The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other.....
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner. To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients, and other external organisations, actioning all incoming email and all administrative queries as necessary and ensuring referrals are processed efficiently. Maintaining an accurate referrals database. Managing all enquiries in an effective manner. Actioning all incoming email into the secretary specific email account. Monitor daily tasks ensuring the workload is prioritised throughout the day. Scanning patient related documentation and attaching scanned documents to patients healthcare records. Inputting data into the patients healthcare records as necessary. Processing referrals using both the electronic referral system (ERS) and manual systems. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms. Raising invoices for the above and chasing payment as required. Coding data on the clinical IT system (SystmOne). Answering incoming phone calls, transferring calls, or dealing with the callers request appropriately. Managing all administrative queries as necessary. Carrying out system searches as requested. To maintain confidentiality of patient information at all times. Maintaining a clean, tidy, effective working area at all times. Supporting all clinical staff with general administrative tasks as requested. To support the Business Manager with clerical and administrative duties. To provide cover for members of the secretarial team during periods of sickness and annual leave.
