Total 29 Administrative / Clerical job vacancies in Lackland AFB, Texas

WHAT IS THE TAXPAYER SERVICES (TS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Service Centers Austin Submission Processing

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

As a Front Line Manager you will:

• Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
• Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
• Give advice, counsel or instruction to employees on work and administrative matters.
• Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
• Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
• Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
• Identify developmental and training needs of employees, providing or arranging for needed development and training.
• Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

• Serves as Administrative Offiicer, Executive Advisor, and Program Evaluator within the Group. Uses knowledge and understanding of management principles, practices, methods and techniques and skill in integrating management services with the general management of a DoD organization.
• Performs Program Management. Applies knowledge of management principles and processes of the analytical and evaluate methods needed for execution in improving organization effectiveness and efficiency. Oversees 673 CEG Management Internal Control Toolset (MICT) and Inspector General Evaluation Management System (IGEMS) to ensure compliance of program objectives.
• Guides development of briefs and reports and provides oversight of task management. Guides development of various briefs (Mission Brief, Weekly Staff Meeting, etc.) tailoring content for target audience and objective and working independently to meet established deadlines.
• Serves as the focal point for all requirements coming into and out of the Civil Engineer Group advises the Civil Engineer Group Commander, Deputies and Squadron Leadership. Manages operation of suspense systems by screening, reviewing, analyzing and identifying CEG tasks daily, assigning suspense dates and delegating to the appropriate functional experts in the CEG or its subordinate squadrons.
• Represents (the organization) with a variety of installation and functional area organizations. Establishes, develops, and maintains effective working relationships with 673 MSG, 673 ABW, 3 WG, 176 AW, 4/25 IBCT,(ABN), US Army Alaska (USARAK), and 11 AF executive officers/administrative staff.

• Observes, documents, and evaluates carrier and contractor performance. Inspects contractor's performance at owner's residence and at warehouse during packing, crating, loading, shipping, unloading, uncrating and unpacking.
• Counsels members regarding policies and procedures for the proper preparation of personal property for shipment and/or storage, including specialized items, to domestic and overseas locations.
• Prepares documentation reporting carrier performance using automated systems. Observes, documents, and evaluates performance of contractor on packing, containerization, and local drayage of personal property.
• Provides oversight of the Direct Procurement Method (DPM) contract. Serves as a Quality Assurance Evaluator (QAE), functionally qualified to ensure the Air Force receives quality contractor performed services and pays only for acceptable services received.

• Prepares a wide variety of recurring and some nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts. Composes routine nontechnical correspondence, such as instructions on office procedures, requests for information, and letters of acknowledgment or notification.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Screens incoming mail to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
• Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Based upon knowledge of the organization and its programs and operations, refers telephone calls and visitors to appropriate staff or office.
• Maintains supervisor's calendar, coordinates meeting arrangements, and schedules meetings and/or conferences. Schedules appointments and meetings without prior approval in accordance with supervisor's policies and priorities, and coordinates with the supervisor as necessary.
• Performs other clerical and administrative work in support of the office/organization. Establishes, updates, and maintains office records of various types that may be needed or will assist in the efficient operation of the office. Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets.

• Enters data into the automated management information system database for a variety of staff and different work schedules. Posts hours worked, leave taken, overtime/compensatory time worked, and tour changes and determining the entitlement. of employees based on when the hours of work are performed for holiday, premium, hazardous pay and weekend and off tour differentials.
• Contacts employees at various levels in the organizational structure to clarify and resolve timekeeping issues and problems. Obtains additional information or clarification, on problems with or pertaining to time scheduling, leave-and overtime errors for correction. Enters time approved by EMS supervisors into the system. Investigates inquiries or questions from supervisors and/or staff regarding pay and leave. Explains rules and regulations used to reach conclusions.
• Provides explanations to different levels of staff rules and regulations pertaining to differential, holiday pay/holiday excused, part-time hours, unscheduled hours, and the differences between Family Friendly Leave Act, Advanced Sick Leave, and Advanced Annual Leave.
• During payroll processing, works closely with Fiscal Payroll and supervisors. Ensures automated records are accepted by the PAID system and transmitted to payroll processing center. Prepares, via PAID system, corrected timecards and obtains approvals.
• Responds to supervisors' Workers' Compensation questions. Provides information regarding requests for leave without pay, continuation of pay (COP), and other associated on-the-job injuries and time questions.
• Uses word processing software to create, copy, edit, store, retrieve, and print forms, memos, and letters and lengthy reports; uses existing database or spreadsheet software to create, enter, revise, sort or calculate, and retrieve data for reports; and uses graphics software to provide graphs and charts for reports and presentations.

• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents from information obtained from the staff, files, and other sources.
• Reviews and processes incoming and outgoing correspondence, reports, and other materials submitted for the commander's signature.
• Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits, screening those that can be handled without supervisor's help.
• Maintains supervisors' calendar, coordinates meeting arrangements, and schedules meetings and/or conferences including those involving staff from outside the immediate office
• Performs other clerical and administrative work in support of the office/organization. Develops, establishes, updates, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office.
• Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets.

• Serves as the Executive Administrator for the Commander and, as such, as a liaison between the Commander's office and subordinate organizations regarding all administrative management functions.
• Plans, manages, and organizes the group's organizational arrangement and workflow for the military performance reports, military/civilian decorations and recognition programs.
• Accomplishes a variety of staff studies and reports concerning Group support effectiveness and efficiency to provide data required in current and future plans and operations and in response to requirements imposed by higher headquarters.
• Maintains the Group CC's, CDs' and SEM's daily calendar, making appointments and arranging meetings, based on a personal knowledge of the supervisor's schedule and current issues.

• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents and reviews and finalizes correspondence/documents prepared by others in handwritten or electronic drafts. Composes and signs correspondence of a non-technical nature in the supervisor's name or in own name as secretary.
• Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Screens incoming mail to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other organizations/offices, or handled personally.
• Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Based upon knowledge of the organization and its programs and operations, refers telephone calls and visitors to appropriate staff or office. Maintains supervisor's calendar, coordinates meeting arrangements, and schedules meetings and/or conferences.
• Schedules appointments and meetings without prior approval in accordance with supervisor's policies and priorities, and coordinates with the supervisor as necessary. Performs other administrative and clerical work in support of the office/organization. Establishes, updates, and maintains office procedures and records of various types that may be needed or will assist in the efficient operation of the office. Serves as liaison between supervisor and subordinate units.

• Uses multiple office automation software with varied functions to produce a wide range of documents that often require complex formats, such as graphics or tables within text, editing and reformatting electronic drafts, and updating or revising existing databases or spreadsheets. Independently plans and performs complex office automation duties requiring different approaches and methods from one assignment to another, such as using different packages to: edit lengthy and complicated reports; collect, select, organize, and provide information; track the status of a number of projects assigned to the organization; and resolve incompatibility problems in transferring text from one software package to another when menu options and specific software instructions are not available.

As a/an Management Information Specialist, you will:

• Actively participate in the creation of an Information Technology Project Management structure that will effectively and efficiently ensure that projects are well documented, effectively planning with appropriate resources, and successfully brought to completion.
• Maintain effective communication with IT management representative regarding developments that may impact the organization portfolio and strategic plans; and interfaces with all levels of project and client teams to provide clear advice through application of best practices and methodologies.
• Assess requirements and facilitates changes to meet strategic business requirements while sensitizing CPD and its business partners to the realities of current and future technical architectures.
  

As a/an Management Information Specialist, you will:

• Actively participate in the creation of an Information Technology Project Management structure that will effectively and efficiently ensure that projects are well documented, effectively planning with appropriate resources, and successfully brought to completion.
• Maintain effective communication with IT management representative regarding developments that may impact the organization portfolio and strategic plans; and interfaces with all levels of project and client teams to provide clear advice through application of best practices and methodologies.
• Assess requirements and facilitates changes to meet strategic business requirements while sensitizing CPD and its business partners to the realities of current and future technical architectures.

• Prepares a wide variety of recurring and nonrecurring correspondence, reports, and other documents from information obtained from the staff, files, and other sources. Routinely composes non-technical correspondence, such as office procedures, requests for information concerning the organizations programs, letters of acknowledgment, commendation, or notification.
• Reviews and processes incoming and outgoing correspondence, reports, and other materials submitted for the Commander's signature. Receives and screens all publications, regulations, and directives directed to the Commander and brings to the Commander's attention those elements affecting the Commander's area of jurisdiction; specifically indicating procedural changes and furnishing all related materials.
• Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits, screening those that can be handled without supervisor's help. Places both local and long-distance calls for Commander or staff personnel.
• Maintains supervisor's calendar, two deputies, and the Chief Enlisted Manager, coordinates meeting arrangement, and schedules meetings and/or conferences including those involving staff from outside the immediate office. Independently notes and follows up on commitment made at meetings conferences by staff members.
• Performs other clerical and administrative work in support of the office/organization. Develops, establishes, update, and maintains office procedures and records/files of various types to ensure effective and efficient operation of the office.
• Uses varied and advanced functions of word processing software to create, format, modify, edit, and print a variety of letters, reports, memos, and other textual documents. Uses advanced functions to generate tables of contents, import graphs or databases, create glossaries, and align multiple columns.

Position responsibilities include:

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

• Duties and Qualifications
• How to Apply (including a preview of the assessment questionnaire, if applicable)
• How You Will be Evaluated

1. Prepares a wide variety of recurring and nonrecurring correspondence, reports and other documents and reviews and finalizes correspondence or documents prepared by others in handwritten or electronic drafts.
2. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations and directives for the Commander's signature.
3. Receives telephone calls, greets visitors and ascertains the nature of the calls or visits, screening those that can be handled without supervisor's help.
4. Maintains supervisor's calendars, coordinates meeting arrangements, plans and schedules meetings, travel and/or conferences including those involving staff from outside the immediate offices.
5. Establishes, updates, and maintains office procedures and records of various types that may be needed or will
   assist in the efficient operation of the office.

• Serves as the work leader by communicating assignments, explaining team goals and objectives, and observes and coaches the activities of three or more employees.
• Responsible for the coordination on all aspects of shipping/storage of goods.
• Interprets guidelines and instructions, determines the approach, and adapts the process, to resolve customer concerns, prioritizing workflow tasks for action.
• Estimates or validates charges, not limited to handling services, temporary storage, third-party services, mileage rates and accessorial services.
• Conducts statistical samplings and audits to execute program oversight of commercial industry, prioritizing actionable tasks.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.