Total 41 Manager level Customer Service job vacancies in Glasgow, Scotland

The Judicial Institute for Scotland have a fantastic opportunity for the right candidate to join them as an Education and Learning Manager on a full time, fixed term basis for 9 months with the possibility of extension thereafter.

You will work closely with the Senior Education and Learning Manager to deliver on the educational strategy and the educational philosophy of the Judicial Institute. You will be one of two Education and Learning Managers who operate in multilateral working teams and systems and will need to collaborate closely with various members of the Judicial Institute team.

You will provide learning support for the whole Judicial Institute programme of work; will have a role to play in following the full learning life-cycle in respect of judicial education courses and will be expected to think strategically and creatively within that role.

You will be involved in the planning, development, delivery, and evaluation of each course assigned to you and will work closely with the Operations Manager who manages all JI events. You will liaise closely with digital education and learning colleagues, becoming a confident user in critical learning technologies.

You should possess excellent oral and written communication skills. You will be part of a team at the Judicial Institute which has a critical role supporting justice in Scotland, through the highest standards of judicial training and education.

It is essential you have a qualification or equivalent experience in education or a learning and development related field.

The Key Responsibilities include:

Provide a key support role to the course directors and Senior Education and Learning Manager in the course design process and preparing programme and course outlines for each course.

Actively champion the Judicial Institute educational philosophy and the Education Strategy, internally (with the team and senior managers) and externally (with course contributors), and support senior managers to implement them and to deliver on strategic goals.

Be responsible for preparing and testing all learning tools and activities and become a power user of a suite of learning technologies.

Be the lead onsite learning support for courses which includes:

*attendance, virtual or in person, at all courses assigned to you
in-course support for all the Learning Suite facilities and the course contributors themselves.

*on-the-day course schedule and materials management
liaison with on-the-day event management support as required.

You will be the central manager of course workflows and relationships by ensuring all roles are appropriately coordinated and course related matters are dealt with in a timely, flexible and efficient manner. This will involve working in complex, multilateral work dynamics including:

*supporting Course Directors and the Senior Education and Learning Manager in relation to course design and planning, delivery and evaluation;

*liaising with the Operations Manager in relation to the pre-course and on the day event management matters;

*commissioning Legal Assistants to conduct legal research pertaining to specific courses;

*delegating to Course Officers in relation to course administration;

*liaising with digital education and learning colleagues in relation to digital enhancements to face-to-face courses;

*working with the Legal and Secretariat Manager on the development of online resource kits.

You will be expected to lead the course debriefing process, facilitating a 360’ evaluation of the course and highlighting areas of improvement for future course iterations.

Schedule and take responsibility for the upload of Learning Materials pertaining to courses to the digital repository and the Judicial Hub.

Take the lead on establishing on-going relationships with course contributors, ensuring that contributions are underpinned by our educational philosophy.

Establish and build a network of effective communications and working relationships with other divisions of SCTS.

Take initiative in anticipating and responding to course-related problems.

Develop a standardised format for course frameworks and materials with particular focus on quality and consistency of presentation.

You will have direct line management responsibility for one Project Support Officer (EO) post.

Applications will be accepted until 11:59pm on the closing date stated on the advert, 3 December 2024.

Interviews will be held week commencing 16 December 2024.

Proud member of the Disability Confident employer scheme

Regional Support Manager- Nursing Homes
Scotland
Circa £65,000 plus car

An exciting & rare opportunity has become available to join a forward thinking & progressive organisation as a Regional Support Manager for their homes based in Scotland.

What makes a successful Regional Support Manager?

A nurse with an active PIN (RGN/RNLD/RMN) or exceptional experience in Nursing homes & an abundance of Nursing Home Management or peripatetic Home Manager experience. You will have a proven track record of turnaround experience (CI) and be passionate about supporting others to achieve mutual goals in an elderly Nursing Home setting . You will be forward thinking, a team player & be dedicated to providing the highest levels of care to residents at all times with a high level of knowledge on CI & all relevant Health & Social policies & procedures.

This role requires Nursing home experience therefore applications from supported living/domiciliary care/housing association management will not be considered.

What is the day to day role of the Regional Support Manager?

The primary role of the Regional Support Manager is to support the Home managers in their remit. This includes supporting them through CI inspections, people management, disciplinary matters, auditing & a general support for any issues that arise in the homes, you will be the first point of contact & the go to' person for every home manager that you will support.

As part of the role you will work from home along with travelling to the homes which are predominantly located in the Ayrshire/Glasgow area.

What do you get in return?

• Highly competitive salary of circa £65,000
• A bonus scheme
• Generous holiday allowance
• Pension scheme
• Car Allowance/mileage
• An excellent work/life balance
• Fantastic career progression opportunities
• An in-depth training & induction programme
• Management of your own diary
• The opportunity to join a growing & supportive organisation

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
• Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

Grade UE07: £40,247 to 47,874 per annum
Information Services Group – Learning, Teaching and Web     
Full time: 35 hours per week
Open ended: Permanent
 

Are you interested in media and learning? Are you eager to realise the opportunities this technology can generate? Read on…

The Opportunity:

We’re looking for someone who is passionate about technology and customer service to join our small, friendly Media Team as a Service Manager (Media Services). This exciting role will enable someone to push boundaries and gain experience in an exciting and inspiring environment.

The successful candidate will manage our Lecture Recording service, taking the lead in discovering how we use video solutions to improve learning and teaching in one of the country’s top universities. This is a great opportunity for either an experienced Service Manager or an individual with a background in technology looking to grow and develop within the role.

The role offers a salary of £40,247 – 47,874 pa and has a hybrid-working pattern, involving working on-campus in Edinburgh at least two days a week. Working hours are ideally 35hrs per week, but the team are committed to offering flexibility so we would be happy to consider options like compressed hours or staggered start/finish times.

What you’d be doing on the job:

Working with multidisciplinary teams to determine how we improve our media services
Ensuring content is accessible, providing effective technical support and communicating with users across a large, diverse organisation.
Providing operational service management, training, support, and advice on using media services across the University.
Managing supplier relationships and managing business-critical services.
Managing an essential service which is crucial to providing accessible and inclusive learning to our students.
A bit about you:

Highly developed written and verbal communication skills
Good interpersonal and people management skills
A strong, demonstrable interest in new developments in AI technology
Good analytical and problem-solving skills
Confident in your ability to learn and become proficient with new IT systems and processes

83% of our staff recommend us as a place to work!
(Data from Let’s Talk Staff Survey, September 2023.)

Role: Male Housing Support Worker
Male applicants only under an exemption from the Equality Act 2010 – Section 9 – Part 1 (A) as a genuine occupational requirement

Project/location: Barrhead Project – East Renfrewshire
Hours: 38h per week
Salary: £24,108 per annum
Contract type: Permanent
Closing date: Friday 22 November 2024
Job ref: REQ00819

Help transform lives like W’s.
Our Barrhead Project is Based in the East Renfrewshire area of Glasgow provides a housing support& care at home service to adults with learning and physical disabilities. The project provides practical day to day support to individuals, helping to promote a positive, active and healthy lifestyle and facilitating community inclusion, above all having fun!
Hi, I’m W and I live in Barrhead. I love my home and the staff team that support me to remain safe and well here.
I enjoy getting out and about in the community, going out Long runs in my car and going for lunch. I have my own car and like to get out and about in it, therefore I would need you to have your own driving licence to support me with this.
I share my home with another Male, and we have lived together for a long time, I really enjoy going to social clubs and to shows & musicals in the local theatres so I’m always busy and doing things.

Are you ready to make a real difference to me and people like me?
What’s in it for You?
When you join our team at The Mungo Foundation, you’ll enjoy numerous benefits, including:
 An £800 Joiner Bonus*, after successful completion of probation
 Access to our benefits scheme - Mungo Money where you can enjoy; Supermarket Discounts, Fuel Savings, Cinema & Restaurant Discounts, Savings on Your Next Family Holiday, Reduced Gym Membership Costs and access to our Cycle to Work Scheme
 Credit Union
 Workplace Pension
 30 days’ annual leave (based on 38 hours per week)
 Refer A Friend Scheme
 Extensive Training and Development opportunities
 Employee Assistance Programme

If successful but unqualified, you will have to work towards a suitable qualification for a post at this level, in line with the SSSC Regulatory requirements but don’t worry we will support you with this.

Working with us means you’re not just starting a job; you’re joining a community of dedicated individuals making a real impact in the lives of the people we support.
If you’re ready for a fulfilling career where you can be a part of W’s incredible journey, apply now. Let’s make a difference together!

To apply please head to our website https://www.themungofoundation.org.uk/join-our-team/working/ where you can apply online.
Appointments are made subject to satisfactory membership of the Protection of Vulnerable Groups (PVG) Scheme, SSSC registration and appropriate safer recruitment checks. We will guide you through this.

*terms and conditions apply

Learn More About The Mungo Foundation
Our organisation was established in the mid-70s with the goal of providing outstanding social care for individuals with diverse support needs. We're dedicated to placing the people we support at the forefront of everything we do and providing customised care that suits their specific needs. Our core values of Life, Justice, and Community drive us to make a positive impact on people’s lives.

Shop Manager

Unit 5A , Gallagher Shopping Park, Port Glasgow, Glasgow, PA14 5AU
37.5 hours per week including weekends
£12.10 per hour plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Glasgow shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 11/11
Interview date: TBC

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager.

The Role


Leading and supervising a unit with a passion for delivering excellent care through your team
Delegating workload in a collaborative, supportive and informative approach
Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity
Oversee admissions of new residents
Carrying out physical/psychological risk assessments and developing personalised care plans
Working closely with the leadership team to develop services
Administering medication
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care
Ability to enhance effective working relationships, building trust amongst staff and residents.
Be well-organised and IT literate
Above all, you have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Team: Centre

Location: Glasgow

Work pattern: 35 hours per week to include weekends

Salary: Up to £30,058.37 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Deputy Adoption Centre Manager:


Work with the Centre Manager, ensuring the required level of employee cover at all times and to provide effective cover in the absence of the Manager
Ensure the welfare of all cats in our care and ensure that all administrative and maintenance procedures are completed to a high standard that is in keeping with our vision.
To plan and direct the activities of the cat care employees in agreement with the Centre Manager
To handle the homing and accepting of cats and kittens and ensure completion of the necessary forms and ensure minimum veterinary standards are carried out by a suitably qualified person.


About the centre team:


Our adoption and homing centres care for thousands of cats each year until they are able to find a loving new home.
Our team is made up of an Adoption Centre Manager, Deputy Adoption Centre Managers, Senior Rehoming and Welfare Assistants, Volunteer Team Leader, Rehoming and Welfare Assistants and a Receptionist


What we’re looking for in our Deputy Adoption Centre Manager:


Supervisor/team leader experience, ideally within an animal welfare environment or organisation
A confident communicator with excellent interpersonal and organisational skills.
Knowledge of the prevention and control of infectious diseases in cats
A driven, positive and enthusiastic individual with plenty of initiative and the ability to thrive under pressure
A full UK, manual or automatic driving licence as you may on occasion be required to drive centre vans


What we can offer you:


range of health benefits
25 days’ annual leave plus bank holidays, increasing with length of service
Salary Finance, which empowers you to take control of your financial wellbeing
and much more, which you can learn about here


Interested? Here’s how to apply:

Application closing date: 13 November 2024

Interview date: 25 November 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.

If successful, your recruitment journey will include:


anonymised application form
In-person interview at the centre


Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Job Ref: AM13469Branch: Klarent Hospitality Head OfficeLocation: Klarent Hospitality, GlasgowSalary/Benefits: Competitive SalaryContract type: PermanentHours: Full TimeHours per week: 40Posted date: 10/10/2024Closing date: 12/11/2024

Our IT Function within Klarent Head Office have an exciting new opportunity for a hands-on IT Professional to join our dynamic team in the role of Service Delivery Manager with a strong focus on compliance and governance.

The Person:

• Have extensive experience within IT based roles inclusive of IT Service Delivery Roles
• Have previous experience in project management and the monitoring of this in addition to support management inclusive of SLAs, escalation and trend analysis.
• Have a strong understanding of IT Service Management processes and best practices such as ITIL in addition to a strong focus on compliance and governance
• Is an analytical thinker with the ability to make informed decisions and find creative solutions to complex problems
• Is comfortable to work in collaboration with others in their team and/or other functions however can also work autonomously and is committed to seeing through from start to finish
• Qualifications

• PM skills – Prince 2, PMP
• Hospitality experience preferred

Particular skills / experience

• PMS
• POS
• Telecoms
• Data networks
• Office 365 Administration
• Sharepoint Administration

The Role:

• Oversee the delivery of IT services to internal team members at all levels, ensuring that all services are delivered in accordance with agreed SLAs and KPIs whilst reviewing and implementing policies and procedures related to IT service delivery and compliance.
• Ensure that all IT services are compliant with relevant regulatory and legal requirements, such as GDPR, latest PCI Standards, and that appropriate controls are in place to manage risk.
• Manage the relationship with third-party suppliers, ensuring that their services are delivered to a high standard and that they are aligned with our compliance and governance requirements.
• Project Management of IT Services within any agreed projects.
• Lead incident coordination and guide the team in case of any IT incidents.

The Benefits:

• Hybrid Working – 4 Office Days & 1 at home
• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent hotel rates for friends & family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Lunch provided

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

To find out more, visit https://www.klarenthospitality.com.

Klarent Hospitality is a leading hotel investment and management company.

We currently manage a portfolio of 30 hotels in the UK and Ireland trading under prestigious, international brands such as Hilton, Hilton Garden Inn, DoubleTree by Hilton, Mercure and Ibis Styles.

Klarent Hospitality was established in 2015 and we have a proven track record in delivering operational excellence, exceptional customer experiences and superior performance through people development, active management and smart investment.

Company Description

Role Description

Job Title: Finance Support Manager - Hospitality

Reporting to: Head of Finance – North & Scotland

Location: North & Scotland

Essential: Working in the hospitality or retail industry

Salary: £36-38k + Car / Car allowance

Benefits:

• 33 Days holiday including bank holidays
• Plus your birthday off
• 3 volunteering days
• 3 days grandparent leave
• 24 weeks enhanced maternity leave
• Secondary career leave
• Wedding/commitment day leave
• Free meals on shift
• Bespoke training and development opportunities
• Apprenticeships opportunities for all experience levels
• Pension and life insurance
• Discounts available on our HAPI app; high street shops, holidays & cinema
• Wellbeing hub
• Access to employee assistance programme
• Cycle to work scheme

Background

BaxterStorey is the UK’s largest independent food services provider to Business and Industry, with a turnover of nearly £400m across the United Kingdom, Ireland and Europe employing 7,000 staff. The Company is passionate about providing high quality, freshly prepared food sourced locally to each of its clients and is at the leading edge of innovation in the food services industry.

Our North and Scotland region has grown rapidly over the last few years with ambitions for further growth this year and in the years to come. We operate more than 90 locations in Scotland and a further 120 in the North of England across various business sectors. This role will report to the Head of Finance and support our North and Scotland Operations teams to manage all financial aspects and improve business performance.

Job Description

• Proactively partner with the Operations Team to explore ways to improve financial performance by providing insightful reporting, support and recommendations.
• Work with the Head of Finance to promote and build a strong financial control environment across all locations, ensuring location teams are complying with appropriate Company policies and implementing corrective measures where necessary.
• Support the monthly completion of trading accounts with operations managers.
• Produce period end variance analysis, review trading accounts and support period end review process with commentary and insightful reporting.
• Support Operations Team to produce accurate client and company forecasts and budgets.
• Carry out financial audits on site and advise on financial process best practise.
• Follow up on sites that fail financial health check audits with a visit and suitable support and advice.
• Provide financial training and support.

Qualifications

• Must be working in the hospitality industry in a similar position
• Studying or part qualified CIMA or equivalent
• Experience of working in a multi-location business
• Experience in financial training
• Commercial or retail finance experience
• A lively, outgoing personality with proven ability to build rapport with non-financial managers.
• A motivated, proactive and organised individual with a flexible approach to working hours.
• Commercial acumen
• Excellent written and verbal communication skills
• Excellent Excel skills
• A passion for delivering continuous improvement.

Additional Information

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Proud member of the Disability Confident employer scheme

Service Manager - Care Home & day centre
Inverness
£35,000

Are you an experienced Care Manager looking to join a supportive charity in managing their 6 rated service? Are you passionate with a drive to provide the highest levels of service?

An excellent opportunity has a risen for a passionate and skilled Manager to join a well established and growing team at their highly rated small LD home in the Inverness area. My client is a leading charity supporting individuals with learning disabilities, mental health problems, autism and associated complex behaviours.

The Service Manager will oversea a small residential home catering for those with learning disabilities, reporting directly to the Regional Manager and be responsible for ensuring the residents receive the best standards of care whilst being the clinical and business lead in all areas of the services, including holding the CI registration. You will need to be enthusiastic about communicating with and supporting people in a person centred manner. The ideal candidate will be a passionate individual with management experience within a clinical/care setting.

As the Service Manager the following is required:

• Management qualification in care- SVQ Level 4 or equivalent
• Have experience in managing care teams / supervisory or management experience in a care environment.
• Have strong people and communication skills.
• Provide excellent customer service.

In Return you will receive:

• Competitive starting salary of £35,000
• Competitive Pension Scheme
• Generous Holiday Entitlement
• Blue Light Discount & wellbeing Schemes
• Wagestream, get your salary early when you need it!
• PVG costs covered
• Fantastic training schemes & progression opportunities

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

College of Science and Engineering
James Watt School of Engineering

CREATE Centre Manager
Vacancy Reference: 155190
Grade/Pay Scale: UofG Grade 8, £49,250 - £56,921 per annum

The University of Glasgow has been changing the world for more than 572 years. Today, we are one of the world's top 100 universities and ranked 13th in the world in the Times Higher Education (THE) World Impact Rankings 2023, demonstrating that we are not only one of the best universities in the United Kingdom, but one of the best universities for the world. Our people have always been at the forefront of innovation, and our past achievements inspire our current world changers.

In this role, the successful candidate will manage the overall running of the Centre for Responsible Electronics and circulAr Technologies (CREATE), a major investment towards accelerating a green economy for electronics.

CREATE will enable a shift to a fully sustainable electronic manufacturing model using a multidisciplinary strategy, with a focus on supporting the ‘Electech’ industry in Scotland. The Centre allows the region to address the current sustainability problems and provides an opportunity to scale across the UK to achieve a greater market share of this global industry.

The postholder will engage with potential users of the research and to facilitate a dialogue with industry about technological challenges and translational opportunities. You will also be responsible for managing the work packages and aims of the grant, identify and help lead changes needed for the delivery of this cross college and university strategic grant.

Furthermore, you will provide regular financial, administrative and management reports, with recommendations as appropriate to the Strategic Advisory Board. The position offers extensive industry-facing networking opportunities, and an opportunity to support cross-disciplinary research and commercialisation activities.

The postholder will report to the PI, Professor Jeff Kettle, and will make sure that the project stays on track and that objectives, milestones and deliverable as well as any changes in the research are documented.

For informal enquires, please email Prof Jeff Kettle (jeff.kettle@glasgow.ac.uk).

This post is full time (35 hours per week) and has funding available until 30 September 2028 in the first instance.

Proud member of the Disability Confident employer scheme