Total 12 Junior Executive level Administrative / Clerical job vacancies in Kingston Upon Thames, KT2 7QB

What's involved with this role:

Temporary Colleague Services Assistant/Admin – Human Resources

Job Ref: N Tyneside 5184515113427

Pay Rate: £13.69 per hour PAYE

Hours per week: 35-37 Monday - Friday, normal working hours

Role Length: This opening assignment is for 6 months

City: Newcastle upon Tyne

Under the direction of Colleague Services Team Leader, the role is responsible for completing administration relating to the colleague lifecycle from new starters to leavers. This role will provide a high level of customer service to a range of internal customers, ensuring relevant administration is completed in a timely manner to ensure employee records are kept up to date and colleagues are paid accurately and on time.

Key Responsibilities:

Complete all required administration in relation to the colleague life cycle including drafting letters and maintaining accurate colleague records.
Ensure the HR system is accurately maintained and workflows for all people and payroll information is managed.
Process changes to records, send and record confirmation paperwork.
Process all data relating to absence, leavers to relevant deadlines.
Complete all calculations relating to payroll, deductions and pensions, ensuring these are accurate and making any necessary adjustments.
Support Colleagues and Directorates with queries relating to people changes and payroll.
Interpretation of data from HR system as and when required, producing relevant reports.
Meet relevant KPIs and SLAs.
Provide guidance and information to managers and colleagues on policies, terms and conditions and payroll where necessary.
Carry out project work as and when required.
Ensure Council wide and job specific training is completed as and when required.
Assist in training and mentoring new and existing members of the team.



Qualifications:

Good general education with a minimum of 4 GCSE at grade C or above including Maths and English.



Skills & Experience:

Minimum of 12 months recent experience in a similar role or context and ideally within a public sector organisation.
Experience of using a HR and Payroll system.
Background in providing help, advice, and information to customers.
Experience of gathering, organising and managing information.
Experience of administrative routines.
To understand processing tasks including, recalculations, salary, national insurance, tax, underpayments and overpayments.
Demonstrate ability to provide high standards of customer care.
Ability to input, extract and interpret information from manual and computerised information sources.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite, Adobe Pro).



Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: N Tyneside 5184515113427


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

What skills and experience we're looking for

Knowledge & Experience

Knowledge of working in a school office or administrative environment

Experience of dealing with the public through the telephone and face to face contact

Good standard of spoken English and good communication skills.

Working within a team and using own initiative

Computer literate and able to use a variety software packages to produce letters, reports and spreadsheets (E.g. MS Word, Excel, Google Suite)

Experience producing accurate records and documents e.g. emails, letters, files, payments and reports

Experience of using various types of office machinery including, photocopiers, laminators and binding machines

Using SIMs and MIS software, eg, ParentPay, Every

Working with children

Communicating with parents/carers/school governors/school leaders

Skills & Key Criteria

Good customer service skills and ability to relate well to children.

Excellent interpersonal and organisational skills

Ability to effectively communicate verbally and in writing

Ability to meet the needs of pupils

Ability to meet deadlines

What the school offers its staff

The Trustees are seeking to appoint a Receptionist / Administrative Assistant for Westgate Hill Primary Academy to start as soon as possible.

Westgate Hill Primary Academy is an outstanding school set in the heart of a thriving community. The Trustees are seeking to appoint an organised and reliable Administrator to join their friendly team as soon as possible. Our successful candidate will be pivotal to the smooth running of the school office - you’ll be the first point of contact for many members of the school and external stakeholders, with the ability to turn your hand to any admin-related task that is required. Our appointed candidate will have a positive work ethic and can-do attitude, and be able to work in a busy office environment.

At Westgate Hill Primary Academy we seek to raise aspirations, empower pupils, developing their capacity to make informed choices and lead a happy, healthy life. We embrace diversity, recognize individual needs and encourage all pupils to achieve their best. We are looking for people with drive, passion and a desire for nothing but the best for our pupils.

Further details and an application pack can be downloaded from the Careers section on the Laidlaw Schools Trust website https://careers.laidlawschoolstrust.co.uk/vacancies/

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Your new company

A dynamic and fast-growing company based in Newcastle, are currently seeking a highly organised and proactive Personal Assistant to support their executive team. They are looking for an experienced PA to join their organisation on a long-term temporary basis with the potential for the role to become permanent.

Your new role

As a personal assistant, you will be responsible for a range of tasks such as:

• Manage and coordinate the executive's schedule, including meetings, appointments, and travel arrangements
• Handle confidential information with discretion and professionalism
• Prepare reports, presentations, and correspondence
• Liaise with internal and external stakeholders on behalf of the executive
• Organise and maintain files and records
• Perform other administrative tasks as required

What you'll need to succeed

• Proven experience as a Personal Assistant or in a similar role
• Excellent organisational and time-management skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and as part of a team
• Flexibility and adaptability to changing priorities

What you'll get in return

• Competitive salary and benefits package
• Opportunity to work in a supportive and collaborative environment
• Flexible working hours
• Full time hours

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

To provide administration and clerical support to the physiotherapy service, working under the supervision of a senior secretary &/or Clinical Physiotherapy Managers. To provide clerical support to the Clinical Physiotherapy Managers and clinical teams.

What skills and experience we're looking for

This is an exciting opportunity for someone who has:

• Experience of dealing with the public, face to face and via telephone.
• Experience in using all types of office equipment.
• A good general education demonstrating numeracy and literacy.
• Has a proactive approach to prioritising workload.
• Effective verbal and written communication skills to suit a variety of audiences.

What the school offers its staff

• Great opportunities for continuing professional development and a career pathway across the trust.
• A team of hardworking, dedicated and friendly staff where everyone is valued.
• The benefit of working in a highly collaborative multi academy trust.
• Membership of the Teachers’ Pension Scheme or Local Government Pensions Scheme which the trust also contributes to on your behalf.
• Recognition of previous service with other schools, academies, local government etc.
• Access to an Employee Assistance Programme (EAP), delivered by Health Assured – the UK and Irelands leading wellbeing provider.
• Good public transport links via Tyne and Wear Metro and road links from the A19 and A1058 Coast Road.

Further details about the role

We are seeking to appoint an Admin Assistant to play a key role in supporting our secondary school to deliver a high-quality service. The successful candidate will have excellent experience in customer service dealing with pupils, parents and members of the community both face to face and via telephone addressing queries from a variety of sources. Working in a busy office environment, the post holder will provide a comprehensive administrative service to the school by maintaining office systems and diaries, collating pupil reports, attending meetings to take minutes and ensuring office machinery and stationery is ordered in accordance with purchasing procedures.

Our school is one of seven primary and secondary schools within the NEAT Academy Trust family of schools. At the heart of our trust is the aim to nurture, educate, achieve and transform the lives of all young people within the communities we serve across the North East. We have a national research school, which aims to build and strengthen networks of schools throughout the region and help them access effective education research and implement it in everyday practice.

Benfield School is a fully inclusive 11-16 school it has a distinct ethos with strong sense of support and loyalty. Excellent relationships between students and staff and a purposeful learning environment isevident in lessons and around the modernised site. With this foundation, students have a strong platform to be confident, happy and are able to achieve their aspiration.

Interested? If you would like to join us and feel you could thrive here, then please read the accompanying Job Description and Person Specification and complete an application form by clicking ‘apply now’ no later than midnight on Sunday 1st September 2024.

NEAT Academy Trust are committed to safer recruitment practice and promoting the welfare of children and expects staff and volunteers to share this commitment. This position is exempt from the provisions of the Rehabilitation of Offenders Act and a satisfactory Enhanced DBS from the Disclosure and Barring Service is required as part of pre-employment checks. For shortlisted candidates, we will conduct an online search as part of our screening.

Commitment to safeguarding

As this vacancy involves working with children and young people, you must declare relevant criminal convictions when you apply for the job. A criminal record will not automatically stop you from getting the job but we will consider the nature of the offence when assessing how suitable you are for the job and discuss this with you at interview. If this job is in regulated activity we will also check if you are barred from working with children. If you are barred from working with children it is an offence for you to apply for a job.

What skills and experience we're looking for

Knowledge & Experience

Knowledge of working in a school office or administrative environment

Experience of dealing with the public through the telephone and face to face contact

Good standard of spoken English and good communication skills.

Working within a team and using own initiative

Computer literate and able to use a variety software packages to produce letters, reports and spreadsheets (E.g. MS Word, Excel, Google Suite)

Experience producing accurate records and documents e.g. emails, letters, files, payments and reports

Experience of using various types of office machinery including, photocopiers, laminators and binding machines

Using SIMs and MIS software, eg, ParentPay, Every

Working with children

Communicating with parents/carers/school governors/school leaders

Skills & Key Criteria

Good customer service skills and ability to relate well to children.

Excellent interpersonal and organisational skills

Ability to effectively communicate verbally and in writing

Ability to meet the needs of pupils

Ability to meet deadlines

What the school offers its staff

The Trustees are seeking to appoint a Receptionist / Administrative Assistant for Westgate Hill Primary Academy to start as soon as possible.

Westgate Hill Primary Academy is an outstanding school set in the heart of a thriving community. The Trustees are seeking to appoint an organised and reliable Administrator to join their friendly team as soon as possible. Our successful candidate will be pivotal to the smooth running of the school office - you’ll be the first point of contact for many members of the school and external stakeholders, with the ability to turn your hand to any admin-related task that is required. Our appointed candidate will have a positive work ethic and can-do attitude, and be able to work in a busy office environment.

At Westgate Hill Primary Academy we seek to raise aspirations, empower pupils, developing their capacity to make informed choices and lead a happy, healthy life. We embrace diversity, recognize individual needs and encourage all pupils to achieve their best. We are looking for people with drive, passion and a desire for nothing but the best for our pupils.

Further details and an application pack can be downloaded from the Careers section on the Laidlaw Schools Trust website https://careers.laidlawschoolstrust.co.uk/vacancies/

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

The post holder will be the point of contact for all administrative issues relating to patients entering the Breast Open Access Follow up program (OAFU) following on from their treatment of Breast Cancer. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the Breast Cancer patient’s pathway the duration of their follow up program, ensuring the entire pathway is tracked and managed smoothly.

• Ensure that all patients seen in OAFU are appropriately added to the tracking database, logging specific review dates for each patient for the duration of their follow-up care. E.G Mammogram review dates, Endocrine review dates etc.
• Be a proactive supporting assistant to the OAFU Team Lead by working autonomously and seamlessly in line with them to provide great care to the OAFU patients.
• Keep accurate records of large data sets e.g patients surveillance scans.
• Keep regular contact with Radiology where there may be delays to reports and escalating issues as the arise.
• Timely escalation of any and all scans/results that are suspicious to the OAFU clinical team, with appropriate tracking of any further investigation needed and escalation to MDT after any Biopsies are taken.
• Actively keep up to date the OAFU clinic room bookings on Bookwise, making sure that cancelled clinics are removed and that there is a room booking for every clinic needed.
• Accurately record telephone messages from the OAFU hotline and other enquiries and escalate to OAFU Clinical team for 48 hour turn around.
• Be sympathetic and sensitive to the requirements of service users when communicating by telephone or face to face, including dealing with a difficult situation, e.g. aggressive or demanding behaviour.
• Use specific templates to complete OAFU clinical transcriptions into a standard approved letter format.
Trust Values

Kingston Hospital NHS Trust has five key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Caring – Design and deliver care around each individual patient’s needs and wants.
Safe – Make the safety of patients and staff our prime concern as safety comes first
Responsible – All staff take responsibility for the hospital, its services and reputation
Value Each Other – Value each other's contribution
Inspiring - We always strive to empower each other to develop and deliver improvements to benefit our patients

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy.

Please carefully read the attached job description providing a supporting statement which demonstrates how you meet the requirements of the role.

Salary clarification:Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).


This advert closes on Wednesday 31 Jul 2024

In addition we offer a great pension, and staff benefits package which can be found attached to this vacancy. Please carefully read the attached job descriptionproviding a supporting statement which demonstrates how you meet the requirements of the role. Salary clarification: Successful candidates will be offered at the bottom of the Band pay-scale unless you have been contracted previously within the NHS at a higher pay point. (Band 3 starts at £27,129 pa. pro-rata inclusive of HCAS).

Due to the expansion of the Royal Eye Unit admin team we are now looking for several Admin personnel to support our Reception team/call centre hub the role is varied so there would be an expectation to support our busy reception team. Delivering excellent customer service to our patients. The role would suit those with good communication skills over the phone, and that can remain calm under pressure when dealing with patients.

Working hours are, based on shift patterns of 37.5 hours per week, 7.5 hours a day, over 5 days running from Monday to Saturday.

Receiving and dealing with telephone enquiries as appropriate.

Input and look up data on Trust IT systems in accordance with Trust policy.

To assist colleagues as directed by the Line Manager in times of pressure of work.

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult situation e.g. aggressive or demanding behaviour.

Demonstrate high levels of customer care.

Promptly answer telephone enquiries, taking and relaying messages in polite, and helpful manner, taking action as appropriate.

Reception duties, receiving and checking patients in, dealing with with queries.





The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our five values are that we are all:

Caring – we design and deliver care around each individual patient’s needs and wants.

Safe – we make the safety of patients and staff our prime concern (safety comes first).

Responsible – all staff take responsibility for the hospital, its services and reputation.

Inspiring – we always strive to empower each other to develop and deliver improvements to benefit our patients.

And that we:

Value each other – we all value each other’s contribution.

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'.

***Please see the attached supporting document which contains more information about the role in job description and person specification***


This advert closes on Thursday 27 Jun 2024

Administrative Assistant
Grade 3, Scp 3-5, (£19,531 - £20,187 actual salary)
37 hours per week, term time only plus 5 days
Monday, Wednesday to Friday, 7.45am to 3.45pm, Tuesday 7.45am to 3.15pm (30 minutes lunch break)
Permanent to Start September 2024
Kelvin Hall School is part of Thrive Co-operative Learning Trust, which was formed in September 2016 and is now responsible for 10 schools across Hull, 3 secondary and 7 primary schools.
We are a very successful 11-16 mixed comprehensive school with approximately 1640 students on roll. We are a popular first choice of school for families in Hull and the East Riding of Yorkshire and are a very successful school academically.
Required as soon as possible, an enthusiastic individual to support with a wide range of administrative tasks across the school. Your main role will be to assist with Student Services and Curriculum support. You will possess excellent communication skills and will be required to liaise with parents/carers and outside agencies, supporting a busy reception.
Experience of working in an office environment and using Microsoft Office is essential. A Grade 4 qualification or above (or equivalent) in English and Maths is essential.
Closing date: Friday 28th June 2024, 12 noon
Interviews: Week commencing Monday 1st July 2024
Visits to the school are challenging in the current climate but we recognise the importance of a visit when considering an application. Should you wish to have an informal and completely confidential discussion or to arrange a visit please contact Mrs Helen Harrison via telephone at Kelvin Hall School to arrange this.
As part of Thrive Co-operative Learning Trust commitment to safer recruitment processes and in accordance with statutory guidance: Keeping Children Safe in Education an online search will be carried out on all shortlisted candidates.
Please note, we do not accept CVs, applications must be submitted using our application form.
Our commitment to Safeguarding: Thrive Co-operative Learning Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Each school has a robust Safeguarding Policy and all staff receive training relevant to their role at induction and throughout their employment.
A candidate’s suitability to work with children will be explored at all stages of the recruitment process. The successful applicant will, in accordance with statutory guidance, be subject to a comprehensive pre-employment checking process including receipt of a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS), a Children's Barred List check, a Section 128 Management Check if relevant, Prohibition check and overseas checks as applicable, identity check, medical clearance, proof of qualifications, satisfactory references and a check regarding their eligibility to work in the UK.
This role involves contact with children and provides regular access to children, therefore it is ‘regulated activity’. As such, this post is exempt from the Rehabilitation of Offenders Act - 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020.
Our commitment to equality and diversity: Thrive Co-operative Learning Trust recognises and celebrates the diversity of its schools and their communities. There is a shared commitment across the Trust to develop further a culture of respect, where discrimination is not tolerated, and individuals are treated equitably and fairly and feel a sense of belonging.
Please visit Thrive Trust website to view our Job Applicants Privacy Notice, which explains how we collect, store, and use personal data about individuals applying for jobs at our school.

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

CIBC’s Wood Gundy team  is the full-service brokerage division of CIBC serving our high net worth clientele. As an Administrative Assistant you will be responsible for providing administrative support to the Investment Advisor team in our Wood Gundy brokerage. You’ll work closely with the team of Advisors as they plan and manage client investments. You’ll play a key part in supporting and servicing high net worth client accounts. You’ll provide ongoing support to a team that goes above and beyond for their clients.  This position is a great opportunity to learn the investment business in a professional, dynamic work environment with one of Canada's leading Brokerage.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time Monday through Friday.

How you'll succeed

• Administrative Support - Maintain compliance standards in client dealings/client files. Conduct administrative activities and engage in administrative processes associated with supporting the IA(s) and teams. Engage in all marketing and business development activities and assist in the development of investment plans and written proposals for prospects and clients. As determined by the IA, assist in processes to direct assets into suitable financial products based on the client’s risk reward tolerances and demographic profile.

• Client Engagement - Connect on a personal level to make every interaction meaningful. Enhance relationships by collaborating with your team and providing administrative support to ensure client needs are met. Respond to requests by answering questions and providing an exceptional experience.

• Relationship Building - Heighten CIBC brand awareness in your community by attending local events and participating in marketing and outreach activities. Grow your network to create lasting connections that will generate future opportunities. Work closely with your team to connect clients with the right opportunities.

• Organizational Skills - Support Investment Advisors by providing timely responses to client requests and maintaining compliance standards in all files. Enable team success by improving team productivity, proactively uncovering business opportunities, and helping to direct assets into the right financial products.

Who you are

• You have a diploma in Business Administration, Accounting, Finance or a similar field of study.

• You have a minimum of one year of Administrative experience, preferably in finance.

• You have completed the Canadian Securities Course (CSC), Conduct & Practice Handbook (CPH), or are open to obtaining within 6 months of hire

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

• You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others.

• You understand that success is in the details. Your critical thinking skills help to inform your decision making.

• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partner. You build trust through respect and authenticity.

• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location

Kingston-366 King St E - 500

Employment Type

Regular

Weekly Hours

37.5

Skills

Accountability, Activity Coordination, Interpersonal Communication, Multitasking, Office Administration, Organizational Efficiency, Taking Initiative

Customer Service and Administrative Assistant
We are currently recruiting for a skilled Customer Service and Administrative Assistant. As a Customer Service and Administrative Assistant, you will play a crucial role in ensuring a seamless and positive experience for customers. This role requires excellent communication and organisational skills, as well as a commitment to delivering outstanding customer service.
Responsibilities:

• Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolving customer issues and concerns, demonstrating empathy and a customer-centric approach.
• Providing product information, troubleshooting assistance, and guiding customers through the resolution process.
• Assisting with day-to-day administrative tasks to ensure smooth operations.
• Managing and organising documentation, including customer records and administrative files.
• Coordinating schedules, meetings, and travel arrangements for team members.
• Processing customer orders accurately and efficiently.
• Collaborating with internal teams to ensure timely order fulfilment and delivery.
• Monitoring order status and keeping customers informed of any delays or issues.
• Maintaining accurate and up-to-date records in the company database.
• Generating reports and summaries as needed for management and team members.

Qualifications:

• Previous experience in customer service and administrative roles.
• Strong communication skills, both written and verbal.
• Exceptional organisational and multitasking abilities.
• Proficiency in MS Office suite and basic knowledge of CRM systems.
• A positive attitude and a commitment to delivering outstanding customer service.

• How to Apply:
  If you are interested in this exciting opportunity as a Customer Service and Administrative Assistant, please submit your CV and cover letter to this company. We look forward to hearing from you!
  If you are interested in this opportunity and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please contact me on 01772 208966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk.

Proud member of the Disability Confident employer scheme