Admin Team Leader
Do you have excellent communication and interpersonal skills, initiative, drive and enthusiasm and a real desire to be part of a consistently developing service? Are you hard working, friendly and committed to delivering a high standard of customer care? Do you have high levels of organisational skills?
Manchester Royal Eye Hospital are looking for a Booking and Scheduling Team Leader with operational and administration experience who can provide strong leadership. You will have direct responsibility for a busy team of administrative staff within the Clinical Activity team whilst also supporting services across all REH sites. You will be responsible for providing a consistent and standardised administration structure for the multi-disciplinary teams whilst ensuring high standards of quality and efficiency are maintained at all times.
You will be responsible for ensuring a standardised application of policies, procedures, protocols and guidelines for the hospital. You must have a flexible approach and the ability to adapt and liaise with staff at all levels. More important is your ability to become a key contributor to a team, work unsupervised, use your initiative and adapt well to change.
Excellent interpersonal skills and a high level of experience in customer service are required in order to deliver this role effectively. As part of your leadership role you are expected to show relevant attributes including the ability to lead and mentor others whilst prioritising incoming work streams.
Proactive and reliable, you will have excellent numeracy skills and attention to detail and must be proficient in the use of Microsoft Office software (notably advanced Excel) with the ability to pick up computer processes / systems quickly.
You will have experience in managing and/or supervising administrative / clerical teams with experience of managing / coordinating waiting lists and a good knowledge of NHS waiting time targets.
Our aim is to continually improve patient services and as such having robust administrative support under the guidance of an enthusiastic team leader with a professional approach is essential.
Working for your organisation
MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.
We’re looking forward to hearing from you!
This advert closes on Friday 26 Jul 2024
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