Total 19 Manager level Customer Service job vacancies in Glenrothes, Fife, ky6 1ab

Your new role

Customer Account Manager
£25,000 - £30,000 per annum
Permanent and full-time
Wednesbury based
Hybrid working

Key duties

• Lead generating and prospecting for new customers
• Working alongside the sales team to discover new opportunities within the market
• Convert opportunities into sales via building rapport and using negotiation techniques
• Continuously update customer details on an internal CRM system
• Attend sales meetings and marketing/networking events
• Maintain solid product knowledge

What you'll need to succeed

• 2+ years of experience in a sales-driven environment
• Exceptional communication and rapport-building skills
• Experience using a CRM system i.e. salesforce

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Purpose:

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for.

Location: Marischal College, Broad Street, Aberdeen

Duration: Permanent, Full Time

Roles that require PVG Membership

Please note that with effect from 1 April 2023, where a role requires PVG membership, candidates will be required to meet the cost of the PVG membership. This applies only to roles with a full time equivalent salary of £30,000 and above. (Teaching roles and jobs at Grade 11 and above (currently £30,727 per annum / £15.97 per hour)

The Council will pay for the PVG membership cost initially, either £18 for existing PVG scheme members, or £59 for non-members, and this cost will be deducted from an employee’s first FULL month’s salary payment.

job purpose/about the role

The post holder will be responsible for maintaining and improving
the quality and vitality of Aberdeen city centre for all users. Through
frequent engagement with the public, visitors and businesses they
will lead on liaison between and within the Council; economic
regeneration activity; enhancing the competitiveness of the City and
developing its position as a resilient and adaptable leading
commercial and cultural centre in Scotland.

The post holder needs to hold as a minimum:

• Degree in Communications/Marketing/Business Management/Planning or related
discipline
• A Project Management qualification is desirable

The postholder is able to demonstrate:

• Previous experience in a town or city centre management-related role or equivalent
• Strong communication skills at all levels, including networking, formal presentations and report writing
• Experience of developing business and partner networks and contacts
• Awareness of the activities of regional and national town, city centre and place-making
organisations
• Manage complex and strategic partnerships between Elected Members, Board Members and other similar stakeholder groups
• Produce compelling business cases and public-facing Committee and Council reports
• Experience of procurement and contract management with consultants
• Self-starter with the ability to manage a diverse workload and meet deadlines
• Knowledge and experience of the different sectors in the city centre – retail, hospitality
and commercial
• Evidence of working with, and achieving service change, in the business community and public sector
Financial awareness, strong analytical and organisational skills

About Us

Please see the Job Profile for further details.

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.

Flexible Working

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk. We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.

Guaranteed Interview Scheme

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:

• have a disability as defined by the Equality Act 2010 (all jobs)
• looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
• are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
• have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
• are New Scots* aged 16-24 and are applying for any apprenticeships

*"New Scots" are defined as refugees and asylum seekers who are in Scottish communities and include those who have been granted refugee status or another form of humanitarian protection, people seeking asylum, those who have been refused asylum, and those whose application has been refused but who remain in Scotland.

Further information can be found at https://www.aberdeencity.gov.uk/services/jobs

Proud member of the Disability Confident employer scheme

About Us

West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents. If you are thinking why join West Sussex there is a supportive culture that is second to none. Employees are genuinely valued, respected and there is an emphasis on work life balance.

This is a great opportunity for you to join us as an Assistant Care Manager in our Safeguarding Hub. You will act alongside our social work Team and health care colleagues responsible for delivering a statutory social work service to adults in the locality of West Sussex.

Safeguarding Hub:

• act as single point of contact for all safeguarding adults' referrals
• carry out the initial triaging and decision making for safeguarding referrals
• carry out risk assessments
• agree and initiate initial safeguarding plans
• work in partnership with other agencies including police, service providers, housing and so on in relation to managing risk
• provide support and expertise to Adults' Services and partner agencies in relation to statutory safeguarding duties and processes.

The team cover the whole of West Sussex and receive referrals from a wide range of sources, including:

• members of the public
• concerned family and friends of a resident
• the police
• the ambulance service
• health colleagues
• care homes
• other care providers.

About The Job

Salary: £30,296 to £33,024 per annum
Working Pattern: Full Time
Contract Type: Permanent
Location: Horsham

We have a great opportunity to join our supportive Safeguarding Adults Hub as an Advanced Assistant Care Manager.

Workers within the Safeguarding Hub make decisions about whether referrals need to be taken forward as safeguarding concerns or enquiries, or whether another route is more appropriate, for example, an assessment of the person's social care needs.

A priority for the team is to ensure the person being referred is kept central to the decision-making process. This means seeking their views, or the views of those close to them in terms of what they would like to achieve from the process. As part of the decision making process you'll also be considering individual's mental capacity to make a decision and possibly involving an advocate to support them through the safeguarding adults process.

As with all our teams, partnership and collaborative working is a vital aspect of decision making and the hub have close links with Sussex Police, the ambulance service, Care Quality Commission and health services. They also work closely with hospital and community teams, both in terms of referring people on after the initial triage and planning and also acting as a point of contact for safeguarding advice and guidance. They also frequently support other areas of Adults' Services and less experienced workers.

This newly created role combines making rapid, robust decisions regarding safeguarding referrals as well as utilising your skills and knowledge to use data analysis to support the running and the development of the team. You will also be leading on induction of new staff as well as developing and delivering presentations regarding safeguarding adults work to a range of different audiences.

Experience and Skills

The key skills, qualifications and experience items are the short listing criteria so please ensure they are covered within your application

Key Skills:
1. Ability to analyse and interpret information and prioritise needs to make recommendations/decisions which will have a positive outcome.
2. Ability to work both independently and as part of a team, working under pressure and to tight deadlines.
3. Ability to work in a multi-agency environment to deliver a service to those people who access or need the service.
Job Description & Person Specification
4. Ability to communicate complicated or sensitive information to a range of audiences to achieve positive outcomes. Able to communicate clearly with customers reflecting the service objectives and standards.
5. Sound and accurate IT and keyboard skills.
6. Ability to recognise the limits of own accountability and responsibility, and to seek appropriate support, advice and supervision.

Qualifications and/or experience:
* GCSE English and Maths or equivalent qualification or experience operating at this level of literacy and numeracy.
* NVQ Level 3 in Care - Desirable
* Experience of providing support and/or working with people in a social care environment.
* Experience of forming effective working relationships within a multi-agency setting.
* Experience of working with data analysis systems to produce high quality reports for the service.
* Experience of developing effective induction programs and mentoring new staff.
* Experience of developing and delivering presentations
* An awareness of the policies, practices and procedures relevant to social work. Experience of the assessment and review process of care packages.
* Experience of applying relevant legislation, policies and procedures to individual pieces of work.

Further Information

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The "Apply now" button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets, NLP LLP

NLC12 - £45,243 - £49,765

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

We are looking for a Service Delivery Manager to join our team based within Civic Centre, Motherwell to manage the effective delivery of housing investment and repair works, energy efficiency works (grant bids and operational programme delivery) and related projects across North Lanarkshire Council.

This will involve the management of a diverse improvement, repairs and property portfolio in a demanding customer led environment. Your role will include working with a wide client group of internal and external stakeholders, including tenants, Registered Social Landlords and home owners.

In this key role you will be responsible for managing internal budgets and external Scottish Government funding and be responsible for the supervision and performance of a range of technical and administrative staff across related disciplines, playing a lead role in business transformation and ensuring the service meets the council’s priority outcomes.

You should be educated to SVQ4/HND/Degree level or equivalent in a relevant discipline and have considerable relevant experience which should include development of housing initiatives, policies and procedures, preparation and management of budgets, experience of managing and reviewing performance to achieve agreed objectives, experience of managing employees and processes within a multi-disciplined setting and the ability to manage change.

Experience of project managing programmes of work and working with other services, agencies and partners is desirable.

As a Service Delivery Manager, you will be required to participate in a rota to facilitate the out of hours’ response service during evenings and weekends.

The successful candidate will be required to obtain a criminal conviction check through Disclosure Scotland.

Working Pattern

• Monday - Thursday: 8:45am - 4:45pm (including a 55 minute unpaid break)
• Friday: 8:45am - 4:15pm (including a 50 minute unpaid break)

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL.. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our  Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Join our team!

Are you a passionate Manager? If so, we'd love you to join our team!

This role sits predominantly within our Business & Industry division, catering for those within the workplace. Taking care of catering and dining services, we're one of the industry's largest and most innovative contract caterers. With menus available to pre-order and with in-app payment, Elior B&I have matched the tastes and dietary requirements of our four million daily customers with 21st-century tech.

This is a remote position, traveling between East and West of North England. Car allowance and Mileage provided.

What you'll be doing...

As an Operaional Support Manager you will proactively manage teams as well as be accountable for overseeing recruiting, inducting, training and supporting colleagues to deliver an efficient, high quality service to Elior UK, our customer and clients.

Responsibilities:

• Motivating and managing teams
• Controlling and managing budgets creating a platform for financial growth
• Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence, retain business and innovative menu planning

In this role, you will support sites in our Business & Industry, Education, and Concessions!

Working Pattern: Monday - Friday (Occasional weekend work)

What can you bring?

In this role:

• Proven experience of successfully managing teams and working with external clients
• Genuine interest in customer service excellence
• A strong team player, inspiring and motivating to large teams
• Previous experience managing teams, contract catering essential

Our way of saying thank you...

At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.

FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.

Support Your Way of Life:

• Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitments
• Holiday Allowance: Relax & recharge with 28 days holiday, increasing to 31 days after two years service
• Family Leave: Prioritise family commitments with flexible leave options
• Paid Charity Leave: Make a positive impact with two additional paid days for charity work

Big Enough for Growth, Small Enough to Connect:

• Opportunities for career progression while developing a close-knit community

Supporting You Through Life's Ups & Downs:

• Access mental health support & comprehensive wellbeing benefits

Keeping Finances & Wellbeing in Mind:

• Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work scheme

Why it's great to work for us...

Elior is a multi-award-winning people business and one of the UK's leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:

• Workplaces & Office Space
• Sporting Venues & Stadiums
• Attraction & Heritage Sites
• Public Sector & Defence
• Health, Care & Hospitals
• Schools, Colleges & Universities

Along with our purpose of enriching lives everywhere, every day, we're committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.

That's why 85% of colleagues tell us how proud they are to work for us!

Elior Celebrates Equality Our aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!

Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we're committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed.

Your new role

Customer/Sales Account Manager
Permanent and Full-time
£26,000 - £30,000 per annum
Hybrid working
Wednesbury based

Key duties:

• Generating new business
• Proactive retention of the customer base
• Identify opportunities for new business
• Cross-selling and up-selling products
• Maintaining market knowledge
• Liaise with other departments
• General customer service

What you'll need to succeed

• Experience working in a sales environment
• Confident, approachable telephone manner
• Exceptional written and verbal communication skills
• Ability to analyse and work with sales data
• Experience using a CRM or salesforce

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Customer-Centric | People Orientated | Passionate | Driven | Accountable | Accessible | Innovative | Process-Driven | Best Practice | Operational Excellence | Collaborative Leadership | Lead By Example | Subject Matter Expert

Are these words descriptive of you or do they resonate with you?

If so, please CONTINUE…….
Manpower Print & Packaging have been retained by one of our prestigious partners, a well-known group and historical brand within their industry, with a first-class product and robust customer base and supply chain, as they look to engage a Group Customer Service Manager (Best Practices & OpEx) due to `both strategic investment and growth within the group, but equally their desire to continuously IMPROVE & GROW and raise their own internal standards, but raise that of the industries for their customers. This will be a key role within the group reporting directly to the Group Managing Director, forming strong relationships with other key senior stakeholders across the group (3 sites), but equally to lead and motivate a medium sized team across multiple sites (although this is singular site based and therefore will require a blend of both remote and in-person team leadership), ensuring a consistent, harmonious, 'one team' group approach to customer satisfaction.

With an open-minded and unblinkered approach, our partner are also keen to hear from candidates outside of print & packaging, in FMCG, Supply Chain, Engineering & Logistics.

We will leave you with this, if you are looking for a challenge and not your typical 'Group Customer Services Operations Manager role, but for an opportunity with the scope to express your individual creative/leadership style, to set up and steer best practices, ensuring operational excellence (be seen as their subject matter expert) an to come in to an already proven and established team with the scope to shape and grow this existing group function with the drive and appetite to not only embark on this journey with them, but to leading and steer the ship as it takes sail. They are equally keen to share that for the right individual, this position could progress into a strategic directorship role within group, so those who are eager to take that next natural step, this could be the one for you.

We would LOVE, for you to apply/share your intrigue/ interest, as we'd welcome the opportunity to add a little more meat to the bones and share the full scope of this opportunity in it's entirety with you, with interview dates already set up and a robust process in place we can equally offer you an informed progressive process should you wish to proceed!

Full Benefits & Package Expectations to be discussed upon individual application and will be based on experience + Group Management Incentives (Bonus etc.)

The company is a leading technology consultancy dedicated to delivering innovative and successful business transformations for our clients. As specialists in systems integration, we focus on optimising our clients' business systems to work more efficiently. Whether it's implementing ERP to align with unique business processes, enhancing systems with custom applications, or providing 24/7 support with specialised skills, tools, and utilities, we have the technical expertise to 'Make It Work'.

They are proud to be a Gold Channel Partner and a certified reseller of IFS. Since they're founding they have grown to become one of Europe's largest independent providers of products, consulting services, and round-the-clock support for ERP. With over 1,500 enterprise solutions delivered to more than 300 clients worldwide, The headquarters are based here in Scotland.

Key Responsibilities

Mentoring and Strategic Direction:

• Provide strategic direction and vision for the service desk team.
• Develop and implement strategies, policies, and procedures.
• Mentor and coach the team, fostering a culture of excellence and continual improvement.
• Manage onboarding for new team members.

Service Delivery:

• Ensure timely and efficient service desk support, including incident management and problem resolution.
• Manage monthly service desk team revenue as per budget.

Service Desk Operations Management:

• Develop and enforce service desk processes to meet SLAs and KPIs.
• Monitor metrics, analyse trends, and identify opportunities for improvements.

Problem-Solving:

• Address issues preventing timely resolution of customer queries and implement solutions to minimise disruptions.

Customer Relationship Management:

• Act as a liaison between the service desk team, customers, and internal stakeholders.
• Collaborate with various teams to support customer requirements and assist the sales team with contract negotiations.

Continuous Improvement Initiatives:

• Drive continuous improvement, focusing on process optimisation, automation, and technology advancement.
• Oversee the delivery and sale of minor works.

Risk Management and Compliance:

• Identify and mitigate risks, ensuring compliance with regulations and company policies.
• Safeguard sensitive data and maintain system security.

Reporting and Analysis:

• Generate reports and metrics for management review.
• Analyse data and make recommendations for system improvements and operational efficiencies.

Key Skills

IFS Expertise:

• Deep understanding and practical experience with ERP software

IT Service Management (ITSM):

• Extensive knowledge of IT service management principles and frameworks, such as ITIL, to ensure efficient service delivery and alignment with business goals.

Helpdesk Tools:

• Proven experience with helpdesk tools, demonstrating how they were used to adding commercial value.

Team Leadership:

• Skilled in leading and managing a service desk team, including resource allocation, performance management, coaching, and fostering a collaborative environment.

Strategic Planning:

• Capable of developing and executing strategic plans for service desk operations in line with organizational goals and industry best practices.

Vendor and Stakeholder Management:

• Proficient in working with vendors, stakeholders, and other departments to assess system needs, negotiate contracts, and implement system upgrades.

Effective Communication:

• Excellent communication skills for interacting with diverse stakeholders, conveying technical information clearly, and managing customer expectations.

Collaboration:

• The ability to work across teams, departments, and management levels to ensure seamless support and alignment with organizational objectives.

Analytical and Problem-Solving Abilities:

• Strong analytical abilities to interpret data, identify trends, and make data-driven decisions to enhance service desk operations.
• Proven track record of resolving complex technical issues efficiently, implementing effective solutions to minimize disruptions.

Commercial Awareness:

• Demonstrates strong commercial awareness by identifying opportunities to upsell services to clients and proactively seeking areas for continuous improvement within the service desk department to boost efficiency, customer satisfaction, and profitability.

Key Benefits

• Salary up to £70,000 DOE
• Flexible/ Remote working
• Constant learning and development support
• Progression and career opportunities
• 32 days holidays (including statutory)
• A day off on your birthday
• 5% employer pension contribution
• Life assurance
• Private healthcare (single cover)

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or email
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Job reference number 315713 Customer Operations Manager
£43,677, Mid £48,045 (dependent on experience) plus potential 10% bonus and 25 days annual leaveFull time, Permanent Ashford TN Delivery Office, Ashford, TN23 1AB

ABOUT US

We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

THE ROLE

Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.

To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

WHAT YOU’LL GET

We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy. Then there are all the excellent benefits that come with MyBundle, such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more. There’s also all the exciting career opportunities that come with leading a team and driving key decisions. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.

Shift Patterns

Monday
- Saturday with rolling day from 07.00
- 15.00, flexiblity is required as per operational needs.
ABOUT YOU

This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.

NEXT STEPS

Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.

If you are successful in your application, you be provided with the necessary training to support you in your new role. As part of your induction journey, you will be required to attend a week of formal classroom training. You will be required to travel and, dependant on location of the training, you may need to stay overnight. This training will be during the second or third week of you being appointed to role.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.



We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: 20th August Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT
ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.
THE ROLE
Full accountability for the Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running for all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.

Proud member of the Disability Confident employer scheme

Your new organisation

Southend on Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community. We employ around 1,800 staff who are working alongside our partners and local communities to deliver the city vision and make lives better for the people of Southend. Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London. Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment.

As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health, and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities. The diversity of our economy, communities and investment in several exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role

Southend on sea city council has a fantastic opportunity for a Service Manager to join the Corporate Strategy Group on a fulltime and permanent basis. This role is within an established team, and it is being offered on a flexible and hybrid contract.

We are seeking an exceptional and committed individual to join us as Service Manager for Policy & Performance. This is a key role at the heart of Southend-on-Sea City Council's corporate centre. You will act as the recognised policy, performance; business planning expert; and risk management, providing regular advice and expertise in briefings. You will drive and shape our newly formed Policy & Performance function within our organisation to provide support and challenge to our senior leadership team and political leadership to drive high performance.
You will be responsible for but not limited to the below:

• Advancing the strategic direction and delivery of policy products including local and regional activity
• Providing leadership and direction to the council on business and performance management
• Overseeing the council's risk management framework
• Leading the organisation's response to the Public Sector Equality Duty
• Specific projects, like the next stage of our Ward Boundary Review.
• Line managing a team of 5 advisors and officers.
• Other duties within the scope of the post may be required from time to time.

Although this role is hybrid and flexible, this can change depending on the needs of the business.For further enquiries, please contact

What you'll need to succeed
To be successful in this role, previous policy and strategy experience in local government and/or experience of working with senior leadership is highly essential. It is vital that you have excellent written and communication skills and strong interpersonal skills with the ability to collaborate across the organisation, with our senior leadership team, political leaders and regional counterparts.

It is essential that you have a strong understanding of policy development as well as strong analytical skills. The policy landscape is constantly evolving, so the ability to quickly learn, adapt strategies, and stay updated on emerging policy trends is essential for this role. As a manager you will be responsible for leading a team and collaborating with colleagues across different departments. Demonstrated leadership skills, the ability to motivate others, and a collaborate mindset are essential.

Relevant degree / management qualification or three years' experience is required to be considered for this role.

What you'll get in return
If you join the Council, you will enjoy a range of benefits including flexible working, salary sacrifice schemes, 25 days holiday in a full-time contract (excluding bank holidays) and excellent training and development opportunities. A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.Please note: Applications for this vacancy may close prior to the date advertised above so you are advised to apply as soon as you are able to.The Council is an equal opportunities employer. We welcome applications, regardless of race, sex, disability, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, age or religion or belief.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

This vacancy is internal and open to applications from employees of North Lanarkshire Council and Associated Employers* only. The “Apply now” button is not activated for this role. Please log into your MySelf account for further instructions on how to apply as an internal candidate.

*Fusion Assets,NLP LLP

Housing Service Manager NLC12

North Lanarkshire Council, as one of Scotland’s largest local authorities, is leading an exciting and ambitious regeneration programme for its town centres and surrounding areas as part of its plans for inclusive economic growth. Working with a variety of partners, the Enterprise and Communities service has a key role in guiding this regeneration towards sustainable development. We are committed to creating prosperity and making North Lanarkshire a great place to live, learn, work, invest and visit.

As a Housing Service Manager you will be responsible to the Housing Operations Manager/Housing Area Manager, to ensure the effective delivery of specific service wide functions within Housing Solutions to a wide client group including tenants from local authorities, Registered Social Landlords and home owners.

In this key role you will assist in monitoring the Area Office budgets, supervise and manage staff teams and manage functions including rent management, estate services, anti-social behaviour and community safety, housing support services, homeless service delivery, management of temporary accommodation and allocation of void properties.

To fulfil this post, you will be educated to SVQ level 4/HND/Degree or equivalent in a relevant discipline and have considerable experience to include development of housing policies and procedures, budget management and experience of managing employees and processes within a multi-disciplined setting.

A Diploma in Housing Studies, a management qualification and experience of working at senior level are desirable.

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.

It is a requirement of the post that you participate in the Out of Hours Homeless Standby Service Escalation Officer roster during evenings and weekends. Payments for periods of Standby will be made in accordance with the SJC Salaries Agreement.

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

Job Description

Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we're looking for. If you are new to the caring profession you should check to see if it is the career for you by going to http://www.aquestionofcare.org.uk and trying their interactive video challenge.

Location: Aberdeen City

Duration: Permanent, Full Time

The opportunity has arisen for a dedicated, technologically competent, Assistant Manager to lead our Telecare Equipment Service within the ACHSCP, Joint Equipment Store. This role is pivotal to providing innovative care solutions and requires a dynamic individual who can manage the complex needs of current and future telecare needs. Specific duties relating to this post in addition to those contained within the Job Description:

Requirements

The post holder needs to hold as a minimum:

Qualification required by SSSC or ability and willingness to work towards as role required

SVQ Level 4 management qualification or equivalent as role required

PDA in supervision or willingness to work towards as role required

Registration with relevant professional body

PVG registration

Responsibilities

The post holder is expected to demonstrate:

The ability to promote dignity, respect, choice, independent living and work in an anti-discriminatory way

The ability to assess, plan and review and maintain and develop clear and accurate records including risk assessments and support plans

The ability to communicate effectively and work in partnership with service users, staff,
carers, families and internal/external professionals to achieve improved outcomes for
service users

An ability to lead and motivate a team, providing supervision, guidance and support to team members

The ability to work autonomously and be accountable, while at the same time recognising when matters need to be referred to a more senior manager

The ability to work accurately with detailed information

The ability to manage priorities and meet deadlines

A flexible and creative approach in order to manage resources effectively

The ability to effectively use a range of IT packages including the use of Microsoft Office

The ability to challenge and improve practice

The ability to promote the safe moving and handling of both people and objects

The Individual

Please see Job Profile for further details

Proud member of the Disability Confident employer scheme

Build your career in Trades with Platform Property Care
Platform Property Care has an exciting opportunity for an experienced Housing Maintenance Service Manager to join our talented Voids Service and lead our Multi Skill Trades team based in Leicestershire.
This is a unique opportunity that has arisen due to our continued expansion. Now is an exciting time to join us! Why? In this newly created role, you will be responsible for growing and evolving the team, supporting them as they continue to expand whilst delivering the service to a broader geography.
As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of void property maintenance to Platform Housing Group and partners housing stock. In the last financial year, our void team delivered over 3,000 property maintenance and refurbishment projects. You will play a key role influencing and supporting the strategic growth of Platform Property Care.
Leading a multi-trade team supported by a supervisor, you will be results focused, ensuring the service is delivered to meet contractual timescales and key performance indicators including sector leading customer experience; whilst supporting the wider Platform Property Care team objectives.
Some things we need from you:
You will be an experienced Service/Repairs Manager, who will have previously worked in the housing/ construction industry, ideally with a relevant qualification. You should also have experience of managing and nurturing large teams and are able to bring the best out of your team.
Some of the things we are looking for:
• Experience of people management, both colleague and contractor, within a maintenance services environment
• Excellent interpersonal skills
• The ability to inspire, motivate and engage your team to deliver results – to be their best
• Experience in working with clients and delivering services that meet KPIs including customer satisfaction and setting a clear level of customer service 
• Proven experience of monitoring, measuring, and managing service performance, leading, and motivating a strongly performing team and addressing under-performance where required 
• Strong experience of delivering maintenance works on time and to budget, with a right first-time mentality and approach 
This role also requires covering the out of hours duty manager rota, which is currently one day in thirteen and includes weekends.
The role requires a full UK Driving Licence and covers housing stock and operatives based in Leicestershire mainly and surrounding counties. Ideally, you’d be based centrally in Leicester. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock, and Skegness.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
If this sounds like the place for you then we’d love to hear from you! For more information or an informal discussion about this role, please contact Adam Rudge, Head of Voids, at adam.rudge@platformhg.com
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Proud member of the Disability Confident employer scheme

Your new role
Southend Council are looking to appoint an agency, full-time Contact Centre Manager to manage the centre and staff in line with the council's policies and procedures.Within this position, the post holder will be responsible for the organisation and co-ordination of contact between looked after children and their parents/carers/siblings and other relevant adults/children as directed by the identified social work teams at dedicated venues that are appropriate.You will receive and respond to referrals for supervised contact from local authorities, CAFCASS and solicitors in respect of private contact arrangements, assess private referrals, arrange and conduct meetings with parents individually.As the Allan Cole Contact Centre is accredited by the NACCC, the Contact Co-ordinator is required to attend training as directed by the NACCC. (This is required for the accreditation)

What you'll need to succeed
To be successful in this position, you must be ISA registered as the post involves Regulated Activity.Knowledge of data protection, legislation safeguarding processes and procedures.Knowledge of child development and attachment theories as well as experience of devising and maintaining administrative systems, including Word and Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Build your career in Trades with Platform Property Care
Platform Property Care has an exciting opportunity for an experienced Property Maintenance Service Manager to join our talented team based in Louth, Lincolnshire.
This is a unique opportunity that has arisen due to our continued expansion. This is an exciting time to join us as Platform Property Care take in-house a brand-new contract of delivering 60 kitchens and 60 bathrooms in the area over the next 12 months. Once you have joined you be involved in recruiting a whole brand-new team of Multi Trades so this will be a real opportunity to create and lead a highly customer focused and skilled team to deliver and make a real difference to our customers. But it won’t stop there as we visualise this team to continue to grow – so if this really excites you then this could be the ideal role for you!
As part of a national housing association, you will be one of a team of Service Managers responsible for the successful delivery of property maintenance to Platform Housing Group and partners housing stock. You will play a key role influencing and supporting the strategic growth of Platform Property Care.
Leading a multi-trade team you will be results focused, ensuring the service is delivered to meet contractual timescales and key performance indicators including sector leading customer experience; whilst supporting the wider Platform Property Care team objectives.
Some things we need from you:
You will be an experienced Service/Repairs Manager, who will have previously worked in the housing/ construction industry, ideally with a relevant qualification. You should also have experience of managing and nurturing large teams and are able to bring the best out of your team.
No day will be the same! You will be surveying one day, planning another, conducting pre and post inspections the next, and then operational with the team too! You won’t be afraid to be hands on when needed.
Some of the things we are looking for:
• Experience of people management, both colleague and contractor, within a maintenance services environment
• Excellent interpersonal skills
• The ability to inspire, motivate and engage your team to deliver results – to be their best
• Experience in working with clients and delivering services that meet KPIs including customer satisfaction and setting a clear level of customer service 
• Proven experience of monitoring, measuring, and managing service performance, leading, and motivating a strongly performing team and addressing under-performance where required 
• Strong experience of delivering maintenance works on time and to budget, with a right first-time mentality and approach 
This role also requires covering the out of hours duty manager rota, which is currently one day in thirteen and includes weekends.
The role is mobile, and therefore requires a full UK Driving Licence, and covers Louth mainly and surrounding area. At times you will be required to attend meetings and training at our other offices and locations including Worcester, Birmingham, Matlock and Skegness.
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team. 
If this sounds like the place for you then we’d love to hear from you! For more information or an informal discussion about this role, please contact Lee Duty, Head of Programme, at lee.duty@platformhg.com
We do not require recruitment agency support at this time - all speculative CV’s will be treated as a direct application.

Proud member of the Disability Confident employer scheme