Contribute to AACC quality and performance improvement, taking a lead for identified areas, where agreed across the business admi.....
Contribute to AACC quality and performance improvement, taking a lead for identified areas, where agreed across the business admin function. Collating findings from complaints and feedback to share lessons learned and improve service delivery. Deliver against specified organisational objectives and projects, achieving quality outcomes, prioritising workload to deliver within specified timelines. Contribute to short, medium and long-term business plans. Work proactively with AACC senior management to ensure operational delivery and compliance with key performance indicators and other performance metrics. Manage and regularly monitor operational trackers to ensure they are accurate and updated contemporaneously. Provide high quality information, analysis and feedback, often requiring high levels of concentration. Contribute to the development of ongoing performance strategies and the further development and implementation of improvement programmes. Control and audit for business administrative functions, including remedial actions and training to address service deficiencies. Supporting the development of performance and governance strategies and the development and implementation of improvement programmes to improve performance and governance Deputises as required for Deputy Head of AACC Business Admin. Lead on and manage, specific improvement projects that contribute to wider work plans and programme initiatives. Develop robust communication mechanisms with key stakeholders and service users to ensure a proactive, collaborative approach is adopted to managing pressures to support the Lincolnshire health community and drive quality improvement. Support the team to ensure that the portfolio of tasks/projects is planned, managed and delivered effectively and timely. Working closely with clinical managers to improve process and ensure delivery target and KPIs are consistently met. Ensure accurate and open communication and co-ordination with a range of organisations and individuals, including communication of risks, issues and dependencies, including briefings andreports where required by regular contact with the teams, stakeholders, and Communications & Engagement Team. Support the development of internal and external communications. To ensure that within the AACC administrative team, all duties are carried out and recorded on the relevant systems in line with internal policies and procedures. Lead on the preparation of relevant correspondence andpapers,as directed by Line Manager. Responsible for organising and facilitating meetings for the department which may be complex, sensitive, political, and contain contentious information. Participate in relevant internal working groups/projects, services and initiatives with the aim of providing information and analytical advice to the team. Update, maintain, organise, gather and analyse information to /meet future organisational and team needs by identifying best professional practice. Provide coordination of and participate in relevant meetings, reporting attendance and providing information, feedback and advice where requested. Work with members of the team and key stakeholder to investigate the causes of any variance from plan/delivery targets and contribute to the implementation of solution. Support and inform teams on the targeting of resources, monitoring, implementing, evaluating and delivery of plans by providing sophisticated, high-quality information and analysis. Contribute to the financial delivery of the service ensuring it is cost-effective and delivered on time whilst working to an ethos of value for money and greater efficiency. Identify opportunities for lean working and streamlining processes. The post holder will carry out any other duties as may reasonably be required by their line manager. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the service and the organisation.