Total 7 Manager level Customer Service job vacancies in Inverurie, Aberdeenshire

Are you an experienced Health & Social care professional who's on the look out for a fresh new challenge? You could be just who we’re looking for!

Our amazing #TeamAberdeenshire are on the lookout for a new Service Lead to join them on a full-time, permanent basis. This role will involve overseeing our housing support services in Stonehaven and Portlethen.

The Role

You'll become part of a supportive and dedicated management team providing coaching and mentoring to our teams.

Reporting to our Branch Leader, you will lead your services, ensuring the delivery of high quality support and be committed to the continuous improvement of them. You will also work in partnership with our current Service Leads and Lead Practitioners within the branch to ensure consistency and sharing of good practice.

Please see the role profile attached to our advert for more specific information about the role and responsibilities.

About you

It would be great if you already have your SCQF level 9 and PDA in management, however this isn't a deal-breaker for the right candidate. We are committed to the development of our colleagues and will invest in you by funding your qualifications through our Training Academy to meet SSSC requirements! We'll even fund your SSSC registration fees too.

What we need you to bring: -

Previous experience of managing people
Experience of running an effective support service in the Health & Social Care sector
A passion for delivering excellent person-centred care and support
A caring and professional attitude
Great communication skills; both written and verbal
A positive attitude to problem solving
The ability to work on your own initiative
The ability to work collaboratively as a helpful, positive member of a team
Confidence in the use of computers
Excellent language and numeracy skills
Planning, organising and time management skills
The ability to respond flexibly to emerging and changing circumstances

About Us

Cornerstone is one of Scotland's largest charities with over 40 years' experience providing care and support for adults and children with various support needs across Scotland. We employ over 1,900 people across Scotland and are fully committed to delivering high quality care and support.

Our Strategic Aims

To become an expert provider of services to people with learning disabilities, Autism and complex care needs
To be the best employer in social care in Scotland
To achieve stability and sustainability which supports future development

Shift patterns

Shift patterns will usually be worked Monday-Friday, however there may be occasions where we will need you to flexible to work evenings and weekends due to the needs of our services. On call duties will also form part of your role on a rotational basis.

Sound interesting? What are you waiting for? Apply today, we can't wait to hear from you!


Successful candidates will be required to join the Protection of Vulnerable Groups Scheme and have a commitment to working towards a relevant SVQ in Social Services and Healthcare with the support from our Training Academy.


Please note - If you have spent more than 12 months out with the UK (excluding France, Germany. Greece, Hungary, Ireland, Italy, Lithuania, Netherlands, Poland, Portugal, Romania or Spain) within the last 10 years while over the age of 18, you will be asked to provide a criminal record certificate from the relevant government/police authority as part of our pre-employment checks.

Have any questions? If you'd like to find out more, please contact Aidan Severino on 07773001537

Cornerstone welcomes applications from all sections of the community and actively seeks to increase the diversity of our workforce.

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318949
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentInverurie Delivery Office, Constitution Street, Inverurie, AB51 4AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
Monday to Saturday with rotating day off, hours between 07:00
- 15:12
- Flexibility is required to support operational needs.
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th October 2024 . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Job Description

A dynamic and enthusiastic Mental Health Officer is required to join Aberdeenshire Council’s Care Management Mental Health Officer Services. Your main function within this post is to undertake to a high standard, all aspects of Mental Health Officer duties across the Adults with Incapacity Act including sufficiently authorised Discharge from Hospital; 2003 Act civil investigations, detentions, applications and reviews; mentally disordered offenders work; and Adult Protection duties.
This involves multi-disciplinary assessment and integrated care planning with the securing of appropriate resources to enable the care and treatment necessary for people’s recovery. You will ensure Aberdeenshire Council fulfils our statutory obligations in-line with relevant policies and procedures. You will be working alongside people of all ages experiencing a range of mental disorders, their families and carers, whilst assisting to identify unmet need and participating in service improvement.
Applications are invited from qualified Social Workers (BA, DipSW, CQSW or CSS) who must be registered with the SSSC and hold the MHO Award whilst continuing to fulfil MHO registration requirements.
Applicants will have experience in all aspects of Mental Health Officer duties across the Mental Health (Care & Treatment) (Scotland) Act 2003, Mentally Disordered Offenders legislation and the Adults with Incapacity (Scotland) Act 2000.
You will be based in Peterhead or another negotiable location with a need to serve the whole of Aberdeenshire. The ability to travel within and outwith Aberdeenshire is essential which will be supported through access to the Club Car Vehicle Scheme.
Placement within the Senior Practitioner grade provides the opportunity to support other MHOs with practice development through mentoring and practice assessing. Support for Continuous Professional Development and MHO Registration is provided in the form of 8 weekly supervision, group supervision, quarterly MHO Forums and a minimum of two days training per year.
The range of duties requires good oral and written communication skills, the ability to positively manage risk, commitment to integrated working and to working in partnership with people accessing our service and their Carers.
This a fixed term position for a period not exceeding 30 September 2024.
Requirements.
This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

Requirements

It is a material condition of employment for this post that the employee holds a current full driving licence and has a car available, whenever required, in order to undertake the full range of duties of the post. As such, the post is designated as an authorised car user and will be entitled to receive mileage payments.
This post has a minimum requirement of two references, one of these must be your current or most recent employer.
This post is fixed term until 30/09/2024
Informal enquiries to Greg Muldoon - 07824 473938

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Job Description

Undertake assessments within budgetary criteria, where individuals meet service eligibility, to meet the outcomes of older adults, and those with a physical disability including acquired brain injury, under the remit of the Social Work (Scotland) Act 1968 and subsequent legislation relevant to the function of care management.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the service and the organisation.

Working Pattern: 3 days per week Monday to Wednesday or Wednesday to Friday preferred, days can be negotiated.

Expected date of interview: 16 May 2024.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

Fixed term for a period not exceeding 4 April 2025

Informal enquiries to Karen Irvine Tel: 01467 536528

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk.

Proud member of the Disability Confident employer scheme

Job Description

Responsible for the operational delivery of critical services to vulnerable children, individuals, their families and carers through the day to day management of a team of professional and support staff.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be requiredto join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be requiredto provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post will require you to have obtained SSSC registration within 6 months of employment.

This post has a minimum requirement of two references, one of these must be your current or most recent employer.

It is Aberdeenshire Council's procedure that applicants for vacancies of this nature require to attend an assessment centre as well as interview.

Please note, assessment centres and interviews may be carried out on different dates which will be confirmed in due course.

Informal enquiries to Lynne Thomson, tel: 01467 535672

Requirements

A Privacy Notice giving you information on the data we hold onyou, what we do with that data, who we share your data with and your rights under GDPR is available here. Alternatively,we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk

Proud member of the Disability Confident employer scheme

JOB TITLE: Customer Service Assistant

SALARY: £22,000. Increasing to £23,500 on 1st April 2024

LOCATION(S): Peterhead
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time


About this opportunity
Our colleagues are passionate about making a difference to customers, businesses and communities - could you join them and help Britain prosper?

As one of our Customer Service Assistant, you'd get the opportunity to earn, learn and develop within an inclusive, organisation with genuine values focussed on putting people first.

You could be greeting our customers at the welcome desk, helping them at the counter or working on other branch tasks. And you'll learn to make the most of your best talent - helping people - using our latest in-branch technologies and digital services.

From Day 1 we'll provide all the training and support you'll need and many of our colleagues also go on to gain industry qualifications or careers in the wider Group - there's a wealth of opportunities.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• To be honest and genuine, caring about helping people with their finances (no previous banking experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• A genuine teammate - collaborating closely with branch colleagues to ensure your customers' needs are met.
• The flexibility to work in branches across the area and Saturdays when needed.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more.

(Please note our roles can generate a considerable about of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme