Total 5,195 Others level Customer Service job vacancies in Greater London, London, SW1Y 6DF

What skills and experience we're looking for

As a member of the support staff team you are required to provide a high-quality reception service and to undertake routine clerical duties.

You should

• have GCSE English and Maths (Grade C or above) or equivalent
• are numerate
• have good written and speaking skills
• are IT literate
• working with people
• working in a team
• working on your own initiative
• prioritising workload
• organising work tasks
• using Microsoft Office applications – Word, Outlook and internet access
• be personable and welcoming
• be efficient and business like
• relate to visitors, colleagues, parents and students (in person, by telephone and by email)
• pay meticulous attention to detail
• set high standards for yourself and the school environment
• assist and support colleagues as workload dictates
• relate to and promote the ethos of the school
• undertake training as required
• be punctual
• have excellent attendance *

What the school offers its staff

We are seeking a receptionist to provide a welcoming meet and greet service as well as undertake administration tasks working with the Office Manager. You will join a high performing administration team and contribute by maintaining records and inputting student data as well as other admin tasks.

The post holder is expected to lead by example, develop teamwork and actively promote the school’s corporate policies in pursuit of the school’s goal of corporate excellence.

As an employer we can offer you:

• a successful and forward-looking school with stunning and unrivalled facilities;
• a supportive staff and Senior Leadership Team to help you develop your full potential;
• a school renowned for outstanding professional development opportunities across both its support and teaching staff;
• a school community committed to corporate excellence.

Commitment to safeguarding

The Radclyffe School is committed to safeguarding and promoting the wellbeing of children and young people and expects all staff and volunteers to share this commitment. Please see our Safeguarding and Child Protection Policy for further information: https://theradclyffeschool.co.uk/safeguarding-child-protection-policy/

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

ENFORCEMENT SUPPORT OFFICER

Description
We are seeking a dedicated and detail-oriented Enforcement Support Officer to join our dynamic team. In this role, you will play a critical part in upholding and enforcing compliance with regulatory standards and policies. You will assist in monitoring and investigating compliance-related issues, providing essential support to our enforcement initiatives. Your keen analytical skills and ability to work collaboratively will be vital in ensuring that all enforcement processes are conducted effectively and transparently. As an Enforcement Support Officer, you will interact with various stakeholders, obtain necessary documentation, and maintain accurate records of all enforcement actions. This role requires a proactive approach to problem-solving and a strong commitment to public service. You will also be responsible for preparing reports and presentations that communicate findings and recommendations to management. If you are passionate about regulatory enforcement and have a keen eye for detail, this position offers an excellent opportunity to contribute to the enforcement of important standards and enhance compliance across our organization. Join us in making a meaningful impact in the community by ensuring compliance and promoting ethical practices.

Responsibilities
Assist in monitoring compliance with regulations and policies.
Conduct preliminary investigations into compliance issues.
Compile and maintain documentation related to enforcement activities.
Support senior enforcement officers in conducting audits and inspections.
Prepare detailed reports and presentations on compliance findings.
Communicate effectively with stakeholders regarding enforcement processes.
Track and analyze enforcement data to identify trends and areas for improvement.
Requirements
Bachelor's degree in criminal justice, public administration, or a related field.
At least two years of experience in enforcement or compliance roles.
Strong analytical skills with attention to detail.
Excellent written and verbal communication skills.
Ability to work collaboratively in a team environment.
Proficient in using various software applications for data management.
Knowledge of relevant laws, regulations, and compliance standards.

Hours Per Week: 35.00
Start Time: 11:00
End Time: 19:00
Pay Per Hour: £21.45
Location: Lewisham, South East London

Should you wish to apply for this job opportunity, please send an up to date CV.

The Role
Operations Support Manager - Hillingdon - Full-Time 42.5 hours per week - £32,500 per annum
Do you have experience as a manager/supervisor?
Do you have good people management skills?
Do you have a full clean driving licence?
As a market frontrunner in the Parking industry, we pride ourselves on offering tailor-made solutions to clients and offering excellent customer service to our car park users and members of the public. An opportunity has arisen for an operations support manager to work on the streets directing and managing a team in the Hillingdon area. Your role is to ensure operational requirements and service level agreements are met throughout all aspects of the contract.
What will you do?

- You will manage your on-street team of staff.
- Communicate effectively and lead from the front
- Work on-street with your team to ensure staff are effectively deployed
- Motivate, praise and develop your team
- Make recommendations to management on service/operational issues
- Set objectives, conduct appraisals and identify training needs for operational staff
- You will identify and assist in the development of new business within the contract

What will you bring?

- You will need to have 2 years minimum management experience/supervisor experience or equivalent level of training
- Be able to demonstrate excellent people management skills including coaching, training and recruiting
- Experience working within a client facing role with good commercial acumen
- Experience of monitoring KPIs
- A good knowledge of Microsoft Office
- Hold a Full clean Drivers Licence

What can we offer you? :
• £32,500 per annum
• 42.5 hours per week
• 28 days holiday per year (including Bank Holidays)
• Pension scheme
• Training & Development opportunities
• Employee Discount scheme
Does this sound like you? If you think you are right for the role please apply now.

Focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. Offering a inspiring work atmosphere where successes are shared. With interesting projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work



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Service Advisor

- Highly Competitive Basic Salary up to £31,000 p.a.
- Excellent Commission Structure giving you an overall earning of £40k+ p.a.
- Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks.
- Training Scheme: career development with the manufacturer.
- Employee benefits and rewards scheme.
- Long Service Holiday Reward - After 3 years 1 day extra / after 5 years 1 more days extra (capped at 24 days).
- Birthday off or closest day to it (not considered a holiday day).
- Share Scheme – the Company currently has a good share price listed.
- Pension – 3% employer contribution with 5% from employee.
- Contract: Full Time, Permanent.

We are currently advertising on behalf of an Automotive Prestige Main Dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Romford area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £31,000 with OTE of circa £40,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

Service Manager

- Up To £50,000 Basic Salary / £62,000 OTE
- Monday To Friday 8am - 6pm ONLY!
- 25 Days Holiday + Bank Holidays, Life Insurance
- Company Vehicle
- Previous Main Dealer Service Manager Experience Required

Service Manager required for our Client’s Main Dealer based in the Heathrow area.

Our Automotive Dealership Client is currently seeking a skilled Service Manager to manage their busy Dealership.

For your hard work as a Service Manager for our Client you can expect a salary of £62,000 OTE.

The hours of work in this Service Manager position are Monday To Friday 8am - 6pm.

Responsibilities as a Service Manager for our Client

- A Customer Service orientated Service Manager who is able to coach the service team to deliver only the best Customer Service
- Organised and the ability to think on your feet
- Innovative with the ability to think of new methods to drive performance through your team
- Target focused and can drive a team of Service Professionals to success

Requirements of this Service Manager Role

- Previous working experience within a Service Manager capacity
- Outstanding Management skills
- Technically minded
- Ability to get things done without compromising on Service delivered.

If you are interested in hearing more, or wish to apply for this Service Manager job please send your CV to Ben Loft quoting the job reference number.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Manager job get in touch today.

For the best Automotive Service Manager, Motor Trade Service, Vehicle Service Manager, Service Management jobs be sure to contact our team.

© Perfect Placement UK Ltd – See our website for details

Trainee Classic Car Service and Sales Advisor

- Location: Wimbledon, South London
- Salary: National Living Wage
- Hours: 9am - 6pm, Monday - Friday

Are you a classic car enthusiast with a passion for customer service and an eagerness to learn? Our client has an exciting opportunity for a Trainee Classic Car Service and Sales Advisor to join their well-respected classic car repair and sales business in Wimbledon!

Our client is a renowned classic car Concierge and Full-Service business with over 20 years of success in the industry. They specialise in sourcing, full mechanical servicing, and sales of iconic vehicles, including Porsche, Mercedes, Ferrari, and Rolls Royce. Known for their exceptional attention to detail, they pride themselves on delivering unmatched quality in every project.

Why Join the Team?

- Collaborate with Experts: Work alongside skilled professionals passionate about classic cars and craftsmanship.
- Ongoing Learning: Benefit from continual training and development opportunities to grow your skills.
- Fantastic Benefits: Enjoy 20 days of holiday (plus bank holidays), pension contributions, and fun social events like trade shows, team outings, and festive dinners.
- Inspiring Environment: Be part of a team that celebrates quality, detail, and a shared love for classic cars.

As a Trainee Classic Car Service and Sales Advisor, your responsibilities will include but are not limited to:

- Supporting Office Tasks: Assisting with administrative duties, including data entry, scheduling, and communication with clients.
- Client Reception: Greeting clients warmly, preparing tea or coffee, and ensuring a comfortable and welcoming experience from the start.
- Vehicle Care: Washing classic cars and maintaining a clean and organised workspace.
- Workshop Involvement: Lending a hand in the workshop, where you'll have the chance to learn basic mechanics and assist in classic car restoration projects

This Customer Service Advisor role is ideal for someone who is eager to learn, enthusiastic about classic cars, and comfortable in a hands-on environment. A friendly demeanor, willingness to help wherever needed, and an interest in classic car mechanics will make you a strong candidate for this position.

If you’re excited about the prospect of joining a dedicated team in a classic car environment, or if you'd like to learn more about opportunities in classic car parts, car restoration, and classic car repairs across South London, reach out to Alex Perrin at Perfect Placement today.

Our team of Automotive Recruitment Consultants is dedicated to helping job seekers find the best roles in the industry. Let us help you accelerate your career in the automotive world!

Join our clients awesome Classic Car business and start a journey with classic cars that blends tradition with unparalleled craftsmanship. Apply now!

Please see the attached Job Description for further details on the role, responsibilities and person specification. if you like what you have read and think you have the skills and experience, we need then don't delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don't miss out!

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: Full time 37.5 hours per week
Working Pattern: Working Monday to Sunday on a rota basis between 7am and 10.30pm, with alternative weekends
Location: Rochdale, Keswick Gardens, Greater Manchester

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter.

The difference you will make as Service Manager

This role is based in a supported housing environment with a vulnerable and diverse group of customers.

You will manage a team of support staff working Monday-Friday 9-5 across three schemes in Swindon.

All three schemes are commissioned to provide low-medium housing-related support. Swindon Young Parents has two sites providing services for young parents aged 16-25 and the Booker House provides services for customers aged 18+ with learning disabilities.

As Service Manager, it would be your job to provide motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements.

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

An exciting opportunity has arisen in Blood Sciences within the NHS East and South East London Pathology Partnership (ESEL). We are a new organisation, jointly owned by Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. Set up as an arms-length organisation, hosted by Barts Health NHS Trust, we have our own board and governance framework, with each of the three trusts having an equal voice and vote in the running of the Pathology Partnership. One of the largest pathology providers in the NHS, the Pathology Partnership brings together the strengths of teams from each of the three trusts into a single organisation, dedicated to the provision of high quality and cost-effective pathology services.



A comprehensive transformation initiative is underway to forge a single, integrated pathology network spanning seven hospital laboratories. The envisioned 'hub and spoke' operational model revolves around The Royal London Hospital (RLH), a major trauma centre housing the London Air Ambulance, and linked to vital service laboratories supporting various clinical specialties across our affiliated hospital sites

The expansive network of laboratories within the NHS presents an invaluable opportunity for acquiring extensive technical and leadership expertise. ESEL acknowledges the significance of career advancement and efficient succession planning.



We are in search of a proactive, dynamic team members to assume the role of Senior Biomedical Scientist in Point of care testing.

The post holders must possess a thorough understanding of the technologies and methodologies pertinent to both core and Point of care testing. They will assume supervisory responsibilities in sections of the department proportionate with their proficiency, overseeing technical and scientific tasks.

Focused on supporting, maintaining, and enhancing Quality, Learning, and Health and Safety Management Systems within their designated area of work. The post holder must demonstrate effective leadership and management capabilities. To spearhead comprehensive quality enhancements and collaborate across the partnered laboratories.

The successful Band 7 candidate will be based at Homerton Hospital, but work flexibly across different teams and partnered laboratories.



To support the clinical services of the Trust and meeting the needs of our patients, participation in the Agenda for change shift pattern is required.



The NHS East and South East London Pathology Partnership is an arms-length organisation providing pathology services to Barts Health NHS Trust, Homerton University Hospital NHS Foundation Trust and Lewisham and Greenwich NHS Trust. The Pathology Partnership is hosted by Barts Health.

The Pathology Partnership is based on well-established models for pathology networks, with the Royal London Hospital becoming the main hub laboratory for the network and Essential Service Laboratories (ESL) as a minimum at all other Hospital sites.

Pathology is made up of the following services - Blood Sciences including Haematology, Blood Transfusion and Biochemistry; Infectious Diseases including Microbiology and Virology; Cellular Pathology including Histopathology, non-gynae Cytology and mortuary services; Immunology; Cytogenetics and Molecular Haematology; Immunophenotyping; Clinical Transplantation and Retinoblastoma.

The 2020/21 total operating costs across the Partnership were c. £126m per annum with a workforce establishment of circa. 822 WTE. We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.




Successful Band 7 candidatesMUSTbe registered with the HCPC as a Biomedical ScientistANDhold the following

· CPSM Log book (Clinical Biochemistry) if qualified before 2003.

OR

Registration portfolio IBMS (Clinical Biochemistry2003 to 2004)andDiploma in Biomedical Science IBMS (Blood Sciences 2005).

OR

· Specialist Diploma IBMS (Clinical Biochemistry2005 onwards)AND Fellowship (Clinical Chemistry), MSc Biomedical Science or equivalent qualification at MSc level.Compliance to these criteria is mandatory and must be clearly recorded on application.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. If you require further information or would like to arrange an informal visit please contact

Greg Dearman, Biochemistry Scientific Lead: 0203 246 0443

(Greg.Dearman@nhs.net)


Please note: -

All staff identified as AT-RISK who meet the requirements of the post will be prioritised accordingly. Priority will initially be given to Barts Health employees. This does not apply to Comprehensive Local Research Network (CLRN) roles.

As an Equal Opportunities Employer we actively support applications from individuals’ who apply under the Guaranteed Interview Scheme and will process your application as appropriate. To demonstrate our commitment we use the disability symbols on NHS Jobs.

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.

All new appointments (excluding all Medical & Dental doctors) are subject to 6 months’ probation period.

In submitting an application form, you authorise Barts Health to confirm any previous NHS service details via the Electronic Staff Record Inter Authority Transfer process should you be appointed to the post.

All vacancies followed by INTERNAL ONLY, have been classified as an internal role and only internal candidates will be considered.

If you are successful at the shortlisting stage we will contact you via NHS Jobs e-Mail and text message with details of your interview. Please continue to check your e-Mails and also your NHS Jobs account for correspondence.

Barts Health is committed to safeguarding the welfare of children and to child protection. The Trust aims to ensure as far as is possible that anyone, paid or unpaid, who seeks to work in our organisation and who gains access to children, is safe to do so.

We reserve the right to close this vacancy prior to the advertised closing date, once a sufficient number of applications has been received and we regret that we are unable to provide notification if your application is unsuccessful.














This advert closes on Sunday 1 Dec 2024

We are inviting applications to recruit Two substantive full-time consultant positions in the London Neonatal Transfer service. They will be joining a pro-active team with an excellent clinical reputation in providing a high-quality Neonatal Transfer service to the region. The consultant team delivers a high-quality service and use their knowledge and experience to lead and influence further development of the established London Neonatal transport service.


We are looking for applicants who can lead and develop innovative models of care which benefit the infants and their family. We anticipate that the successful applicants to be part of a strong team and complement the team in delivering high quality care to an extremely vulnerable group of patients and their families.

The pan London Neonatal Transfer Service is based at the Royal London providing both emergency and elective transfers within London and the Southeast. Primary duties will include leading the delivery of a high-quality neonatal retrieval service serving over 28 hospitals in the region, participating in service development and training of high functioning multidisciplinary staff. There will also be a responsibility to lead audit, service development and quality improvement

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

You will be employed by Barts Health NHS Trust and will be based at The Royal London Hospital and will be working towards ten programmed activities. Please see job description for further information.


This advert closes on Friday 6 Dec 2024

We are currently hiring for a Learning & Behaviour Support Assistant to begin at a dynamic school in Bolton, Greater Manchester. This is a temporary role with the view to becoming permanent, beginning as soon as possible.

The successful candidate will assist the Year Progress Leads in ensuring that all students maximise their progress and attainment by supporting them to remove any barriers to learning. They need to be role models in terms of conduct, dress and professionalism and in the way that colleagues and students are treated. The postholder is expected to support the academy’s ethos at all times. They will liaise closely with the staff across the academy to ensure that the students pastoral needs are fully met.

Purpose of the Job:

Support the Teachers and Year Progress Leads in overseeing the academic, pastoral and welfare of all students.
Support positive behaviour through a range of interventions, rewards and consequences, using careful analysis of data to identify students in need.
Support the welfare of the students; follow up incidents, maintain accurate and detailed records, meet with parents as required, liaise with appropriate support staff, liaise with outside agencies as appropriate.
Support the organisation of any whole year group trips or other activities, such as alternative curriculum days, charity events, options process, enrichment and programmes of revision, as appropriate to the year group.
Respond to parental enquiries as appropriate through telephone calls, emails and meetings, and keep accurate records of all communication with parents.
Support the monitoring of attendance of all students and work with tutors, the Attendance Officer and Year Progress Leads to maintain excellent attendance across the year group, putting interventions in place as appropriate.
Ensure that all students are properly safeguarded at all times
Contribute to the personal development of all students.
Encourage and motivate students’ involvement in critical events (e.g. induction, work experience, interviews, career guidance, etc).
Offering support to students with welfare problems, through discussion, practical resolutions and where necessary signpost to support
Contribute to the mentoring of under-performing students.
Support the aims, values, mission and ethos of the academy and participate in a team approach to all aspects of school life
Attend and contribute to staff meetings and INSET days as required, and identify areas of personal practice and experience to develop.
Safeguarding

Ensure personal understanding of the duties and responsibilities in relation to child protection and the safeguarding of children and young people. This includes understanding of the academy Child Protection Policy, Safeguarding policy and Code of Conduct.
Ensure all issues relating to pupils are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure a personal and up to date understanding of safeguarding requirements
Health, Safety & Security

Ensure a personal awareness of and compliance with, policies and procedures related to health, safety, and security, confidentiality, and data protection
Ensure concerns are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure personal and up to date understanding of relevant policies and practices
Equity, Diversity & Inclusivity

Contribute to the development of a workplace culture that promotes equity, diversity and inclusivity
Other Duties

The post holder may be expected to carry out duties other than those given in the job description where the level of responsibility is similar and he/she has appropriate qualifications or receives appropriate training to carry out these duties
To embody the academy’s values both on and off site.
As a new academy, job roles will evolve as the school grows and develops. The above list is not exhaustive and may be subject to amendment in due course in discussion with the relevant employee.
MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2023. In order to meet this responsibility, we follow a rigorous selection process.

MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

We are seeking a dedicated and experienced Behaviour Support Worker to join our team on a temporary to permanent basis for the right person. The ideal candidate will have a strong background in supporting individuals with Social, Emotional, and Mental Health (SEMH) needs. The role involves implementing behaviour management strategies and fostering a supportive environment to promote positive behaviour and emotional well-being.

Key Responsibilities: - Provide direct support to individuals with SEMH needs. - Implement behaviour management strategies to address challenging behaviours. - Utilize Team Teach techniques to ensure a safe and supportive environment. - Collaborate with staff and stakeholders to develop and implement individual behaviour plans. - Maintain accurate records of interventions and progress. - Support individuals in developing coping mechanisms and social skills.

Qualifications and Skills: - Proven experience working with SEMH needs. - Certification in Team Teach. - Valid DBS check. - Strong behaviour management skills. - Excellent communication and interpersonal skills. - Ability to work collaboratively as part of a team.

To Apply: Please submit your resume and a cover letter detailing your relevant experience and qualifications to david.palmer@matrecruitment.com.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. For both documents please view the attachment/s below.

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.