Total 3 Administrative / Clerical job vacancies in Swadlincote, Derbyshire, LE67 3LF

The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: To provide an efficient audio, copy typing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, etc. in an accurate and quality manner. To liaise with clinicians, administration staff, secondary care clinicians and their secretaries, patients, and other external organisations, actioning all incoming email and all administrative queries as necessary and ensuring referrals are processed efficiently. Maintaining an accurate referrals database. Managing all enquiries in an effective manner. Actioning all incoming email into the secretary specific email account. Monitor daily tasks ensuring the workload is prioritised throughout the day. Scanning patient related documentation and attaching scanned documents to patients healthcare records. Inputting data into the patients healthcare records as necessary. Processing referrals using both the electronic referral system (ERS) and manual systems. Processing requests for information i.e., SAR, insurance/solicitors letters and DVLA forms. Raising invoices for the above and chasing payment as required. Coding data on the clinical IT system (SystmOne). Answering incoming phone calls, transferring calls, or dealing with the callers request appropriately. Managing all administrative queries as necessary. Carrying out system searches as requested. To maintain confidentiality of patient information at all times. Maintaining a clean, tidy, effective working area at all times. Supporting all clinical staff with general administrative tasks as requested. To support the Business Manager with clerical and administrative duties. To provide cover for members of the secretarial team during periods of sickness and annual leave.

Job responsibilities Management support Assisting the Practice Manager with process improvement and quality improvement projects, implementing new processes and supporting the team during the transition phase. Resource planning organising clinical rotas to ensure adequate resource levels. This will include planning Duty GP days and clinician holidays. Escalating issues to management regarding cover requirements. Identifying and anticipating potential problems such as shortage of staff, appointment availability, waiting lists, room availability, and raising such issues to Practice Manager. Reception support Providing cover and assistance to the Reception Supervisor, ensuring appropriate cover for the reception/admin teams, and covering ad hoc gaps as part of role. Assisting the Reception and Admin team with their roles by providing help and support, as well as staff training. Keeping an overview of the daily tasks and roles of varied teams to ensure work is being completed in a timely manner. Supporting colleagues to maintain an efficient, hardworking, and friendly working environment. Maintaining excellent communication across all the team to keep them inform of any changes and assist with leading team meetings. HR Supporting the induction of new staff and medical students, such as timetable planning, handling queries and setting up on SytsmOne. IT support Managing and resolving all site IT issues. General admin tasks Completing variety of administrative tasks within the practice. Ordering stock and keeping overview of stock supplies to ensure there are sufficient supplies. Providing support to wider team in the form of helping with queries, tasks and IT issues. Supporting with Private work, Deductions, Coding/Workflow, Reception etc as needed. Patient support Promoting and providing excellent customer service. Handing initial verbal complaints. Chaperone for patients as needed. Experience Essential Experience working in GP practice or Healthcare setting. Experience working in leadership role. Experience with SystmOne. Skills Essential Critical thinking and problem solving. Strong understanding of computers with excellent IT skills. Knowledge and skills with using Word and Excel. Good organisational skills. Strong interpersonal and verbal communication skills. Being well presented and motivated individual who always maintain a high level of professionalism. Able to work independently and within a great team. Compassion and understanding towards patients and colleagues.

See Job Description and Service Specificationinclucing: Excellent telephone manner. Excellent written and verbal communication skills. Manage Outlook Calendar room bookings. Excellent Customer Service. As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Worker route we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website Skilled Worker visa: Overview - GOV.UK (www.gov.uk)