Total 12 job vacancies by Manpower UK Limited

Customer Resolutions Executive

At Manpower we have a great opportunity for someone with a strong, supportive customer service background with experience resolving consumer complaints and queries to join the team of one of our well-established automotive clients based in Milton Keynes.

Main Responsibilities

• Conduct thorough investigations in line with FCA complaint handling rules and company guidance.
• Keep customers informed throughout the complaint process using the complaint management system.
• Utilise the complaints system for accurate reporting and enable Root Cause Analysis.
• Collaborate with departments (Legal & Compliance) to ensure obligations are met for fair customer outcomes.
• Maintain high standards in customer communications reflecting brand values.
• Manage complex complaints, including those from vulnerable customers and social media escalations, adhering to Service Level Agreements (SLAs).
• Perform Quality Assurance on Subject Access Requests (SARs) to ensure compliance with regulatory requirements and data protection.

Qualifications & Experience

• Essential: Full PC literacy, proven stakeholder management, ability to meet strict deadlines, and understanding of TCF, FCA, and FOS regulations. Experience in a complaints environment, preferably in financial services.

This role is a temporary assignment currently until mid next year.

The hours are based around Monday - Friday, 9:00AM to 5:00PM working a 35-hour week paying £12.75 per hour.
If you would be interested in applying, please do not hesitate to get in touch!

Customer Quality Analyst

Our client global leader in the automotive industry, renowned for innovation, reliability, and quality.

They are recruiting for a customer quality analyst to join their wonderful team!

The role focuses on improving customer journeys and processes across key operational areas (New Business, Customer Services, Collections, and Resolutions) to enhance retention, customer experience, and reduce business risks.
Key Responsibilities

• Analyse customer interactions to identify trends, knowledge gaps, and areas for improvement.
• Operate within framework to ensure continuous improvement in customer service.
• Collaborate with Operations and Insights teams to ensure accuracy in quality and process reviews.
• Ensure compliance with FCA regulations through customer interaction reviews.
• Support internal and external QA calibrations to align with standards.
• Provide constructive feedback to Advisors, Seniors, and Team Leaders.

Skills & Experience

• Strong communication, presentation, and coaching skills.
• Analytical skills for data interpretation and reporting.
• Experience with Excel and MI reporting systems.
• High drive for personal and team development.
• Experience in adhering to QA processes in a regulated environment.
• Proven ability to manage stakeholders and work across functional teams.

This is a temporary contract currently until mid 2025.
Working hours are Monday - Friday, 9AM - 5PM based in Milton Keynes.
Paying £16.07 per hour

Please apply!

Customer Operations Training Consultant

Our client a global leader in the automotive industry, renowned for innovation, reliability, and quality. With decades of expertise, it delivers cutting-edge vehicles and services, blending tradition with modern technology, is looking for a training consultant to support with the design and delivery of compliance training to colleagues within the customer operation department.

The consultant ensures that training materials are compliant with regulations, develops training for internal teams and Outsource Partners, and oversees accreditation to maintain consistent standards across all customer interactions.
Main Responsibilities

• Design, deliver, and maintain engaging and compliant training solutions for internal and external colleagues.
• Adapt training for remote/e-learning formats for efficiency.
• Measure the ROI of training initiatives and provide data on behavioural and customer-facing improvements.
• Collaborate with internal teams (Legal, Compliance, IT) to create effective training strategies.
• Establish and maintain an 'Academy' for new employees, offering coaching and performance monitoring before they go live.
• Manage training accreditation across Customer Operations and Outsource Partners.

Key Challenges

• Managing stakeholder expectations across multiple teams.
• Adapting training content to meet evolving regulatory and business needs.
• Overcoming engagement challenges in training delivery across various platforms.

Qualifications & Experience

• Proven experience in designing and delivering training.
• Stakeholder management and interface with Legal/Compliance teams.
• TAPi or CIPD qualification (desirable).
• Experience in Financial Services or Automotive sectors preferred.

This is currently a temporary assignment contracted until mid 2025.

The role will be Monday - Friday 9am -5pm.
Paying £21.65 / £39,403

If you would be interested in this role please don't hesitate to reach out!

Retail Customer Services Advisor

Manpower has the opportunity for someone to join the team of one of our automotive clients based in Milton Keynes within their customer service department.
You will be providing customers with a high quality Customer Experience through: assistance, support, and account servicing throughout the life-cycle of their financial services agreement.

Where you'll be required to deal with an extensive variety of enquiries, systems and processes through various channels (e.g. Telephony, White mail and E-mail).

RESPONSIBILITIES

• Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint.
• Where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints and escalated as appropriate.
• Actively participate in a culture that adheres to the 6 Treating Customer Fairly (TCF) outcomes as defined by the FCA.
• Work to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of Customer service provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to Identification and Verification (ID&V) process, card payments and financial crime.
• Add value on every call and ensure that Customers receive the right level of appropriate information to make informed decisions about their channel of choice.

SKILLS AND EXPERIENCE

• Strong Customer Experience focus essential with a determination to resolve Customer queries first time.
• Full PC literacy essential
• Good written and verbal communication skills
• Ability to work in a team environment whilst maintaining individual ownership.

Temporary contract
Pay rate £12.75 per hour
Monday - Friday in office
9am - 5pm

If you would be interested in this role please don't hesitate to apply and get in contact!

We have a fantastic opportunity for an Event Co-ordinator to underpin the Customer and Field Support Event function of one of the world's most broadly-based healthcare companies.

Starting immediately this is a twelve-month full-time temporary role to cover maternity leave. You will be working a 37-hours week over 5 days with Tuesdays, Wednesdays and one other day being office-based. This role is paying £18.70 per hour PAYE.

Office Working: 3 days minimum which is not negotiable and must include a Tuesday and Wednesday. Working Hours: 08.45 - 17.00 Monday-Thursday and 08.45 - 16.00 on Friday

Please note that this is not an events management role - you will not be involved in arranging events. This role is to support the compliance and administration function of events already planned.

These events are common within the pharmaceutical industry and are typically involved in medical education, symposiums and sponsored events and can include multiple speakers addressing the audience on innovative medicine applications, new drugs to market, updates on medical and surgical procedures and associated topics.

Attention to detail is critical in this role and you will be required to follow strict compliance guidelines without deviation. You will be dealing with sensitive financial information and processing payments to speakers so it is essential to maintain a level of impartiality.

You will be engaging with a variety of stakeholders including senior medical professionals, healthcare organisations, patient organisations, and other relevant decision makers so you will need to be confident in your ability to communicate effectively with a wide range of people.

Further information provided by our client includes the full job title of Customer and Field Support Event Co-ordinator and their headline summary of the role as follows:

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and healthcare professionals and organisations, and other relevant decision maker in order that the company complies with the Healthcare Coding and Billing Institute guidelines and local rules & regulations in delivering events.

Customer and Field Support Event Co-ordinator

To provide high quality, timely and efficient event management (including contracts, copy approval processes and payments) that supports our customer facing teams (medical and promotional) and HCPs/HCOs & ORDMs in order that the Company complies with the HCBI guidelines and local rules & regulations in delivering events.

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.

This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.

This role is based on their prestigious site in High Wycombe, paying £14.00 per hour. Although currently based in High Wycombe there are plans for the company to move to new offices in Maidenhead town centre in early-2026 so some flexibility on location is required.

Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management.

Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance.

A fuller job description is below:

Customer order processing

• Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
• Create new accounts in line with Good Distribution Practice and TV-SOP-01381
• Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
• Ensure UK & Ireland patient demand is met
• Proactively counteract any delivery or pricing issues
• Work on resolving any day-to-day issues
• Proactively call customers regarding stock availability and other issues of impact

Audits

• Daily working practice complies with Sarbanes Oxley controls.
• Contribute towards achieving monthly departmental targets.
• Continually assess processes in line with Good Distribution Practice.

Queries and Complaint Handling

• Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
• Log all complaints on Complaints Management System
• End to end Ownership of complaints and queries received

Ongoing responsibility

• Supporting worldwide customer survey adoption to fully understand customer needs
• Build and maintain relationships with internal departments to continually improve processes etc.
• Build and maintain relationships with key external customers.
• Support training for internal team members

Ad hoc projects

• Support any existing, or new, projects which may arise that improve efficiencies and support the business

Skills required for this role include

- SAP

- Microsoft Office

- Ability to communicate with people - VITAL

- Listening - we are the customer's first port of call - VITAL

Benefits in this role include:

• Competitive rate of pay.
• 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
• Flexible working pattern - three days in the office, two days working from home.
• Annual bonus scheme (subject to qualifying criteria).
• Free parking on site.
• Free shuttle bus to and from High Wycombe station.
• On-site subsidised restaurant and Costa coffee outlet.
• On-site free gymnasium for all employees.
• Spacious, air-conditioned offices.

Manpower UK is acting as an Employment Business in relation to this vacancy.

We are currently seeking an interim Customer Service Representative to work with our client, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 6 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £30,000 per annum, pro rata, depending upon experience.

The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements.

Your core role would involve answering calls from our Customers, both external and internal - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.

You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.

Key Responsibilities

• Placing orders accurately
• Liaising with customers to manage their order expectations and deliver a high level of service
• Liaising with marketing team to fully understand current promotional activity
• Following set procedures for order placement gaining authorisation where needed and relevant
• To answer customer calls within required company response time - currently 4 rings
• Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field based account managers
• Report any queries needing to be escalated to management
• Allocate to team members any areas of queries requiring their support
• Log all queries onto central system in order to provide reports to management
• To work as a team at all times by supporting and assisting any TIGI team member when necessary

Key Skills

• Experience of Customer Service/stakeholder engagement
• Good oral communication. French or German speaking skills would also be beneficial however is not essential.
• Previous experience of using Oracle to place orders would be beneficial, but is not essential.
• Able to multi-task.
• Team player.
• Pro-active.

At ManpowerUK we are dedicated to fostering a highly diverse workforce and cultivating an inclusive culture where everyone feels valued, heard, and empowered to reach their full potential. We are recognised as a Disability Confident Leader, affirming our commitment to helping individuals with disabilities secure and retain meaningful employment. To hear more about our Diversity, Equity, Inclusion and Belonging initiatives - please visit our website.

Learning Support Assistant

Job Outline:
Manpower is currently recruiting for a learning support assistant to join the team of one of our education, training centre clients based within Milton Keynes.
Provide individualised support strategies to pupils, ensuring they overcome barriers to learning and achieve their educational potential.

Key Responsibilities:

• Lesson Support: Assist teachers in planning and delivering lessons tailored to meet student's needs.
• Student Assistance: Help students overcome learning barriers and create positive educational opportunities.
• Professional Relationships: Build and maintain professional relationships with students to facilitate effective guidance.
• Independence Development: Support students in becoming independent learners.
• Behaviour Standards: Promote high standards of behaviour and attitudes to create a positive learning environment.
• Learning Plans: Create, review, and manage individual learning plans, recording support data daily as part of KPI tracking.
• Health & Safety: Promote a positive Health & Safety culture, report accidents and near misses promptly, and follow safe work systems.
• Safeguarding: Uphold commitment to safeguarding and promoting the well-being of children and vulnerable adults.
• Additional Duties: Accept reasonable alterations and additional tasks as required.

Key Behaviours:

• Supportive: Provide consistent and reliable support to students and teachers.
• Positive Attitude: Maintain a positive attitude to foster a productive learning environment.
• Professionalism: Build and maintain professional relationships with students and staff.
• Safety-Conscious: Prioritise health and safety in all activities.

Join us in making a difference in the lives of our students by providing essential support to ensure their success. Apply today to be a vital part of our clients educational team!

Retail Customer Services Advisor

Manpower has the opportunity for someone to join the team of one of our automotive clients based in Milton Keynes within their customer service department.
You will be providing customers with a high quality Customer Experience through: assistance, support, and account servicing throughout the lifecycle of their financial services agreement.

Where you'll be required to deal with an extensive variety of enquiries, systems and processes through various channels (e.g. Telephony, White mail and E-mail).

RESPONSIBILITIES

• Take full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service.
• Use personal judgement to identify when redress and negotiation is needed to resolve a first-line complaint.
• Where a query cannot be resolved at first instance this is required to be correctly noted in the relevant complaints and escalated as appropriate.
• Actively participate in a culture that adheres to the 6 Treating Customer Fairly (TCF) outcomes as defined by the FCA.
• Work to agreed service levels, quality targets and operational metrics as determined by the department relating to all aspects of Customer service provision and Customer experience.
• Understand and adhere to all regulatory and both internal and external compliance based requirements. Including but not limited to Identification and Verification (ID&V) process, card payments and financial crime.
• Add value on every call and ensure that Customers receive the right level of appropriate information to make informed decisions about their channel of choice.

SKILLS AND EXPERIENCE

• Strong Customer Experience focus essential with a determination to resolve Customer queries first time.
• Full PC literacy essential
• Good written and verbal communication skills
• Ability to work in a team environment whilst maintaining individual ownership.

Temporary contract 3-4 months
Pay rate £12.75 per hour
Monday - Friday in office
9am - 5pm

If you would be interested in this role please don't hesitate to apply and get in contact!

We are currently seeking an interim Customer Service Representative to work with our global FMCG client's division, Elida Beauty, renowned for brands such as TIGI, VO5, Toni & Guy, and Brylcreem, and become an integral part of their fast-paced FMCG environment.

The position is based at their Milton Keynes Distribution Centre, immediately adjacent to J13 M1 motorway. This is a full-time temporary role to run for 6 months, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £30,000 per annum, pro rata, depending upon experience.

Your core role would involve answering calls from our Customers, both external and internal - place orders using Oracle system, resolving all Customer enquiries and queries, investigating and liaising with other departments to ensure all are resolved swiftly and accurately.

You will be required to liaise with couriers, account managers and related teams within the office to ensure all orders are placed and any queries are logged and closed using the query log system.

Key Responsibilities

• Placing orders accurately
• Liaising with customers to manage their order expectations and deliver a high level of service
• Liaising with marketing team to fully understand current promotional activity
• Following set procedures for order placement gaining authorisation where needed and relevant
• To answer customer calls within required company response time - currently 4 rings
• Investigate and resolve all customer queries by liaising with, couriers, warehouse, relevant internal teams and field based account managers
• Report any queries needing to be escalated to management
• Allocate to team members any areas of queries requiring their support
• Log all queries onto central system in order to provide reports to management
• To work as a team at all times by supporting and assisting any TIGI team member when necessary

Key Skills

• Experience of Customer Service/stakeholder engagement
• Good oral communication. French or German speaking skills would also be beneficial however is not essential.
• Previous experience of using Oracle to place orders.
• Able to multi-task.
• Team player.
• Pro-active.

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.

This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.

This role is based on their prestigious site in High Wycombe, paying £17.67 per hour, rising to £19.75 per hour after three months.

Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management.

Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance.

A fuller job description is below:

Customer order processing

• Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
• Create new accounts in line with Good Distribution Practice and TV-SOP-01381
• Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
• Ensure UK & Ireland patient demand is met
• Proactively counteract any delivery or pricing issues
• Work on resolving any day-to-day issues
• Proactively call customers regarding stock availability and other issues of impact

Audits

• Daily working practice complies with Sarbanes Oxley controls.
• Contribute towards achieving monthly departmental targets.
• Continually assess processes in line with Good Distribution Practice.

Queries and Complaint Handling

• Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
• Log all complaints on Complaints Management System
• End to end Ownership of complaints and queries received

Ongoing responsibility

• Supporting worldwide customer survey adoption to fully understand customer needs
• Build and maintain relationships with internal departments to continually improve processes etc.
• Build and maintain relationships with key external customers.
• Support training for internal team members

Ad hoc projects

• Support any existing, or new, projects which may arise that improve efficiencies and support the business

Skills required for this role include

- SAP

- Microsoft Office

- Ability to communicate with people - VITAL

- Listening - we are the customer's first port of call - VITAL

Benefits in this role include:

• Competitive rate of pay.
• 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
• Flexible working pattern - three days in the office, two days working from home.
• Annual bonus scheme (subject to qualifying criteria).
• Free parking on site.
• Free shuttle bus to and from High Wycombe station.
• On-site subsidised restaurant and Costa coffee outlet.
• On-site free gymnasium for all employees.
• Spacious, air-conditioned offices.

We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive.

This is a full-time ongoing role working 7.5 hours per day between 8.45am and 5.00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.

This role is based on their prestigious site in High Wycombe, paying £17.67 per hour, rising to £19.75 per hour after three months.

Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.

As the pay rates suggest, this role requires a professional, proactive person who can assume responsibility for their workload and demonstrate strong personal qualities that enable them to inspire colleagues and lead projects.

This client's core business is the supply of pharmaceutical and medical products to hospitals, clinics and health professionals. Duties include, but are not limited to, hospital orders, back orders, delivery failures, product returns, price requests, data management and inbox management.

Due to the nature of the sector, adherence to British Pharmaceutical Guidelines, data protection and compliance are or paramount importance.

A fuller job description is below:

Customer order processing

• Manage orders in a timely and accurate manner to meet our delivery cut off times and customer expectations including orders received from customers by Phone, Fax, Portal, EDI & Email
• Create new accounts in line with Good Distribution Practice and TV-SOP-01381
• Meet all criteria for exporting controlled drugs outside of the United Kingdom including a valid controlled drugs licence.
• Ensure UK & Ireland patient demand is met
• Proactively counteract any delivery or pricing issues
• Work on resolving any day-to-day issues
• Proactively call customers regarding stock availability and other issues of impact

Audits

• Daily working practice complies with Sarbanes Oxley controls.
• Contribute towards achieving monthly departmental targets.
• Continually assess processes in line with Good Distribution Practice.

Queries and Complaint Handling

• Receive telephone calls which may be:
  • Order related
  • Query related
  • Claim related (stock discrepancies, returns, free of charges)
• Log all complaints on Complaints Management System
• End to end Ownership of complaints and queries received

Ongoing responsibility

• Supporting worldwide customer survey adoption to fully understand customer needs
• Build and maintain relationships with internal departments to continually improve processes etc.
• Build and maintain relationships with key external customers.
• Support training for internal team members

Ad hoc projects

• Support any existing, or new, projects which may arise that improve efficiencies and support the business

Skills required for this role include

- SAP

- Microsoft Office

- Ability to communicate with people - VITAL

- Listening - we are the customer's first port of call - VITAL

Benefits in this role include:

• Competitive rate of pay.
• 20 days paid holiday, rising to 25 days after three months, plus 8 bank holidays.
• Flexible working pattern - three days in the office, two days working from home.
• Annual bonus scheme (subject to qualifying criteria).
• Free parking on site.
• Free shuttle bus to and from High Wycombe station.
• On-site subsidised restaurant and Costa coffee outlet.
• On-site free gymnasium for all employees.
• Spacious, air-conditioned offices.