Total 13 Manager level Customer Service job vacancies in Guildford, GU2 7AU

A large, growing, private sector organisation, based in Guildford, are looking to recruit an IT Support Manager to support the on-prem services and get involved in hands-on hardware/software support. This is a permanent role with a requirement to be in the office 5 days a week in Guildford.
The Role
As the IT Support Manager, you will be ensuring that the IT support functions professionally and provides quality service that meets the needs of the organisation. Your role would report into the IT Manager.
Daily responsibilities would include supporting the overall infrastructure, projects and to drive technological advancements through a best practice Service Framework, continuously reviewing and improving processes across the business.
Overall, the IT Support Manager position requires the day-to-day management of a junior member of the team An individual with a friendly personality and ability to communicate effectively across teams would be an asset.
What you'll need to succeed

• Experience working to imbed ITIL processes
• IT Service Desk experience
• Ability to work in a fast-paced environment
• Strong communication and interpersonal skills
• Resilience
• Ability to prioritise and manage
• Develop, implement, monitor and maintain standards, processes and procedures
• Customer service experience

What you'll get in return

• Salary up to £55,000
• You will be based in the main IT department in Guildford
• Bonus scheme- 20%-30% of your basic paid based on the organisations profit made each year
• Pension scheme matching up to 10%
• Private healthcare and dentalcare
• Life Assurance
• Ongoing training and personal development
• Plus many other added staff benefits.

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call/email Sophia Redpath now. Email: this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Title: Estates Strategy Delivery Manager Location: Guildford HQ or as agreed with Line Manager Department: Estates & Facilities Salary: Day rate up to £630 Contract Type: Full-time, 37 hours/week Contract Duration: 9 months (with potential to extend up to 12 months) Work Style: Hybrid, with travel across the Surrey Force boundary (must live within a commutable area) About the Role:

We are seeking a highly skilled Estates Strategy Delivery Manager to oversee the delivery of development projects and estates strategy across Surrey and Sussex Police property portfolios. The successful candidate will play a key role in managing projects related to property disposals, refurbishments, new builds, and collaboration with other Blue Light Partners. This role will also involve strategic oversight of the estates masterplan, ensuring cost reduction, efficiency, and innovation in all aspects of project delivery.

Key Responsibilities:

• Deliver designated projects as outlined in the Surrey & Sussex Estates Strategy and Development Masterplan.
• Support the Estates Development & Strategy Manager in identifying suitable sites for maximising asset utilisation, income generation, or capital receipts.
• Manage a professional team to ensure successful delivery of projects in line with the communication strategy and risk management.
• Regularly review procedures to identify efficiencies and improvements.
• Provide strategic input for innovation in building utilisation, focusing on income generation, agile working, and business continuity.
• Manage budgets and financial planning for estate development projects valued at approximately £30m.

Requirements:

Essential Qualifications:

• Extensive experience in estates or construction programme management.
• Full membership of a professional body such as RICS or RIBA.
• Architectural, surveying, construction, or engineering degree or equivalent experience.

Experience and Skills:

• Proven experience in commercial real estate development, ideally in a public sector setting.
• Expertise in estate strategy, project management, risk management, and financial planning.
• Strong leadership and decision-making skills, with experience managing multi-site projects.
• Proficiency with MS Office, Auto-CAD, and project management software.
• Ability to travel to multiple locations across Surrey and Sussex.

If you're ready to contribute to the strategic management of essential public sector property portfolios, apply today via calling Lewis on 01772 208962 or email Lewis.Aashcroft@servicecare.org.uk.

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

Job Title: Service Manager
Contract Type: Permanent
Salary: £35,137.71 (£36,358.34 is achieved after 18 months successful performance in the role)
Working Hours: 37.5 Hours Per Week
Working Pattern: Monday to Friday, 9am - 5pm
Location: St Saviours, Guildford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.

The difference you will make as a Service Manager

You will be working from one of our supported services providing motivational leadership to empower and engage your team to deliver an outstanding service that puts customers first with responsibility for the safe operational management of care and support services.

About you

We are looking for someone with:

• Driving licence and access to a car for occasional travel in the area
• Experience of managing a team within a supported housing environment with a vulnerable and diverse group of customers
• Experience of working in challenging environments with the ability to plan, prioritise, organise tasks to achieve results
• Ability to listen and communicate clearly, encourage feedback and reflection, empower, motivate and gain improvements
• Have conflict resolution skills and be confident and consistent when making decisions
• Experience of reviewing, monitoring and evaluating outcomes in the delivery of support services
• Competent IT skills, including using databases, producing reports and other communications, and analysing key outcomes data to understand and drive service improvements

Why Riverside?

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.

Assistant Service Manager Vacancy - Guildford
Salary: £40,000 Basic OTE £40,000 and company benefits
Working hours: Monday to Friday, 8am - 6pm - full time, permanent position

OC18512

My client is recruiting for an Assistant Service Manager to join their Main Prestige Service Department in the Guildford area. An excellent opportunity for an Assistant Service Manager to join a high performing team. This role suits an Assistant Service Manager seeking a long term position.

Fantastic benefits package that includes:

• Competitive starting salary
• Company pension scheme

Role:

• This position will involve managing the front of house operation in a fast-paced working environment whist working closely with the Aftersales Manager.
• You will be responsible for managing a team of well performing Service Advisors whilst also being heavily involved in providing the highest standards of customer service to every customer.

Requirement:

• The right individual must have previous motor trade experience. We may consider someone from an independent garage who can show the knowledge, confidence and driven manner.
• Have a steady work history
• At least 2 years' experience working within the motor trade / car/Commercial dealership as a senior Service Advisor/Service Team Manager
• Pinnacle or Kerridge experience is preferable but not essential. Having experience with some sort of dealership system.
• Looking for a confident, friendly and professional individual with a strong customer service background and the ability to display strong man management skills.

All applications will be treated with the utmost confidentiality

INDAS

Consultant: Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat; everything from Car Dealerships, HGV companies, Fleet companies, manufacturers & independent

The Assistant Specialty Manager will work closely and provide support to the Specialty Manager in the community division .The Assistant Specialty Manager will also work collaboratively within the community management team. A key function of this role will be to manage the service data locally prior to wider submissions and to establish processes to ensure data is robust and fit for local processes. The role will work across our Integrated Urgent Care Team but will have a key focus on Hospital at Home and Urgent Community Response. Key working relationships will include: clinicians, service managers and wider internal and external stakeholders. The post holder will assist with co-ordination of service improvement work to support service transformation and development working with clinicians, and service manager. A key role is the day to day management of all administrative and clerical services within the allocated services. Working closely with the Specialty Manager to ensure that the services meet and achieves national performance indicators; i.e. Urgent community response 2 hour delivery, as well as all quality, activity and financial targets and indicators.

** Customer Support /Account Manager x2 **

IMMEDIATE START

• Salary upto £28k based on exp
• Full time office based role
• Located in Guildford Surrey

We're looking for 2 personable, enthusiastic and hard working Customer Support/Customer Account Manager to join an expanding Sales & Support Team based in Guyildford.

You must be a real hard worker, with a 'never give up' attitude, who is prepared to go the extra mile to support your customers.

This role involves understanding your customer's needs, supporting them with tailored solutions, and ensuring a high level of customer satisfaction.

The ideal candidate will have excellent communication skills, be able to identify growth opportunities within the customer base and have the ability to grow and maintain long-term customer relationships.

Essential Skills

• Enthusiastic, personable nature
• Customer service oriented
• Ability to think laterally under pressure with attention to detail

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

To provide clinical, professional and managerial leadership across community services. To be the service manager for the Adult community services Podiatry Department there may be a requirement to work with additional services. Providing a strong clinical presence. Developing therapists and professional / clinical practice assuring the provision of a safe, effective and evidence based service to patients.

Please view the attached Job Description and Person Specification documents for full details regarding this post. When completing your application please ensure that you clearly demonstrate how you meet the role criteria.

Shop Manager
77/79 Lee Lan, Horwich
Full time - inc Weekends on rota
6-month contract to cover long term absence.
£21157.02 pa plus competitive reward and benefit scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

Sue Ryder Horwich has been established for over 20 years, selling lovely interesting items and all priced very reasonably. We get antiques, vintage and retro clothes, bric-a-brac, and electrical goods donated, so come and have a browse.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Horwich shop and contribute to the work we do across Sue Ryder!

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- and lots more. Please visit our careers website for the full list.

Interview date: TBC
Closing date: 19th January

If you want more than just a job, we want you.
Join the team and be there when it matters.

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Housing and Care Manager
Salary: £35,000 to £40,000
Location: Walkers-Wood, Donnington, Shropshire
Hours of Work: Full-Time with shared on call

Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for a Housing and Care Manager who has a background in high-quality care, and I want to hear from YOU today!

I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £35,000 and £40,000, and a very desirable employee package which includes; an opportunity to work in a brand-new, state-of-the-art Extra Care Scheme, generous annual leave allowance, access to health and wellbeing benefits, as well as an Employee Assistance Programme, a supportive and collaborative work environment, professional development and growth opportunities, the chance to make a positive impact on the lives of residents and their families, and so much more!

Overview of the Role
As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities

• Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.
• Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.
• Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.
• Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff.
• Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.
• Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.

Essential Requirements

• NVQ Level 5 in leadership and management and relevant mandatory training
• Flexibility to share the on call rota
• Full UK driving licence and access to your own vehicle
• Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
• Strong leadership and communication skills.
• Knowledge of relevant legislation and regulations in the care and housing sector.
• Exceptional organisational and problem-solving abilities.
• Compassion, empathy, and a genuine commitment to improving the lives of older adults.

Interview Process
These stages have been put in place to help benefit and streamline the process of recruitment.

1st Stage - Shortlisting & Pre-Screening Interview
Shortlisting will begin W.C 8th January. In the first stage I will review your CV. Should you be successful, I will invite you for a telephone call to discuss your right to work, work history, and suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

All applications must be accompanied with an up-to-date CV. If successful, you will be required to have a current DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click apply now!

Job Title: Housing and Care Manager (CQC regulated)
Location: Donnington, Telford
Hours of Work: Full-Time with shared on call
Salary: £35000 to £40000




I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities:

Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.


Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.


Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.


Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff


Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.


Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.


Essential Requirements:
- NVQ Level 5 in leadership and management and relevant mandatory training
- Flexibility to share the on call rota
- Full UK driving licence and access to your own vehicle
- Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
- Strong leadership and communication skills.
- Knowledge of relevant legislation and regulations in the care and housing sector.
- Exceptional organisational and problem-solving abilities.
- Compassion, empathy, and a genuine commitment to improving the lives of older adults, including those with a dementia diagnosis.

In return for your excellent experience, skills and qualifications, you will be rewarded with:


- Competitive salary between £35000 and £40000.
- An opportunity to work in a brand-new, state-of-the-art Extra Care Scheme.
- Generous annual leave allowance
- Access to health and well-being benefits, as well as an Employee Assistance Programme
- A supportive and collaborative work environment.
- Professional development and growth opportunities.
- The chance to make a positive impact on the lives of residents and their families.

How to Apply:
If you are passionate about providing exceptional care and housing services and are excited about the opportunity to lead in a cutting-edge Extra Care Scheme, I would love to hear from you.

Job Title: Housing and Care Manager (CQC regulated)
Location: Donnington, Telford
Hours of Work: Full-Time with shared on call
Salary: £35000 to £40000




I am partnering with a dynamic and innovative organisation committed to providing exceptional housing and care services for older adults and adults with disabilities to recruit for an exceptional Housing and Care manager. They are in the process of opening a brand-new, state-of-the-art Extra Care Scheme and are looking for the perfect manager to complement the day to day running of this setting, as well grow with them during an exciting time of investment and development.

As a Housing and Care Manager, you will be responsible for the overall management and delivery of high-quality care and housing services within their Extra Care Scheme. You will have the opportunity to lead a team of dedicated care professionals and contribute to the well-being of your residents, creating a warm and supportive environment where they can thrive.

Key Responsibilities:

Care Management: Oversee and manage the care services provided to residents, ensuring they receive personalised, person-centred care that promotes independence and dignity.


Staff Leadership: Lead, mentor, and develop a team of care staff, ensuring they are trained, motivated, and equipped to provide the best possible care.


Resident Services: Work closely with residents and their families to understand their needs and preferences, and develop care plans that align with their goals.


Health and Safety: Ensure that the Extra Care Scheme complies with all health and safety regulations and maintains a safe and welcoming environment for residents and staff


Budget Management: Manage the budget for the Extra Care Scheme, ensuring resources are allocated effectively and responsibly.


Quality Assurance: Implement quality assurance processes to monitor and improve service delivery, working towards achieving and maintaining high standards of care and housing.


Essential Requirements:
- NVQ Level 5 in leadership and management and relevant mandatory training
- Flexibility to share the on call rota
- Full UK driving licence and access to your own vehicle
- Proven experience in care management, preferably in an CQC regulated services, extra care or assisted living settings.
- Strong leadership and communication skills.
- Knowledge of relevant legislation and regulations in the care and housing sector.
- Exceptional organisational and problem-solving abilities.
- Compassion, empathy, and a genuine commitment to improving the lives of older adults, including those with a dementia diagnosis.

In return for your excellent experience, skills and qualifications, you will be rewarded with:


- Competitive salary between £35000 and £40000.
- An opportunity to work in a brand-new, state-of-the-art Extra Care Scheme.
- Generous annual leave allowance
- Access to health and well-being benefits, as well as an Employee Assistance Programme
- A supportive and collaborative work environment.
- Professional development and growth opportunities.
- The chance to make a positive impact on the lives of residents and their families.

How to Apply:
If you are passionate about providing exceptional care and housing services and are excited about the opportunity to lead in a cutting-edge Extra Care Scheme, I would love to hear from you.