Total 47 Manager level Customer Service job vacancies in Cardiff, Cardiff, CF10 1EP

Main Duties of the Job: Formulate, implement, and monitor progress of the SUS and CC projects to ensure that programmes and project work streams are planned, documented, and managed effectively to assist in their successful delivery. This will also include responsibility for preparing documentation and tracking project plans and benefits. Provide administrative and project support to the Speaking Up Safely and Culture Change team. Organise and coordinate meetings, workshops, and events. Assist in the development and implementation of Speaking Up Safely and Culture Change strategies and initiatives. Maintain accurate records and documentation related to Speaking Up Safely and Culture Change projects. Liaise with internal and external stakeholders to ensure effective communication and collaboration.

Working Hours: 40 hours per week, may include some evenings and weekends.
Interview date: To be confirmed
We are looking for a kind, creative and motivated individual to lead our new Young Peoples Services in Cardiff.
Within out contract we have…

Northlands – 29 bed young persons Life House
Ty Diogel – 8 bed young persons supported accommodation
Column Road – 6 bed Life House for unaccompanied asylum seekers
Young Peoples Floating Support – Floating Support for 12-18 young people

We work aim to work in a psychologically informed and trauma informed framework, supporting up to 106 young people experiencing homelessness, at any one time. We aim to deliver a ‘zero evictions’ approach offering empathy, compassion and understanding. We help young people to gain confidence, life skills and positively move onto independent living.
Key Responsibilities:

To lead a team supporting young people living across multiple sites in Cardiff
To oversee an engaging programme of meaningful activities to provide structure and purpose for young people
To enhance key local partnerships and deliver quality progress reporting to our Young Peoples Contract Manager and other internal stakeholders.

The successful candidate(s) will be able to:

Provide management, leadership and inspiration to our team, playing a lead role in recruitment and development of staff.
Demonstrate a thorough understanding of compliance and young people’s safeguarding with additional knowledge of homelessness legislation.
Exercise the principles of good financial stewardship
Hold the ability to work in sympathy with the spiritual principles of The Salvation Army

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, satisfactory enhanced with the barred list adult and child workforce DBS Disclosure and proof of right to work in the UK
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident scheme Leader, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

A Vacancy at Mersey Care NHS Foundation Trust.


Are you an experienced inpatient nurse? Have you moved on from inpatient care but miss it? Are you caring, compassionate, flexible and have excellent communication skills?

Come and join our fabulous team on Newton Ward Psychiatric Intensive Care Unit (PICU) at Clock View Hospital.



This is an exciting opportunity for individuals interested and committed to delivering excellent service user care within a safe, secure, and therapeutic environment.

Newton ward is a dynamic and challenging environment, with a hard-working and dedicated staff team who strive to provide consistent, high standards of care to the diverse client base that we care for.

The range of skills you can learn and develop is expansive and varied. Working in this environment can encourage you to become a dynamic, creative, and strong leader as well provide you with the ability to think on your feet, problem solve and manage a challenging setting.

On Newton ward we encourage staff to gain further knowledge by enriching their skills through the opportunity to enrol on many of our development, leadership and training courses.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please view the job description for detailed responsibilities.

Newton Ward currently supports all wards across the Sefton, Liverpool and Kirkby footprint and of recent now provides psychiatric intensive care services to the whole of the Mental Health Division.

Newton Ward is 12 bedded mixed ward based at Clock View Hospital that provides short-term intensive assessment, treatment, and support to service users, who are experiencing a mental health crisis, and often present with a variety of complex mental health needs.

To maximise service user recovery, the team works in a trauma informed way. Our aim is to work in the least restrictive way as possible whilst maintaining patient safety.

Upon joining our team, we will ensure that you undergo both mandatory and bespoke training, to fully equip you with the skills required to work within our psychiatric intensive care environment.


This advert closes on Sunday 1 Dec 2024

Please view the job description for detailed responsibilities. Newton Ward currently supports all wards across the Sefton, Liverpool and Kirkby footprint and of recent now provides psychiatric intensive care services to the whole of the Mental Health Division. Newton Ward is 12 bedded mixed ward based at Clock View Hospital that provides short-term intensive assessment, treatment, and support to service users, who are experiencing a mental health crisis, and often present with a variety of complex mental health needs. To maximise service user recovery, the team works in a trauma informed way. Our aim is to work in the least restrictive way as possible whilst maintaining patient safety. Upon joining our team, we will ensure that you undergo both mandatory and bespoke training, to fully equip you with the skills required to work within our psychiatric intensive care environment.

Customer Relations Manager

£40,000 + uncapped commission

Care Home Based

Full time

We have an exciting new role for a Customer Relations Manager based at Llys Herbert care home in Cardiff. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Llys Herbert through community relationships, events, and PR, ensuring a high level of customer service for each enquiry.



Key Responsibilities:


Achieve targets for resident occupancy and average weekly fee.
Promote the care home and drive enquiries through events, sponsorships, and PR.
Communicate accurate information to prospective clients about our facilities, services, and prices.
Monitor competitor landscape and identify market opportunities.
Collaborate with the Home Manager and Head of Departments.
Complete all required reports accurately and on time.
Available for evening and weekend meetings and events as required.




What We're Looking For:


Consultative sales approach
Self-motivated, flexible, and enthusiastic.
Collaborative, sharing ideas and information.
Highly organised, managing multiple priorities.
Customer service oriented.




Why Join Care UK?


Dynamic, growing organisation dedicated to outstanding care.
Supportive, inclusive team environment.
Competitive salary and commission structure alongside a comprehensive benefits package.
Make a meaningful impact on residents’ lives.




We are committed to recruiting diverse, talented people who share our passion for helping others. If you're ready for the next step in your career, we want to hear from you!

About Us:

Care UK is an award-winning private care company with over 150 care homes across the UK. We are committed to exceptional care for our residents, with our values of Caring, Passionate, and Teamwork at the core of all we do. Join us and help shape the future of care.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

A rewarding opportunity for a Service Delivery Manager to work out of Gloucester and Cheltenham Hospital. We are looking for someone who is use to managing and getting the best out of a team along with strong relationship building and presentation skills. This role offers onsite day work only, no weekend or evenings and a benefits package of 26 days holidays plus stats, company pension scheme, discretionary bonus, and private health care	Salary: £30,000 - £33,000
Main Purpose
We are seeking an on-site manager to assist with the management of the day-to-day activities and service delivery of managed services.
Key Accountabilities
To support the Operations Director & the Regional Service Delivery Manager in the effective delivery of the company`s managed services and day to day service management. To proactively manage the supply chain & sub-contracts. To be the key point of contact to all Trust staff. To represent and promote the company`s managed service's efficiency and the corporate values to the customer site. To ensure that all stock is distributed and shelved in a timely manner from delivery when required. To liaise and communicate effectively with customer staff at all levels and to be the first line of communication for the resolution of queries raised. To provide support to all day surgery units, theatres (pre-& post op) with administration and purchasing.
To conduct and support supplier negotiations and meetings. To provide data analysis to the Regional Service Delivery Manager and Operations Director as requested.

Skills, Experience and Qualifications

Excellent interpersonal skills Good knowledge and experience in preparing and manipulating data within spreadsheets Site/Line Management experience. Good knowledge of networking and IT, including MS Office Good written and verbal communication skills The ability to work to tight deadlines Excellent organisational ability Ability to drive is desirable, with full, clean UK driving license.

If you are interested please apply ASAP

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Children’s Residential Service Manager, Cardiff, Wales
This is a small 6-bedded Children’s Residential Home.


Benefits
• Salary: £39K - £45K per annum, Plus Car Allowance
• Hours: 40 Hours per week, 52 Weeks per year.
• Contract: Permanent, Full Time.
• Pension Scheme, Health Care Plan, Blue Light Card.
• Free Online GP Service & Life Assurance.
• Free DBS (Disclosure & Barring Service).
• Flexible pay day scheme.
• Continued Training & Professional Development.


Employer
Social Care & Education Jobs are not the end employer but have been selected as an approved Recruitment Partner for this National Provider of Specialist Care & Education for Children & Young People. The company's values, ethos, and mission are very clear, forming the foundation for every one of their services. As an organisation, they focus on Specialist Education, Further Education & Residential School.


Your Role
You will be based in a college environment led by Specialist Tutors and Learning Support Workers. This is a fantastic setting for those leaving school at 16 to access specialist further education. It supports them with any learning or communication difficulties, providing additional therapy and behaviour support through a multi-disciplinary team. The college offers access to fantastic facilities and Tutors, whilst also partnering with local charities and employers.


Duties
As the Children’s Residential Service Manager, you will be responsible for leading and managing the care team. Your role will involve overseeing daily operations, ensuring compliance with regulations, and fostering a trauma-informed and supportive care environment for the Children & Young People living here.

• Staff management, leadership, and managing shift patterns.
• Delivering a high-quality, outcomes-driven service.
• Maintaining regulatory compliance.
• Providing excellent leadership and mentorship to the staff team.
• Supporting staff well-being and professional development.
• Conducting inductions, supervisions, and appraisals.


Criteria
• At least 2 years of supervisory or management experience in Children’s Residential Childcare.
• Level 5 Diploma in Leadership & Management for Residential Childcare or equivalent.
• Or willingness to work towards this qualification.


Apply
Social Care & Education Jobs are the UK's leading Recruitment Partner for Adult Social Care, Children's Residential & Specialist Education Providers. We will fully support you throughout your application, interview, and preparation for your first day!


Compliance
Successful applicants will be subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Service (DBS) check.
This post is exempt from the Rehabilitation of Offenders Act 1974, which means job applicants must declare all convictions and cautions (including those "spent" unless "protected" under DBS filtering rules) to assess their suitability to work with children. We are committed to safeguarding and promoting the welfare of children and young adults in our care and are a disability confident and equal opportunities employer.


Due to the high volume of applications we receive, we are unable to respond to every application. If you do not hear from us within 48 hours, please assume you have not met the criteria on this occasion.

An exciting opportunity has arisen on Alt ward, a 17 bedded mixed acute ward. The role as a deputy ward manager is to support the Team Manager and Clinical Leadership Team to deliver high quality safe and effective care.

This is a demanding and challenging role where, as a successful candidate, you will be required to demonstrate high levels of resilience, excellent problem solving and inter-personal skills as well as the ability to provide sound clinical and managerial support to team members.

The post holder will also demonstrate a passion for coaching leadership style, quality improvement and attitude which respects and values service users’ choice and works alongside them and their carers to ensure they are at the centre of care planning.

This post is subject to an enhanced check with adults barred listDisclosure and Barring Service (DBS) Check.




The post holder will assist the Clinical Team Manager in carrying continuing Professional and managerial responsibility for the ward.

The post holder will operate as part of an integrated multi-disciplinary team, undertaking a balance of Managerial and Clinical activity. They will ensure continuity of care for service users on their journey through the acute service.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Implement case load supervision to monitor the standards of service user care and ensure record keeping is in accordance with Professional and Trust standards.

Participate in regular clinical supervision as per Trust policy

Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.

Provide information, education and support for family members, carers and other relevant professionals.

Give/receive regular managerial/clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well-being, thereby preserving and respecting each service user’s personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping is in accordance with Professional and Trust standards.

Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC code of professional conduct and Trust Medicines Code.

Work in a professional and collaborative manner with the Multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate and assist in setting standards of service user care based on sound research findings.


This advert closes on Sunday 10 Nov 2024

For fully detailed information on the job role and requirements please refer to the Job Description/Person Specification. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply

Are you an experienced Customer Services Manager, Office Manager, or Account Manager? Are you an excellent administrator adept at handling multiple varied tasks at any one time? If this describes you, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Manager for a socially aligned procurement framework in the West Midlands. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be responsible for supporting a team of regional Account Managers, and the Senior Management Team, in ensuring that outstanding customer service is provided to customers and suppliers alike. Day-to-day duties will cover administrative and account management tasks. Administrative tasks will include contract management; management and operational reporting; minuting of meetings; template and file maintenance; drafting customer review reports and coordinating customer review meetings; managing bulk email releases to customers; spend monitoring; and data quality monitoring. Account Management and marketing tasks will include drafting social media content, attending ad hoc conferences; researching potential customers; competitor analysis; and identifying potential new opportunities to benefit customers. Essential Skills

• A successful background in Customer Services, Office Management &/or Account management.
• Self-starter with a positive approach, attention to detail, good time management against deadlines, and the ability to coordinate and improve service provision.
• A track record working in busy environments, prioritising tasks, handling multiple varied tasks at any given time.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market and the challenges that it faces.
• Experience of procurement and/or knowledge of procurement frameworks.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based, with three days per week spent in an office in central Birmingham, and two days home working. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.

Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests'. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.

This role provides an excellent opportunity for a highly motivated, results focused individual to shape and deliver exciting projects of work within a National Strategic Clinical Network (NSCN) to support health boards/trust to improve the delivery of key health services across Wales. Within the newNHS Wales Executive, newly configured National Strategic Clinical Networks are a key component of the National Clinical Framework (NCF) model. NSCN perform the central role of the knowledge-to-practice element in the Learning Health and Care System laid out in the National Clinical Framework. Their position within the Executive enables them to play a role in fulfilling the expectations set out in the Executives Mandate and Remit Letter. Strategic Clinical Networks are an essential national vehicle for joint working between key stakeholders including NHS Wales, Welsh Government and the third sector to improve the outcomes and experience for the population of Wales. Integral to this is the need for continuous improvement and transformational change across a range of our services and approaches and the role of the Strategic Clinical Network is to support this at national, regional and local levels. As a Network Support Manager, you will play a pivotal role in enhancing healthcare outcomes and transforming healthcare delivery. In this position, you will be responsible for providing leadership and direction within the clinical network support teams, ensuring the efficient operation and alignment of clinical networks with organisational goals and work plans.The role will monitor and report against identified key performance indicators, using a variety of data sources. They will lead in stakeholder engagement, and communication strategy, building effective relationships with clinical and managerial colleagues both internal and external to the NHS Wales. Your expertise will be crucial in driving collaborative efforts among healthcare professionals, facilitating data-driven decision-making, and implementing innovative solutions to address healthcare challenges.

About the Role

Base Location: Reading, Cardiff or Perth - this is a hybrid role working a minimum of two days a week from the office at one of the advertised locations.

Salary: £41,583 - £48,296 + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

What is the Role?

As a Sales Support Team Manager you will be part of a management team responsible for co-ordinating, motivating, encouraging and empowering your team to contribute to Business Energys overall success. Your role will include:

- Coaching and mentoring your team, delivering regular team meetings and one to ones.

- Managing performance, SLA's, resource and time management.

- Building relationships with all stakeholders and ensure your team deliver industry leading customer service.

- Monitor work volumes, identify trends and apply available resource to appropriate business activities based on their level of priority.

What do I need?

To be considered for this role, we would love you to have:

- Previous experience within a Managerial role within a Sales or Customer Service environment.

- Strong analytical skills with a methodical approach, good organisational skills and focus on attention to detail ensuring.

- Interpersonal and communication skills, with experience of leading, inspiring and developing your team.

- Good organisation skills, high professional standards and accuracy.

- A good knowledge of Microsoft Office packages, Word and Excel are required.

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

Whats in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Lynsey on 01738 340426.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.