Total 3 job vacancies by Vacancy Filler

Head of Customer Engagement
UK Remote, with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. The Head of Customer Engagement will prioritise your focus on three main areas:

Continuing to develop Babington's existing relationships, ensuring we really understand our customers culture, business & challenges, and are maximising every opportunity.
Identifying and winning new business opportunities to ensure our continued growth.
Leading and developing your team to ensure all understand what’s expected, are delivering / exceeding their targets and representing Babington's values. Whilst working with colleagues throughout Babington to ensure we’re delivering a first-class service.

Required Responsibilities

Lead for all new business sales and current customer engagement activities, across one of our defined market sectors, operating across a portfolio of Babington's strategic accounts.


Strategically nurture relationships with key decision makers’ and lead the continued development of our trusted relationships, developing a deep awareness of our customers strategic objectives and talent priorities.


Drive commercially focused contracting and statement of works; and establishing a clear and contracted pipeline of sales across all account relationships.


Combine your deep expertise of our portfolio with your market and customer knowledge to identify, engage, develop and on-board new business opportunities and integrated business propositions which meet current and future customer needs through a variety of proactive business development approaches, including calls, meetings, presentations and events.

Skills & Experience

You’ll be a seasoned professional, able to develop partnerships and strong relationships influencing at a senior / executive level, partnering with internal and external stakeholders to make sure Babington’s products and focus are aligned to customers strategic needs and talent strategies.


You’ll be a highly driven sales leader within funded learning, with a deep understanding of the apprenticeship sales landscape and track record of working strategically with customers to identify opportunities for funded learning.

Proven experience of achieving your own target and ensuring your team all achieve / exceed their targets.


You’ll be a highly effective communicator, capable of engaging people verbally, in writing, via social channels or with presentations.


Your strong influencing and negotiating skills will ensure people see things your way and as you’ll have a strong moral compass, you’ll focus on delivering win / win outcomes.


Have a deep understanding of funded learning solutions and the apprenticeship landscape and understand how to bring this to life for your team and customers.


Competent using a variety of Tech, from Office programmes like Outlook, Excel, PowerPoint, Word and Teams to CRM’s and social platforms / sites.


Proven leadership experience in funded learning and apprenticeship sales.


Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
28 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.

Customer Engagement Specialist
UK Remote with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. This position will prioritise your focus on three main areas:

Continuing to develop Babington's existing relationships, ensuring we really understand our customers culture, business & challenges, and are maximising every opportunity.
Identifying and winning new business opportunities to ensure our continued growth.
Supporting the Head of Customer Engagement as required, with the leadership and development of the team to provide guidance, mentorship and support to ensure all understand what’s expected, are delivering / exceeding their targets and representing Babington's values - working closely with colleagues throughout Babington to ensure we’re delivering a first-class service.

Required Competencies and Responsibilities

Senior / Strategic Account Management: Acting as the main point of contact at a senior/strategic level to ensure customer satisfaction, through proactive communication and service delivery – working closely with Operational Business Partner(s) to deliver on this commitment.


Networking: As a proven specialist you will actively participate in industry events, conferences and networking opportunities developing your relationships with industry peers and prospective customers. You will identify viewpoints of multiple customers and predict needs across customer groups based on industry and economic trends. You will act as a champion across the market, with your proficiency of market trends, commercial levers, insights, analysis and explore potential business opportunities.


Market Analysis: You will be accountable for conducting in-depth market research and analysis to identify prospective customers, new business opportunities, market trends and a deep understanding of the funded learning and apprenticeship / competitor landscape – helping to develop strategies to stay ahead of the competition, drive business growth and make recommendations for our overall sales approach and how we can best position our value and uniqueness across the market.

Skills & Experience

Demonstrable experience of consistently meeting or exceeding targets & KPI's.


Minimum 3 years' experience managing and nurturing multiple accounts, acting as the main point of contact at a senior/strategic level.


Minimum 3 years’ experience with the ability to demonstrate extensive competence in business development, sales or account management role.


Minimum 3 years demonstrable experience of working with customers within the relevant industry, with a deep understanding of trends, best practice, and challenges to provide valuable insights and recommendations related to your area of specialism


A deep understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements. You will be able to demonstrate your previous proven experience supporting customers to implement apprenticeships, within one of Babington’s 4 vertical markets.


Proficient in using a CRM package to record and manage all customer interactions and sales activities.


We are a national business and so are most of our customers. You’ll have a full driving licence and be comfortable spending 2 - 4 days a week traveling to spend time with customers.

Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
25 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.

Senior Customer Engagement Consultant
UK Remote with regular travel across the UK
Job Summary
This is an exciting time for Babington as we evolve our Customer Engagement strategy and structure to ensure we’re in the best shape for the future. This position will prioritise your focus on three main areas:
You’ll work closely with the Head of Customer Engagement and the wider Customer Engagement team, focusing on developing Babington’s existing relationships and identifying, engaging and winning new business opportunities to ensure our continued growth.
As such you’ll be an experienced sales professional / account manager who understands and holds funded learning experience and has previous tenure operating in this sector in a sales and partnership capacity. You will be aligned to one of our 4 market verticals: Public Sector / Financial Services / Tech Media and Telco / FMCG & Logistics.
Required Responsibilities

Account Management: You will be responsible for account growth through repeat business and/or new programmes and services and have the depth of experience and sector knowledge to build a robust pipeline of activity.


Networking: You will identify opportunities for Babington to participate in industry events, conferences and networking opportunities and develop your relationships with industry peers and prospective customers developing your profile as a subject matter expert both internally and externally.


Proposal Development: You will be responsible for engaging and collaborating in extensive discussions with customers to understand their pain points and desired outcomes, gathering relevant information to ensure all Babington proposals address key customer requirements, align with their expectations and resolve any issues which may prevent successful delivery.


Market Analysis: You will be accountable for conducting market research to identify prospective customers, new business opportunities, understand market trends and develop a deep understanding of the funded learning and apprenticeship / competitor landscape.

Skills & Experience

Demonstrable experience of consistently meeting or exceeding targets & KPI's over a 0-12 month period.


Minimum of 3 years proven experience and exposure building robust relationships and will be responsible for transitioning this experience to allow you to become our customers ‘trusted advisor.’


Minimum 2 years experience of working with customers within the relevant industry, to provide suitable and relevant solutions.


Minimum of 12 months’ proven experience managing customer accounts, with the responsibility for ensuring customer satisfaction.


A good understanding of the UK apprenticeship landscape, including funding, standards, and regulatory requirements. You will be able to demonstrate your previous proven experience supporting customers to implement apprenticeships, within one of Babington’s 4 vertical markets.


Proficient in using a CRM package to record and manage all customer interactions and sales activities.


We are a national business and so are most of our customers. You’ll have a full driving licence and be comfortable spending 2 - 4 days a week traveling to spend time with customers.

Benefits

Work from home
Flexible Working Hours
Tailored Induction Programme
Professional Development
My Babington Rewards
Bupa Healthcare Plan
25 Days annual leave plus Bank holidays
Additional annual leave purchase scheme
Employer Pension contribution
Employee Mortgage Service
Wellbeing Centre

We’ll be conducting interviews on a continuous basis and reserve the right to take down the advert when we have found the right candidate.
Babington is committed to safeguarding and promoting the welfare of all learners and employees associated with our business. We, therefore, expect all employees to share this commitment and demonstrate our values within all aspects of their work. All offers of employment are subject to relevant vetting checks, including successful completion of an appropriate check through the Disclosure & Barring Service.
We are innovators in Education and Training so why not apply now and join us in Developing Better Futures.