Total 8 Senior Executive level Customer Service job vacancies in Epsom, KT18 7EG

The post holder is expected to: Observe the rules, policies, procedures and standards of Aneurin Bevan University Health Board together with all relevant statutory and professional obligations Observe and maintain strict confidentiality of personal information relating to patients and staff Be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues This position involves Regulated Activity with adults as defined by the Safeguarding Vulnerable Groups Act (amended by the Protection of Freedoms Act 2012) and the following checks will be undertaken following any conditional offer: Enhanced check with barred list information, including - an adults barred list check Applicants must hold or be eligible to hold full registration and a licence to practice with the GMC

In the full job description you will see clearly the full range of duties within these roles that will enable you to work as part of the pharmacy team and with the clinicians and ward-based teams to provide patient-focused, individual care for our patients. Tell us in your application how you meet the criteria in the attached person specification. We would like to invite you to see for yourself the centre at work, and the role of our pharmacy team as part of SWLEOCs day-to-day operations alongside your application. Please use the contact details provided to get in touch and book a visit to SWLEOC. Our strength is our team, and we would very much like for you to be able to see it, and picture yourself within it. We look forward to meeting you.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Customer Solutions Executive - Epsom (Hybrid role) - £28,000 + Excellent benefits

Are you interested in working for one of Surrey's most prestigious organisations? Our market leading client are looking for a Customer Solutions Executive to join their team on a permanent basis.

Maybe you have been working within another position incorporating customer service and accurate administration, if so, this could be the perfect opportunity for you to put both elements together and work for a world leading company.

The environment is fantastic, and this client have gone from strength to strength… they are expanding, and therefore the Customer Solutions team needs your help!

The Role:

• You will be on the front line of the business, speaking to a variety of customers including internal and external.
• Dealing with requests and updating the company system or forwarding onto the correct department.
• Follow end of contract contact strategy, ensuring each contact is tailored to that particular customer, advising of their available options and having a customer first approach.
• Self-manage end of contract and loans, ensuring the customer is contacted within the agreed SLA, providing a tailored experience for the customer and manage the customers' expectations.
• Self-manage all Non-Toyota & Lexus loans from initial contact to the pay-out and activation of the agreement
• Liaise with third party Centres to ensure customers' expectations are met.
• Establish an extremely good working relationship with New Business and Customer Experience.
• Manage ongoing relationship with external and internal customers.
• Actively reviewing current processes looking at ways the company can improve, engage in the exchange of "best practice" within the team.
• Using the company system, you will accurately input new data and follow processes to make sure time critical actions are completed when necessary.

The Person:

• Individual with a positive Mindset
• Self-Motivated
• Strives for high quality work
• Dedicated to change with and inquisitive mind
• Customer first attitude
• Determination and persistence
• Continuously looking to improve current processes.
• Team player

Benefits:

• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• PMI cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• Summer BBQs and Winter/Christmas party/celebrations
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking

Please apply today to be considered for this position.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Please check the job description and personal specification document for more information on the requirement for this job.

Surrey Downs Health & Care

Home First supports the approach of “why not home, today?” Wherever possible patients should be supported at home for ongoing assessments where this is not possible alternative pathways are available. Staying in the hospital longer than necessary hurts patient outcomes and ensuring patients are given the chance to continue their lives at home is vital for their long-term well-being (www.england.nhs.uk). Working across organizational boundaries and as part of Surrey Downs, Home First is a multidisciplinary and interagency service leading on and supporting discharges from hospital for those patients with ongoing health and/or social care needs by identifying the most appropriate pathway, allocating team members to work on the discharge and ensuring discharge and follow up assessments take place in the community on time.


Home First hub coordinates the process from assessment in the hospital (Acute and Community) to discharge into the community with relevant service involvement. This includes but is not limited to Therapy (SDHC @home team and PCNs, Care (Reablement and Brokerage), Bed-based rehabilitation, short and long-term placement. Home First Clinician of the Day is responsible for triaging, leading on complex discharges, supporting the wider team, ensuring all systems are updated and ongoing service developments keeping the patient at the centre.
The service is operational 7 days a week with clinical and administrative cover across this time.

To lead on triaging decisions on the day to support and manage the Home First+ pathways

To assess and identify the needs of clients with a variety of complex social and health care needs and support their hospital discharge with the appropriate support in the community
To work with the Home First Clinical Lead to support the roll out of Home First + within other areas e.g. Community Hospitals
To participate as an active member of the multidisciplinary team in developing and delivering high quality and innovative services to the local population
To promote effective teamwork within the wider Surrey Downs Health and Care / Sutton Health and Care, delegating activities to the wider team to the benefit of the patient and service delivery
The expectations within this job description will be achieved through virtual and hands-on clinical practice, service development, education, training and research
To support @Home service with provision of appropriate nursing and therapeutic care in the community
To work as a key member of the multidisciplinary team in the assessment and management of a caseload of clients
To support @home COD by deputising if and when required with referral taking and triage for @home team.
To undertake clinical work if and when required based on the needs of the service

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

The role covers Clinical patient care, communication and relationship building, planning and organization, health and safety, managerial, educational, research and audit, and quality and service development.

See the job description for more information.


This advert closes on Wednesday 15 May 2024

Membership Support Executive

Epsom Support Centre | Hybrid Working | Full time

£26,000 per annum, depending on experience

37.5 hours per week

Being part of the central Membership team supporting the fitness division in all aspects of membership administration and support within our Nuffield Health Epsom Support Centre.

Key Responsibilities:

• Support on managing a portfolio of membership applications, cancellations, payment updates and reporting, for sites and central contracts.

• Managing the maintenance of all member data.

• To control, prepare and collect membership direct debits.

• Handling various types of communications and requests direct from members and staff.

• Liaising with gym management and staff to ensure prompt response to member queries and complaints.

• Providing an excellent level of support and customer service at all times.

• Manage the Sales Commission integrity checks for a region of sites.

• Support on integrity tasks for multiple areas in the business.

• Support on loading central contracts.

Experience, Knowledge & Expertise - Essential:

• Excellent communication skills and objective attitude to challenging situations.

• Managing and adapting to varied workloads and responsibilities.

• Administration experience

• Experience in a customer service environment

• Experience in a membership environment.

Experience, Knowledge & Expertise - Desirable:

• Experience with Gym Manager Membership system desirable.

• Experience with using different systems.

• Intermediate Excel skills.

Role Specific Competencies:

• The candidate must have excellent communication skills and be able to deal with challenging situations.

• Ability to work in a team environment and support colleagues whilst also achieving own objectives and targets.

• Personal values that drive performance with clarity, transparency and fairness to team colleagues.

• Flexible and open to change and new information; adapts behaviour and work methods accordingly.

• Ability to meet designated deadlines and managing multiple tasks.

• Exhibits integrity though fair and ethical behaviour toward others and a demonstrated sense of corporate responsibility and commitment.

The Benefits

In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include 25 days' annual holiday (increasing with service), gym membership, private healthcare and a range of lifestyle and financial wellbeing benefits.

Be your best and join us in building a healthier nation.

Proud member of the Disability Confident employer scheme

In the full job description you will see clearly the full range of duties within these roles that will enable you to work as part of the pharmacy team and with the clinicians and ward-based teams to provide patient-focused, individual care for our patients. Tell us in your application how you meet the criteria in the attached person specification. We would like to invite you to see for yourself the centre at work, and the role of our pharmacy team as part of SWLEOCs day-to-day operations alongside your application. Please use the contact details provided to get in touch and book a visit to SWLEOC. Our strength is our team, and we would very much like for you to be able to see it, and picture yourself within it. We look forward to meeting you.