Job Description Summary
Responsible for the architecture of applications. Defines application and technical component composition and interactions which address functional and non-functional requirements. Selects, defines and documents technology choices that best addresses requirements and constraints. Performs viability assessments to analyse and resolve architectural weaknesses. An application architect will need to interact effectively with business stakeholders, project managers, developers, and specialists to oversee the planning and implementation of applications.
Job Overview: As a ServiceNow Architect, you will be responsible for designing, developing, and maintaining ServiceNow solutions to meet the IT service management and business process automation needs of the organization. You will work closely with stakeholders to understand requirements and translate them into efficient and effective ServiceNow solutions.
ServiceNow Architects are key figures in enabling organizations to efficiently manage their IT services and automate business processes. They need a deep understanding of the ServiceNow platform, ITSM, and ITIL practices, as well as strong technical and communication skills to succeed in this role.
Key Responsibilities:
· ServiceNow Design: Design and architect ServiceNow solutions based on business requirements, best practices, and industry standards.
· Customization: Customize and configure ServiceNow applications, modules, and workflows to meet the specific needs of the organization.
· Integration: Integrate ServiceNow with other systems and applications to ensure seamless data flow and process automation.
· Process Automation: Design and implement workflow automation, business rules, and orchestration to streamline and optimize business processes.
· Data Modeling: Develop data models, tables, and relationships within ServiceNow to support data consistency and reporting requirements.
· User Interface (UI): Create user-friendly and intuitive ServiceNow UIs for various applications and modules, ensuring a positive user experience.
· Security: Implement and manage security and access controls in ServiceNow, ensuring data privacy and compliance with security policies.
· Performance Optimization: Monitor and optimize the performance of the ServiceNow platform to ensure it meets user expectations.
· Documentation: Maintain thorough documentation of ServiceNow configurations, processes, and customizations.
· Training and Support: Provide training to end-users and support teams to ensure they can effectively use and manage ServiceNow.
· Upgrades and Maintenance: Stay up to date with ServiceNow updates and patches and manage the upgrade process.
Qualifications:
- Bachelor's degree in computer science, information technology, or a related field.
- ServiceNow certification(s) such as Certified System Administrator, Certified Implementation Specialist, or Certified Application Developer.
- Proven experience as a ServiceNow Architect or a similar role.
- Strong knowledge of IT service management, ITIL processes, and best practices.
- Proficiency in JavaScript, Glide scripting, and other ServiceNow development languages.
- Experience with ServiceNow platform administration and customization.
- Excellent problem-solving and analytical skills.
- Strong communication and collaboration skills to work with cross-functional teams and stakeholders.
Preferred Qualifications:
- Experience with ServiceNow Service Portal development.
- Knowledge of ServiceNow Performance Analytics and Reporting.
- Integration expertise with REST, SOAP, and other web service protocols.
- Familiarity with service management tools and frameworks.
