Total 26 Others level Customer Service job vacancies in Old Buckenham

Receive and direct patients and visitors on arrival at the dental clinic, providing reception services for patients, carers, staff, public, internal and external customers. Assist in the smooth running of the clinic by carrying out general clinic administration duties including; preparation of day sheets/Dental General Anaesthetic (DGA) patient lists for clinics, checking of medical histories and completion of patient demographics on dental patient forms with patients, preparation of clinic paperwork including taking cards through to surgery on arrival of patient/making up DGA packs etc .tracing NHS numbers and sickle cell results before patient enters the surgery. Regular monitoring and review of patient paperwork/records/files, chasing up any missing or incomplete documentation accordingly Organising and arranging patient appointments and enquiries to the dental service both face to face and over the telephone, resolving issues and signposting as appropriate. Ensuring appointments are booked efficiently using the patient administration system to effectively utilise clinical time including identifying cancelled appointment times and re prioritising patients, ring and reminding patients of appointments . Maintain filing systems (electronic and paper based) and other records as required ensuring accuracy

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Registered Nurse (RGN/RMN) at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN/RMN), you'll have the autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN/RMN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses) And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support. Your role will involve supervising and inspiring a team of dedicated Care Assistants alongside the Deputy General Manager. You can also expect to support the clinical team in a specific area, such as medication, assessments, care plans or care reviews. Like everyone here, as a Senior Care Assistant, you'll always respect the dignity and preferences of our residents as well playing your own part in creating an environment that's warm, welcoming and vibrant. ABOUT YOU You should have an NVQ Level 3 or Advanced Diploma in Health & Social Care to join us as a Senior Care Assistant. We'll also need to see that you have specific knowledge of clinical care for the elderly. We're looking for people who are warm-hearted, compassionate and committed to giving each resident individualised care and support. You'll have the opportunity to develop your career through ongoing training opportunities, so there's no limit to how far you can go with us. Many of our Senior Carer Assistants progress into Care Practitioner, Regional Carer or nursing roles. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your motivational and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

We are a new company we are looking for someone who is enthusiastic and will enjoy joining a dynamic team that encourages children in care to access community activities such as local walks, trips to the park, swimming, or going to the cinema.
Support Workers promote health and well-being and support individuals to maintain their home, whilst also encouraging in house activities such as cooking, arts and crafts.

The support we deliver is flexible and tailored to each individual, building on their strengths and driven by their goals.

As a Support Worker, you will be an essential member of our team with a friendly, calm and compassionate approach. You will provide support and enable our clients to fulfil their ambitions and potential. Together we will ensure we make a positive difference in our client’s lives.

Key Responsibilities

Provide support to clients with a variety of needs including Complex Needs, or Learning Disabilities
Work flexibly on a rota including some weekends and evenings,
We can operate on a 24 hours rota 10am-10am if that suits.

Work alongside our clients assisting with budgeting monies and with household bills
Administration of prescribed Medication
In some cases, assist with meal preparation
Assist with all daily living tasks
Access activities within the Local Community
Provide a Person Centred approach following detailed Care Plans
Previous experience in a similar role is preferred but not essential
We Offer:
Competitive Salary start pay £12.00 then will increase to £12.60 after 3 months
Workplace Pension Scheme
Recommend a friend bonus
Full time employment
Full Training provided and support with Health & Social Care Qualifications up to L3/L4

ABOUT THE ROLEAs a Bank Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the freedom and autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Registered Nurse at a Barchester care home, you'll look after the physical, psychological and social needs of our residents to help us deliver the quality care they deserve. We'll look to you to create a safe and supportive environment for residents with range of physical and mental needs, whilst also relying on your professional judgement to make critical clinical decisions. You can expect a wide range of responsibilities, from developing tailored care plans to providing medicine safely and delivering excellence across everything you do. As a Registered Nurse (RGN), you'll have the autonomy to do things the right way and be truly valued and respected for what you do. ABOUT YOUYou'll need to have current NMC registration and a good knowledge of the most up-to-date clinical practices to join us as a Registered Nurse (RGN). Experience of producing well-developed care plans and detailed risk assessments is important too, as is an understanding of regulatory frameworks, including DoLs/MCA and Royal Pharmaceutical guidelines. Dedicated and compassionate, you'll pride yourself on your person-centred, thoughtful approach to nursing. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive salary plus our sector-leading benefits and rewards package including: NMC registration paid every year Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Nurse Mentor' and Refer a Friend' bonus schemes Offer to pay Health & Care Worker Visa immigration fees (for eligible nurses) And so much more! If you'd like to use your clinical and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding and empowering place to be.

ABOUT THE ROLEAs a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve. You'll assist with daily living, providing support and companionship and sharing great moments and memories too. It's a chance to bring your dedication and compassion to a fulfilling environment. Every day will be different, so you can expect to undertake work that's as varied as it is rewarding. As a Bank Care Assistant, you could be doing anything from supporting residents with their food and drink and following care plans to ensuring that each of our residents has one-to-one time. It's an opportunity to put your skills to meaningful use and develop your career. ABOUT YOUTo join us as a Bank Care Assistant you'll need to have some experience of caring for older people, a can-do approach and excellent communication skills. Your empathy and warm-hearted approach will shine through, but above all, you'll have the compassion needed to deliver the highest standard of care and support for all our residents. In return we'll provide all the training you need to thrive. REWARDS PACKAGEAs well as competitive pay, you can look forward to a role that offers true flexibility and plenty of free learning and development opportunities. As one of the UK's leading healthcare providers, we take the growth of everyone who works for us seriously. As this is a Bank position to provide cover as and when we need it, such as for annual leave or sick leave, the hours and days you work will vary. If you'd like to use your people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

The Growth Company’s (GC) Employment team have an exciting new opportunity for an Employer Engagement Consultant on our Support to Succeed programme to provide a quality recruitment service to The Work Company’s customers and employers.

We help to make a lasting difference to the lives of people throughout the North of England and beyond, by supporting individuals to gain meaningful employment.

Our highly skilled advisers and keyworkers work with a range of individuals; from people who have found themselves recently out of work, to those with complex barriers such as physical disabilities, mental ill-health and debt.

Key Responsibilities:

Develop and implement a range of activity that produces leads and create the opportunity to sell products and services to employers, placement hosts and VCSEs.
Building and maintaining relationships with The Growth Company colleagues to build the number of referrals received.
Work with those employers, placement hosts and VCSEs engaged to identify their recruitment and workforce development needs before selling appropriate services to them from The Work Company and The Growth Company product range. In doing so, to maximise income through the sale of multiple Group services.
Develop ongoing relationships with employers, placement hosts and VCSEs, who have used services previously, ensuring that repeat business is generated and, where appropriate, that new services from the Group’s product range are taken up.
Source suitable vacancies for The Work Company’s customers.
Meet customers regularly to ensure a good knowledge of the customer base and vacancies needed.
Advertise all vacancies internally (and externally where appropriate) clearly and concisely.
Compile employer feedback and ensure this is distributed to ETCs/Key Workers/Learning Mentors.
Develop a thorough understanding of the Group’s product range and make referrals to product teams across the Group against monthly targets.
About you:

A warm, approachable style to delivery is required in order to build relationships and rapport.
Excellent knowledge of the local labour market, methods of recruitment, and growth industries.
Good knowledge of welfare to work and the customer base.
Ability to work to challenging targets and KPIs.
Flexible approach to work including willingness to travel and working occasional unsociable hours.
Well-developed IT skills, including an understanding of computerised management information systems, spreadsheets, diary management, and e-mail.
Skills Required:

A full UK driving licence and access to your own vehicle is essential.
Must have previous sales experience.
Recent experience working to challenging targets within a sales environment.
Previous experience in securing vacancies and subsequently securing job starts.
Ability to make contact with decision makers, identifying business opportunities and closing contracts.
Knowledge of recruitment and training services.
Strong interpersonal skills and the ability to negotiate with employers, placement hosts and VCSEs, maximising sales as well as managing expectations and dealing with complaints.
Networking and communication skills, both written and oral.
A full UK driving licence and access to your own vehicle is essential.
We are committed to safeguarding and promoting the welfare of everyone including vulnerable adults and young people, we expect all staff to share this commitment. All appointments will be subject to Safer Recruitment Procedures which include a DBS check. This will be conducted by Due Diligence Limited (DDC Ltd) on behalf of GC. Please note that the successful candidate will not be required to pay for this.

If you are on the Barred List, it is against the law to apply and to be hired for a role that includes regulated activity with the concerned group.

We are committed to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the essential requirements for a role. This commitment applies to candidates who have a disability or are from a diverse ethnic community.

As part of our application process, you can ask to be considered under this scheme if you are from an ethnic community or have a physical or mental impairment that has a substantial and long-term negative effect on your ability to do normal daily activities. Providing that you meet the essential criteria for the role, you will then be invited for an interview. Your guaranteed interview application will only be shared with the Hiring Manager and our Internal Recruitment Team.

We are a member of the national campaign Ban the Box; this campaign aims to open opportunities for people with convictions to compete for jobs. We’re supporting the campaign by removing conviction questions at the applications stage.

GC aims to promote a culture of flexibility and agile working. Going forward we will be transitioning to a culture where full agile working will be a feature of many of our roles. We also recognise that there may be a need for more permanent flexibility in your working arrangements and in such cases, we encourage you to have these discussions at the interview stage, to enable your flexible working request to be considered as early as possible.

If you require support with the recruitment process, please contact or Internal Recruitment Team at careers@growthco.uk or call us on 0161 237 4447.

All GC colleagues will work inline with the Health & Safety at work act and the GC Health & Safety Policy.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Adult Education Service is part of Coventry City Council. We provide a wide range of courses for Coventry residents age 19+ and much of our provision is targeted at people with the highest levels of need.

We offer long courses in English, maths, English for Speakers of Other Languages (ESOL), ICT/Digital and vocational subjects such as Early Years, along with provision for adults with learning disabilities.

We also offer a very wide range of short community courses in arts, crafts, music, dance, exercise, fitness and family learning. In addition, we run a highly supportive study programme for young people.

Our work-based learning offer includes Apprenticeships in the following subject areas:

• Nursery Workers
• Teaching Assistants
• Leadership/Management; and
• Customer Care.

We also provide courses for adults who are seeking work via the Council’s Job Shop.

Our main base is at Southfields Old School, CV1 5EJ, with provision delivered at around 25 other sites within Coventry, mostly in areas of highest need.

We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Adult Education deliver a study programme at Southfields Old School for young people aged 16 - 24 years old with and without an Educations Health and Care Plan. We offer a range of qualifications, and the programme is designed to be flexible to meet the needs of individual young people. We deliver a range of qualifications to our learners within small groups.

We offer a range of pathways to our learners who are not in education, employment or training. Many of the young people who attend need additional support due to learning/behavioural difficulties or mental ill health. The aim of the study programme is to provide support to enable young people to re-engage with education and progress onto further study, an apprenticeship or Employment.

We have 3 Permanent Term Time only positions available

The roles will support our new Programmes for learners with and without Educational Health and Care plans that would like support into Employment in the future.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for 3 permanent enthusiastic teaching assistants to join our Study Programme team. In consultation with the Study Programme Manager and subject tutors, you will support the tutors with the delivery of learning material to individuals or small groups of young people with a range of special educational needs.

You will provide assistance to learners with additional learning needs enabling them to participate as fully as possible in the Study Programme. You will also assist tutors in the preparation of lesson materials. You will be responsible for maintaining learner records and individual learning plans, as directed by the Study Programme Manager. You will support young people who experience severe anxiety in returning to education, meeting them at reception and walking with them to the classroom.

You will support learners with anxiety at break and lunch times, as appropriate, until they gain confidence and settle. You will work as part of a dynamic team to ensure that learners are supported in addressing their educational and pastoral issues, liaising with other colleagues and agencies as appropriate.

KEY REQUIREMENTS

• Relevant experience of working as a teaching assistant or in a role supporting young people.
• A GCSE Maths and English qualification at Grade C/4 or equivalent.

We are looking for a committed, flexible and enthusiastic teaching assistant to join our dynamic team.

PLEASE NOTE: It is VITAL that you fully complete the application with your previous experience, qualifications and grades. We will be unable to consider anyone for interview who has not fully completed the application form with all the information requested in the application process. This includes where information on qualifications and grades you have achieved for maths and English have not been included on your application.

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date: 12/13th August 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Exciting Career Opportunity as a Facilities Support Assistant (FSA)

Are you looking to be a vital part of a great team that ensures our university campuses run smoothly and efficiently? If you are a hands-on, customer-focused professional with a flair for DIY and an eye for detail, we'd love to have you join us as a Facilities Support Assistant (FSA).

About Us:

At the University of Oxford, we take pride in maintaining a campus environment that fosters excellence in education and research. Our Facilities Support Team plays a crucial role in this mission, and we are now seeking an enthusiastic and dedicated FSA to help us achieve our goals.

Position Overview:

As an FSA, you'll report to and work under the direct supervision of our Facilities Manager. Your primary responsibilities will include:

• Delivering excellent customer service at all times.
• Executing general building-related tasks within our managed sites, as directed and within your competency.
• Handling various security-related duties, such as identity verification, opening and closing procedures, and radio communication.
• Conducting routine building checks, documenting findings, and reporting issues as needed.
• Performing minor local repairs within our buildings and reporting faults via our Planon system.
• Ensuring a high standard of safety, in compliance with regulations such as HASAW, COSHH, and Manual Handling.
• Assisting in the cleaning and maintenance of our building exteriors, car parks, and cycle storage areas.
• Setting up and clearing meeting/lecture rooms, contributing to the smooth flow of academic and administrative activities.
• Liaising with our University suppliers and service providers when appropriate.

What We Offer

As an employer, we value the well-being and development of all our employees. We offer a comprehensive range of benefits, including:

• 30 days of annual leave (excluding public holidays)
• Extensive personal and professional development opportunities
• Supportive childcare services for working parents and guardians
• Generous family leave for pregnancy, adoption, paternity, and shared parental leave
• Excellent contributory pension scheme for your financial future
• Salary sacrifice scheme for additional savings
• Subsidised sports centre membership to promote well-being
• Cycle loan scheme to encourage sustainable commuting
• Discounted bus and transit travel

In addition, you will have access to a vibrant community with social groups and sports clubs, fostering an inclusive atmosphere.

What We're Looking For:

To excel in this role, you should possess:

• Strong DIY and maintenance skills.
• Capability to work independently, taking initiative.
• Excellent customer service skills.
• Basic IT skills, including email and internet usage.
• Professional appearance and strong communication abilities.
• Punctuality and good time management.

Application Process:

To apply for this position, please submit the following documents as part of your online application:

• Covering letter/supporting statement
• Curriculum vitae (CV)
• Contact details of two referees (only contacted if you are successful)

Only applications received before 12 pm on Thursday 25 July 2024 can be considered. We may close the advert early if we find the right candidate.

Join us in our commitment to excellence and service. Apply today!

Coventry Council’s Adult Education Service provide a diverse range of learning opportunities for adults across the city. We help residents with:

• Learning for Work: This route is for adults whose primary focus is either getting work, changing their job, or gaining promotion.
• Learning to Connect: This route is for residents who are seeking new outlets and want to give back to the community.
• Learning for Life: This route is for residents seeking help with personal development or support with their family life.

We are a forward thinking, creative team eager to support all Coventry residents with their studies, with a special focus on those with the greatest needs. We run our courses across the city, many in partnership with Community Centres and charities and designed to meet local needs.

We value diverse perspectives and experiences and enable a culture that is inclusive, is accepting of all and is free from discrimination and bias.

Our workforce data shows that people from minority ethnic backgrounds are under-represented at management level and encourage applicants from these backgrounds to apply. This does not prevent individuals with or without other protected characteristics as set out within the Equality Act 2010 from applying for this post.

We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.

Our Values

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

What is the job role?

Coventry City Council’s Adult Education Service is seeking to recruit a curriculum specialist who is highly skilled, experienced, and passionate about supporting the Senior Lead with overall leadership and management to implement the Service’s strategic vision.

The Adult Education Service is positioned in the Skills, Employment & Adult Education team within the Council’s Regeneration and Economy Directorate. The strategic intent of the service is to maximise the employability of adults, so they can progress into work, further learning/training, or engage in voluntary, social and community activities.

As such, you will play a key role in designing and developing an inclusive adult learning provision that considers the diversity of our city and the 31% of citizens who are from minority ethnic backgrounds who might be learners in Adult Education within Coventry. The provision will also support the aims of the One Coventry Plan and meet the needs of our diverse local communities and employers, to make an active contribution to the local economy.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

You will ensure the service operates efficiently, delivering value for money and high levels of customer satisfaction, focusing on the overall planning and management of the Life Skills curriculum, and service-wide functions relating to business, quality, information systems and administration resource.

You will have successful experience of planning, leading, and managing adult learning in community settings; identifying curriculum areas influenced by colonialism, challenging where necessary, to reduce bias and limitations for the learner; developing strategies, policies, procedures and income generation; and substantial knowledge of Education & Skills Funding Agency/West Midlands Combined Authority funding streams.

You will have the ability to lead and manage a range of curriculum areas within different funding methodologies; and the ability to lead the Service’s marketing and communications strategy.

Coventry City Council is making positive progress in transforming its services and is looking for committed, energetic, professional leaders to be part of our improvement journey.

Join us at the council if you're ready to take on challenges and elevate our service with your unique expertise and dedication.

For more information or an informal discussion about the role please contact:

Louise.Lakin2@Coventry.gov.uk

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): 7 August 2024

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Customer Service Assistant (Duty Supervisor)

At Scotmid Co-operative, we are focused on serving our local communities and improving people’s everyday lives through our different businesses. We’ve been doing this for 160 years, and we will continue to work hard to do this for many more years to come. We’re a co-operative, which means that we are run by our members for the benefit of the local communities that we serve.

Scotmid food’s aim is to be Scotland’s preferred community convenience retailer and a key factor in achieving this is through our people.

Our stores are open from early in the morning to late at night so a flexible approach is essential. No two days are the same and our Customer Service Assistants enjoy working at a fast pace, doing a variety of tasks from making breakfast rolls through to filling the shelves. As Customer Service Assistant your priority is making sure our customers have a great experience every time they visit the store, through friendly service, great product availability and first class hygiene standards.

You may be required to prepare and serve various products which could include raw and cooked meat, alcohol, and foods containing allergens. You will also be on your feet for long periods of time, and many of our roles will involve some lifting, carrying and other tasks such as stock merchandising and cleaning.

If you have enthusiasm, a passion for customer service, and excellent communication skills we would love to hear from you.

As a Duty Supervisor you will be a key-holder, often opening or closing the store, and be hands-on in ensuring store standards are second to none and that the store is safe and legal.

Training will be provided but experience in a sales or retail environment would be an advantage, as would previous knowledge of food safety practices.

We are passionate about supporting, challenging and developing people to be the best they can, and we offer a comprehensive induction and training program to quickly get you up to speed with our business.

To ensure that we comply with alcohol licensing legislation applicants must be aged 18 or over.