Total 16 Senior Executive level Customer Service job vacancies in Nottingham, NG2 3AB

Senior Care Assistant (Nights) based at

Willowcroft, Derby

Available Hours:

Various hour's available full time - 38.5 hours per week on a 2 week rolling rota.

Salary £13.65 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Willowcroft care home in Derby

Finding the right care home can be a difficult journey for any family. But the local team at MHA's Willowcroft care home in Derby will be here every step of the way.

Join us and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Willowcroft care home in Derby could welcome a new lease of life for those we care for - with wellbeing, friendship and respect at its heart.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Senior Support Worker – Bestwood - £12.45 ph
Typical Shifts are: 07:15-14:15 & 14:15-21:15
Join Voyage Care and Feel Valued, we reward your dedication with:
• Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
• Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
• Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
• Funded Blue Light Card – hundreds of discounts at high street retailers etc.
• 24/7/365 doctor line for our colleagues and their families
• Access to cash plans for our colleagues, which also covers their families
• Enhanced retirement leave
• Long service awards
Senior Support Workers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Senior Support Worker to join us in leading our residential service in Bestwood. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!
As a Senior Support Worker with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, supporting with supervision’s, ordering medication and ensuring the people we support are supported to manage their finances. You’ll never lose sight of why you choose to do this, as our Seniors are still at the heart of providing day-to-day support.
Our 514 Arnold Road residential service in Bestwood is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. We support ten adults with learning disabilities and associated physical disabilities. Each person is encouraged to continue, develop and experience a wide range of activities with full support. We have links with the local community as well as with specialist services in the area so the people we support can enjoy hydrotherapy or sensory facilities.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.
We’re interested in our Senior Support Workers having both the right experience and the right values. This is why at this service our Seniors should hold a full Uk manual driving license have previous experience as a Senior Support Worker and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.
Why choose us?
We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.
We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.
Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Required to carry out a number of designated tasks, of which will involve direct care, in support of and under the supervision of a registered nurse. Work as an effective member of the multi-disciplinary team. Following appropriate training and assessment, undertake clinical and non-clinical duties in support of the registered nurse and or the Multi Disciplinary Team. Take part in out of hours On-Call service. Comply with all Trust policies with particular regard to the policies and procedures carried out in the event of maintaining staff and patient safety. This job description should be regarded as a guide to the duties required and is not definitive or restrictive in any way. The duties of the post may be varied from time to time in response to changing circumstances. This job description does not form part of the contract of employment.

To take ownership of receiving and recording incidents and service requests, presented through a variety of mediums (face to face, phone, self-service, email) for a wide range of customers who use Nottingham University Hospital systems. To provide first line support via analysing and diagnosing as they are reported to the Service Desk, ensuring all relevant information is captured and recorded whilst resolving the majority of incidents at first point of contact using remote support tools where applicable to achieve this. Categorise and prioritise incidents and service requests ensuring all issues are resolved within contracted Operational Level Agreements (OLA). Having a broad understanding of all IT support services, this will make a Service Desk Analyst effective when making decisions to triage requests efficiently and appropriately. Managing end user expectations through a structured SLA and Priority system while providing meaningful updates and information throughout the lifecycle of the request. The incumbent will be expected to convey complex technical information to members of staff in a non-technical fashion. To ensure that incidents not resolvable at first-line are escalated to the appropriate second-line teams/3rd party suppliers for further investigation. To initiate procedures to contact off-site support and progress 3rd Party calls to completion. Communicate updates to users where appropriate, informing of progress, providing an estimated resolution time if possible. To initiate the appropriate IT escalation process and ensure the IT Service Operations Manager is updated regarding any unresolved issues; liaise with technical escalation teams, suppliers, and end users directly, either verbally or via email. To escalate existing logs in the system where customers have not received updates. To assist the IT Service Operations Manager in attaining to Key Performance Indicators (KPIs) set for the Service Desk. Collating information ready for analysis by other support teams or management. Monitor and highlight requests which could potentially breach service levels and proactively monitor progress of such requests. Be aware of and follow escalation procedures appropriately, ensuring senior management are made aware of any high priority issues that require the attention of specialist teams. Become familiar with the scope of the IT service by understanding the basic IT infrastructure and applications that are in use throughout the organisation. Develop excellent IT skills to provide 1st line support including the use of remote monitoring and administration software. Determine whether there are patterns emerging in the nature or characteristics of requests being logged and recommend remedial action. Any recurring problems should be flagged with senior management and the necessary actions completed on the call logging system. Make procedural recommendations to assist in the smooth running of the Service and assist with the development and maintenance of quality standards for the department. Participate in the rotational rota, covering the hours of 7.00 a.m. 6.00 p.m. Monday to Friday as outlined by the IT Service Operations Manager. Implement and adopt new ways of working to support our user base more efficient and effectively while focussing on improving the first-fix-rate of requests. Ability to lead on high priority incidents and requests to ensure a quick resolution or workaround. To maintain a professional service to all users of the Service Desk and to be proactive in your support of those users. To take ownership of customer feedback and to continue to look for ways to improve the service we give our customers reporting any complaints to the IT Service Operations Manager. To adhere to the Data Protection Act, confidentiality and Information Governance requirements of the hospital. Contribute to Service Desk service improvement. To be part of a 24/7 on call rota. Any other duties as determined appropriate by the IT Service Operations Manager and the Service Desk Team Leaders.

Job Description

Senior Mental Health Nurse

37.5 hours per week

Salary: £37,000 - £40,000

We are seeking a compassionate and dedicated Senior Mental Health Nurse to join our client's team. As a Senior Mental Health Nurse, you will play a crucial role in providing exceptional care to patients in an Acute and Psychiatric Intensive Care Unit (PICU). You will be a leader in the multidisciplinary team, providing support and guidance to junior staff while delivering high-quality, person-centered care to individuals with mental health needs.

Qualifications:

• Registered Mental Health Nurse qualification and valid UK NMC Pin
• Proven experience working in a mental health setting, ideally within an Acute or PICU environment
• Strong understanding of mental health conditions and their impact on individuals
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and their families
• Ability to work effectively as part of a multidisciplinary team, demonstrating leadership and clinical expertise
• Commitment to providing person-centered care and upholding the highest standards of nursing practice

Benefits:

• Company pension scheme
• CPD funding and career progression opportunities
• Paid NMC renewal fees
• Enhanced maternity leave
• Onsite parking
• Subsidised meals

Responsibilities:

• Lead the nursing team in providing comprehensive care to patients with complex mental health needs
• Act as a role model and mentor, providing support and guidance to junior staff members
• Collaborate with other healthcare professionals to develop and implement individual care plans
• Administer medication and monitor the effects, ensuring the safety and well-being of patients
• Utilize therapeutic communication techniques to engage with patients and support their mental health recovery
• Maintain accurate and up-to-date patient records and contribute to the assessment and evaluation of care delivery

Reference: WILL79362/JG

INDNUR

Job Purpose The post holder will manage an Urgent Care Caseload in a clinician-led environment, dealing with a wide range of presenting undifferentiated conditions. The post holder will work alongside a multi-disciplinary team of clinicians with acute and primary care first contact experience, Nurses, Paramedics, Health Care Support Workers, Emergency Care Practitioners and Radiographers to make up the team of the day working collectively in the assessment of undifferentiated urgent care patient presentations. The post holder will: Provide clinical assessment and deliver treatments to service users who have undifferentiated health care requirements in order to support the services delivered by the primary care team and prevent unnecessary acute hospital attendances. Utilise advanced clinical skills and competencies in health assessment, medicines management, leadership and case management. Maximise patients health and reduce risks that contribute to ill health, thereby reducing unnecessary admissions to acute services. Lead the development of a specific clinical area e.g. Paediatrics, Sexual health, Safeguarding and be an autonomous practitioner who is open to the flexibility required for the role. Participate in training opportunities for self and others within the UTC. Support and deliver training to UTC staff, staff within CityCare and the wider healthcare community. Provide mentorship and support to UTC staff, staff within CityCare and the wider healthcare community. Provider mentorship, support and training to students (including medical, nursing and allied health professionals) Will take operational charge of a shift on a planned rota basis in the absence of the UTC Coordinator. To provide line management to Clinical practitioners and non-registered staff. Dimensions To work with the CityCare multidisciplinary team in provision of primary healthcare to residents and visitors to Nottinghamshire. To represent Nottingham City Care Partnership locally, regionally and nationally if required to do so. Key Responsibilities Clinical Responsibilities Comprehensively assess, review and evaluate the needs of service users with undifferentiated healthcare needs to improve their physical, psychological and mental health wellbeing to promote self-care and reduce the need for hospitalisation. Accurately prioritise patients within the service, undertaking clinical assessment and providing the necessary treatment including the use of Non-Medical Prescribing and/or Patient Group Directions in line with local/national policies, procedures and guidelines as appropriate. Carries out diagnostic tests only where clinically indicated in line with organisational, local and national guidelines and appropriate to the Urgent Treatment Centre setting. Develop plan of care in conjunction with the service user through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes. To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary healthcare response to service users needs. To work in an autonomous manner without direct supervision whilst recognising limitation of the practitioner role. To carry out enhanced clinical skills as required- this may include, suturing and fracture management. To keep accurate and immediate records of all interventions fully utilising software systems in place To encourage clients to carry out self-care as appropriate through effective communication of health care using written information as appropriate. To advise client on the most appropriate use of Primary, Secondary and Emergency services. To maintain patient confidentiality as per Urgent Treatment Centre and CityCares clinical guidelines. Professional To work within the relevant Professional Conduct of conduct. To act in accordance with and promote the CityCare values at all times. To act as an ambassador for the Urgent Treatment Centre at all times. To be committed to working flexibly within a dynamic environment, responding positively to the changing needs of the service. To promote and facilitate evidence-based practice To be committed to providing a high level of customer service and patient experience. Maintain professional awareness and attend appropriate training as necessary. To participate in the appraisal process and development of own Personal Development Plan to include clinical supervision (and revalidation where appropriate). To develop a culture within the Urgent Treatment Centre team of continuing professional development, supporting staff in meeting the requirements for Post registration Education and Training. To provide clinical support and mentorship to others to meet the requirements of their own personal/professional development plans. This may include, where appropriate, mentoring clinicians through work-based learning programmes. To support/facilitate the provision of Clinical Supervision in accordance with organisational policy. To liaise with other Agencies as appropriate to ensure comprehensive and collaborative care for service users. Continuous Personal Development To maintain current professional registration and to ensure that all personal responsibilities in relation to this and to the revalidation process are met, including maintenance of a professional portfolio, evidence of practice hours, professional development planning and reflective writing. To meet the organisational requirements for mandatory training appropriate to the role. To recognise own professional limitations, practice accordingly, seeking advice and support as appropriate. To take an active role in the organisational appraisal process and develop an appropriate and relevant personal development plan and work based objectives. To have awareness of the relevant organisational and professional Safeguarding policies and guidance and to act in accordance with their direction, attending update training as required. Management To participate and assist in evaluation, audit and research as required. To participate in the investigation of any complaints, incidents and accidents. To participate in the training and induction of new members of staff to the Urgent Treatment Centre team. To participate in the mentorship, support and training of individuals on recognised training programmes such as Student Nurses, Practice Nurses and other pre and post registration students (this may include those on work experience).

About The Role

Senior Support Worker - Location: Tegfan, Swansea -Salary: £13.25 - £13.75 per hour depending on qualifications and experience

Full-time: 45.5 hours per week

**For this role you MUST hold a QCF Level 3 or be already working towards it, have experience in childcare and hold a current UK Driving Licence

Priority Childcare provides real support from real people. We are focused on the future, and our small and welcoming homes are staffed by teams of supportive carers who build trusting relationships with children and enable them to feel safe, secure, and cared for. We care for children who have support needs associated with social, emotional and mental health difficulties, and work with them to help them meet their full potential and transition towards independence.

Tegfan is registered to support individuals between 5-19 years old.
Situated in Gowerton, West Wales and close to Swansea City Centre, Tegfan is close to all amenities, bus and train routes as well as being close to Swansea and routes to Cardiff.

The home is just a fifteen-minute drive to the fantastic Gower coast, wonderful beaches and tourist attractions and a short drive will take you to the beautiful Brecon Beacons.
The home is set within 2 acres of land with its own driveway.

A day in the life of a Senior Support Worker with Priority Childcare involves:

- Providing leadership to less experienced staff to ensure the development of best resident care practice and optimal outcomes for the children;
- Improving the quality of life of the children who live in the home including preparing healthy meals;
- Promoting the rights of the children to be treated with dignity and respect in every aspect of their lives;
- Establishing supportive relationships with the children and encourage the development of stable relationships between the children and other staff, and their families and friends;
- Ensuring that all care plans, key-working files and care files are updated and accurate and maintained;
- Supporting the staff team in their role of key-worker and facilitate training as required;
- Ensuring the protection of resident students from significant harm, by exercising vigilance, observing changes in the children’s behaviour or appearance.

To be a successful Senior Support Worker with Priority Childcare, you’ll need:

- QCF Level 3 is essential or currently working towards;
- A can-do attitude, caring and reliable nature;
- Compassion and empathy;
- Enthusiasm to promote independence & choice;
- A strong work ethic;
- Excellent communication;
- Ability to work flexibly;
- Hold a current valid driver’s license.

In return for your Skills and Expertise, you’ll receive:

- Eligibility for a “Blue Light Card” for additional discounts at a range of retailers;
- ‘Refer a friend’ scheme – earn up to £1000 per successful permanent referral;
- Join us for clear career progression and valuable qualifications - 97% of our managers progressed internally;
- Health Plan – after probation;

Priority Childcare is part of Orbis Education and Care we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.

PRISW

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1. Provide a complete Personal Assistant service to the Deputy Chief Executive including organising travel arrangements, proactively managing diaries and e-mail accounts, dealing with actions from meetings and application of e-signatures. 2. Provide administrative support to the wider Executive Team including organising travel arrangements, proactively managing diaries, processing of correspondence and application of e-signatures 3. To deal effectively with highly confidential and sensitive issues, maintaining confidentiality at all times. 4. To work efficiently and flexibly within the Executive Services office team, maintaining a highly professional level of support within the team environment, and providing assistance and cover where necessary. 5. To build effective working relationships both with internal and external stakeholders both in person and virtually to take into account the nature of different working arrangements. 6. To draft documents and correspondence on behalf of the Deputy Chief Executive and Executive Directors and to format documents, such as letters and presentations, as required. 7. To screen the Deputy Chief Executives email for meeting requests and action appropriately, always maintaining awareness of confidentiality 8. To maintain the diaries of the Deputy Chief Executive and Executive Directors, organise meetings and arrange appointments as required, booking rooms and arranging and providing refreshments where appropriate. 9. Ensure that a secretarial support service is provided to Non-Executive Directors as required where cover is necessary in the absence of other team members. You should also have excellent keyboard skills and know how to format and produce documents using an in-depth knowledge of Microsoft Office products in particular Microsoft Outlook, Teams, Word, and Excel. 10. Be responsible for the management of the teams PA Admin calendar, inbox and workplan to ensure sufficient resource is provided to administer all administrative tasks and subgroup meetings for which the team is responsible. 11. To provide meetings administration service to subgroups of the Trust Board committees, including clearing of papers and issuing agenda and reports, as well as maintaining the work programme. 12. To clear papers and minute meetings. 13. To support the Head of Executive Services in promoting good standards of corporate governance, administration and minute taking. 14. Utilise IT applications as appropriate to provide efficient and effective support to the Deputy Chief Executive and Executive Directors. 15. Develop and maintain effective filing and bring forward systems within the Secretarial Drive. 16. Support the management of cost by maintaining detailed records which underpin financial transactions authorised from the Office of the Chief Executive budget. 17. Line management of the Administrative Assistant, co-ordinating activities to ensure maximum effectiveness. 18. Monitor performance of the Administrative Assistant and manage annual leave, sickness, disciplinary and performance issues in line with Trust policies and the effective delivery of service. 19. Ensure all direct reports receive performance reviews and that personal development plans are in place and reviewed on at least an annual basis. 20. Review administrative processes on a continuous basis and make recommendations for improvements. 21. Be able to travel easily to other bases across the EMAS geographical area where required to be able to support meetings and administrative tasks. 22. Any other reasonable duties assigned by the Head of Executive Services within the level of responsibility and scope of the post.

Package Description: Shift: Nights At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues,supportingyour career developmentwith a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts. We are nowseekingacompassionate,enthusiastic,and dedicatedindividualto join ourfriendly, award-winning team asSeniorCare Assistant. ABOUT THE ROLE Your focus asaSeniorCare Assistant will be tosupportand work alongside the Care team todeliverhigh standardsof personal care, providing a safe, caring, innovative, open,supportive,andinclusiveenvironmentfor residents,visitorsand staff. Other responsibilitieswillinclude: Monitoringthe wellbeing of each resident, being aware of any changeimpactingon care and care plans, ensuring that new needs aremet,and written records are amended to reflect any variation. Beinginvolved in the person-centred care planning process, by implementing,monitoring,and undertaking monthly evaluations. Supporting residents with their medication requirements. Undertakingstaff supervisions and supporting staff with their development where required. Actingas a key point for contact with residents, theirrelativesand visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are actedupon,and concerns or complaints are escalated. ABOUT YOU To besuccessfulin your application, youwill live our values of caring,supportive,honest,respectful,and accountable in all that you do. Our ideal candidatemust: Have an NVQ 3 or equivalent in care for care homes. Have 2 years experience working in similar care environment. Have the ability tocommunicate effectively both verbally and in writing. Have a positive attitude to both supporting and nurturing residents and staff. Be responsive and flexible to cover a range of responsibilities. ABOUT AVERY As one of the largestproviders of luxury elderly care homes in the UK, we believe that the lateryearsof our residents lives should be as enriching as any other. Our vision of creating meaningful livestogether is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilstestablishing ourselves as the preferred choice forresidents and employees. Please note this role will require: A DBS Disclosure check, the cost of which will be met by Avery Healthcare. Proof of eligibility to work in the UK. This advert may be withdrawn prior to the advertised deadline, depending on the volume of applications received and business needs.

Job Description

Senior Mental Health Nurse

37.5 hours per week

Salary: £37,000 - £40,000

We are seeking a compassionate and dedicated Senior Mental Health Nurse to join our client's team. As a Senior Mental Health Nurse, you will play a crucial role in providing exceptional care to patients in an Acute and Psychiatric Intensive Care Unit (PICU). You will be a leader in the multidisciplinary team, providing support and guidance to junior staff while delivering high-quality, person-centered care to individuals with mental health needs.

Qualifications:

• Registered Mental Health Nurse qualification and valid UK NMC Pin
• Proven experience working in a mental health setting, ideally within an Acute or PICU environment
• Strong understanding of mental health conditions and their impact on individuals
• Excellent communication and interpersonal skills, with the ability to build rapport with patients and their families
• Ability to work effectively as part of a multidisciplinary team, demonstrating leadership and clinical expertise
• Commitment to providing person-centered care and upholding the highest standards of nursing practice

Benefits:

• Company pension scheme
• CPD funding and career progression opportunities
• Paid NMC renewal fees
• Enhanced maternity leave
• Onsite parking
• Subsidised meals

Responsibilities:

• Lead the nursing team in providing comprehensive care to patients with complex mental health needs
• Act as a role model and mentor, providing support and guidance to junior staff members
• Collaborate with other healthcare professionals to develop and implement individual care plans
• Administer medication and monitor the effects, ensuring the safety and well-being of patients
• Utilize therapeutic communication techniques to engage with patients and support their mental health recovery
• Maintain accurate and up-to-date patient records and contribute to the assessment and evaluation of care delivery

Reference: WILL79362/KK

INDNUR

Claims Administration/customer service Professional| Once competent in the role, there will be the opportunity for hybrid working arrangements| Full Time | £20,000-£25,000 depending on experience

Do you have a can-do attitude, excellent written and verbal communication skills and relevant experience in an administrative/customer service position?

Our clients are forward thinking entrepreneurs who aren't afraid to challenge the status quo.

They own a portfolio of businesses including a market leading FCA regulated Claims Management Company. Customers are at the heart of this business and our clients are passionate about the help and support they have been able to provide them over the last 15+ years.

It is a market leader in various consumer claim types, and they require someone like you, who's ready to dive in, learn and become an integral part of their success story. Your role will help elevate their multi-channel customer service deliverables with a particular focus on their growing Car Finance DCA Claims division.

Are you the right person for this opportunity?

• An ambitious mindset that is eager to learn and grow
• Commercially aware with an ability to adapt to a fast-paced environment
• Strong administrative and computer skills
• Excellent communication skills
• A passion for customer service, process improvement and a proactive approach to problem solving
• A customer service background
• Experience working within an FCA or an SRA regulated environment is a distinct advantage.

What will your role look like?

• Help and support our Car Finance DCA customers through the lifecycle of their compensation claim(s)
• Respond to customer queries – through our portal, emails and inbound calls
• Undertaking and accurately documenting the results of various third-party enquiries we undertake in support of the client’s claim
• Liaising with lenders, customers and the Financial Ombudsman Service to ensure that we provide timely and accurate responses to any queries raised.
• Companywide administration support

What can you expect in return?

• A competitive salary and a discretionary bonus structure
• A great place to work and a friendly environment
• Career progression opportunities across the group

Are you ready to take on this exciting challenge and be part of a progressive team?

Then click “APPLY” now!

Your data will be handled in line with GDPR.

Please note for this role you will be required to travel independently around the county meeting strict time deadlines. You will need to hold a full UK driving licence* and have use of a vehicle. You cannot use public transport for this role as this is not a reliable form of transport and will not allow you to meet service needs. Please confirm in your application that you meet the specified criteria. Please refer to the attached job description and person specification for full details of responsibilities To work across Pathway 1 (care at home) and Pathway 2 (Health Interim beds and Inpatient Rehabilitation units) for the Intermediate Care service. To work as an autonomous practitioner within the integrated multi-professional team. To be reasonable for patients on the shared caseloads of community and/or inpatient settings. To undertake assessment of patients with complex and multiple pathologies using specialist clinical reasoning skills. To identify patient needs, agree goals and provide appropriate therapy interventions, provide equipment and rehabilitation programmes. To take a holistic approach to all therapeutic interventions, working across professional boundaries at times. To keep the patient at the centre of care, ensuring patient and carer participation in decision making. To provide support and education to peers, junior staff, non-registered staff, and students. To supervise and support education of junior staff and students, overseeing patient intervention and ensure that Band 5 Therapists, Therapy Assistant Practitioners, and Integrated Care Workers deliver high quality patient care To be accountable for a delegated task and activities undertaken by Band 5 Therapists, Therapy Assistant Practitioners, and Integrated Support Workers. To always provide a high standard of care. Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) provides integrated community and mental health, learning disability and social care services of the highest standard due to our continued commitment to quality and service improvement. We aim to support people of all ages to achieve the very best they can for their health and well being. To ensure that we achieve this goal we look to recruit candidates of a high calibre that share our passion for delivering excellent service user care, research and education *DVLA have a number of reciprocal arrangements with overseas countries, for further information please visit the DVLA website

The Service Desk is the first point of contact for over 23,500 customers that may experience problems or have queries relating to Nottingham University Hospital systems and IT hardware which support the delivery of patient care.

If you do not possess the full skills required, this role may be offered as a Band 3 until competencies are reached.





In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to this advert.

This challenging and enjoyable role requires excellent oral and written communication skills, a high degree of problem solving and someone who can perform to a high standard in a demanding call centre-type environment.

The post holder should have a passion for IT, excellent customer service skills and be able to keep a positive attitude in all aspects of their work ensuring the best possible customer service.

Where possible the post holder will aim to resolve incidents at first line using knowledge articles and tools such as remote desktop products but where required will escalate to the appropriate 2ndand 3rdline teams including to 3rdparty suppliers where necessary.

The current operational hours are 7am - 6pm Monday to Friday excluding bank holidays.



With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

The busy Service Desk is a single site service providing help and support to all staff within Nottingham University Hospitals, receiving on average 800 contacts per day through phone, self-service and email, a mixture of which are service requests and incidents.

To take ownership of receiving and recording incidents and service requests, presented through a variety of mediums (face to face, phone, self-service, email) for a wide range of customers who use Nottingham University Hospital systems.

To provide first line support via analysing and diagnosing as they are reported to the Service Desk, ensuring all relevant information is captured and recorded whilst resolving the majority of incidents at first point of contact using remote support tools where applicable to achieve this.

Categorise and prioritise incidents and service requests ensuring all issues are resolved within contracted Operational Level Agreements (OLA).

Having a broad understanding of all IT support services, this will make a Service Desk Analyst effective when making decisions to triage requests efficiently and appropriately.

Managing end user expectations through a structured SLA and Priority system while providing meaningful updates and information throughout the lifecycle of the request. The incumbent will be expected to convey complex technical information to members of staff in a non-technical fashion.

To ensure that incidents not resolvable at first-line are escalated to the appropriate second-line teams/3rd party suppliers for further investigation.

To initiate procedures to contact off-site support and progress 3rd Party calls to completion.

Communicate updates to users where appropriate, informing of progress, providing an estimated resolution time if possible.

To initiate the appropriate IT escalation process and ensure the IT Service Operations Manager is updated regarding any unresolved issues; liaise with technical escalation teams, suppliers, and end users directly, either verbally or via email.

To escalate existing logs in the system where customers have not received updates.

To assist the IT Service Operations Manager in attaining to Key Performance Indicators (KPI’s) set for the Service Desk.

Collating information ready for analysis by other support teams or management.

Monitor and highlight requests which could potentially breach service levels and proactively monitor progress of such requests.

Be aware of and follow escalation procedures appropriately, ensuring senior management are made aware of any high priority issues that require the attention of specialist teams.

Become familiar with the scope of the IT service by understanding the basic IT infrastructure and applications that are in use throughout the organisation.

Develop excellent IT skills to provide 1st line support including the use of remote monitoring and administration software.

Determine whether there are patterns emerging in the nature or characteristics of requests being logged and recommend remedial action. Any recurring problems should be flagged with senior management and the necessary actions completed on the call logging system.

Make procedural recommendations to assist in the smooth running of the Service and assist with the development and maintenance of quality standards for the department.

Participate in the rotational rota, covering the hours of 7.00 a.m. – 6.00 p.m. Monday to Friday as outlined by the IT Service Operations Manager.

Implement and adopt new ways of working to support our user base more efficient and effectively while focussing on improving the first-fix-rate of requests.

Ability to lead on high priority incidents and requests to ensure a quick resolution or workaround.

To maintain a professional service to all users of the Service Desk and to be proactive in your support of those users.

To take ownership of customer feedback and to continue to look for ways to improve the service we give our customers reporting any complaints to the IT Service Operations Manager.

To adhere to the Data Protection Act, confidentiality and Information Governance requirements of the hospital.

Contribute to Service Desk service improvement.

To be part of a 24/7 on call rota.

Any other duties as determined appropriate by the IT Service Operations Manager and the Service Desk Team Leaders.


This advert closes on Sunday 30 Jun 2024

Join us as a Customer Service - Senior Personal Banker in our Ilkeston linkage

• You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection
• With no two days the same, you can expect lots of variety as you help us deliver a banking service that’s beyond what’s expected
• We’ll support you to achieve the Professional Bankers Certificate and build on your existing skills with a full training and development programme

What you’ll do

As a Senior Personal Banker aligned to one of our branches, you’ll be in the perfect place to build great relationships with our customers, as well as proactively promoting the benefits of our growing range of digital services to simplify and enhance their banking experience.

Our customers will look to you to support them in their decisions as to how they bank with us. You'll act as a trusted expert, providing them with the knowledge they need to make the most of their money. With an emphasis on the delivery of our popular and insightful Financial Health Check you’ll make sure they're fully informed when it comes to the products and services we offer.

Day to day, you’ll be:

• Meeting and supporting customers via video banking from home or face to face in a branch
• Conducting Financial Health Checks and reviewing customer accounts
• Identifying products and services that are right for our customers, helping them to make the most of their money and savings
• Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection
• Completing outbound care calls to customers to grow and maintain the relationship

The skills you'll need

We’re looking for organised, self-motivated and diligent individuals with a passion for delivering excellent customer service in every interaction. You’ll also be motivated and driven to develop your own career and meet branch and personal goals. As a trusted adviser you’ll strive to improve standards for our customers, looking for ways to make their lives easier and taking the stress out of banking.

We’ll also be looking for you to demonstrate:

• Experience of working in a customer service environment with the ability to thrive under pressure and achieve customer satisfaction
• The ability to work with and coach the branch team to acquire, grow and retain quality customer relationships via regular customer care calls
• The ability to build rapport and trust with customers in both face to face and virtual environments and provide them with the right options for their circumstances
• Excellent communication and interpersonal skills with a genuine interest building relationships
• Excellent planning and organisational skills

What else you need to know

We’re here for our customers when it’s most convenient for them so you’ll need to be flexible

Hours

• Full Time - 35 Hours
• Permanent
• Flexibility to work hours between 08:00 - 20:00
• You’ll have options to enable a suitable balance of working from home and in the branch, we will need you to be branch based at times so you can connect and learn with colleagues. Working from home kit can be provided
• Typically, your working hours will align to our customer opening hours, with some Saturdays and evenings included, we will discuss your specific working pattern in more detail at interview

You'll enjoy a comprehensive structured training programme, and on-going coaching and support to enhance your development and open up progression opportunities. When you're ready and have mastered your current role, we’ll help take your career to the next level.

This role is not eligible for Skilled Worker Visa sponsorship so applicants must have an alternative form of right to work in the UK.

How we'll reward you

Salary: £25,501 per year (pro rata for part time hours worked)

You’ll join on a competitive salary and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 36 days. (pro rata for hours worked) – you may be required to work bank holidays. Visit our reward and benefits page for more information on the benefit packages we offer.

To work as part of the Healthcare Centre team leading in the assessment, planning, implementation and evaluation of patient needs and appropriate care and treatment. Ensure the implementation of the National Service Frameworks and ensure maintenance of high standards of care to the prison population. To coordinate and lead the team as operational daily nurse in charge. To provide leadership, support for and supervision of the team. Maintain professional standards, ensuring adherence to all relevant policies and procedures to ensure the delivery of high-quality care.