Total 635 Manager level Customer Service job vacancies in Birmingham, West Midlands, B2 4RQ

We are currently recruiting for a dedicated Reflection Room Manager on behalf of a school committed to improving student behaviour and outcomes. This is a key role aimed at supporting a positive school environment where discipline and respect are central values. This is a permanent, full-time position beginning from January 2025.

Role Overview:
As the Reflection Room Manager, you will be responsible for leading and managing the school's Reflection Room, ensuring that high standards of behaviour are upheld. The role will focus on helping students reflect on their behaviour, while supporting them to improve punctuality, attendance, and academic progress. You will play an essential part in reducing classroom disruption and creating an atmosphere where learning is prioritised.

Key Responsibilities:
Lead and manage the daily operations of the Reflection Room, maintaining a disciplined and calm environment.
Ensure pupils comply with the Reflection Room curriculum and produce high-quality work.
Develop and manage strategies to reduce repeat referrals to the centre, including writing Personal Support Plans (PSPs) for pupils.
Facilitate restorative justice conversations between pupils and staff to prevent future behaviour issues.
Collaborate closely with senior leadership, providing regular updates on pupil behaviour and progress.
Communicate effectively with parents/carers and other staff members to support student development and behaviour improvement.
Support the wider school community by coaching staff on behaviour management strategies.
About You:
The ideal candidate will have a strong background in behaviour management, with experience leading or working within a similar environment. You’ll be passionate about making a difference in students’ lives, maintaining a calm and professional approach even in challenging situations.

Key Requirements:

Strong behaviour management skills with experience in leading a positive and successful culture within a school setting.
Excellent communication skills, with the ability to work effectively with staff, parents, and students.
Experience in managing challenging behaviour and using restorative approaches to resolve conflicts.
An organised and resilient individual, capable of managing a high-paced environment.
A commitment to the welfare and safeguarding of young people.
This is an exciting opportunity to join a school dedicated to fostering positive outcomes for its students. If you are a dynamic leader who is committed to helping young people reach their potential, we’d love to hear from you.

MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2024. In order to meet this responsibility, we follow a rigorous selection process.   MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

We are currently recruiting for a dedicated Reflection Centre Manager on behalf of a school committed to improving student behaviour and outcomes. This is a key role aimed at supporting a positive school environment where discipline and respect are central values. This is a permanent, full-time position beginning from January 2025.

Role Overview:
As the Reflection Centre Manager, you will be responsible for leading and managing the school's Reflection Centre, ensuring that high standards of behaviour are upheld. The role will focus on helping students reflect on their behaviour, while supporting them to improve punctuality, attendance, and academic progress. You will play an essential part in reducing classroom disruption and creating an atmosphere where learning is prioritised.

Key Responsibilities:
Lead and manage the daily operations of the Reflection Centre, maintaining a disciplined and calm environment.
Ensure pupils comply with the Reflection Centre curriculum and produce high-quality work.
Develop and manage strategies to reduce repeat referrals to the centre, including writing Personal Support Plans (PSPs) for pupils.
Facilitate restorative justice conversations between pupils and staff to prevent future behaviour issues.
Collaborate closely with senior leadership, providing regular updates on pupil behaviour and progress.
Communicate effectively with parents/carers and other staff members to support student development and behaviour improvement.
Support the wider school community by coaching staff on behaviour management strategies.
About You:
The ideal candidate will have a strong background in behaviour management, with experience leading or working within a similar environment. You’ll be passionate about making a difference in students’ lives, maintaining a calm and professional approach even in challenging situations.

Key Requirements:

Strong behaviour management skills with experience in leading a positive and successful culture within a school setting.
Excellent communication skills, with the ability to work effectively with staff, parents, and students.
Experience in managing challenging behaviour and using restorative approaches to resolve conflicts.
An organised and resilient individual, capable of managing a high-paced environment.
A commitment to the welfare and safeguarding of young people.
This is an exciting opportunity to join a school dedicated to fostering positive outcomes for its students. If you are a dynamic leader who is committed to helping young people reach their potential, we’d love to hear from you.

MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2024. In order to meet this responsibility, we follow a rigorous selection process.   MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

We are looking for a Full Time Permanent Head Chef to join the team in our Restaurant in XX enter Centre name Garforth Garden Centre.

Competitive Salary based on experience.

The hours for this role are 45 hours over 5 days. All positions include weekend working so flexibility is a must. However we have the added benefit of no evening work and no split shifts. Our Centre is closed on Christmas Day, Boxing Day and New Year's Day which means time with the family on these important days.

Our restaurant boasts an impressive menu serving the highest quality, mouth-watering dishes using the best local produce along with sweet treats and home baking from our on-site bakery. We are looking for an enthusiastic and highly experienced Chef who will relish the prospect of working in this fantastic facility.


The Role

As the Head Chef, you will lead to team in all areas of food production. A true foodie, you will bring your personality to the kitchen inspiring and motivating your team passion to produce freshly cooked, fabulous food.

Along with the Restaurant Manager you will be responsible for the overall restaurant operation to drive sales, maintain operating standards, develop the restaurant team, and deliver a fantastic experience for our customers.

What you will be doing as a Head Chef?


Lead the daily operation of the kitchen, you will be ‘hands on’.
Plan menus and daily specials within company framework.
Plan and manage the chef and kitchen team in the preparation of all meals.
Monitor stock levels and manage stock orders and carry our weekly stock count to ensure GP targets are achieved.
Manage the cleaning of equipment and working areas to the highest food hygiene standards.
Plan rotas and holidays to meet service level requirements
Work closely with the Restaurant Manager to achieve the highest and standards, service and sales.


What makes you our perfect Head Chef?


Successful and experienced Head Chef with the ability to manage a large team and significant peaks in service.
Friendly, with an engaging personality and a genuine love for customer service.
Strong communicator who can motivate and develop their team to deliver with enthusiasm and great personality.
Knowledgeable in Food Hygiene and Health and Safety requirements.
Commercially aware to achieve sales and profit targets.
Passion for delivering the highest quality food and service.


The benefits!


Competitive rates of pay
Healthy work/life balance with no evening work
Access to 100s of retail and lifestyle experiences and discounts
Health Cash Plans
Generous staff discounts
6 weeks Annual Leave per year
Free Parking


Sound Interesting?

If you think you’ve got what it takes and would like to join our team as a Head Chef, please click 'Apply’ now.

MIS Admin Support & PA to Deputy Headteachers
Caludon Castle School
Grade 4: £25,183 - £28,624 pa Full time equivalent
Based on working 37 hours per week, 40 weeks per year the actual salary is £22, 413 - £25,475pa
Monday – Thursday 7.30am – 3.30pm,
Friday 7.30am – 3.00pm
Start date: January 2025
We have a fantastic opportunity for a MIS Admin Support & PA to join our team at Caludon Castle School. We are seeking to appoint an experienced administrator who will have responsibility for the co-ordination and arrangement of cover for absent staff as well as supporting our Data Lead, Examinations Officer and Deputy Headteachers with high quality administrative support.
This is a wonderful opportunity to gain some really valuable experience and to put your strong IT and administrative skills to the test, working closely with a range of stakeholders in a very professional, supportive and friendly environment.
We will be looking for excellent communication, IT and organisational skills, a discrete, professional, flexible, ‘can do’ attitude and the ability to prioritise and make sound decisions. You will be able to quickly establish credibility with a range of stakeholders. Equally important is the will to offer an outstanding customer service to all students and staff.
This fulfilling role will provide a wealth of developmental opportunities. Every day will be different and we will play to your strengths. We have a strong commitment to staff wellbeing and recognition through our wellbeing committee and people strategy, and offer a range of benefits which include the local government pension scheme, cycle to work, discounted gym membership, free parking and an employee discount scheme.
If you have the passion and determination to be valued part of our team, that has a desire to continuously improve, we would love to hear from you.
If you would like to arrange a visit to the school please contact Stacy Hands.Application deadline: 9:00am on Thursday 21 November 2024
Interviews: Wednesday 27 November 2024
If you have not heard from us within one weeks of the closing date for applications, please assume you have been unsuccessful on this occasion.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Please note, an online search may form part of this recruitment process following recommendations from Keeping Children Safe in Education (KCSIE) 2024.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via the Disclosure and Barring Service (DBS). The Trust is committed to safeguarding, promoting the welfare of children and young people and creating a culture of vigilance and expects all staff and volunteers to share this commitment and vigilance.

We have an exciting opportunity to provide leadership and operational management of cleaning sites across New South Wales as a Client Services Manager, employed on a Full time basis. This position is based out of Sydney  - our head office is based in Macquarie Park however we have sites located all over New South Wales.
This challenging and exciting role will see you provide leadership to oversee the day to day operations of our New South Wales sites and maintain client relationships.
The Position:

Resolve customer complaints and employee concerns
Oversee day to day operations at the various sites
Manage and lead a dedicated cleaning team
Ensure employees adhere to health and safety practices
Perform administrative functions, including incident reporting
Requires self motivation and integrity to work autonomously
Delivery of excellent customer service and positive communication to

... Click here to view more detail / apply for Client Service Manager

You are curious and enthusiastic, with a true passion for data and analytics
We are a high performing team with a passion for using data to better manage risk.
Together we can lead the delivery of world-class data, analytics and technology capabilities to improve the financial wellbeing of our customers and communities and really make a difference.

Do work that matters
You will join the Risk Data Insights and Analytics (RDIA) crew within Risk supporting our Customer Spend Analytics product. This product has the vision to use customer data to help the bank make better risk decisions. The squad regularly provides key insights to senior management including external public disclosures and Board reporting. The squad is driving innovative ways to use spending data to drive better credit decisions. 
See yourself in our team
Risk Management is responsible for developing and deploying the ... Click here to view more detail / apply for Senior Manager Customer Behavioural Analytics

Join Australia's fastest-growing company in Smart Metering Solutions.
Exciting role to lead post-sale and delivery teams across SEA & ANZ.




About Our Client

Our client is a large multinational organisation in the Smart Metering industry with a strong presence in ANZ & SEA. With a commitment to innovation and sustainability, our client is recognised for its quality products and exceptional service delivery across ANZ & SEA.



Job Description


Be the first POC for clients, leading project and service delivery across ANZ & SEA, ensuring client success.
Develop strategies to enhance delivery and drive upsell opportunities.
Collaborate with sales to maximize client satisfaction and growth.
Oversee project budgets and timelines to meet objectives.
Implement effective project management practices.
Ensure compliance with industry standards.
Mentor the delivery



... Click here to view more detail / apply for Customer Success Manager

Principle Responsibilities The post holder will be responsible for the following: Provide sound clinical leadership and support. Ensure that high standards of care delivery are maintained and evaluated in line with local and national guidance. Provision of guidance and role modelling to all clinical staff through active involvement in care. Work closely and collaboratively with service users, their carers, and the multi-disciplinary team to assess, plan, implement, evaluate, and review care. To promote therapeutic relationships, respecting the uniqueness of each patient, acting in a non-judgmental manner, and promoting the rights of the individual at all times. Support and deliver specialist best practice individualised interventions to enable recovery and engagement with the service user group. Support and promote professional competence in colleagues. Developing and implementing audit tools in line with the current service needs. Participate in the management of the admission and discharge pathway. Ensure compliance with information governance practices and regulations. Participate in projects or research within the service as agreed with the Operations Director. Clinical The post holder will be responsible for the following: Support the assessment, planning and implementation of quality, best practice interventions and care, including health promotion. Participation in setting and monitoring quality standards, in line with current guidance practice and policy. Ensuring that the requirements of the Mental Capacity Act (2005), Mental Health Act (1983, amended 2007), safeguarding guidance and child protection legislation are observed, adhered to and implemented. Supporting effective engagement of service users, carers/relatives and other stakeholders with the service. Establishing therapeutic relationships with service users and implementing best practice therapeutic interventions with appropriate boundaries per the Nursing and Midwifery Council and Health and Care Professions Council Codes. Infection control lead for the organisation, delivering reports and audits as required. Supporting appropriate audit processes to ensure good practice. Take an active role in the assessment of new referrals in partnership with other members of the multi-disciplinary team. Professional The post holder will be responsible for the following: Ensure that all practices are within the guidelines set out by the NMC, HCPC and other professional and regulatory bodies and are in accordance with Options for Care policies. Participation in the organisations appraisal process, which identifies personal development and training needs in conjunction with the appraiser, also related to organisational goals and objectives. Ensure confidentiality is maintained at all times in accordance with current data protection legislation, organisational policy and good practice. Educational The post holder will be responsible for the following: Support staff with their learning and development of their individualised learning and development plans. Provision of staff induction, mentorship, appraisal and clinical supervision to professional colleagues as appropriate. Update and maintain clinical expertise within recovery and wellbeing in keeping with national and organisation-wide initiatives to effectively contribute to service development. Attend statutory and mandatory training as necessary as specified by Options for Care Ltd. Organisational The post holder will be responsible for the following: Contributing and working towards the service/organisational aims and objectives. Respecting and promoting issues of spirituality, equality, diversity and rights in accordance with good practice and legislation. Leads in reviewing and monitoring clinical policies to ensure they are based on contemporary evidence. Leadership The post holder will be responsible for the following: Represent the service and the organisation by attending appropriate meetings (internal and external) aimed at developing effective working relationships with colleagues from other areas, which encourage joint working and the sharing of good practices. Lead key aspects of quality assurance to develop robust outcome indicators for clinical care and other aspects of clinical governance. Lead on/complete systematic investigations and write objective reports following the completion of investigations, advise recommendations and the next steps. Make decisions and work within a framework commensurate with their knowledge and competence and within their sphere of responsibility. Contribute to policy and practice changes arising from audits, complaints and serious untoward incidents. Develop and implement research projects related to mental health care and service evaluation in partnership with other team members. Ensure NMC and HCPC standards are upheld by all members of the team. Communication The post holder will be responsible for the following: Enhance development of therapeutic relationships amongst the team with service users and their families in a manner sensitive to cultural and religious needs and backgrounds. Determine care priorities and plans and implement service users care according to best practice and available resources. Maintain effective communication with all disciplines, agencies, carers and service users. Ensure students allocated to the clinical area are given appropriate teaching, support and guidance as per learning outcomes and objectives. Ensure clinical records are up to date and relevant. Monitor for trends, themes and patterns in incident reporting, ensuring lessons are learnt, shared and embedded. Additional Responsibilities The post holder will be responsible for the following: Participate in regular management supervision with the Operations Director. Take responsibility for accessing professional clinical supervision. Attend meetings as necessary.

Registered Branch Manager - Marston Green/Birmingham £36,075 Depending on experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Branch Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Branch Manager to join us in leading our DCA Office in Marston. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Branch Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Branch Manager having both the right experience and the right values. This is why at this service our Registered Branch Manager should have previous in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Job Description


Be the first POC for clients, leading project and service delivery across ANZ & SEA, ensuring client success.
Develop strategies to enhance delivery and drive upsell opportunities.
Collaborate with sales to maximize client satisfaction and growth.
Oversee project budgets and timelines to meet objectives.
Implement effective project management practices.
Ensure compliance with industry standards.
Mentor the delivery team to boost performance.
Conduct regular team performance and progress reviews.


... Click here to view more detail / apply for Customer Success Manager

Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 
From spectacular holiday destinations, car rental, ferries and cruises, to leading the EV charging roll-out and preparing for the future of driving, to speaking out for change and supporting sustainable travel. 
Forget what you thought you knew about the NRMA. Come take a closer look, and you?ll realise that being a part of our team is about more than just a job - together, we?ll go further and make a difference. 
The Senior Manager NTSU (National Technical Support Unit) is accountable for the delivery of the NTSU strategy, in line with the Charter and responsible for leading the National Training Group on behalf of the Roadside Assistance Strategic Operations (RASO) Group. RASO is a group ... Click here to view more detail / apply for Senior Manager ? National Technical Support Unit

Since here at Platypus Shoes we have made it our business to deck out every single person who walks through our doors with the freshest footwear from all the biggest brands. But we reckon life goes beyond shoes. We believe its what you do in them that truly counts. So stay out late. Wake up early. Walk there, run back. Stand tall and be a champion in a crowd of Naysayers. Were for the ones that dance harder, sing louder and dont care what anyone else thinks. This is your story. Play Life Loud.   
Platypus Shoes is a part of the Accent Group which is the largest footwear group with over 850 stores, 34 brands and 30 online platforms including;  Glue Store, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell, The Trybe, Timberland, Stylerunner, Hoka, UGG,




... Click here to view more detail / apply for Platypus Store Manager ? Centre Place

Team Leader Bramley, Leeds - £13.25 per hour

Role Overview

You will be responsible for supporting the Service and Deputy manager at our ABI Residential service in Bramley, Leeds - Summerfield Court, and be the point of contact for the rest of the team when the Locality manager is off site. You will be carrying out care needs assessments, creating and maintaining person centred support plans and ensuring high quality support is being provided to each of the people that we support along with the staff teams. Carrying out other duties designated by the Manager which may include delegation of duties to support workers. You will always promote good practice and act as an effective and positive role model. Your working hours will be a mix of on rota and off rota time. During your on rota time, you will be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.

Key Responsibilities

• You will have overall responsibility for the development and implementation of individuals’ support plans, including assessment and relevant risk assessments for new People we support.
• You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
• Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
• Assisting with individuals’ care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this. This may include people moving techniques, using hoists and repositioning individuals as required to maintain health and safety requirements
• Participating in and assisting to plan and arrange individuals’ daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
• Building working relationships and engage in positive communication with individuals, families, advocates and other professional colleagues to support individuals as required
• Undertaking and/or assisting individuals with household activities such as cooking, mealtimes, laundering and cleaning in order to promote a healthy environment for the people you support and the promotion of independent living.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or other documents are accurate and informative. Compiling reports for contractual or company compliance may also be required. You will provide this information upon request to the Locality Manager.
• Ensuring that all people we support have up to date medications and MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records
• Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy including participating in the recruitment and induction of new staff.
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure High standards of care and support are delivered through pro-active auditing.
• Organise, attend, participate and contribute to team meetings when required to promote communication within the team.
• Ensure good governance through participation and completion of the auditing process
• Ensure staff teams are supported and managed through good leadership and management paying attention to the completion of supervisions.
• Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals.
• Ensuring all policies and procedures applicable to the service and the company are followed and understood in order to comply with regulations and good practice.
• Working shifts and visits on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple sites.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Craving a kind and supportive team?
Want permanent work and higher pay?


Value learning and growth?

About CareSouth
30 years young, CareSouth is growing, offering rewarding permanent opportunities across NSW. We are a community-based organisation with a big heart supporting the safety, development and empowerment of children, young people and families every day.
About the role
Our Intensive Therapeutic Care homes support children and young people who have experienced trauma to thrive.
As a Team Leader, under the guidance of a Manager, youll provide a team of Caseworkers and Support Workers with strong leadership and coordinate the day-to-day provision of support and services for children, young people and their families. Together with clinical staff, youll work to ensure children and young people are safe and that their social, emotional and physical health and education is improved.


... Click here to view more detail / apply for Team Leader ? Intensive Therapeutic Care, Significant Disability ? Orange

About Select Plant Australia
Select Plant Australia is one of the largest Specialist Plant Hire service providers in Australia, playing an integral role in the delivery of a wide variety of innovative, high-quality construction projects as part of the Laing O'Rourke Group. Our primary driver is to guarantee the provision of the highest quality plant and associated services to Laing O'Rourke construction projects and the wider market.
Select Plant Australia provides a full service offering through its seven major categories: Cranes and Lifting Solutions, General Plant, Heavy Plant, Site Solutions (Buildings and Accommodation), Specialist Rail, Sustainability and Innovation, and Vehicles.
As Laing O'Rourke has grown into a $6 billion engineering enterprise dedicated to challenging and changing the face of construction worldwide, Select Plant Australia has mirrored the growth of the parent company, servicing a larger portfolio of projects, both in numbers and complexity. Select Plant Australia
... Click here to view more detail / apply for Project Support Manager