Total 32 Senior Executive level Customer Service job vacancies

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Taxpayer Services Return Integrity and Compliance Services

The following are the duties of this position at the full working level:

• Plans, organizes, and carries through to completion broad, long-term analytical studies and projects requiring analysis of effectiveness, efficiency, and productivity of substantive, mission-oriented programs.
• Analyzes program functions and/or areas to discern trends in program delivery. Analyzes overview report data to measure effectiveness in meeting baseline or the degree to which program plans and achievements support strategic initiatives. Serves as the process analysis expert for a program or function.
• Develops various techniques and methods to assess costs and benefits of alternative programs and to evaluate the effectiveness of current programs.
• Develops program plans, designs and issues directives and instructions, and develops recommendations to improve the effectiveness of the program segment.
• Reviews and evaluates the effectiveness of operating procedures, work flow, inter-functional coordination, and organization operation through personal observation, conferences, and of status reports and data. Prepares resulting documents from these reviews, reporting on progress towards achievement of program initiatives. Evaluates the implementation of new procedures affecting the program operations and maintains adequate controls to ensure compliance with procedures and deadlines.

WHAT IS THE (FMSS) FACILITIES MANAGEMENT AND SECURITY SERVICESDIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
(5) Facilities Management and Security Services Operations East
1 Vacancy (MA0137) Andover, MA
3 Vacancies (TN0005) Memphis, TN
1 Vacancy (NY6466) Cheektowaga, NY

The following are the duties of this position at the full working level.

Operational Oversight of IRS Facilities' Physical Security: Manages a full range of security deliverables for assigned facilities including maintaining and tracking equipment, equipment inspections, repairs, and operating statuses; independently conducting recurring and special security assessments including Facility Security Level (FSL) Risk Assessment and Addendums following Federal Protective Service (FPS) and Interagency Security Committee (ISC) requirements for assigned facilities, reporting on recurring assessments, and implementing corrective actions when required; responding to a broad range of requests from executives, managers, and employees from all IRS business areas regarding such matters as resolving discrepancies in building accesses and overseeing responses by others to routine service requests. At this level, responsibilities typically include multiple assigned facilities with varying levels of complexity including FSL IV and/or V facilities. Reviews Situational Awareness Management Center (SAMC) incidents reports to ensure the appropriate security countermeasures have been implemented to safeguard buildings, property, and IRS personnel. Duties also include conducting annual and/or periodic contract assessments and physical equipment inventories.

Credentialing and Access Management Oversight: Oversees verification of Personal Identification Verification (PIV) cards and ensures cards are programmed with correct facility access and that employee security files contain necessary documentation to support the issuance of the card with such authorizations. May oversee the Separating Employee Clearances (SEC) program, ensuring that IRS property is properly accounted for and returned. Ensures POD access for contractors is based on a policy requirements and access that expires on the ending date of the current contract on which they are employed, ensuring logical access is removed timely and the access card is retrieved. Coordinates with FMSS HQ Access and ID Management to ensure all credentialing and access processes being used in supported facilities are current and accurate.

Project Management: Specialist is responsible for security system design and scope of work (SOW) creation that includes designing, procuring, and managing the installation of physical security countermeasures that are appropriate and that are installed in a manner that complies with all guiding directives. Projects often include high-dollar or state-of-the-art systems. Estimates and verifies the amount of funding required for the completed installation of security countermeasures, attends all project related meetings. Provides security expertise to vendors, customers, and lower graded employees. Administers security equipment manufacturers warranties and maintenance contracts and the associated budgets. Contributes to budget projection process for acquiring and maintaining both national and locally procured maintenance contracts. Implements the budget for security section projects and provides input and guidance on budgetary requirements.

Emergency Preparedness and Planning: Personally prepares and/or assists security chiefs or lower graded employees in the preparation of Occupant Emergency Plans (OEP). Conducts Emergency Evacuation (EED) and Shelter-in-Place (SIP) briefs and drills, as well as Active shooter/active threat training for assigned PODs. Conducts emergency management procedures as they relate to physical security involvement of incident management during an emergency, to include Continuity of Operations (COOP) events. Performs first responder coordination for incident management, and other critical operations as it relates to emergency planning for their assigned POD locations. Provides an appropriate response to emergencies and significant incidents, ensuring significant events are reported to appropriate authorities.

Performs other related duties as assigned.

GS12/13
Identifies and analyzes key issues, develops strategies, and advises Commander and senior leadership on recommended courses of action on a broad variety of topics related to MAJCOM, NAF, FOA or DRU functions.

Serves as Project Officer for Commander directed initiatives and special interest items.

Coordinates review of higher level taskings, identifies best course of action, potential problems, and recommends MAJCOM, NAF, FOA or DRU response.

Performs a wide variety of office management duties.

• Serves as the executive advisor on programs and initiatives within the group Performs a variety of staff studies concerning group programs and program support effectiveness resulting from regulatory changes, new technology, program/mission changes, recurring requirements, and others.
• Represents the Group Commander concerning group plans, special events, projects, etc., to communicate Group Commander's policies and to explain the interests of the group in regard to local activities or projects.
• Manages group resources for executive support, services and activities.
• Maintains oversight of and has overall responsibility for the inspection program as it relates to the group and directs the conduct of inspection activities.

VA Careers - Social Work: https://youtube.com/embed/enRhz_ua_UU

• Must have knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology.
• Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services and ability to coordinate services.
• Plans, coordinates and carries out the successive steps in fact finding and analysis of issues in accordance with accepted polices and applicable precedents.
• Collaborates with discipline supervisors including psychiatry, psychology, social work, primary care, and nursing by providing input in hiring, performance reviews, incentives, and discipline. Collaborates with clerical supervisors for similar input.
• Offers consultation to colleagues, students, and peers on the bio-psychosocial treatment of patients treated in specialty areas, rendering professional opinions based on experience and expertise and role modeling effective social work practice skills.
• Demonstrates the ability to teach, coach, and mentor staff, students in the ED, specialty care, and care coordination areas of practice and to provide supervision for licensure or specialty certifications. Incumbent will demonstrate exceptional maturity and work well with all team members in the ED, Acute Care, Medicine, community partners, and other services needed to meet the needs of the patient and family members.
• Experienced in making rapid assessments and developing crisis management plans.
• Senior Social worker has access to multiple resource directories to meet the demands of a crisis. In the event of a medical or psychiatric emergency, staff will follow the established protocol of the program.
• Collaborates with interdisciplinary teams in the provision of comprehensive health care services to Veterans receiving care and ensures equity of access, service, and benefits to this population
• Process alleged abuse cases according to policy.
• Responsible for furthering their own professional growth through education appropriate to the area of assignment and providing coverage during absences of social work staff members.
• Serve on various Social Work Service, medical center, or community-based committees as needed or required.
• Uses a high level of skill in assessing and treating the complicated biopsychosocial concerns of Veterans and their families/NOK/Surrogate
• Document's interventions in the Veteran's clinical record when requires utilizing the computerized patient record system (CPRS) and ensures an appropriate hand off information is provided when transferring Veteran care

WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:
Human Capital Office of Human Resource Strategy Customer Relations

The following are the duties of this position at the full working level.

• Lead and manage end-to-end transformation projects, including planning, execution, and monitoring of progress. Identify areas for improvement and developing strategies to optimize processes. Collaborate with cross-functional teams to drive change and ensure successful implementation of transformation initiatives. Design and implement change management strategies to ensure smooth adoption of new processes and systems across the organization. Develop and manage comprehensive project plans, including timelines, milestones, risk assessments. Independently lead projects or tracks within of the scope of work or programs; scope the project & work streams. Understand the overall program to manage scope and dependencies.
• Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts business reviews of the office, serves on task forces or study groups, and performs independent analysis on headquarters or service-wide program operations. Assignments are focused on business process change, including coordination of modernization with information technology as well as non-technical issues which support or are impacted by process improvements.
• Prepares agency directives, memoranda, Service wide policy statements, and other written guidelines and recommendations relating to the project, collaborating closely with HCO policy and compliance, communicating to customers, and monitor compliance as appropriate.
• Ensures compliance with overarching policies established by IRS, Treasury, OPM, and Executive Orders. Program areas often cross functional lines and require incumbent to integrate strategic planning issues such as streamlining and improving personnel system structure, rules, and processes; providing for far-reaching change management throughout the IRS work force; benchmarking and evaluating progress and results; persuading senior officials to find common ground and accept controversial proposals.
• Formulates polices and strategies to drive business adoption of the multiple and various service wide payroll, orientation, and benefits programs and personnel systems; influences the delivery of incremental deployments; and ensures service-wide collaboration with business and information technology organizations.

The Cincinnati VA Medical Center (CVAMC) is a two-division campus located in Cincinnati, OH and Fort Thomas, KY serving 15 counties in Southwest OH, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. The CVAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division.

The mission of the Caregiver Support Program is to promote the health and well-being of family caregivers who care for our nation's Veterans, through education, resources, support, and services. Under the VA MISSION Act, VA is significantly expanding services and supports provided to family caregivers of Veterans of all eras.


Other duties and responsibilities include but are not limited to the following:

• Provides specialized consultation on the administrative and clinical considerations of the CSP as referenced in VHA Directive 1152 (1).
• Provide education and training, respite care, mental health services, beneficiary travel (to attend required caregiver training and for an eligible Veteran's medical appointments), a monthly stipend payment, and access to health care (if qualified) through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA) as set forth in VHA Directive 1152 (1).
• Will be assigned to work independently with multiple VA healthcare services and with community agencies, leaders and organizations with no access to direct clinical supervision.
• Assess a Veteran's functional needs, including the need for personal care services using standardized assessments--which will assist the Centralized Eligibility and Appeal Teams (CEAT) in determining eligibility.
• Assess Veterans needs for personal care services, particularly Activities of Daily Living (ADLs), supervision, protection or instruction, working closely with the CSP Manager and/or designee(s), to complete Veteran functional assessments and re-assessments. The incumbent will also assist other program staff in providing clinical services, completing notes and gathering/monitoring data related to the day-to-day functioning and evaluation of the program.
• Conducts initial home assessments as part of the application or reassessment process for the Program of Comprehensive Assistance for Family Caregivers. The purpose of these home visits is to assess for functional and mobility needs and safety as well as to assess need for personal care services using standardized assessments--which will assist the CEAT in determining eligibility.
• Assists in the day-to-day operations of the CSP specific to his/her area of assignment and ensures compliance and collaboration with local facility and the VA Central Office CSP initiatives.
• Participates in face-to-face or virtual contact with the caregiver and Veteran to assess function and the need for personal care services, and as needed, the development and application of directed clinical treatment interventions.
• Utilizes and assists in maintaining a data monitoring system to measure the efficacy of the program and assists in collecting and analyzing local data for reports. Evaluates program progress and outcomes and utilizes data to continuously modify and improve the program, processes, and use of a standardized assessment instrument.
• Advises and collaborates with interdisciplinary teams throughout the medical center on caregiver issues. Creates educational tools, develops programs and implements training focused on specific caregiver needs/issues. Provides education and in-­service training to VAMC employees, Veterans, families and caregivers.
• Provides ongoing consultation and support to colleagues regarding caregiver support. Develops and facilitates caregiver support groups (face-to-face or virtual) and educational programs.
• Serves as a consultant for navigating the complex processes caregivers, Veterans, and families encounter when interacting with government and community agencies.
• Collaborates with the VA Patient Aligned Care Team (PACT), mental health, and geriatric primary care clinicians to provide Veteran and staff education on caregiver issues and to obtain input on Veteran's functional needs. Coordination will include chart review, case consultation, in-person, phone or electronic communication, and training of patient aligned care team clinical social work staff.
• Responds to inquiries from the Centralized Eligibility and Appeals Team and will be responsible for tracking and processing applications, wellness contacts and annual assessments.

The Senior Licensed Professional Mental Health Counselor (LPMHC) is under the Mental Health & Behavioral Sciences Service and works with and clinically supports Acute Care Mental Health, which includes an inpatient psychiatric unit, inpatient medicine, and the emergency department. In addition to providing direct patient care, the Senior LPMHC functions as the facility Baker Act Coordinator and has supportive administrative duties.

Duties and responsibilities include, but are not limited to:

• Providing a full range of mental health services to patients with complex mental, medical, and psychosocial problems in Acute Care Mental Health.
• Completing Suicide Risk Identification to include CSREs, Safety Plans, and consultation with the Suicide Prevention Team as needed.
• Providing evidence-based psychotherapy services including individual, family, couples, or group psychotherapy and behavioral modification for addressing behavioral and psychological symptoms. Has advanced skills in specialized interventions and treatment modalities for Veterans with complex needs.
• Educating patients, family members, and significant others.
• Functioning as a member of an interdisciplinary treatment team by providing consultation and treatment recommendations to professional staff within the medical units, inpatient psychiatric unit, ED, and community providers, concerning clinical assessment findings and appropriate treatment plans for the patients in his/her care.
• Developing, implementing, and documenting the treatment plan for patients seen, including prompt completion of clinical reminders.
• Functioning independently as a member of the West Palm Beach VAMC Medical Staff, with full clinical privileges. The incumbent assumes complete professional responsibility for his/her clinical assessment findings, patient care decisions, and documentation.
• Appropriately referring patients to other disciplines for treatment outside purview and expertise of a LPMHC.
• Providing clinical supervision to LPMHC staff and/or LPMHC trainees.
• Developing behavioral health related training curriculum and conducting trainings for clinical staff as needed.
• Complying with all regulations of VHA and ensuring clinical documentation complies with service policies.
• Participating in ongoing performance improvement initiatives.

WHAT IS THE Small Business/Self Employed (SB/SE)DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas:

SB/SE Deputy Commissioner Exam Headquarters Examination, Field & Campus Policy, Campus Exam and Field Support/Campus Exam Policy

The following are the duties of this position at the full working level.

Performs assignments that are agency-wide in scope and have significant impact on issues facing the operating unit. Conducts Business Reviews of field and headquarters offices, serves on task forces or study groups, and performs independent analyses of area or nationwide program operations.

Comprehensively plans, analyzes, determines cost/benefit relationships, and coordinates a variety of functions, operations, teams, or interfacing administrative systems.

Independently studies complex problems facing operating unit functions or those of particular concern within specialized areas of the organization. This may require coordinating input from activities outside the division and identifying new methods of performing work.

Participates with cross-functional representatives on nationwide activities within the operating unit, including workplans, business plans, etc. Conducts studies and analyses to support operational reviews, measure achievement of goals, execution of plans, compliance with directives, and utilization of resources.

Analyzes assigned program area(s) to discern trends in program delivery. Consolidates report data to measure effectiveness in meeting baselines or the degree to which program plans and achievements support strategic agency initiatives.

Senior Care Assistant (Nights) based at

Available Hours:

Various hour's available full time - 38.5 hours per week on a 2 week rolling rota.

Salary £13.65 per hour

Please note we are only accepting candidates currently living within a 45-minute commute of the Care Home

Are you passionate about helping people? Are you warm and compassionate? Are you looking to join a company who cares for their staff? If so, we want to hear from you!

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people. Plus, much more!

In addition to a highly competitive salary, we offer a lot more:

• 20 days holiday (excluding bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About the role

As a Senior Care Assistant at MHA, you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different, and you'll have the opportunity to use your leadership and people skills to make a real difference.

For more information about the role please review the attached job description.

About the home

Willowcroft care home in Derby

Finding the right care home can be a difficult journey for any family. But the local team at MHA's Willowcroft care home in Derby will be here every step of the way.

Join us and you'll quickly see why people say we feel like a second family. You'll understand that our team simply won't compromise in the quality of their support. You'll see our home is made to enhance the comfort and independence of older people. And you'll feel the charitable ethos, along with the spirituality and warmth that flows through every MHA home.

Above all, we hope you'll see how the support and surroundings of Willowcroft care home in Derby could welcome a new lease of life for those we care for - with wellbeing, friendship and respect at its heart.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care. You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative.

If you want to know more then please apply via our website mha.org.uk

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CVs from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CVs from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

Please note we are only accepting candidates currently living within a 10-mile radius of the Care Home

Available Hours:

Fixed Term - Full Time - 39 hours per week

About the role

As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care.

You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you.

To apply, please email or visit our website mha.org.uk

For more information about the role please review the attached job description.

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer a lot more:

• 28 days holiday (including bank holidays) and an option to buy annual leave.
• Pension.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Healthcare scheme at competitive rates.

About us

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.

About the home

At Amathea, we provide residential and dementia care for our 40 residents in purpose-built, en suite accommodation. We're situated in the heart of Cumbrian market town, Workington, close to the River Derwent. It's a wonderfully welcoming space designed to help us deliver personalised care in a warm, supportive and safe environment.

For more information about the home, please click here

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.