Total 6 Manager level Customer Service job vacancies in Andrews AFB, Maryland

• Responsible for all aspects of the acquisition process to include development, testing, system integration, production, fielding, sustainment, and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, budgeting, program integration, interoperability and oversight.
• Performs the full range of administrative and technical supervisory duties for a team of assigned civilian (core and matrix), military, and contractor support personnel.
• Directs other DoD activities and contractor teams supporting the program to ensure requirements are met using available resources.
• Develops a comprehensive time-phased and budgeted program designed to meet mission requirements as well as cost, schedule, and performance goals.
• Reviews programming documents and directives received from HQDA to determine effect on assigned programs.
• Maintains continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned programs
• Defends systems decision papers or other decision documents at each milestone in the life cycle of the project.

Starting at $139,395 Per Year (NH 4)

• Develop procedures relating to the financial management, acquisition strategy, and logistical support services required by the project.
• Performs contract administration by overseeing Requests for Proposal, conducting contractor programs reviews, approving data items and engineering change proposals.
• Review and/or develop regulatory documentation specific to the assigned project and recommend appropriate actions for leadership approval.
• Interfaces with stakeholders from Department of Defense (DoD), Department of Army (DA), Program Executive Office (PEO) Staff, and private industry to ensure the program meets cost, schedule, and performance goals.
• Performs the full range of administrative and technical supervisory duties for a team of assigned civilian (core and matrix), military, and contractor support personnel.
• Develops work standards and facilitates collaboration and cooperation amongst team members for the accomplishment of organizational objectives.
• Projects major project milestones and manages the tasks necessary to support milestone decisions.
• Briefs senior management at the DoD, Department of Army, and Program Executive Office Headquarters level on the status of the assigned programs.

Starting at $139,395 Per Year (NH 4)

• Serves as Product Lead for assigned Acquisition system and/or related acquisition program.
• Responsible for all aspects of acquisition to include development, testing, system integration, production, fielding, sustainment and product improvements with a multi-million dollar annual budget.
• Oversees POM planning, cost estimating, program planning, programming, budgeting, program integration, interoperability and oversight.
• Keeps informed of current developments in the technical field and maintains oversight of the integration of the project system with other systems.
• Perform the full range of administrative and technical supervisory duties.
• Review programming documents received from HQDA to determine effect on assigned programs.
• Maintain continuous liaison and monitors collaborative planning with pertinent military users, DA staff and other agencies to render advice and counsel on assigned management activities.

Starting at $139,395 Per Year (NH 4)

WHAT IS THE TAXPAYER SERVICES DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty area:
Stakeholder Partnerships, Education, and Communications (SPEC)

Stakeholder Partnerships, Education, and Communications (SPEC) Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.

SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.

To learn more, check out the IRS.gov VITA site here: Free Tax Return Preparation for Qualifying Taxpayers | Internal Revenue Service (irs.gov)

The following are the duties of this position.

• Develops, recommends and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research driven marketing strategies for agency programs, products and messages.
• Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
• Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas. Coordinates with area and headquarter offices on marketing program development and implementation. Provides support to product development.
• Coordinates with such functions as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions. Maintains expertise with multi-media communication tools to ensure effective dissemination of corporate messages to assist partners in promoting voluntary compliance. Identifies and addresses the need to form teams/task forces on systemic or stakeholder issues. Participates, facilitates or leads teams or task forces to develop internal plans/strategies.
• Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Convenes/ conducts focus groups and approved surveys to develop or design new strategies or revise existing ones. Works with partners to utilize relevant data to develop marketing and implementation strategies. Reviews and analyzes survey data to recommend improvements to existing products and services.

Starting at $99,200 Per Year (GS 12)

• Directs effective utilization of project resources.
• Maintains direct channel communications with system users and the user community.
• Serves as authoritative consultant and speaks for the Product Manager at all levels.
• Develops plans for accomplishment of assigned projects.
• Establishes priorities, maintains and controls all project milestones and takes necessary action to ensure that all milestones are met or that workarounds are in place to mitigate risks.
• Manages the cost, schedule and performance of the assigned program.

Starting at $99,200 Per Year (NH 3)

Are you someone who can lead a service delivering community drug and alcohol support to the population of Derby City with a treatment need? Join our organisation as Service Manager to provide inspirational leadership.

Key functions of the roles include

To lead and direct the provision of a community drug and alcohol service in Derby City

To ensure that the treatment approaches and interventions are appropriate, innovative and fully meet the needs of service users, the organisation and commissioners.

To ensure that the service meets key performance indicators outlined by commissioners via contract and more generally the Office for Health Improvement and Disparities

To develop constructive working relationships with our service delivery key partners

Directly managing Team Managers and an Office Manager, you will provide internal management support and work closely with our key delivery partner, Derbyshire Healthcare NHS Foundation Trust

You will have successfully led teams/services before and have experience within the substance misuse field.

Your Rewards

· Starting salary of £30,000, with opportunity to access potential yearly salary increments subject to appraisal, meaning potential salary increase up to £35,500

· 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days)

· Benefits including season ticket loan, pension scheme and life assurance

· Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities

· Continuous training and career development via PXL our dedicated learning management system

· Access to a 24/7 Employee Assistance programme including telephone and online access

· A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.

· We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.