Total 154 Administrative / Clerical job vacancies in Liverpool, Merseyside, L3 4AD

The role requires excellent computer literacy, a good understanding and knowledge of medical terminology and excellent communication skills. Experience in the use of Winscribe would also be advantageous. The post holder must be able to undertake all administrative duties, be well organised, able to plan their own workload and have excellent typing and secretarial skills. They will be required to manage their own workload and work to strict deadlines without direct supervision. The post holder will communicate with a wide range of professionals and departments, and will have key responsibilities to support the Neurology Divisions administration performance and governance.

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital. Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments. Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff. Undertake bookings on the ambulance transport system to facilitate the patients attendance, request interpreters with short notice as required. Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas. Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone. Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area. Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data. Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures. Provide non-clinical advice in relation to administrative arrangements. Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitors status and escalating concerns to the Overseas Visitors Manager and team. Ensure all mechanisms are in place to facilitate the patients attendance at the clinic including ordering patient ambulances and interpreters as required. Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order. Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties. Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.

The post holder is responsible for undertaking reception duties, the booking and scheduling of patient diagnostic appointments across all Trust sites including clinics within the community.

The post holder will also undertake and associated administrative duties. All activities within the Booking and Scheduling Service must comply with the Trust’s Patient Access Policies and ensure patients are offered an appropriate choice of appointments

To actively assist in the clerical throughput within the CDC, working in partnership with CDC Imaging Clerical Manager and CDC Imaging Appointments Team Leader to ensure the most effective deployment of resources to deliver activity, capacity and demand as required

Liverpool Women’s NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us thespecialist health provider of choice in Europe for women, babies and families.

We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.

The Trust is constantly innovating and evolving it’s services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.

Check out why Liverpool Women’s NHS Foundation Trust is a great place to work using the links below:

Video:https://vimeo.com/556197652

Online brochure:https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
• Undertake booking & scheduling of appointments to a range of Diagnostic appointments in line with Trust policy and standard operating procedures. This includes the processing of cancellations of appointments by the patients and the hospital.
• Check patients into and out of Diagnostic clinics ensuring accurate data capture and entry of patients personal and clinical information in relation to imaging appointments.
• Escalate issues related to the booking and scheduling of Diagnostic appointments in agreed timescales to supervisory and management staff.
• Undertake bookings on the ambulance transport system to facilitate the patient’s attendance, request interpreters with short notice as required.
• Provide a friendly and approachable Diagnostic patient reception service where required across all Trust sites and service areas.
• Handle enquiries from patients and staff in relation to Diagnostic appointment booking and scheduling within the reception areas, face to face and over the telephone.
• Maintain an up to date filing system appropriate to the relevant department and undertake filing in patient records in accordance with the Trusts Records Management Policy and the filing responsibilities for each clinical area.
• Use Trust Booking & Scheduling systems to undertake bookings into imaging including the entry, processing, and transmitting of patient data.
• Ensures data entry onto Trust systems is consistent with workflows and follow standard operating procedures.
• Provide non-clinical advice in relation to administrative arrangements.
• Ensure that the appointment check-in process in undertaken in line with Trust procedures. This includes asking patients questions on overseas visitor’s status and escalating concerns to the Overseas Visitors Manager and team.
• Ensure all mechanisms are in place to facilitate the patient’s attendance at the clinic including ordering patient ambulances and interpreters as required.
• Use Trust systems including waiting list information to ensure patients are booked and scheduled in the correct order.
• Follow Trust policy in relation to processes for assessment and management of potential overseas visitors including the accurate recording of information and escalation of concerns to the line manager
• Follow departmental policies and standard operating procedures for the undertaking of work tasks and duties.
• Deliver a high-level of customer service in all interactions with patients, their relatives, carers and staff to ensure the highest standards in respect of patient privacy and dignity.


This advert closes on Wednesday 17 Jul 2024

Clerical Officer
Criminal Justice
Grade AA - £22,860
Permanent
Full Time & Part Time / Will consider Job Share
Rose Hill, Headquarters

Merseyside Police

Are you looking for an exciting new challenge that will allow you to demonstrate your skills and share your experience within a fast-paced and dynamic working environment?

At Merseyside Police we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Merseyside Police, we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you feel what it’s like to work at Merseyside Police to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, if you like what you hear, then we’d love you to apply!



Job purpose:

To provide an administrative support service for the Prosecutions Unit to maximise the efficiency and effectiveness of a centralised Prosecutions Unit.



Knowledge and experience:

An ability to interpret police and criminal justice procedures and the Criminal Justice system to administer the duties of the role effectively.

Knowledge of, or a commitment to learn, force software within the Criminal Justice framework, such as Niche and Interfaces with Criminal Justice Partners.

Proficient keyboard skills with a good knowledge of relevant Force IT systems e.g. Xhibit, PNC (not exhaustive) or a commitment to develop personal skills to interrogate and learn relevant force databases to deliver a quality service to customers internally and externally.

Good communication skills to ensure accurate information is issued and obtained from all customers/agencies/partners.

The ability to prioritise and organise workloads to ensure timescales are met.

Post holder will need to demonstrate adaptability within a constantly evolving Criminal Justice system.

Clear and demonstrable professional and ethical standards which enable the postholder to promote a positive image of the team and Merseyside Police.

1. Type dictation from audio transcription of clinical correspondence and documentation.2. Quality check documentation completed in clinical administration support.3. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.4. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.5. Mentor, train and supervise relevant junior staff as required.6. Deal appropriately with concerns from staff in line with Trust policy.7. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.8. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.Sep 20209. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.10. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.11. Take minutes of meetings, circulating to relevant groups.12. Obtain information as requested by line manager.13. Attend appropriate training, meetings and education sessions when required14. Work with managers to review working practices, ways of working and find solutions to problems15. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.16. Organise and order stationery as appropriate.17. Ensure all mandatory training is up to date and report accordingly.18. Record and input data onto databases and systems as appropriate19. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly.20. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.* Any other duties required by line manager

Typing - cross cover to help other specialities as/when needed. Answer telephone pick up calls for other specialities when needed Cross cover of band 4s when needed to cover leave/sickness including Minute taking Casenote request for Audits if asked to do so by clinician Pick up band 4, band 3 and band 2 duties during leave and sickness (Issue letters and post out letters/clear desk/request casenotes and file letters or results/ deal and assist with clinician queries etc) Training of new staff (Band 4, Band 3) Chase clinicians to approve letters and flag up when pigeon hole is getting full Manage NHS.Net and internal Admin inbox to ensure that this is picked up Organising meetings (including getting the agenda, sending out diary invites and reminders, typing up minutes and action tracker in a timely manner) Take Minutes Clinical Service Meetings and any other specialty meetings Ordering stationary (paper, envelopes etc) Manage databases - (Biopsy Tracker/ RFF tracker/ Wales implant tracker / New patient database/ Haematology and oncology tracker/ Clatterbridge / Imaging tracker and any other trackers that are implemented. Opening incoming post and allocate to relevant clinicians Check discharges have been done on IPM when letters say discharge on letter. Close referral if not done already. Consultant queries/requests Ensure all letters have been approved for all clinicians for current area Uploading Photographs/ deleting SD card/sending to print Phone patients to get bloods to be done as instructed from Clinicians Chase up medical Synopsis, chase up blood results/path reports/histologys from other trusts. Getting results from CRIS system, ordering x-rays, cone beam reports Rejection Letters and discharging from IPM Request casenotes for filing/ for consultant queries/reports etc Filing of letters / results Manage IPM Waiting lists Arrange rotas and circulate SAR requests Prescription requests Book in casenotes for typing and allocating them to specialities for typing. Check LIGHT system for speciality awaiting follow up list and check letters to see if patient is to be discharged. Discharge and close referrals on IPM. Manage Speciality awaiting approvals on EPRO report from LIGHT Manage Speciality awaiting issuing report on EPRO Chase any outstanding queries from EPRO report that are waiting on approval. Ensure clinician has notes. Chase clinician if letter has not been approved in 5 days. Forward escalation to Admin Manager if letter hasnt been approved so that management escalation process can be put in place to ensure letters are approved in a timely manner Assist band 5 with interviews and shortlisting when required. Assist/ provide with any EPRO training sessions needed for DCTs, DDScs and Clinicians when they start. Any other duties required by Administration Services Manager

To provide a comprehensive service to the consultants and speciality teams, with the minimum of supervision. Organise your own workload and co-ordinate activities with other medical secretaries to ensure that an efficient service is provided. It is essential that you show initiative commensurate with the role, and it is vital that confidentiality should be maintained at all times. Ensure cross cover working where possible.



"Previous applicants need not apply"

To provide a comprehensive service to consultants and speciality teams.

Manage tracking systems for Biopsy and Imaging ensuring clinicians are informed of reports on CRIS and ensuring relevant team is informed for booking of follow up / review appointments in a timely manner.

Mentor, train and supervise relevant staff as required.

Support the Management Team by preparing presentation documents using relevant packages and arranging meetings, circulate agenda/supporting papers as appropriate, and take minutes at meetings.

Type dictation from audio transcription of clinical correspondence and documentation.

Work from initiative using own judgement, acquired knowledge and tact to deal with queries and resolve situations or refer to appropriate person.

Deal with enquiries either on the telephone or face to face from patients, consultants, nursing team and colleagues appropriately.

Ensure all correspondence relating to patient care is acted upon in a timely manner.

Obtain information as requested by line manager.

Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.

Train new and junior members of the team within own work area as required by line manager.

Attend appropriate training and education sessions at the request of manager.

* Any other duties required by line manager

Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.

The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.

The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.

It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.

To hear more about our achievements click here https://www.liverpoolft.nhs.uk/media/13089/1606-annual-report-booklet_final.pdf

Follow us on Social Media:

Facebook – Liverpool University Hospitals Careers

Instagram - @LUHFTcareers

Twitter - @LUHFTcareers
• Typing - cross cover to help other specialities as/when needed.
• Answer telephone – pick up calls for other specialities when needed
• Cross cover of band 4s when needed to cover leave/sickness – including Minute taking
• Casenote request for Audits – if asked to do so by clinician
• Pick up band 4, band 3 and band 2 duties during leave and sickness (Issue letters and post out letters/clear desk/request casenotes and file letters or results/ deal and assist with clinician queries etc)
• Training of new staff (Band 4, Band 3)
• Chase clinicians to approve letters and flag up when pigeon hole is getting full
• Manage NHS.Net and internal Admin inbox to ensure that this is picked up
• Organising meetings (including getting the agenda, sending out diary invites and reminders, typing up minutes and action tracker in a timely manner)
• Take Minutes – Clinical Service Meetings and any other specialty meetings
• Ordering stationary (paper, envelopes etc)
• Manage databases - (Biopsy Tracker/ RFF tracker/ Wales implant tracker / New patient database/ Haematology and oncology tracker/ Clatterbridge / Imaging tracker and any other trackers that are implemented.
• Opening incoming post and allocate to relevant clinicians
• Check discharges have been done on IPM when letters say discharge on letter. Close referral if not done already.
• Consultant queries/requests
• Ensure all letters have been approved for all clinicians for current area
• Uploading Photographs/ deleting SD card/sending to print
• Phone patients to get bloods to be done as instructed from Clinicians
• Chase up medical Synopsis, chase up blood results/path reports/histology’s from other trusts.
• Getting results from CRIS system, ordering x-rays, cone beam reports
• Rejection Letters and discharging from IPM
• Request casenotes for filing/ for consultant queries/reports etc
• Filing of letters / results
• Manage IPM Waiting lists
• Arrange rotas and circulate
• SAR requests
• Prescription requests
• Book in casenotes for typing and allocating them to specialities for typing.
• Check LIGHT system for speciality awaiting follow up list and check letters to see if patient is to be discharged. Discharge and close referrals on IPM.
• Manage Speciality awaiting approvals on EPRO report from LIGHT
• Manage Speciality awaiting issuing report on EPRO
• Chase any outstanding queries from EPRO report that are waiting on approval. Ensure clinician has notes. Chase clinician if letter has not been approved in 5 days. Forward escalation to Admin Manager if letter hasn’t been approved so that management escalation process can be put in place to ensure letters are approved in a timely manner
• Assist band 5 with interviews and shortlisting when required.
• Assist/ provide with any EPRO training sessions needed for DCTs, DDScs and Clinicians when they start.
• Any other duties required by Administration Services Manager


This advert closes on Wednesday 17 Jul 2024

Personal Advisor

About the Role

We are currently recruiting for a Personal Advisor to provide advice and practical support to care leavers in Sefton. This will include information and advice to enhance financial capability, accommodation options, education, training and employment, leisure and sporting and cultural opportunities to enable care leavers to enjoy and participate in community life.

This role is:

• Full time - 36 hours per week
• Monday to Friday
• Initial 3 month contract - with the possibility of extension

Key Responsibilities

• 1. Maintain information about care leavers progress and well-being through a range of methods including direct contact.
  2. Assist young people to maintain positive health and well-being as well as targeted advice and support to access specialist health services.
  3. Promote and facilitate contact for young people with their birth family members, providing supervision and assessment as required.
  4. Participate in the assessment, preparation, monitoring and review of Pathway Plans, ensuring a person-centred focus and empowering young people and their families
  5. Co-ordinate the provision of services and take reasonable steps so that care leavers make use of services

Requirements

• Level 3 qualification relating to working with Children and Young People

• Previous experience working with children, young people and families
• UK driving license

How to Apply

If you are an experienced Business Support Minute Taker looking for a new challenge, please send your CV to emily.bentley@servicecare.org.uk or call 01772 208964 to discuss further.

What skills and experience we're looking for



POST: Clerk/Receptionist (Term Time)



SALARY: NJC Local Government Pay Scale Grade D Points 5 - 6



(£23500 - £23893 per annum pro – rata)



HOURS: Term time, 36 hours per week (Monday to Friday)



REQUIRED: September 2024



Maghull High School is part of the Southport Learning Trust family of schools. We are seeking to recruit an experienced, suitably qualified and committed individual to join our highly effective administrative team. As the first point of contact for Maghull High School, the postholder will always promote a positive image of the school and ensure that safeguarding procedures for visitors are adhered to. They will also be required to provide general administrative support across the school as required.



Excellent communication and organisational skills are essential to this role. The successful applicant will demonstrate initiative, enthusiasm and flexibility.



For any enquiries about the post please contact Miss N Bowen at bowenn@maghullhigh.com or telephone: 0151 527 3961.



For further information and application pack please visit www.maghullhigh.com



PLEASE NOTE THAT APPLICATIONS CAN ONLY BE ACCEPTED ON THE MAGHULL HIGH SCHOOL APPLICATION FORM – CVs MAY ONLY BE USED AS A SUPPORTING DOCUMENT.



CLOSING DATE: Friday 12 July 2024, 12:00pm



INTERVIEWS TO BE HELD: Week Commencing 15 July 2024



NO AGENCIES PLEASE



ENHANCED DISCLOSURE



Southport Learning Trust is required under law and guidance to check the criminal background of all employees. Decisions to appoint will be subject to consideration of an enhanced disclosure, including a Barred List check, from the Disclosure and Barring Service. Because of the nature of the work for which you are applying, this post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020).



The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.



Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website, which can be accessed here: https://www.gov.uk/government/publications/new-guidance-on-the-rehabilitation-of-offenders-act-1974



In accordance with our statutory obligations under Keeping Children Safe in Education Southport Learning Trust is required to conduct an online search as part of our due diligence on shortlisted candidates. This may help identify any incidents or issues that have happened, and are publicly available online, which Southport Learning Trust might want to explore with you at interview.



A copy of our child protection and safeguarding policy can be found on our website https://www.maghullhigh.com/safeguarding/



What the school offers its staff



Maghull High School is part of the Southport Learning Trust, which currently includes Greenbank High School, Stanley High School, Birkdale High School, Meols Cop High School, Bedford Primary School and Kew Woods Primary School. Our Trust welcomes teachers who are enthusiastic, energetic, and dedicated individuals with a talent for working with young people and a love of education. We are seeking colleagues who can build robust and effective relationships with staff, parents, students, and the wider community in order to further the ethos of the Trust.



Commitment to safeguarding

Maghull High School is committed to taking all reasonable steps to ensure the safety, health and wellbeing of all pupils at the school. If staff have concerns regarding possible abuse of a child whether it relates to ill-treatment, neglect or any other form of abuse or appears at risk of abuse, they will, in the best interests of the child, follow the procedures laid down by the Safeguarding Board. A full version of the school’s Safeguarding Policy is available at https://www.maghullhigh.com/safeguarding/

The post holder will have demonstrable experience of preparing for and taking minutes plus the production and upkeep of action logs. Preparation for meetings will include chasing up outstanding reports and actions in advance of meetings. The successful candidate will have a good knowledge of all Microsoft Office applications including Outlook, Word, Excel and PowerPoint and will have experience of using Service databases and clinical information systems.

Accounts Payable (A) Main Duties Contributing to the efficient functioning of the Accounts Payable section through the prompt processing of invoices and related maintenance of supplier accounts. Ensuring all invoices and credit notes are checked, prior to payment, against order documentation. Assisting in maintaining the public sector payment policy target by resolving internal invoice queries from budget holders and helping to reduce delays in the receipt of orders and goods received notes from the Supplies department. Liaising with the Supplies department to ensure that queries are kept to a minimum and that the process functions in an efficient manner. Provision of information to the Trusts Management Accounting section regarding the status of key supplier accounts for use in the month-end process. Dealing with customer queries as they arise in a responsible and professional manner to ensure the good reputation of the Trust is maintained. Ensuring that supplier statements are reconciled on a timely basis and are up to date. Ensures that this information is communicated to relevant organisations through the main exercises (e.g. agreement of balances exercise). Responsible for the collation, checking and recommendation of payments to suppliers before payment runs are authorised and actioned. Ensuring that the Trusts policy on purchase orders is followed, querying invoices without a valid purchase order with suppliers and internally and resolving issues in accordance with the Trusts Scheme of Reservation and Delegation. (B) Control Accounts 1. Production of monthly control account reconciliations according to timetable, to include resolution of any outstanding balancing items and completion of points identified within action plan. (C) Other Duties 1. General administration duties within the Department such as filing and sorting/recording post.2. Routinely maintaining Excel spreadsheet database files in accordance with office procedures.3. Plan and organise own work schedule.4. Any other duties as required.

The main responsibilities for this role are provided in the attached job description/person specification

Personal Advisor (Grade 5)

Description
We are currently seeking a highly motivated and experienced Personal Advisor to join our team. As a Personal Advisor, you will be responsible for providing guidance and support to individuals seeking personal growth and development. You will work closely with clients to help them identify their goals, develop action plans, and navigate any challenges that may arise on their journey. This is a Grade 5 position, offering an excellent opportunity to make a meaningful impact in the lives of others.

Responsibilities
Conduct one-on-one counseling sessions with clients to assess their needs and develop personalized action plans
Provide guidance and support to clients in setting and achieving personal goals
Assist clients in identifying and overcoming obstacles that may hinder their progress
Collaborate with clients to develop strategies for managing stress and improving overall well-being
Monitor and evaluate clients’ progress, adjusting action plans as needed
Stay up-to-date with the latest trends and research in personal development and self-improvement
Maintain accurate and confidential records of client interactions and progress
Requirements
Bachelor’s degree in psychology, counseling, social work, or a related field
Proven experience in providing counseling or advisory services
Strong interpersonal and communication skills
Ability to establish rapport and build trusting relationships with clients
Excellent problem-solving and critical-thinking abilities
High level of empathy and compassion
Ability to work independently and take initiative

Hours Per Hour: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £14.71
Location: Liverpool, Merseyside

Should you wish to apply for this job opportunity, please, send an up to date CV.

To answer the main surgery telephone line every morning between 8am 9am and if needed, any extra reception / admin cover. Complete all secretarial duties on time. Complete safety netting searches to monitor patients for investigations etc. Complete and follow up e-referrals, managed referrals, and standard outbound referrals. Chase hospital appointments / clinic letters / investigations on behalf of patients. Run cytology searches inviting patients who are due/overdue cervical screenings and ensure letters go out Process solicitor / insurance requests for copy of medical records