as a source of advice and guidance regarding the specialism.

An ideal candidate for this position should have excellent customer service, effective and timely resolution of queries received and
ability to support the Trust in providing quality care to its patients.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

1. To act as a senior point of contact to ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

2. To ensure, wherever possible, that all clinical documentation is up-to-date, in an orderly manner and available whenever clinical decisions are being made, reporting exceptional circumstances where necessary. This will require: effective collaboration with all relevant personnel to maintain an efficient administrative system; prompt transcription, manipulation and distribution of appropriate correspondence.

3. To ensure the effective organisation of all patients under the care of the consultant and their team in accordance with Local and National policy and targets. This will require effective collaboration with: the Booking Centre and Patient Access team to ensure the waiting list is up-to-date and accurate at all times; Outpatient Access team and General Managers to monitor the utilisation and effectiveness of outpatient clinics, ensuring that established Patient Access Policy and procedures are adhered to; Theatre, Diagnostic and Ward teams to ensure that the elective care pathway for all patients is seamless and sensitive to their needs.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care.

We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

1. To implement and maintain an efficient office management system/procedures to enable the consultant and his/her team to optimise their patient care services.

This will require:
• effective management of the consultant’s time, managing schedules and leave arrangements ensuring appropriate and timely communications with all relevant personnel;
• arranging meetings/events; composing and transcribing minutes proactively ensuring action
• points are raised and completed, preparation of correspondence, audio typing, general typing and reports;
• effective management of the consultant’s office by establishing and maintaining efficient manual and electronic correspondence and documentation management systems;
• ensuring office equipment and stationery levels are maintained, processing orders as required.

2. To continually contribute to patient and business improvement Agendas.

This will require:
• undertaking any project work as directed, including obtaining information;
• from the Internet, collation and reporting of data in order to produce reports and spreadsheets, utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include PMS (iPm from June 2007), CRRS and other systems as required. Share ideas for potential service improvement.

3. To support team members.

This will require:
• demonstrating and explaining Departmental practices and procedures; undertaking appropriate training and development with new and existing staff ensuring high standards of practice are maintained at all times;
• providing crosscover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.



For further details of the job role please see attached job description.


This advert closes on Thursday 25 Jul 2024

Admin Support Post - Band 3

37.5 hours per week, Monday - Friday

This is an exciting opportunity to join the Learning Disability and Autism Clinical Commissioning Team in an admin support role. The role involves working with a wide range of health, social care and third sector organisations, and is a great opportunity for an individual to join a team at the centre of a high profile and important programme of work, improving lives for people who have a Learning Disability or who are Autistic.

The post holder will support the Trust and Integrated Care System’s commitment to deliver the ambition of the national learning disabilities and autism programme (previously referred to as Transforming Care (TCP)) through ensuring people, adults, and children, are supported in the most appropriate setting to meet their needs.

The Team will have a focus on supporting people to discharge from specialist hospital placements into the community, or into the least restrictive environment, therefore reducing the number of people who have a learning disability and/or autism who are in specialist hospitals.
• Support the team by providing a range of administrative support to clinical and non-clinical team members adhering to procedures and processes within service timescales, whilst operating within a busy and demanding environment.
• Supervise the day-to-day workload of Band 2 Admin Support staff
• Maintain spread sheets and databases including the production of regular information reports.
• Be responsible for organising and servicing meetings / events as required, including room bookings, taking accurate notes, transcription, and circulation as appropriate.
• Procurement - order stationery, supplies, and equipment stock
• Use own initiative to meet tight deadlines.
• Provide flexible administrative and clerical cover as required. This might occasionally involve working at another base in the Coventry and Warwickshire partnership footprint.
• Oversea an effective initial assessment outpatient system and act as point of contact in relation to cancelling and re-arranging outpatient appointments

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put ‘people at our heart’; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

These include:
• generous annual leave entitlement which increases during your time with us
• excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more
• salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more
• discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes
• wellbeing support, including an in-house counselling service, external helpline and more
• staff networks and support groups

We’re always on the lookout for people who share our passion for improving the lives and wellbeing of people in our community, as well as our values of compassion, collaboration, excellence, integrity and respect.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.




This advert closes on Thursday 18 Jul 2024