Total 18 Junior Executive level Customer Service job vacancies in Sierra Vista, Arizona

Duties include but not limited to:

• Maintains databases in order to support agency, regional, and departmental goals for reporting accurate and pertinent information
• Performs data entry and retrieval, prepares reports, and updates program cost components and supporting documentation for the maintenance management system
• Updates program cost components and supporting documentation.
• Coordinates the agency wide Assessment Survey, asset inventory, and comprehensive Quality Assurance, Quality Compliance.
• Ensures accurate and timely records and professional operational data are entered into databases.

The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics. The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings. The incumbent ensures demographics are updated. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.

At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

Other assignments at this level include but are not limited to:
- Prepares written correspondence to notify patients of normal lab results.
- Verifying and updating demographics and insurance information (ICB).
- Encourages the use of new processes.
- Processes incoming secured messaging through MyHealthyVet.
- Utilizes the medical record to enter information and research the needs of the patient as appropriate.
- Manages patient systems to verify and validate accuracy and resolve concerns.
- Provides excellent customer service and assists in providing front line resolution when applicable.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community)


Work Schedule: Four 10-Hour Shifts Between Monday - Friday - 6:30am-5:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:ADVANCED MEDICAL SUPPORT ASSISTANT/PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• Interviews patients to obtain pertinent patient registration information; i.e. demographic and insurance information and authorization to enable the Business Office to bill for health care services provided from all alternate resources, including the non-beneficiary services.
• Determines the eligibility of patients seeking health care, who have not previously been treated at the facility, by obtaining the certificate of Indian blood or other documentary proof of tribal membership, according to the IHS guidelines.
• Identifies those patients whose health benefits are subject to prior approval to determine extent of health care for both inpatient and outpatient. Obtains and verifies the health records and the RPMS Patient Registration System for Medicaid, Medicare and private/commercial insurance eligibility information for all patients seen prior to all clinic visits.
• Initiates all admitting forms to complete the admission with current patient data, including the RPMS Patient Registration System. Initiates patient identification bands for all admissions.
• Interviews patient to obtain information to initiate a new health record and/or communicate to Medical Records to reactivate a retired/stored record. Enters all information into the RPMS Patient Registration System and prints appropriate forms.

NOTE: The first 50 qualified candidates will be referred to the Selecting Official. Additional candidates will be referred based on hiring needs.

The Personnel Security Assistant serves as an Assistant to the Personnel Security Specialist and assures that all appointees have the appropriate level of security/suitability clearance commensurate with their assignment. Work assigned is of a very confidential and highly sensitive nature.

Major duties may include, but not limited to:

• Reviews information submitted by the requesting office to validate level of background required, enters appointee information into a local data base tracking system and refers appointee for fingerprinting.
• Enters appropriate data in required databases related to an appointee's suitability from a wide variety of sources.
• Performs audits of official personnel folders to assure that information related to suitability is properly recorded and filed.
• Initiates, reviews and releases appointees background investigations in the Office of Personnel Managements, National Background Investigation Service (NBIS) or in conjunction with the VA- Adjudication Center.
• Regularly monitors the status of specific pending items, compiles data to produce reports, follows up to determine status and records results.
• Takes and transmits electronic fingerprints for appointees or when the Federal Bureau of Investigation (FBI) returns fingerprints unclassifiable for various reasons.
• Assemble position descriptions and functional statements for the Personnel Security Specialist for review.
• Serves as the initial point of contact for new appointees including but not limited to paid or without compensation employees, volunteers, students, residents, and contractors.

WHAT IS THE TEGE - Tax Exempt/Government EntitiesDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Tax Exempt and Government Entities HQ/Shared Services, Business Systems Planning


The following are the duties of this position at the full working level.

• Conducts research for and assists the manager on a variety of issues and special projects; or, as needed on an ad hoc basis, performs less complex assignments related to planning and finance functions. Identifies potential and actual problems and probable causes; research specific issues, gathers pertinent statistics or information, reports findings and may recommend corrective action for the full scope of a program or function.
• Participates in staff meetings for the purpose of determining action items and ensuring that controls are established for these items.
• Secures information, develops and compiles miscellaneous, recurring and special reports and studies. Compiles data for various financial reports, including securing input from staff and other TE/GE offices. Prepares backup data, recommends improvements and coordinates the compilation and preparation of reports involving more than one area.
• Prepares and consolidates executive level presentation materials (reports, charts and graphs) for the manager. Serves as the main point of contact and furnishes information in administrative matters such as suggestions, reports, program schedules, staffing pattern evaluations, travel schedules, correspondence, management documents and similar substantive matters.
• Receives and analyzes all incoming communications, reports and instructions. Personally handles items of an administrative nature and forwards balance to appropriate personnel with required background material. Maintains suspense records on incoming/outgoing action documents and follows up on work in progress to ensure timely reply or action.

Major Duties:

• Advisory Services: Provided on the basis of persona; knowledge or on the basis of personal research in the guidelines or contacts with the offices and individuals within the service.
• Budget and Financial Management: Collects data for the unit's operating budget, consolidates material into an annual service budget; sets up controls to monitor expenses during the year; and recommends budget adjustments including restructuring budget allocations or work plans to deal with changing situations such as varying costs for equipment parts, or services, and changes in the availability of funds. Alerts the Administrative Officer or other authority of significant issues/problems, such as overspending in assigned accounts.
  • Serves as technical resource to unit personnel on travel policies and regulations, and provides information on travel allowances and requirements. Prepares travel authorizations and vouchers using automated systems and software for travel and voucher preparation.
  • Researches accounting problems such as erroneous payments, object class errors, unobligated commitments, and late payments, and ensures corrections and/or adjustments documents are entered into the accounting systems.
• Office Program Work: Collect data, review, analyze and develop plan (if necessary), monitors signed/unsigned clinical notes, to improve access and in support of completing outpatient encounters. Provides data and proposals to the Chief of Medicine (Service Chief) and Administrative Officer (AO) for this same function.
  • Assists with identification of staffing shortages and deficiencies assuring efficient allocation of clinical personnel needed to maintain safe unit staffing levels as needed. Ensures data validation from (Gains and Loss [G&L], inpatient rosters and Cost Data Reports [CDR]). Compiles data, produces trends and makes recommendations based on the data and requirements, to assist the Sub-Specialty Chief with VA, national and local regulatory compliance.
  • Participates in the development and review of clinical staffing and scheduling policies /procedures. Provides staffing and clinical outcomes data to interdisciplinary team members to establish and effectively trend staffing and clinical care outcomes metrics.
• Office Services: Assists Administrative Officer (AO) with Credentialing and Privileging of Physicians, Mid-Level Providers, and Dependent Providers.
  • Conducts extensive research and compilation of data from diverse sources. Extracts and assembles information, conducts analysis and develops reports. Demonstrates proficiency in Microsoft Word, Excel, PowerPoint and program management software.
  • Responsible for data collection, analysis, and reporting for the assigned Sub-Specialty Section. Pulls data from systems such as VHA Support Service Center (VSSC), Strategic Analytics for Improvement and Learning (SAIL), and Specialty Productivity Access Report and Quadrant Tool (SPARQ), including those reports built using Pyramid Analytics, and VISTA for Budget reports. Analyzes this data and prepares reports for Sub-Specialty Chief and Medicine leadership. Assist Sub-Specialty section staff in understanding and utilizing data gathered from these sources.
  • Serves as Sub-Specialty section expert on Managerial Cost Accounting (MCA) reports. Reviews and updates labor mapping for section staff, works with MCA staff to address concerns with cost outliers, and ensure person class code assignments are accurate and reviewed on a regular basis.

Please ensure you answer all questions and follow all instructions carefully. Error or omissions may impact your rating or result in your losing consideration for the job. The incumbent:

• Receives, assesses, routes, handles incoming and outgoing materials such as routine correspondence, reports, memoranda and other forms of written communication.
• Performs office automation duties such as reports, forms, presentation materials which may include complex graphs, charts, and tabular materials.
• Compiles, organizes, and tracks program data which may include statistical information in support of the organization's program operations.
• Manages the appointment and meeting schedule for the Director of the organizational unit served.
• Receives, refers, and interacts with persons within and outside the immediate organizational unit.
• Performs a wide variety of administrative tasks such as purchasing supplies, equipment and other materials utilizing prescribed purchasing guidelines and procedures.
• Follows-up on and tracks expenditures and ensures prompt payment.

DutiesResponsibilities:
This position is in the Administration Division of Flagstaff Area National Monuments, National Park Service (NPS), and supervised by the park's Administrative Officer. The primary purpose of the position is to support managers and employees with several tasks utilizing departmental, agency, regional, and park guidelines and software programs.

Major Duties, GS-0303-06/07 (FPL 07):- Greet visitors (both external & internal) and provide accurate and reliable information.- Work closely with the Time & Attendance Coordinator to review employee timecard submissions for accuracy.- Apply appropriate standards and procedures in the areas of property management, acquisition, human resources, fleet management, travel requests and vouchers, and internal controls.- Purchase supplies and equipment for the park utilizing a charge card and managing reconciliation of all expenditures.- Serve as a support assistant for fleet management, energy reporting, and facility asset management.- Uses computers and appropriate software for data collection, analysis and collating.
Major duties, GS-0303-07:- Receive housing requests, prepare rental agreements in automated system (iQMIS); assist with tenant check in/out of units.- Receive and process request for a variety of personnel actions and complete required tasks associated with processing personnel actions. Ensures accuracy and appropriateness of coding associated documents. Initiates personnel actions in the automated personnel processing system (FPPS) as required.
- Prepare property reports, maintain the personal property of records for the park.
- Utilize automated business management system to input data for fleet utilization and work orders, and energy cost and consumption.
- Develop and maintain positive working relationships with staff at all levels, including peers, supervisors, management, and regional staff to establish connections that allow for open communication.
- Use financial software systems such as Financial Business Management System (FBMS), Administrative Financial System (AFS), Project Management Information System (PMIS) and Concur Travel Management System.

Career-Seasonal position and subject to release and recall procedures. A permanent career-seasonal position includes all the benefits of permanent employment, but does not provide employment on a full year-round basis. As such, selectee will be in a non-pay/non-duty status for at least 2 weeks to 6 months per year based on project requirements or weather conditions. Selectee are guaranteed to work at least 6 months per year but not more than 50 weeks per year, with the work schedule to be determined upon appointment. The typical season can vary, but assignments can be variable during during certain months due to project requirements or weather conditions.

Career-Seasonal appointments are permanent positions and indude the same benefits as Career appointments, but do not
provide work on a year-round basis. You willl work from approximatelly January to mid-December, and you will be in a non-pay status for the remainder of the year. The typical season can vary due to staffing needs and/or weather conditions.

Major Duties:

• Receives and examines alternate resource claims for quality and completeness, assuring claims have appropriate supporting documents.
• Coordinate collections for the third party reimbursement program
• Develop statistical reports and control methods in determining receivables and collections.
• Identifies, audits, posts, and collects from third party health plan carriers to recover maximum dollars.
• Responsible to review for accurate processing all of billing for all denials and payments of intial claims.

The Nurse Assistant performs complex age specific nursing care for adult and geriatric patients with a variety of physical, mental, behavioral or psychological needs. The Nurse Assistant is learning to perform basic nursing assistant duties under close supervision in a variety of health care settings; outpatient, inpatient, community living care, residential, acute, or sub-acute. The Nurse Assistant will care for patients, residents with acute to chronic conditions. All duties performed will be completed under close supervision with appropriate training and competencies for assigned task.

• Will appropriately utilize glucose monitoring machine to collect and document appropriate glucose readings for assigned Veteran.
• Maintains positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills.
• Begins to utilize observation skills for data collection, reporting and recording patient/resident observations.
• Performs aspects of nursing care to meet patient's needs for the following: personal hygiene, physical comfort, exercise, rest, nutrition, prevention of skin breakdown & rehabilitative aspects of care.
• Nurse Assistant begins to engage in-group activities such as off-unit trips, reality orientation, current events and other therapeutic groups.
• The Nurse Assistant learns to utilize principles of proper body mechanics while caring for patients.
• Reports patient observations to the RN and or other members of the treatment team.
• The Nurse Assistant Is trained to set up patient care related equipment and organizes and obtains routine supplies and equipment.
• Assists with orienting patient/family to unit routines and policies.
• Works as a cooperative, courteous member of the interdisciplinary team.
• The Nurse Assistant safeguards the patient's right to privacy by judiciously protecting information of a confidential nature.
• The Nurse Assistant uses proper safety practices.
• The Nurse Assistant utilize principles of proper body mechanics and follows procedures for use of patient care equipment to prevent injury to self or others in all settings such as utilization of lifting equipment.

The Nurse Assistant performs complex age specific nursing care for adult and geriatric patients with a variety of physical, mental, behavioral or psychological needs. The Nurse Assistant is learning to perform basic nursing assistant duties under close supervision in a variety of health care settings; outpatient, inpatient, community living care, residential, acute, or sub-acute. The Nurse Assistant will care for patients, residents with acute to chronic conditions. All duties performed will be completed under close supervision with appropriate training and competencies for assigned task.

• Will appropriately utilize glucose monitoring machine to collect and document appropriate glucose readings for assigned Veteran.
• Maintains positive therapeutic relationships by displaying respect for human dignity with patient, families and/or significant others utilizing learned communication skills.
• Begins to utilize observation skills for data collection, reporting and recording patient/resident observations.
• Performs aspects of nursing care to meet patient's needs for the following: personal hygiene, physical comfort, exercise, rest, nutrition, prevention of skin breakdown & rehabilitative aspects of care.
• Nurse Assistant begins to engage in-group activities such as off-unit trips, reality orientation, current events and other therapeutic groups.
• The Nurse Assistant learns to utilize principles of proper body mechanics while caring for patients.
• Reports patient observations to the RN and or other members of the treatment team.
• The Nurse Assistant Is trained to set up patient care related equipment and organizes and obtains routine supplies and equipment.
• Assists with orienting patient/family to unit routines and policies.
• Works as a cooperative, courteous member of the interdisciplinary team.
• The Nurse Assistant safeguards the patient's right to privacy by judiciously protecting information of a confidential nature.
• The Nurse Assistant uses proper safety practices.
• The Nurse Assistant utilize principles of proper body mechanics and follows procedures for use of patient care equipment to prevent injury to self or others in all settings such as utilization of lifting equipment.

• Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Schedule appointments accurately and in a timely manner.
• All appointments will be made with the patient's input, either in person or by phone.
• Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames.
• Exercises supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised in conjunction.
• Daily review of active/pending consults and Audio CARE communications for accuracy and disposition.
• Incumbent(s) will rotate this to assure all MSA staff is in attendance and understand the process.
• independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Important interfaces and collaborations also occur with all clinical staff in Specialty & Diagnostics, as well as, with staff outside the service line.
• Coordinating schedules and assignments with RN Managers/Assistant RN Managers and adjusting as needed. Serves on Medical Center committees as needed, and prepare various reports in area of expertise.
• Assures that all supervised staff receives all required annual training. The incumbent is responsible for the competencies for all supervised staff.
• Plans and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
• Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service.
• Monitors personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload.
• Independently carries out a wide variety of tasks involving atypical problems or complex situations.
• Advises Lead MSA of requirements for on the job training for new MSAs.
• Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.

• Functioning as a liaison between Occupational Health and other areas of the Hospital to facilitate timely and efficient administrative workings of the clinic.
• Greeting, screening, and referring visitors appropriately.
• Coordinates Pre-employment exams and ensures results are received by the requesting Human Resource Offices.
• Schedules appointments for employees.
• enters information into the computer and updates demographics as needed.
• Maintains Occupational Health statistics and prepares scheduled reports.
• Processes incoming and outgoing mail and correspondence.

The incumbent works collaboratively with interdisciplinary team members such as pharmacists, social workers, providers, nurses, case managers, etc. while exhibiting expertise in utilizing numerous advanced patient systems in support of multiple clinics. The AMSA duties include maintaining appointment schedules, scheduling special studies or labs and following up on administrative items from the Huddle and/or staffing meetings. The incumbent ensures demographics are updated. He/she must screen/receive phone calls and visitors in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established processes.

At this level, the AMSA performs a full range of duties to include scheduling appointments along with interpreting provider orders in accordance with VHA national scheduling guidelines. Incumbent will also communicate directly with the patient to obtain required information to determine patient needs. He/she will have knowledge of various software utilized to run reports and queries. The work includes functions such as serving as an initial point of contact for functions including but not limited to scheduling patient appointments, tracking, reviewing and responding to electronic orders, consults, and other elements in the electronic medical record. The incumbent must display a practical knowledge of computerized data entry, information processing systems and software related to patient care. The Advanced MSA plays an essential role in shaping the patients experience and is vital to providing timely access to health care.
Incumbent will recommend changes to existing clinic procedures based on current administrative guidelines. Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics.

Other assignments at this level include but are not limited to:
- Prepares written correspondence to notify patients of normal lab results.
- Verifying and updating demographics and insurance information (ICB).
- Encourages the use of new processes.
- Processes incoming secured messaging through MyHealthyVet.
- Utilizes the medical record to enter information and research the needs of the patient as appropriate.
- Manages patient systems to verify and validate accuracy and resolve concerns.
- Provides excellent customer service and assists in providing front line resolution when applicable.
- Manages patient systems to verify and validate accuracy and resolve issues.
- Evaluates patient information and clinic schedules to determine whether the patient requires an immediate appointment.
- Informs team members about shared patients (i.e, those who receive their care at multiple VA centers or those who receive care in the community)


Work Schedule: Four 10-Hour Shifts Between Monday - Friday - 6:30am-5:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Position Title/Functional Statement #:MEDICAL SUPPORT ASSISTANT (ADV/PD000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Typical duties include but are not limited to:

• Performs receptionist duties, customer service and other duties assigned for the proper timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.
• Serves on more than one PACT or in more than one Specialty Clinic area.
• Validates and updates patient demographic information, either in person during check-in or over the phone.
• Collects, scans, and updates health insurance information serving a major role in the revenue process.
• Endures that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scan or performing the function within their area.
• Screens/receives phone calls in a courteous and timely manner, determines the nature of the requests and provide the information desired using privacy rules and established clinic processes.
• Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels.