Total 61 Others level Customer Service job vacancies in RM1 1AU

Service Advisor

- Highly Competitive Basic Salary up to £31,000 p.a.
- Excellent Commission Structure giving you an overall earning of £40k+ p.a.
- Monday to Friday 8.00am to 6.00pm with 1 Saturday worked every 4 weeks.
- Training Scheme: career development with the manufacturer.
- Employee benefits and rewards scheme.
- Long Service Holiday Reward - After 3 years 1 day extra / after 5 years 1 more days extra (capped at 24 days).
- Birthday off or closest day to it (not considered a holiday day).
- Share Scheme – the Company currently has a good share price listed.
- Pension – 3% employer contribution with 5% from employee.
- Contract: Full Time, Permanent.

We are currently advertising on behalf of an Automotive Prestige Main Dealer who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Romford area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Their minimum requirements for a Service Advisor are as follows:

- A working experience within a Service Advisor role
- The ability to upsell on service work and service plans
- Customer Focused and an excellent communicator
- Familiarity with using Motor Dealership Database Software

As a Service Advisor with our Client you will be expected to:

- Professionally communicate with customers about service and repair work required on their vehicle
- Produce Job Cards on in-house computer systems
- Update Customers and Vehicle Records
- Prepare and complete Invoices
- Advise Customer on estimated costs of repairs and timescales of work due to be completed
- Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £31,000 with OTE of circa £40,000.

To apply for this Service Advisor position, please forward your CV to Louisa Coggs quoting the job reference number or call our office for a chat about this position.

Perfect Placement are the UK’s Leading Automotive Recruitment Agency so if you are looking for a Service Advisor Job get in touch today.

© Perfect Placement UK Ltd – See our website for details

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 6-week shift rota with 2/6 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Do you want to be part of an innovative, dynamic organisation that is committed to delivering quality , safe and effective patient care?

This is an exciting opportunity to join the Redbridge Integrated Care Team. The Team post holder will be responsible for managing a defined group of patients and will also be supporting the qualified staff member to nurse patients individually in their own homes.
• Work as part of the team to provide care to patients in their own homes.
• Responsible for own work and that of others within a broad framework.
• Carrying out and monitoring treatment as per care plan.
• Forming part of an interdependent multi-disciplinary team helping to ensure that their input is integrated in to the patients overall care and treatment plans.
• Promoting the recovery of patients and maintain their independence in the community.
• Car Driver Essential
• We are offering a full /part time contract and may consider flexible working patterns to meet the needs of the service and support your work life balance.

As a Healthcare Support Worker the post holder will follow the Code of Conduct for Healthcare Support Workers in England:
1. Be accountable by making sure you can answer for your actions or omissions.
2. Promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and care services and their carers at all times.
3. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare, care and support.
4. Communicate in an open, and effective way to promote the health, safety and wellbeing of people who use health and care services and their carers.
5. Respect a person’s right to confidentiality.
6. Strive to improve the quality of healthcare, care and support through continuing professional development.
7. Uphold and promote equality, diversity and inclusion.



Please note we are unable to provide sponsorship for this post

Probationary Period
This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).


Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.


High Cost Area Supplement – London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (minimum payment of £4,551 and a maximum payment of £5,735 per annum pro rata).

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability

NELFT provides award winning community healthcare. We work to ensure our patients, their friends and family feel confident that their health needs are well met. With an excellent reputation for research and development, our skilled health professionals are at the cutting edge of evidence-based innovation, opening up the possibilities for better ways of working and delivery of care.

Please see the attached Job description and Person specification for more information about this role and working at NELFT. WE encourage you to refer closely to this when completing your application.




This advert closes on Friday 25 Oct 2024

Are you ready to make a difference in the world of healthcare? Our client, a leading provider of specialist complex care, is seeking a dedicated Care Coordinator to join their team in Wimbledon. With over a decade of experience, the company is committed to delivering tailored, high-quality care to both adults and children. If you're passionate about ensuring clients receive the best possible care, this role could be perfect for you.

• Salary ranging from £28K to £30K
• Monday to Friday shift pattern with flexible start and finish times
• No on-call or weekend duties

The Role:
As a Care Coordinator, you'll play a vital role in managing client care.

• Manage a caseload of clients, ensuring consistent support from a stable team of carers
• Conduct regular meetings to understand clients' care needs and health requirements
• Facilitate communication between clients and carers, updating on team changes and schedules
• Maintain safety by ensuring resilient care teams and coverage
• Keep rosters staffed well in advance, optimising carer utilisation
• Collaborate with various teams to ensure smooth integration of new clients and continuity of care

The Candidate:
The ideal Care Coordinator will have:

• Previous experience as a Care Coordinator
• Proven track record in delivering excellent customer service
• Strong problem-solving skills and ability to manage change
• Clear verbal and written communication skills
• Proficiency in IT systems
• An empathetic and understanding approach
• Strong planning and organisational skills

Our client is a highly regarded provider of specialist complex care, offering services to adults and children across London and the Home Counties. They work closely with NHS teams and private organisations to ensure clients can receive care in the comfort of their own homes. The company is dedicated to delivering high-quality, tailored care through a team of highly trained professionals.

If you're a dedicated individual with a passion for providing exceptional care, the Care Coordinator role could be your next career move. Join our client in their mission to deliver outstanding healthcare and make a real impact in the lives of those who need it most.

INDCRE

Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.

How does it sound to earn £25,714.00 from day one with a rapid rise to £27,032.00 once you hit the required competencies?

Do you want to work in a bustling & vibrant office environment, with FREE PARKING, access to local transport links, on-site canteen, restaurants & shops, plus a whole host more right on your doorstep?

What's more, we also have the opportunity to work from home if you prefer after your qualifying period! (usually around 4-6 months)

If so, we want to hear from you!

We're looking for empathetic and supportive colleagues to join our existing team servicing a well-known high street banking client based at Tulketh Mill in Preston!

What's in it for you?

• Be part of our rewarding pay progression scheme with a salary between £25,714.00, rising to £27,032.00
• You will work 40 hours per week between 8am - 8pm, Monday - Friday on a 7-week shift rota with 2/7 Saturdays between 930am - 5pm. We will provide a full list of shifts at interview stage. No Sunday shifts currently
• Option to work from home after completing your qualifying period - full equipment provided.
• Modern & vibrant office, with free parking , great transport links, on site canteen, plus several retail & food stores on your door step if you wish to venture!
• Internal career progression platform called INSPIRE, which helps many colleagues to develop into a multitude of roles available with a clear development plan from the outset
• Access to exclusive discounts, benefits and cash back, for all Capita Employees and their families! Retail, cinema, shopping, something for everyone!
• 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
• We do work Bank Holidays but Christmas Day, Boxing Day and New Years Day are all non working days so, put your feet up! (If you are scheduled to work on a bank holiday, you will receive time and a half and a day in lieu to use at a later date).
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more!
• Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel, and technology
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

What you'll be doing:

• Understanding the customers financial situation, providing options and solutions to help our customers get back to financial health. Always ensuring fair outcomes, including for our vulnerable customers
• Building rapport, empathising, and having meaningful conversations with our customers to deliver excellent customer service
• Embracing learning, coaching and development to continuously improve your skills and capability
• Sharing ideas to improve the customer service experience
• Making a real difference to people's lives
• Dealing with some of our more vulnerable customers and their complex needs

What we're looking for:

• Comfortable speaking with customers over the phone and asking questions on to gain a full understanding of our customers circumstances
• Have an excellent standard of both spoken and written English as you will be helping customers with complex financial needs
• Making decisions considering the risk to the client and impact to the customer using guidance or advice where required
• Navigating around our systems and ensuring all details entered are accurate - previous experience of using multiple CPU systems is essential
• Ensuring all regulatory requirements are adhered to through training and compliance
• This role would suit individuals who have experience of dealing with customers who have complex needs, who may have worked previously in a call centre environment, have first class communication skills and are able to complete work to a high standard. This is not an entry level role and some previous experience is essential - detailed below.
• Do you tick any of the boxes of the below? If so, we want to hear from you!

Essential experience - we require a minimum of one of the below.

• Strong experience in a call centre customer service role...OR
• Proven experience in a clerical environment...OR
• Robust experience in a health care environment dealing with vulnerable clients...
• In addition we also need experience of using multiple computer systems. Although full system training will be provided, you need to be competent using a mouse and keyboard

Desirable experience...

• Experience of working in a collections environment
• Experience of working in Financial Services

What will happen next:

• Choose apply now to fill out our short application
• Your application will be reviewed by our global recruitment team
• You will be invited to attend a video interview with a member of the recruitment team
• If you are successful at the first interview stage, you will be invited to attend a second stage on site in Preston.

You'll get the chance to follow your chosen career path anywhere in Capita.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Proud member of the Disability Confident employer scheme

Job title: Registered Nurse

Location: Bupa Havering Court Havering Road, Romford, Essex, RM1 4YW

Salary: £18.65 - £20.67 per hour depending on experience and qualifications

Contract: 36 hours per week

Shift Pattern: Days

Welcome Bonus: £1,000 and paid breaks

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You know how important it is to be passionate about caring. It's what drives you. As a highly respected member of our amazing team, you play a pivotal role.

We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents.

And as healthcare experts for over 75 years, we're committed to continually training you in the clinical and social care developments you need to do your job as a Nurse, learning from some of the best people in the industry from the UK and Globally. It's an exciting time to be with us.

You'll help us make health happen by:

• Taking responsibility for the well-being of our residents and making sure their physical, emotional and social needs are met
• Coaching and guiding the team, providing formal and informal teaching programmes for colleagues and other care professionals
• Carrying out assessments and developing, implementing and evaluating individualised care plans for each of our residents
• Monitoring work areas and practices to ensure they are safe and conform to the relevant standards, policies and legislation

Key Skills / Qualifications needed for this role:

• As a Registered Nurse, with a valid NMC pin, you'll be responsible for driving and running the unit alongside clinical duties in the home. This includes observation, medication, reviewing and evaluating individual care plans, and providing clinical guidance to the care team and delivering best practice continually.
• Previous experience working in a care home is desirable
• You have previous experience ensuring policies and standards are kept to a high clinical standard.
• You are confident offering clinical guidance for care teams, being crucial in helping with all CQC tasks.
• As a highly trusted member of the team you enjoy building connections with residents and their family, giving them the kindness and support and care they deserve.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email:

*Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.

The Care Coordinator responsibilities include but are not limited to the following: 1. The main focus of the role is to provide reception cover at a healthcare setting in central Romford. Where time allows we will also be looking for the candidate to undertake the following:- 2. To work with the GPs and other primary care professionals within the PCN to identify and manage a caseload of patients 3. To work closely and in partnership with the Social Prescribing Link Worker and Clinical Pharmacist(s) 4. To support patients to utilise decision aids, help create single personalised care and support plans, in line with best practice 5. To support the Clinical director and member practices in the delivery of the DES specifications 6. To help people to manage their needs through answering queries, making, and managing appointments 7. To provide coordination and navigation with the aid of digital tools for people and their carers across health and care services 8. To support the coordination and delivery of MDTs within the PCN

Resolution and Response Officer

Service care Solution are currently recruiting for a Resolution and Response Officer in Havering.

The Resolution and Response Officer is responsible for improving the effectiveness and quality of customer responses and are accountable for providing high quality and efficient customer responses, that reduce the risk of escalation to further stages understanding when to escalate issues to alternative teams.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Resolution and Response Officer, you will be responsible for:

• To be responsible for dealing effectively with corporate and statutory complaints, Members and Ombudsman enquiries and support the provision of high quality and timely reports for senior officers and Councillors.
• Sensitively handle multi-channel contact from complainants and identify the most appropriate way to resolve enquiries. This will involve challenging telephone conversations and the skills to robustly set out the Council's position and remain calm under pressure.
• Handling of requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.

Requirements:

• Enhanced DBS
• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Resolution and Response Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Triage and Research Officer

Service care Solution are currently recruiting for a Triage and Research Officer in Havering.

The Triage and Research Officer is responsible for improving our customer's complaints and/or Data and Information request journey by ensuring that each enquiry is reviewed and allocated to the correct pathway for processing.

Pay rate - £14.26 per hour / £17.54 ltd (umbrella)

Main Responsibilities

As a Triage and Research Officer, you will be responsible for:

• Receive and triage written and verbal service complaints, notifications and enquiries whilst conducting thorough and timely comprehensive reviews of incoming material.
• As the above for Information Access, Subject Access and EIRs.
• Risk assess complaints and requests for information to support informed decision making; ensuring those identified as high risk and/or high complexity are prioritised as most urgent.
• Utilise statutory provisions to request relevant information necessary to process complaints and prepare complaints documentation to enable the decision maker to make robust decisions within legislated time limits.

Requirements:

• Enhanced DBS
• Appropriate Customer Services qualification or relevant experience.

Working with Service Care Solutions comes with many benefits, including:

• A specialist consultant within an experience and dedicated recruitment team
• Excellent rates of pay
• Payroll services twice a week

If you are interested in the Triage and Research Officer role, or know of anyone who may be, please contact Emma at Service Care Solutions on 01772 208964 or email emma.petricco@servicecare.org.uk

Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!

Job title: Registered Nurse

Location: Bupa Havering Court Havering Road, Romford, Essex, RM1 4YW

Salary: £18.65 - £20.67 per hour depending on experience and qualifications

Contract: 2 x 36 hours per week

Shift Pattern: Days and Nights

Welcome Bonus: £1,000 and paid breaks

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You know how important it is to be passionate about caring. It's what drives you. As a highly respected member of our amazing team, you play a pivotal role.

We'll train you on all aspects of our new digital care, which is transforming how we work, making things easier and letting you focus on clinical excellence and care for our residents.

And as healthcare experts for over 75 years, we're committed to continually training you in the clinical and social care developments you need to do your job as a Nurse, learning from some of the best people in the industry from the UK and Globally. It's an exciting time to be with us.

You'll help us make health happen by:

• Taking responsibility for the well-being of our residents and making sure their physical, emotional and social needs are met
• Coaching and guiding the team, providing formal and informal teaching programmes for colleagues and other care professionals
• Carrying out assessments and developing, implementing and evaluating individualised care plans for each of our residents
• Monitoring work areas and practices to ensure they are safe and conform to the relevant standards, policies and legislation

Key Skills / Qualifications needed for this role:

• As a Registered Nurse, with a valid NMC pin, you'll be responsible for driving and running the unit alongside clinical duties in the home. This includes observation, medication, reviewing and evaluating individual care plans, and providing clinical guidance to the care team and delivering best practice continually.
• Previous experience working in a care home is desirable
• You have previous experience ensuring policies and standards are kept to a high clinical standard.
• You are confident offering clinical guidance for care teams, being crucial in helping with all CQC tasks.
• As a highly trusted member of the team you enjoy building connections with residents and their family, giving them the kindness and support and care they deserve.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format, please email:

*Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.

We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification. You will manage and implement employee wages daily, alongside deliver adequate Health & Safety compliance, following the clients statutory Fire and Safety regulations to mitigate potential risks.

You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.

You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.

The ideal candidate will have a full UK clean drivers license - a company car is provided in this role - and previous management experience in managing soft services/cleaning within facilities management. Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.

Please refer to the job description and person specification for a detailed description of the role.

Service Care Solutions are currently recruiting for a long standing registered charity who specialise in supporting behavioral changes, predominantly for alcohol, substance misuse and mental health. Kicking off in the late 60's this provider now delivers free and confidential support to over 100,000 service users a year from 80 individual location nationwide offering drug and alcohol support to adults, young people and their wider family with Alcohol Practitioners and clinical staff.

The Ideal Alcohol Practitioner:

Our clients expectation of the Alcohol Practitioner is to work alongside members of the team to screen and assess service users who are at harmful/hazardous levels. Providing harm reduction advice and psychosocial interventions.

Expectations of the Alcohol Practitioner:

• Screen & Triage Service Users
• Harm Reduction Advice
• Alcohol Specific Assessments

Compliance Requirements:

• Enhanced Child And Adults DBS (Within 12 Months/Update Service Registered)
• Valid Right to Work
• Most Recent Employment References

About Service Care Solutions Recruitment Agency & How to Apply:

Originally forming in 2005 Service Care Solutions is a UK based recruitment agency consisting of various specialist divisions, SCS started their first recruitment support within substance misuse over 15 years ago so their unique consultants know exactly which type of staff to look for in the sector and recognize potential and talent in candidates that others may miss.

Service Care Solutions can facilitate processing of new DBS's free of charge for any candidate who meets the above requirements and is engaging with our compliance procedure

If you would like to be part of our exceptional Alcohol Practitioner candidate base and apply for the above role please contact Vinny Kerrigan on 01772 208963 or email your CV directly to vincent.kerrigan@servicecare.org.uk

Unfortunately due to the high traffic of candidates that apply for our roles we can only endeavour to respond to candidates that have relevant experience for this role!

The Benefits of Service Care Solutions:

* Four weekly payroll runs
* £250 training allowance
* Excellent pay rates
* Exceptional referral bonuses
* Specialist Substance Misuse consultants offering single point of contact
* Frequent notifications for upcoming opportunities via text and email
* Ltd and PAYE payment options available
* Nationwide provider of substance misuse staff to over 40 different NHS trusts offering substance misuse services and over 200 local authorities.
* DBS disclosures provided via fast track online services free of charge.

Work as part of the PCN health and wellbeing team, coordinating care between GPs, practice nurses, clinical pharmacists, physiotherapists, mental health practitioners, and health and well-being coaches; Record all patient contacts and work on the clinical system against the patient record; Work with individual patients, their families and carers, using a holistic approach, to identify their goals for care, and agree a personalised care and support plan for their care or support with signposting to other services; Support delivery of care plans by co-coordinating input from a range of different professionals and services, and helping patients and their carers/family to navigate across health and social care services; Help patients to manage their needs through answering queries, being a first point of contact across the PCN, and by making and managing appointments; Support patients to utilise decision aids in preparation for a shared decision-making conversation and ensure that they, and their carers/family, have access to good quality written and verbal information to help them make choices about their care; Make use of tools such as patient health questionnaires when engaging with patients; Help patients to access self-management education courses, peer support or other interventions that support them in improving their health and wellbeing. Undertake regular reviews of the personalised care and support plans developed with patients; Work in line with national best practice when developing personalised care and support plans; Work with patients over the phone, in person in the practice or for those who are housebound where necessary carry out home visits. As directed, use practice level reports to identify suitable cohorts of patients to deliver personalised care, supporting with specialist clinics; Provide accurate and timely data to support audit and monitoring of the service, and any data returns as required by the West Integrated Care Area; Keep accurate and up to date records of contacts with patients and their carers families in clinical systems and in their care plan; Follow up documentation required for care planning from other organisations, making use of Local Care Record where useful; Ensure that a proper handover of care between different settings has taken place, including mutual transfer of all organisations communications and patient notes and ensuring care packages are set up; Manage any necessary meetings to support care planning, identifying patients for discussion, organising the meeting and circulating required information beforehand as necessary Ensure that meeting actions are recorded, disseminated and followed up in a timely way; so relevant practitioners are aware of meeting decisions and actions / outcomes, and chase for action resolution and update; Network and develop strong relationships with key organisations involved in the patients care planning; General administration duties to support the Primary Care Network Business Manager and team. Please note this is not a clinical role.