Total 497 Others level Customer Service job vacancies in Gainsborough, Lincolnshire, DN21 1PB

Complex Needs Support Worker

Salary: £11.50 rising to £11.80, enhanced pay for shifts undertaken in the complex service.

Location: Birchwood House & Lodge, Lincoln

Full-Time positions available

Full-Time: 37.5 hours per week

Shift Times: 7 AM - 3 PM and 2 PM - 10 PM

Long Day- 7 AM- 10 PM (optional)

*Sponsorship is not available*

Do you have a big smile? That can make a person's face light up.

Do you have patience and a sense of humour? Working as a care assistant or a Support worker isn’t always the easiest job, but we promise that it will be one of the most rewarding.

Are you a great communicator? Building relationships, where each person’s views are valued and taken into account.

Are you kind, compassionate, or empathetic? Although prior experience as a Support Worker is ideal. Full training and enhanced specialist training is available.

Benefits and perks as a Support Worker:

A Salary increase to £11.65 once you have completed our paid-for-care certificate (An industry-recognised qualification)
A Salary increase to £11.80 on completion of a Level 2-3 NVQ qualification (An industry-recognised qualification)
Enhanced pay for shifts undertaken in Birchwood House.
Compensation of up to £200 for completing your e-learning before you start
Hastee Pay – withdraw up to 40% of your earned salary before payday as and when you want
28 holidays (including bank holidays)
An additional day off for your birthday plus up to 5 additional days off for your length of service
Quarterly Awards to reward & recognise our amazing staff’s commitment and contribution and service performance-related bonuses
Automatic entry into our Employee Assistance Programme offering: Personal and everyday advice on child support, financial advice, mental health and health & wellbeing
You’ll also receive our pension & life assurance cover up to £10,000 (T&Cs apply)
Cycle2Work scheme
Free Blue Light Card
A Complex Care Support Worker is a professional who helps individuals with complex needs to live independently and access the local community. They are trained, skilled, experienced and highly qualified professionals who work as part of a team to carry out a range of tasks and duties to support individuals with the physical and mental aspects of their health condition. Complex Care Support Workers enable those who are vulnerable to live an independent life whilst providing individualised, compassionate care.

Duties of a Support Worker:

Companionship

Personal Care & Support

The teaching of independent living skills

Management of medication

Community-based activities such as swimming, social activities, or other leisure activities

Support to develop new hobbies and interests

Help with household tasks, budgeting, shopping etc

Where you will be working

Birchwood House is a purpose-built, high-intensity specialist home, designed to better support the needs of individuals with profound and severe disabilities, as well as those with complex behaviours that may challenge. Our service is particularly suited for individuals who have been in long-term hospital placements, often residing out of county, as well as those who have faced difficulties in securing suitable long-term placements or have experienced placement breakdowns with other providers unable to meet their complex needs.

Birchwood Lodge is a specialist supported living service, designed to meet the unique needs of individuals with learning disabilities, autism, physical disabilities, and complex behaviours that may challenge. Our service is focused on enabling residents to live independent and meaningful lives as active members of the community.

This job requires an Enhanced DBS to be carried out.

At Glenholme, our core values allow our staff and service users to thrive. We believe in treating individuals, their families and our staff with respect and dignity while placing a high value on equality, equity and diversity.

Proud member of the Disability Confident employer scheme

The Endoscopy Service has aPermanent Full time Receptionist in Endoscopy Unit based at City campus but will cover across 3 hospital sites

37.5 hours per week, Monday-Sunday


You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
You will have good organisational skills and be able to manage your workload effectively. It is essential for you to be competent in using computer systems as you will be trained to use Medway PAS and other hospital systems appropriate to the role. We require good communication skills and an excellent telephone manner.
Professionalism is expected within this role.
You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a “can do” attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues. The ability to manage your time and prioritise your workload whilst remaining patient focused is essential.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert

As a receptionist you will be the first port of call for patients attending reception for appointments and day case attendances. You will ensure all patients are dealt with in a polite professional manner at all times and have a positive experience when attending the department. You will be responsible for checking and updating patient details, booking appointments and helping with general enquiries. Customer service experience is essential in this role and a profession, polite and courteous attitude at all times.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Working as part of the Endoscopy reception team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Careflow, Medilogik and other relevant booking systems and update details accurately and efficiently. You’ll have excellent communication skills and will deal appropriately with enquires both by telephone and in person


This advert closes on Monday 25 Nov 2024

Administration Officer - Ministry of Justice

Location: Grimsby, DN31

Pay: £11.59 per hour increases to £11.88 after 12 weeks in assignment

Job Type: Temporary

Sector: Public Sector

Hours: 37 hours a week (Monday - Friday)

A Little Bit About Us:

Brook Street have grown into one of the UK's leading recruitment agencies − matching thousands of people with meaningful job opportunities at more than 4,500 companies every year. Delivering a quality service to suit the needs of clients and candidates alike was important to our founder Margery Hurst and it remains important to us today.

Recruitment is about so much more than just filling job vacancies. It's about giving people the chance to unleash their full potential, through their perfect new role.

About the Client:

The Ministry of Justice is a major government department, at the heart of the justice system. They work to protect and advance the principles of justice. Their vision is to deliver a world-class justice system that works for everyone in society.

What Will Be Your Day to Day Responsibilities?

Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system. To do so your duties will include but not be limited to:

• Preparing papers and files for court, tribunals, hearings and meetings.
• Producing court/tribunal documents.
• General photocopying and filing.
• Creating and updating records on in-house computer system and data input.
• Post opening and dispatch.
• Booking, preparing and organising meeting rooms.
• Preparing meeting agenda, joining instructions and handouts.
• Resulting courts accurately, interpreting accurately the information required on a court file

You will also support in clerking the courtroom, which will involve:

• Assisting the judge and managing the courtroom, ensuring it runs smoothly and that everyone is in the right place at the right time.
• Implementing any updates and informing the judge.
• Speaking aloud in the courtroom and acting as liaison between jury and judge.
• Sitting beside the judge and using computers to change slides or show evidence as needed.
• Preparing all the case papers for the judge to make sure they are fully prepared for court.

Once trained it will be expected that you work across both of the Grimsby sites, these are only about a 5-minute walk apart.

We anticipate a large volume of applicants so if you have not been contacted directly within 7-14 days please presume you have been unsuccessful.

What's in this for you?

Applying for the Administration Officer role with the Ministry of Justice offers a compelling opportunity to be at the heart of the justice system's daily operations. As an integral part of the ministry, you will be instrumental in ensuring administrative efficiency, maintaining meticulous records, and supporting the coordination of essential functions.

This position provides a unique chance to contribute to the delivery of justice, fostering a sense of responsibility and civic duty. Working in a dynamic environment, you will gain valuable experience in administrative processes specific to the legal sector.

If you are detail-oriented, possess strong organisational skills, and are eager to play a vital role in upholding the principles of justice, applying for this position is a meaningful step towards contributing to the core functions of the Ministry of Justice.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. 

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

Hours:

In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. (We will however consider part time hours if required.)

Salary:

£22,900 Per Annum plus Area Allowance £5,200 Per Annum

Closing Date:

Wed, 27 Nov 2024

We are recruiting for a Customer Service Consultant within Croydon branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse.

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through.

Together, you can help us build a better Society

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

• Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

• 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

• Holiday trading scheme allowing the ability to buy and sell additional annual leave days

• Generous employer pension contributions – up to 10% per annum dependent on employee selection

• Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

• There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

• Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

• Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.

• Proactively contacting our customers over the phone to identify and discuss their needs.

• Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

• Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

• Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

• Passion about delivering exceptional customer service

• Enjoy meeting new people and engaging in purposeful conversation

• Work well with others, with a ‘one-team’ mindset across multiple channels.

• Have excellent communication, engagement and listening skills

• React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

• Are able to deliver outstanding customer service either from a face to face or a telephony background

• Are open to a broad range of activities even if outside of standard expectations

• Are able to grow, adapt and change accommodating business needs and priorities

Please refer to the job description and person specification attached to the advert for the full details. Applicants must be physically fit and able to carry heavy loads. The role requires you to be active for prolonged periods of time which include the handling of soiled and the processing, folding and packing clean linen to ensure a high quality service is delivered to meet the needs of the service users. To ensure the correct use of equipment following safety guidelines. To report faulty equipment to Linen Service Team Leader The post holder will communicate verbally and face to face with members of staff throughout the Trust patients, relatives and the general public Disposal of sharps determined by the Waste Handling and Management policy. To report Accidents to the Linen Service Team Leader

We require a proactive proactive and hardworking staff to work as part of a team in a production line environment within Linen Services.

To be part of a dedicated and highly motivated team of staff undertaking a number of different tasks which include the handling of soiled linen, the decontamination of linen in accordance with HTM01-04, folding and packing of clean linen either manually or utilising equipment, working in various locations within the laundry to ensure a high quality service is delivered to meet the needs of the service users.

The post holder will be based at either the City or QMC Campus as required in accordance with the needs of the service.

Hours of work are 37.5 per week working between the hours of 6am and 7.45pm Monday to Friday including bank holidays. Some weekend working may be required.

In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.

To ensure that all soiled linen is stored in appropriate areas and within Health and Safety guidelines.

Maintaining quality of work in accordance with the documented procedures - undertaking quality checks on linen.

Able to make straight forward judgements, investigate problems, e.g. fault finding, stock issues, staff cover.

To perform laundry duties including; packing of clean linen, sorting of soiled linen, programming/emptying of washer and dryers.

To carry out checks of stock levels on wards and departments using electronic devices and adjust delivery levels accordingly.

Record daily issues to wards and departments using the Benchmarker software.

To work with a flexible approach bearing in mind the needs of the service and staff.

To ensure that a clean protective uniform is worn at all times when on duty and to use relevant Personal Protection Equipment in accordance with the policies provided by the Trust.

To report any signs of infestation to the Linen Services Team Leader.

To be involved in development training by acting as a buddy to new starters by demonstrating own duties.

Completes timesheets or similar records.

Undertake cleaning audits and surveys as necessary to own work.

Demonstrates own activities to new or less experienced employees – supports induction on new starters.

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Please refer to the job description and person specification attached to the advert for the full details.

Applicants must be physically fit and able to carry heavy loads. The role requires you to be active for prolonged periods of time which include the handling of soiled and the processing, folding and packing clean linen to ensure a high quality service is delivered to meet the needs of the service users.

To ensure the correct use of equipment following safety guidelines.

To report faulty equipment to Linen Service Team Leader

The post holder will communicate verbally and face to face with members of staff throughout the Trust patients, relatives and the general public

Disposal of sharps determined by the Waste Handling and Management policy.

To report Accidents to the Linen Service Team Leader


This advert closes on Saturday 23 Nov 2024

Requirements To apply to become a volunteer you must: Be 18 years old or over. Hold a valid, full UK driving licence with no more than three penalty points (please note we cannot accept volunteers with drink driving endorsements until a period of 11 years has expired from the date of the offence). Have access to a car with four or more doors. Have access to the internet and email. Be willing to take part in all stages of the recruitment process. Be a good communicator. Before taking the time to apply, please familiarise yourself with the recruitment process and ensure that you are willing to take part in all stages of the process. We currently have approximately 200 volunteers giving up their time to provide this vital service between the hours of 06:00am and 08:00pm Mondays to Saturdays. There is no expectation on your time as a volunteer, however there is an understanding that you will aim to offer 2-3 days per calendar month to ensure the knowledge and training we provide is kept relevant and up to date. For full details of the detailed job description and main responsibilities, please refer to the job description under supporting documents.

Support Worker
Lincoln
Young People Service (16-21)
3 Month Contract
35 hours
£17.14 LTD / £14.61 PAYE (inc. holiday)

Support young people aged 16-21 in Lincolnshire on their journey to independence, with a focus on housing-related support and personal development.

THE ROLE
As a Support Worker, you'll play a key role in supporting young people to develop essential skills, make positive decisions, and ultimately achieve independence. You'll work closely with Senior Support Workers and external agencies to create and deliver personalized support plans.

• Act as Keyworker for a group of young people, coordinating their support
• Develop support plans and assist with housing management duties
• Facilitate regular consultation, enabling young people to make informed resettlement choices
• Guide young people on budgeting and welfare benefits claims
• Apply safeguarding protocols to ensure the welfare of clients
• Run activity programs and group sessions as required
• Perform minor property maintenance, ensuring properties meet Nacro standards

THE CANDIDATE
The ideal candidate will have previous experience in a similar support role, working with young people or vulnerable groups, and must be capable of working independently within a community setting.

• Experience delivering structured support to young people
• Familiarity with safeguarding and child protection procedures
• Experience with housing and property management tasks
• Ability to respond to challenging behaviors constructively
• Strong communication and record-keeping skills

THE CONTRACT

• 35 hours per week, working on a rotating shift pattern as follows:
  • Week 1: Tuesday - Friday
  • Week 2: Monday - Thursday
  • Week 3: Thursday - Sunday
• 3-month contract with potential for extension
• £17.14 per hour LTD company rate / £14.61 per hour PAYE, inclusive of holiday

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Support Worker
Lincoln
Young People Service (16-21)
3 Month Contract
35 hours
£17.14 LTD / £14.61 PAYE (inc. holiday)

Support young people aged 16-21 in Lincolnshire on their journey to independence, with a focus on housing-related support and personal development.

THE ROLE
As a Support Worker, you'll play a key role in supporting young people to develop essential skills, make positive decisions, and ultimately achieve independence. You'll work closely with Senior Support Workers and external agencies to create and deliver personalized support plans.

• Act as Keyworker for a group of young people, coordinating their support
• Develop support plans and assist with housing management duties
• Facilitate regular consultation, enabling young people to make informed resettlement choices
• Guide young people on budgeting and welfare benefits claims
• Apply safeguarding protocols to ensure the welfare of clients
• Run activity programs and group sessions as required
• Perform minor property maintenance, ensuring properties meet Nacro standards

THE CANDIDATE
The ideal candidate will have previous experience in a similar support role, working with young people or vulnerable groups, and must be capable of working independently within a community setting.

• Experience delivering structured support to young people
• Familiarity with safeguarding and child protection procedures
• Experience with housing and property management tasks
• Ability to respond to challenging behaviors constructively
• Strong communication and record-keeping skills

THE CONTRACT

• 35 hours per week, working on a rotating shift pattern as follows:
  • Week 1: Tuesday - Friday
  • Week 2: Monday - Thursday
  • Week 3: Thursday - Sunday
• 3-month contract with potential for extension
• £17.14 per hour LTD company rate / £14.61 per hour PAYE, inclusive of holiday

HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call on 01772 208966 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!

Partner Support Advisor (Partner Admin) - Nisa
£23,400 plus great benefits (Work Level 6C)
Scunthorpe, in this role you'll work in a hybrid way, splitting your time between home and the coming into the office at least once a week. You'll work 1 in 4 Saturdays and be on a bank holiday rota (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy)

We're looking for a Partner Support Advisor to join our Partner Admin team at Nisa and help us make sure we get all the correct product orders to our retail partners. Our admin team consists of admin, bulks, presells and telesales.
As a Partner Support Advisor, you'll be responsible for setting up accounts and processing product orders from Nisa partners, making sure their requirements are met, and that our retailers get everything they need to give shoppers a great experience. You'll collaborate with teams and colleagues across the business, generating reports and helping to provide a consistently excellent customer service.

What you'll do
- Set up new accounts and manage product access
- Support partners with their bulk/ presell orders
- Accurately upload and push through orders into the system
- Create Excel files and generate reports
- Take delivery and order queries from Nisa partners, and help to resolve them
- Collaborate with teams and colleagues across all business areas to give the best service to our retailers

This role would suit people who have
- Intermediate to advanced Excel skills, including the ability to use VLOOKUPs and pivot tables
- Self-motivation and the ability to work on your own initiative
- Excellent organisational skills and the ability to manage multiple deadlines
- A high degree of accuracy and attention to detail
- Excellent communication skills with a collaborative approach

Why Nisa?
As part of our Nisa team, you'll get all the great benefits, training, and opportunities you'd expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. You'll also get:
- 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Coaching and training to support your career development
- Hybrid and flexible working options to support your work/life balance
- Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse working environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing
As part of your application, you'll need to complete an online assessment. This assessment typically takes between 45-60 minutes. If you're a current Co-op colleague, this does not need to be completed.

Role within Complementary Therapy Provide hands-on complementary therapies Assess, plan, implement and evaluate individual programmes of therapy liaising alongside the patient, their representatives, clinical team members and other professionals. Share knowledge and expertise with other staff through formal and informal conversations Ensure that all treatments are carried out in line with Trust policies Address issues of quality, training, audit, research and development in complementary therapies and to co-ordinate the introduction of other therapies. Qualifications and Skills Professionally qualified in a range of complementary therapies with a significant post registration experience. Relevant qualifications such as VCTC, ITEC or City and Guilds or equivalent. Holds a professional practitioner indemnity insurance. Can provide evidence of continual professional development. Good interpersonal skills with the ability to communicate effectively both written and verbally. Requires an adaptable and flexible approach to meet with the needs of the service. Has an understanding of the principles of palliative care. Able to participate in the development of complementary therapies.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Lincoln, covering our friendly Lincoln and Newark branches
HOURS: 35 hours a week, including Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Interested in the role and want to find out more about working for LBG? Why not take a look at our Candidate Preparation Hub

Proud member of the Disability Confident employer scheme

Support Worker

Town : Sleaford £11.57ph

Typical Shifts : Mon-Sun 8am-3pm and 3pm-10pm

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our supported living service Welby Close in Sleaford is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers should hold a full UK DL , be resilient, flexible and composed in their approach, have experience with following Positive Behaviour Support plans and reflective practice as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

In addition to the summary above, you need to familiarise yourself with the full job description and person specification documents attached to this advert. The main duties of an EPOC Practitioner include: Delivering high quality holistic care to patients following major surgery To facilitate efficient and effective care and communication between the team to ensure continuity To actively contribute to developing the professional practice of the Clinical Support Division We would recommend an informal visit to the EPOC Department to see this new patient pathway in operation and to discuss the exciting plans for the development of this service.

This is an exciting opportunity for a Registered Nurse or Allied Health Professional to join the Enhanced Perioperative Care Unit (EPOC). This is a rapidly developing service which supports the delivery of holistic, high quality care to surgical patients at increased risk of adverse outcomes.

Successful Candidates will have the unique opportunity to help shape this service to enable the EPOC unit to become an outstanding new addition to the surgical perioperative pathway.

EPOC is a bespoke built unit, comprising of 10 beds cross-site of post-operative patients from a variety of specialties including Maxillofacial, ENT, HPB, Plastics, Gynaecology, Colorectal, Vascular, Upper GI, Urology, Orthopaedics, Spinal surgery, Neurosurgery and Thoracics. Patients will be cared for at a higher level of care, 1.5, with staff caring for 2 patients each. This unit will have input from a variety of members from the Multi-Disciplinary team including Dietitians, Physiotherapists, Acute Pain Specialist Nurses, CCOT and Critical Care Pharmacists.

We are recruiting knowledgeable and compassionate registered staff to create a team that is dynamic and forward thinking who will have a multitude of skills we require to deliver holistic, safe and excellent patient care at a higher acuity level.

Working in EPOC will give you an opportunity to develop your skills around pre and post-operative care, wound and drain management, acute pain and epidural management.

We believe in support and development of all our staff. If you are successful in your recruitment, we will offer an individualised training and support package and you will go on a local, surgical and corporate induction programme with opportunities to go on a pain management course, spinal cord injury course, tissue viability and wound management course, supervisor training, link role training and the opportunity to join our already established Shared Governance council.

In addition to the summary above, you need to familiarise yourself with the full job description and person specification documents attached to this advert.

The main duties of an EPOC Practitioner include:

Delivering high quality holistic care to patients following major surgery

To facilitate efficient and effective care and communication between the team to ensure continuity

To actively contribute to developing the professional practice of the Clinical Support Division

We would recommend an informal visit to the EPOC Department to see this new patient pathway in operation and to discuss the exciting plans for the development of this service.


This advert closes on Thursday 21 Nov 2024