Total 4 Manager level Customer Service job vacancies in Clydebank Shopping, G81 2TL

The Band 5 Business Support Manager will play a crucial role in ensuring the smooth and efficient operation of our busy IPC team. You will be responsible for providing comprehensive administrative and business support, managing day-to-day operations and supporting the team in delivering high-quality care. Key responsibilities: Provide effective business support to the IPC team, including diary management, high quality minute taking and coordinating meetings, reports and various project support work. Oversee financial administration, including budget monitoring, procurement and invoice processing. Will require knowledge and experience of using Oracle. Assist in the preparation or reports, presentations and data analysis to support decision making. Manage HR related tasks such as recruitment, onboarding and staff development. Will require knowledge and experience of using ESR and Trac systems. Liaise with internal and external stakeholders, ensuring clear communication and collaboration. Develop and implement efficient administrative processes to improve workflow and productivity. Maintain accurate records and ensure compliance with organisational policies and procedures.

Job Description

This is an exciting opportunity to join West Dunbartonshire’s Health and Social Care Partnership’s working within our Residential Services. The teams within the HSCP are fully integrated and our service benefits from having a multi-disciplinary approach to care. Queens Quay’s focus is ensuring Residents live in an environment which is warm, homely and safe, whilst promoting individuals health and well-being and independence through a co-ordinated multi- disciplinary / agency approach.

The post holder will be responsible for the management of staff and manage and co-ordinate the safe delivery and development of Queens Quay Care Home, which is an 84 bedded Residential and Respite service. They will also be responsible for the day to day management and delivery of care, ensuring the service is managed effectively and efficiently and is operating in accordance with National Care Standards, current legislation and West Dunbartonshire's policies and procedures.

The successful candidate will have a strong sense of professional identity and an ability to work both independently and as part of an integrated team. We are looking to recruit a dynamic, motivated, forward thinking individual who is looking for a new challenge and has the ability to work within fast changing environment.

Substantial experience within a care environment and in a management role is essential, along with a robust knowledge of current relevant legislation. The post holder will be expected to undertake on call duties on a rotational basis. You must possess a management and a relevant care qualification.

Requirements

This post is considered as Regulated Work with Adults under the Protection of Vulnerable Groups (Scotland) Act 2007 and as such membership with the PVG scheme is essential. Further details of this scheme can be found here.

Preferred applicants will be required to become members of the relevant PVG scheme, or undergo a PVG Scheme update check prior to a formal offer being made by West Dunbartonshire Council.

The Individual

WDC was voted one of the top ten flexible employers and prides itself in providing flexible working to support work life balance. In addition to this there are also additional benefits:

• Access to the Local Government pension scheme (LGPS) with an employer’s contribution of at least 19.3% and all associated benefits
• A minimum of 25 days annual leave, increasing a day each year up to 35 days as well as 8 fixed public holidays each year
• Access to employee wellbeing supports including occupational health & counselling if ever you need help and support

Now that you have read the role and what we have to offer, we would love to hear from you. Please use the application to tell us your experience, and why you are the candidate for this role.

For information about West Dunbartonshire Council please click on the following link and see why we are an employer of choice:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/about-us/

More information on the benefits of working within West Dunbartonshire Council, can be found using the following link:

http://www.west-dunbarton.gov.uk/jobs-and-training/working-for-us/benefits-of-working-with-us/

Proud member of the Disability Confident employer scheme

You will be able to find a full Job Description and Person Specification attached within the supporting documents, or please click "Apply Now" to view in Trac.

Practice Plus Group are currently delivering Integrated Urgent Care services in South West London, and are looking for a Service Delivery Manager to join our already busy team. In this role, you would be jointly working with the Medical Lead and Regional Manager to provide an efficient and satisfying service to commissioners and patients alike, while also ensuring and improving on the high performance and morale of our multi-disciplinary teams. The Service Delivery Manager will be responsible for the out of hours and clinical assessment service within South West London. You will also be actively monitoring and reporting on the service's performance and needs, working with budgets as well as using your skills to recruit, develop and lead both operational and clinical staff and their processes. This will include conducting appraisals and training, assisting in investigations where required and applying Practice Plus Group's visions and values This role will be based in our Putney office, with travel to Stockley Park office once a week. This is a permanent, full time role of 37.5 hours a week, which will also include rotating silver on-call responsibilities. There is no regular home working for this role as a presence in the office is necessary, you will also need to be in on a weekend once every 5 weeks.